Natasha Wells at Egham branch was dealing with my van issue, she smoothly organised my hire van engine oil top up, and the same time she checked if anything else was needed to be done, and luckily sh... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoBeta Way Thorpe Industrial Estate, Crabtree Road, TW20 8RE Egham, Surrey, GB
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Veja o que dizem as avaliações
Had to book the van in as an emergency with Brake problems, The staff are always friendly and helpful especially Natasha who dealt with my van issues throughout the process. Also great coffee machine... Ver mais
A empresa respondeu
Natasha Wells who i dealt with seems lovely. No issues. Good communication from beginning to end. Couldn't ask for a better service. Many thanks northgate!!
A empresa respondeu
Excellent branch at Egham, Always clean and tidy, I delt with Natasha Wells she is always welcoming and helpfully with everyone who arrives, plus there's a decent hot drinks machine, food vending... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Escrito pela empresa
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Informações de contato
Beta Way Thorpe Industrial Estate, Crabtree Road, TW20 8RE, Egham, Surrey, Reino Unido
- 01784 438899
4,8
Excelente
119 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Northgate Vehicle Hire - Egham
Hi Roberta, thank you for your lovely review!
We’re delighted to hear you enjoyed the friendly staff, good service, and our café too!!
We really appreciate your feedback and look forward to welcoming you again soon.
Take care,
Imogen
Natasha wells was amazing
Natasha wells was amazing! Fantastic service.
20 de maio de 2026
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Egham
Hi Ben, thank you for the fantastic review!
We’re delighted to hear that Natasha Wells provided amazing service and made such a positive impression. We’ll be sure to pass your kind words on to her.
We really appreciate your feedback and look forward to welcoming you again in the future!
Take care,
Imogen
A lovely welcome and very efficient…
A lovely welcome and very efficient explained everything very clearly
Thank you Natasha
20 de maio de 2026
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Egham
Hi Phillip, thank you for your lovely review!
We’re so pleased to hear you received a warm welcome and that everything was explained clearly and efficiently. Natasha will be delighted to hear your kind feedback.
We really appreciate your support and hope to see you again soon!
Take care,
Imogen
All good
The staff were friendly and efficient. They dealt with people's day to day problems, with tact and in a proffessional manner.
30 de abril de 2026
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Egham
Hi James, thank you for your thoughtful review!
We're really pleased to hear that our team came across as friendly, efficient, and professional while handling day-to-day matters with care and tact.
Your feedback means a lot to us, and we’re glad we could provide a positive experience.
We hope to see you again soon!
Take care,
Imogen
As always Egham branch delivers great…
As always Egham branch delivers great customer service (compare with another branch). Giving detailed information about your vehicle and timing. Always happy outcome when visiting this place. Great customer service from Natasha Wells today.
29 de abril de 2026
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Egham
Hi Inga, thank you for your continued support and for sharing such a thoughtful review!
We're delighted to hear that our Egham branch consistently delivers great customer service and keeps you well informed about your vehicle and timing.
Natasha will be especially pleased to hear your kind words—we’ll be sure to pass on your feedback to her.
We really appreciate you choosing us and look forward to welcoming you back again soon!
Take care,
Imogen
Natasha was Very welcoming and friendly…
Natasha was Very welcoming and friendly 😊
28 de abril de 2026
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Egham
Hi Chris, thank you for your lovely feedback!
We’re delighted to hear that Natasha made you feel so welcome and provided such a friendly experience. We’ll be sure to pass your kind words on to her—it will mean a lot.
We really appreciate you taking the time to leave a review!
Take care,
Imogen
Highly recommended Great service
Highly recommended Great service
28 de abril de 2026
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Egham
Hi Robbie, thank you for your recommendation!
We’re really pleased to hear you received great service.
Your feedback means a lot to us, and we look forward to welcoming you again soon!
Take care,
Imogen
Excellent branch at Egham
Excellent branch at Egham,
Always clean and tidy,
I delt with Natasha Wells she is always welcoming and helpfully with everyone who arrives, plus there's a decent hot drinks machine, food vending machine.
28 de abril de 2026
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Egham
Hi there, thank you for your fantastic review!
We’re so pleased to hear you had a great experience at our Egham branch and that you found everything clean, tidy, and welcoming. Natasha will be delighted to hear your kind words—we’ll be sure to pass them on to her.
It’s also great to know you appreciated the extra touches like the hot drinks and vending machines. Thanks again for your feedback, and we look forward to seeing you again soon!
Take care,
Imogen
Egham
Egham, Branch- So Far so good, sat waiting whilst vehicle is being serviced. Natasha Wells, reception worker is friendly so no negative feedback.
27 de abril de 2026
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Egham
Hi Iain, thank you for your review!
We’re glad to hear your experience at our Egham branch has started positively and that Natasha has made a friendly impression — we’ll be sure to pass on your kind comments to her.
We hope the rest of your visit goes just as smoothly, and we look forward to supporting you again in the future.
Take care,
Imogen
It was a great experience to visit…
It was a great experience to visit there, i was served by Mr Marcelo and his customer service was excellent and with full of professionalism
22 de abril de 2026
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Egham
Hi Zeeshan, thank you for your kind feedback!
We’re delighted to hear you had a great experience and that Marcelo provided excellent, professional customer service. We’ll make sure your comments are shared with him.
We really appreciate you taking the time to leave a review and hope to welcome you again in the future.
Take care,
Imogen
Great staff,friendly honest
Great staff,friendly honest , very polite :) free cofeee 😍 and Natasha wells is just amazing 🙏 thankyou
For the great service !
21 de abril de 2026
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Egham
Hi Jay, thank you for such a lovely review!
We’re really glad you enjoyed the friendly and polite service (and the free coffee too 😊). It’s fantastic to hear Natasha Wells made such a great impression—we’ll be sure to pass on your kind words to her.
Thanks again for choosing us and for taking the time to share your experience!
Take care,
Imogen
Geat service
Geat service, very polite staff especially natasha behind the front desk
21 de abril de 2026
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Egham
Hi Chris, thank you for your lovely feedback!
We’re so pleased to hear you received great service and that our team made a positive impression. We’ll be sure to pass on your kind words to Natasha—she’ll really appreciate the mention.
Thanks again for taking the time to share your experience!
Take care,
Imogen
Excellent service
Excellent service from Natsha Wells, smiley face for greeting, polite and courteous, booking completed with ease. Nice latte offered.
20 de abril de 2026
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Egham
Hi Mariwan, thank you so much for your 5 star review!
We are thrilled to hear that Natasha and the team at our Egham branch were welcoming and provided excellent service.
They will be so happy to hear your positive feedback!
Take care,
Imogen
Nice service
I found Natasha Wells to be very helpful and kept me updated on the current status of the van repairs.
The reception was very clean and tidy .
As was the toilet.
I was offered coffee several occasions by staff and shown how to use the machine.
A nice experience whilst waiting .
31 de março de 2026
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Egham
Hi Peter, thank you so much for your review! 🙌 We are really pleased to hear Natasha kept you updated on the van repairs and that the team made your visit so comfortable.
From the clean reception and facilities to the coffee while you waited ☕✨, it sounds like everything came together for a great experience. I’ll be sure to pass your kind words on! 😄
We look forward to helping you again soon!
Take care,
Emma
Northgate customer service and rescue at night tkme
I have been served today by Natasha Wells who welcomed me at Egham for my major service today...
She is very welcoming and helpful. Excellent customer service.
I have always been supportive of Northgate Egham as we were a customer before and moved away to another company due to costs..
We are now back to Northgate.
A couple of weeks ago my colleague blew a tyre north of Stoke on Trent on a Sunday morning early hours...
She was scared and your rescue team was fantastic, communication was excellent and they looked for a spare tyre first, could not find one.They called her and apologised and organised to rescue her and tow her car all the way down to Rugby where she lives...They kept in touch with her at all times,reassured her...
I have been working nights on the road for over 20 years and so happy with what Northgate does...
Thanks so much
25 de fevereiro de 2026
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Egham
Hello, thank you so much for taking the time to share your experience! We’re delighted to hear that Natasha provided such a warm welcome and excellent service during your visit to Egham — it’s wonderful to know her efforts made your service day smooth and welcoming.
We’re sorry to hear about your colleague’s tyre incident, but delighted that our rescue team was able to provide the support needed. They work hard to keep customers reassured and informed, so it’s great to hear that their communication and care helped make a stressful situation much easier to manage.
We’ll be sure to pass your kind words on to Natasha and the rescue team — feedback like this really means a lot to them.
Thank you again for your continued support and for returning to Northgate. We’re always here to help keep you safe and mobile on the road! 🚐✨
Take care,
Emma
A fabulous welcome and service from the…
A fabulous welcome and service from the lovely Natasha who is thorough, helpful and always goes the extra mile to make the visit as smooth as possible.
24 de fevereiro de 2026
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Egham
Hello Susan, thank you for your lovely feedback!
It’s fantastic to hear that Natasha made such a positive impression. She’s a real asset to the team, and it’s great to know her thorough and thoughtful approach helped make your visit smooth and hassle-free.
We’ll make sure your kind comments are shared with her — they’ll mean a lot. We look forward to seeing you again soon! 🚗😊
Take care,
Emma
Once again the staff at northgate Epsom…
Once again the staff at northgate Epsom absolutely went above and beyond to get me back on the road again super fast . Thanks to jason that man is a dam credit to the company that is fact . And I can't forget the lovely lady at the front desk Natasha so bubbly and joyful. I'm gutted I never got the tec guys name that sorted my van but thank you geezer. Thank you all so much chris Shepherd
6 de fevereiro de 2026
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Egham
Hello, thank you so much for taking the time to leave such an amazing review!
We’re absolutely thrilled to hear that the Epsom team once again went above and beyond to get you back on the road quickly. Jason will be delighted to hear your kind words — he really is a credit to the team! 💪
Natasha will also love hearing your comments; her bubbly and welcoming attitude definitely makes a difference. 😊✨ And a big thank you to the technician who got your van sorted — we’ll make sure the team knows they’ve been appreciated too!
Thanks again for your continued support, Chris. We really appreciate it!
Take care,
Emma
Thank You 👍
My vehicle was booked in for a service on Weds 28th Jan, I realised I couldn’t make it due to a family problem, phoned the branch at midday on Tuesday 27th to see if they could help and my van was up and on the ramp within the hour, and service completed by 2:30pm, very much appreciated and helped me greatly, thanks to Jason in the workshop and the rest of the team, a simple gesture that saved me a major problem.
Nice one 👍
27 de janeiro de 2026
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Egham
Hi there, thank you for such a great review!
We’re really pleased we could help when you needed it most, and it’s fantastic to hear the team were able to get your van in and turned around so quickly. Jason and the workshop team will really appreciate the shout-out. We know how stressful unexpected changes can be, so we’re glad this small gesture made a big difference for you.
Thanks again for your kind words — nice one indeed 👍
Take care,
Imogen
Egham Branch
Arrived at Egham, Sheena managed to source me a vehicle, organise the booking while I waited! Great stuff thank you!
29 de janeiro de 2026
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Egham
Hi Ollie, thank you so much for taking the time to leave us such a great review!
We’re delighted to hear that Sheena was able to source a vehicle and organise everything for you so quickly while you waited at our Egham branch. We’ll be sure to pass on your kind words to her.
Thanks again for choosing us – we really appreciate your support! 😊
Take care,
Imogen
Van issue
Van issue. I was met with reception and can taken in and work done quicklly. Thanks Natasha.
8 de janeiro de 2026
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Egham
Hi Edward, thank you for taking the time to leave us a review!
We’re glad we could get your van booked in and sorted quickly for you. I’ll be sure to pass your thanks on to Natasha and the team.
We really appreciate your support and hope to see you again if you ever need us 😊
Take care,
Imogen
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