Natasha Wells at Egham branch was dealing with my van issue, she smoothly organised my hire van engine oil top up, and the same time she checked if anything else was needed to be done, and luckily sh... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoBeta Way Thorpe Industrial Estate, Crabtree Road, TW20 8RE Egham, Surrey, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Natasha Wells at the desk Was welcoming , perlite,friend helpful did’nt have to wait to long to be seen too.
A empresa respondeu
Excellent branch at Egham, Always clean and tidy, I delt with Natasha Wells she is always welcoming and helpfully with everyone who arrives, plus there's a decent hot drinks machine, food vending... Ver mais
A empresa respondeu
Have been to north gate egham a couple times and have always been looked after by Natasha .Nice friendly person who is helpful and offers coffee and drinks and also to add a great thumbs up to the tec... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Escrito pela empresa
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Informações de contato
Beta Way Thorpe Industrial Estate, Crabtree Road, TW20 8RE, Egham, Surrey, Reino Unido
- 01784 438899
4,7
Excelente
111 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great service as always & quick
Great service as always & quick. Thank you Steph & Marek
18 de março de 2024
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Egham
Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you were satisfied with the service provided by Steph and Marek.
At Northgate, we strive to deliver exceptional service to all our customers, and it's feedback like yours that motivates us to keep up the good work.
Take care,
Laura Griffiths
Great service from Northgate in Egham …
I work for Engineius a vehicle movement company. I attended Northgate Egham today and was welcomed by Chris who was able to locate the vehicle within 10 minutes. A great service from start to finish.
11 de março de 2024
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Egham
Hi Kevin,
It's great to hear that your visit to the Egham branch was a positive experience and Chris was able to assist you promptly.
We look forward to working with you in the future.
Take care
Zuzana
Came in last minute for a van excellent…
Came in last minute for a van excellent Customer service couldn’t thank Steph enough
6 de março de 2024
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Egham
Kirk, that's wonderful to hear! I'm glad you had a positive experience with Steph and the excellent customer service met with your expectations.
We really appreciate you taking the time to leave us feedback.
Take care,
Laura Griffiths
I was welcomed with two wonderful…
I was welcomed with two wonderful people that had two beautiful smiles, which was nice after a 1 hour drive. The 2 receptionists Knew exactly what they were doing,and offered me tea or coffee, And gave me all the information I needEd.
7 de março de 2024
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Egham
Thank you for your kind words, Greg!
We're delighted to hear that you had such a wonderful experience during your visit, and our team at Egham made sure you left the branch feeling positive.
Providing excellent customer service is a top priority for us, and we appreciate your acknowledgment of our efforts, even just offering you a drink can make all the difference to your visit which is fantastic to see.
Thank you for choosing Northgate and if there is anything else we can help with, please don’t hesitate to get in touch.
Take Care,
Bethannie Kell
cheers for all your help Chris @ egham…
cheers for all your help Chris @ egham northgate, great customer service
28 de fevereiro de 2024
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Egham
Thank you for your kind words, Mark! We're delighted to hear that you had a pleasant experience and our team at Egham made sure you left the branch feeling positive. Providing excellent customer service is a top priority for us, and we appreciate your acknowledgment of our efforts.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Taylor and Alicia provided an excellent…
Taylor and Alicia provided an excellent service.
28 de fevereiro de 2024
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Egham
Thank you so much for taking the time to leave such an excellent review, Nuno. It is great to see that your experience with hour Egham branch has ben such a positive one. I am sure Taylor, Alicia and the remainder of the team will be ecstatic to see your comments
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Chris was very helpful and friendly
Chris was very helpful and friendly
27 de fevereiro de 2024
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Egham
Thank you so much for taking the time to leave such kind words, West. I am sure that Chris and the rest of the Egham team will be thrilled to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Had a service on Saturday morning
Had a service on Saturday morning. Friendly welcome from Vicky and Marick took my keys for a really speedy service.
24 de fevereiro de 2024
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Egham
Hey Adam. It sounds like you had a positive experience with Vicky and Marick during your service on Saturday morning. Friendly and efficient service can make the overall experience more enjoyable for customers.
Thank you for taking the time to leave us your fab feedback.
Take care,
Laura Griffiths
Polite and helpful driver Danny from…
Polite and helpful driver Danny from the Egham branch, gave a full handover and a smile
23 de fevereiro de 2024
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Egham
Thank you so much for leaving such kind words about Danny, Katie. I am sure that he and the rest of the team at Egham will be delighted at your positive comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Front desk staff
The staff at the front desk are always helpful. They are also very polite and pleasant, and work to sort issues as quickly as possible.
23 de fevereiro de 2024
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Egham
Thank you so much for taking the time to leave such a wonderful review, Colin.
Putting our customers first is what we do, and I am delighted that the staff at Egham has demonstrated our ethos.
I am sure the staff at the branch will be thrilled to see your comments.
If there is anything else we can help with, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Beth Kell
Amazing customer service
Steph was extremely polite and heplful.
An absolute pleasure to deal with.
22 de fevereiro de 2024
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Egham
Thank you for taking the time to share your positive experience with us, Marcus. We appreciate your kind words about Steph.
At Northgate, we take pride in our team's dedication to excellent service, and it's wonderful to see that reflected in your feedback.
Take care,
Beth Kell
Very good service and very nice people
Very good service and very nice people. Stephanie Masey has been exceptional
21 de fevereiro de 2024
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Egham
Thank you so much for for leaving such kind words, Ben. I am sure that the team at Egham, Stephanie especially, will be ecstatic at your positive comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
A massive thank you to Steph Masey in…
A massive thank you to Steph Masey in Egham. She ALWAYS goes above and beyond to help me. Recently in a dilemma due to Stephen Carter’s lack of communication and efficiency, meant a van I required for a certain date after giving 2 months notice wasn’t fulfilled. So the day I was due to collect the van, no one knew anything about it. He avoided my calls and went off radar, safe to say he is useless.
But after speaking with Steph she sorted everything out for me quickly, constantly kept me updated and arranged everything I needed as quickly as she could. She really is a credit to the northgate company! Thanks again!
20 de fevereiro de 2024
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Egham
Thank you so much for taking the time to leave such kind words for Steph, Lisa.
Northgate's aim is to put our customers first, and I am delighted that Steph has demonstrated this. I am sure that she will be overjoyed with your positive feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Great Service
Always a pleasure to deal with Stephanie and the team at Egham. Great service provided as usual from both the Rental desk and the Workshop.
Keep up the good work,
George, A&O
8 de fevereiro de 2024
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Egham
George, we are so grateful that you have taken the time to share your positive experience with our branch.
It's wonderful to hear that you've consistently received great service from our friendly and helpful staff, especially Stephanie.
We'll make sure to pass along your very kind feedback to the staff at the branch.
Take care,
Bethannie Kell
Once again Steph & Alesia @ the Egham…
Once again Steph & Alesia @ the Egham branch have came through with a lovely nice clean and tidy van for me until my NEW one is delivered! These lady’s always go the extra mile 👍🏻
9 de fevereiro de 2024
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Egham
This is great news Ray!
I am sure the ladies at Egham will be thrilled to hear of how they have made your Northgate experience that little bit better by going that extra mile.
Thank you for taking the time to share your experience with us, and for leaving such a great review.
Take care,
Laura Griffiths
Steph was a amazing person very…
Steph was a amazing person very respectful lady and so was the rest I felt really safe with them
12 de dezembro de 2023
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Egham
Hi Sinan
Thank you so much for taking the time to leave such a lovely review.
Making sure our customers have a pleasant experience at the branch is what we like to do and i am so pleased to see that Steph has demonstrated that on your visit.
I am sure Steph will be delighted to see your feedback.
If there is anything more we can help you with, please feel free to contact us and we would be happy to help!
Take Care,
Bethannie Kell
Top vans and top service
Top vans and top service!
And a massive special thanks to Steph she saved my life yesterday van broke down a mile from the yard she sent someone out to jump start the van! Steph you’re a beautiful lady thank you so much! X
14 de novembro de 2023
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Egham
Thank you so much for taking the time to leave such a lovely review Stephen.
Our aim is to provide a 5* service to our customers, and I am delighted to see that Steph has demonstrated our ethos. I am certain that Steph will be overjoyed to see that she made such a difference to your day.
Thank you for sharing your positive experience with us.
If you require any further help please don't hesitate to reach out, we would be happy to help!
Take Care,
Beth Kell
Be more organised
By being more organised. I booked for my pickup to have a service and new tyres waited 3 hours to be told we only had an oil filter can you phone back in a few days and book in again the pickup to finish the service
30 de outubro de 2023
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Egham
I'm sorry to hear about the inconvenience you experienced when bringing your vehicle for a service and tyre replacement.
A three-hour wait followed by the branch asking you to come back in a few days is understandably frustrating, I know its currently a busy time for our Workshops however this should not deter from the usual 5* service in which we aim to deliver.
We value your feedback and want to ensure that you have a positive experience with our services going forward, if you could contact us on customer.services@northgate.co.uk with the details of your vehicle we can certainly look into this further for you.
Thank you for bringing this matter to our attention.
Best regards,
Beth Kell
Never hire from Northgate !
Requested a van through insurance didn’t even turn up for given date and time and there’s not communication from Egham van hire branch. Got a call next day that we will deliver today after getting the van the van condition was filthy wasn’t clean at all smells of alcohol and other substances when I requested for a replacement lady on the other side of the phone said we only have 1 van i whole branch and we can’t help you at all and deal with it yourself.
I couldn’t go to work and lost £600 because of poor customer service given by this company.
You guys should be closed by now if you can’t provide great service.
0/10.
Wasting people time and money.
1 de setembro de 2023
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Egham
Thank you for taking the time to leave your feedback, Kashie.
I would welcome the chance to look into the concerns you have raised, but with the information supplied I am unable to find any details for your hire. I would ask that you please get in touch so I can investigate.
Customer.services@northgate.co.uk or on 03330 431095 Option 4 Option 2
I really look forward to working with you to bring this to a resolve.
Thanks
Simon Cort
Northgate Egham Branch
Order a replacement van for work first they cancelled the appointment which was about to delivered and then they tried to deliver next day, the van was filthy full of dust and uncleaned feels like some homeless is living in the van before they handed me.
I called Northgate Vehicle Hire, Egham branch to sort this out they said we only have one van left which we gave it to you and we don't have anything.
Awful customer experience from these lot, day light robbers never ever hire from this branch.
Zero customer skills.
1 de setembro de 2023
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Egham
Thank you for taking the time to leave your feedback, Muhammad.
I would welcome the chance to look into the concerns raised regarding the condition of the vehicle, as well as your communications with our Egham branch. With the information supplied I am unable to find any details for your hire, so I would ask that you please get in touch so I can investigate.
Customer.services@northgate.co.uk or on 03330 431095 Option 4 Option 2
I really look forward to working with you to bring this to a resolve.
Thanks
Simon Cort
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.