Peter R. and Billy delivered a repalcement hire car for my partner today. They arrived on time, reviewed the car with me in a very professional manner and gave contact details in case of any problem G... Ver mais
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Localização
Trocar localização12 Harbour Road, Longman Industrial Estate, IV1 1SY Inverness, Scotland, GB
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Veja o que dizem as avaliações
Since you have a branch in the highlands now I have found this so useful…using third parties and having uncertainty as to where my van was going before was not ideal but the Inverness branch are brill... Ver mais
A empresa respondeu
Had to have a car swapped over, fast and efficient. Showed round new car everything explained clearly. Big thanks to Fay in the workshop for sorting out a bigger car for me and my family and to Paul a... Ver mais
A empresa respondeu
As a fairly new customer to Northgate I wanted to share my experiences so far. The local branch to me Inverness has been great providing me a fantastic service each time I visit with one of my vans. L... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Escrito pela empresa
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Informações de contato
12 Harbour Road, Longman Industrial Estate, IV1 1SY, Inverness, Scotland, Reino Unido
- 01463 211 100
3,4
Bom
31 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Bad and worse
Wow just wow. How a provider of “fully maintained vehicles” can be so unhelpful when it comes to maintenance.
Firstly I went into branch with my van not going over 30mph as it had developed a fault putting it into a safety mode which is fair enough these things can’t be helped but when I went into Inverness with the vehicle I was told no sorry we can’t look at this because we have no mechanics? I thought they meant free at the moment to look at it but they genuinely mean no mechanics in the building as they can’t hire any so they will have to put it somewhere else in about 6 weeks time. I can either take the van away (impossible since it’s stuck at 30mph) or I can take a replacement electric small panel van??? I drive a Luton with a tail lift so what use is that to me? Told that’s my options take it or leave it I am not guaranteed a like for like.
Contacted my account manager who is based around 400 miles away who was so unhelpful I couldn’t believe it.
So here I am now with an unusable van paying rent for it and having to rent another one locally at 5 x the price. Absolutely not what I signed up for and will be taking further action to claim back my losses on this.
Don’t remember it being anything like this before
If anyone from northgate reads this please advise where to send my complaint as my account manager only tells me to send to her.
19 de agosto de 2026
Avaliação não solicitada
Since having left my previous review of…
Since having left my previous review of this branch Northgate have tried to have it removed. I am very happy to see that trust pilot have rejected this request.
I have also since been back in this branch and been treated dreadfully yet again to the point I have now asked my account manager to off hire my vehicles at the earliest opportunity.
I will go with another provider and advise anyone looking for fleet in the area to look elsewhere.
14 de agosto de 2026
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Inverness
Good Afternoon Brian,
Thank you for taking the time to share your feedback.
We are sorry to hear that you remain dissatisfied with your experience and that your recent visit to our Inverness branch did not meet your expectations.
In response to your previous review on 07/07/26, we had advised that your comments would be passed on to the relevant branch management team for review. Due to the nature of the concerns raised, your review was also temporarily flagged for investigation to ensure that all appropriate details could be reviewed and follow-up actions could be carried out at the time. We additionally provided our Customer Services contact details and invited you to contact us directly so that we could investigate your concerns further and gain a better understanding of the issues you experienced.
We take all customer feedback seriously and are disappointed to learn that you feel your latest experience has not reflected the level of service we strive to provide. Your comments have once again been noted and will be shared with our Inverness branch.
In the meantime, please see the below contact details should you wish to escalate this further;
Customer.Services@northgate.co.uk
Thank you for bringing your concerns to our attention. We wish you all the best for the future.
Kind regards,
Emily
Not the best
I recently visited Northgate Vehicle Hire in Inverness and unfortunately had a very disappointing customer service experience.
The older grey-haired lady who was covering due to staff shortages was rude and abrupt throughout my visit. Her manner came across as dismissive and unprofessional, which made what should have been a straightforward interaction unnecessarily unpleasant.
What I found particularly inappropriate was that she attempted to diagnose the fault with my vehicle despite, as far as I am aware, not being a qualified mechanic. Making assumptions about a vehicle’s mechanical issues without the appropriate qualifications is unhelpful and frustrating, especially when customers are looking for professional service.
I also witnessed her speaking rudely to other members of staff, particularly the drivers. Seeing employees treated in that way created an uncomfortable atmosphere and reflected poorly on the branch.
I understand that staff shortages can put people under pressure, but that is not an excuse for poor customer service or disrespectful behaviour towards customers and colleagues. I hope management addresses these concerns and ensures everyone is treated with professionalism and respect
29 de julho de 2026
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Inverness
Hello, we completely understand your disappointment and the frustrations you've experienced with the service provided on this occasion.
We would really appreciate the opportunity to look into this matter further and work towards a more positive resolution for you. It is never our intention to leave a customer feeling this way, and we take feedback like yours very seriously.
If possible, please contact us at customer.services@northgate.co.uk or on 03330 431095 (Option 4, then Option 2). We would welcome the chance to discuss your experience in more detail.
We hope to hear from you soon.
Take care,
Emma
Excellent service from the team
Excellent service from the team
Drove in as Ad blue warning light came on
Fixed promptly while I waited
The complimentary coffee was excellent too
Well done
30 de janeiro de 2026
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Inverness
Hi John, thank you for your excellent review!
We’re so pleased to hear the team were able to help you promptly and get everything sorted while you waited. We’re also glad you enjoyed the complimentary coffee ☕️!
Your kind words mean a lot to us, and we look forward to welcoming you back again in the future.
Take care,
Imogen
Excellent Service Very Enjoyable…
Excellent Service Very Enjoyable Experience Would Definitely Recommend These People.Peter And Billy Go That Extra Mile When Delivering Your Vehicle Very Professional And Polite Was Very Pleased With This Company Will Definitely Be Using Again Peter And Billy Are Diamonds .
15 de agosto de 2025
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Inverness
Hi Pamela, thank you so much for your fantastic feedback.
We’re thrilled to hear that Peter and Billy went the extra mile to make your experience so enjoyable and professional. They truly are diamonds, and we’ll be sure to let them know how much you appreciate their hard work and kindness.
We can’t wait to assist you again in the future!
Take care,
Imogen
Northgate were a pleasure to deal with
Northgate were a pleasure to deal with. The vehicle was delivered and collected promptly, all staff were friendly and professional. I would highly recommend this company.
1 de agosto de 2025
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Inverness
Hi there, thank you so much for your wonderful feedback!
We’re delighted to hear that you had a smooth experience with our friendly and professional team, and that the vehicle delivery and collection went promptly.
Your recommendation means a lot to us, and we look forward to assisting you again in the future!
Take care,
Imogen
Northgate provided a fantastic service
Northgate provided a fantastic service. Excellent communication. Prompt. Professional and very friendly. Lovely company to deal with. Peter Robinson was just top notch.
Could not recommend higher.
30 de julho de 2025
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Inverness
Hi Minni, thank you so much for your fantastic review!
We’re thrilled to hear that Peter Robinson and the rest of the team provided you with excellent communication and service. It means a lot to us that you found us professional, prompt, and friendly.
Your high recommendation truly makes our day! If there’s ever anything else we can assist you with, please don’t hesitate to reach out.
Take care,
Imogen
Peter R and Billy
Peter R. and Billy delivered a repalcement hire car for my partner today. They arrived on time, reviewed the car with me in a very professional manner and gave contact details in case of any problem Great service and two plesant and professional gentlemen.
23 de julho de 2025
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Inverness
Hi James, thank you so much for your kind words! 😊
We're thrilled to hear that our team provided you with timely, professional, and friendly service during the delivery of your replacement hire car. It's wonderful to know that you felt well-informed and supported throughout the process.
Your feedback means a lot to us, and we'll be sure to pass along your appreciation to Peter and Billy—they'll be delighted to hear it!
If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to help and look forward to assisting you again in the future.
Take care,
Imogen
Accident replacement vehicle
Delivered a replacement car whilst my own in accident repair. Service exemplary —-efficient and friendly— delivering to my home exactly on time with the ideal vehicle in spotless condition.
Communication clear and effective with a human touch.
Thanks Peter and Billy!
24 de junho de 2025
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Inverness
Hi Peter and Billy, thank you so much for your kind words!
We’re thrilled to hear that Peter and Billy provided you with an exemplary and friendly service, delivering the perfect replacement car right on time and in spotless condition. It means a lot to us that our communication came across clear and with that personal touch we always strive for.
If you ever need us again, we’ll be here to help!
Take care,
Imogen
Fantastic service
Fantastic service, friendly, helpful staff, and excellent condition vehicles. All round great hire experience, especially from Peter and Faye.
18 de junho de 2025
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Inverness
Thank you so much for the fantastic review, Stephen! We're delighted to hear you had a great hire experience and that our vehicles and service met your expectations.
A special thanks for mentioning Peter and Faye — we’ll be sure to pass along your kind words to them. They’ll be thrilled to know they made a positive impact.
We really appreciate you choosing Northgate and hope to see you again soon!
Take care,
Emma
Excellent service from Peter and Faye…
Excellent service from Peter and Faye dropping off my vehicle - couldn't find nicer people!
20 de junho de 2025
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Inverness
Hi Sarah, thank you so much for your 5-star review! We’re thrilled to hear that Peter and Faye provided you with excellent service — we couldn’t agree more, they’re wonderful team members. I’ll be sure to pass your compliments on to them!
Thanks again for choosing Northgate. We look forward to seeing you again soon!
Take care,
Emma
Great service from Peter and Paul on…
Great service from Peter and Paul on delivery and collection of hire vehicle whilst my car was in the garage being repaired! Lovely guys, highly recommend!
17 de junho de 2025
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Inverness
Hey Rachael, thanks so much for your fantastic feedback!
We’re thrilled to hear that Peter and Paul provided great service with the delivery and collection of your hire vehicle. We’ll be sure to pass on your kind words to them — they’ll really appreciate it!
Thanks for recommending us and for choosing Northgate.
Take care,
Emma
Friendly and Professional Service from Peter and Paul
Peter and Paul came to drop off a van from the fleet hire company Inverness, and they were honestly the nicest guys. Super friendly, helpful, and made the whole process really smooth. They took the time to show me everything I needed to know about the new van.which I really appreciated. On top of that, they cleared out my old van and packed it neatly in my new van saving me the hassle especially helpful since I’m working alone in the office and couldn’t leave. Really grateful for how easy they made it. Top service.
12 de junho de 2025
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Inverness
Thank you for your lovely feedback, Samantha! We strive to provide a seamless experience for our valued customers, and I’m delighted to hear that Peter and Paul did exactly that.
It’s always encouraging to hear about experiences like yours where dedicated individuals go the extra mile to assist customers. If you ever need further assistance or have more feedback to share, please don’t hesitate to reach out. We’re here to provide excellent service and support for all your vehicle needs.
Thank you for choosing Northgate.
Take care,
Emma
Excellent service
Called in on the off chance as the van started to make a lot of road noise
Booked in and diagnosed with a wheel bearing replacement required
Did this while I waited
Excellent service with fast efficient service
Highly recommend
30 de maio de 2025
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Inverness
Hi John,
Thank you so much for taking the time to share your experience! We’re glad we could quickly diagnose and fix the issue while you waited. Providing fast, efficient, and reliable service is our top priority, and it’s wonderful to hear you felt well taken care of. We truly appreciate your recommendation and look forward to helping you again in the future!
Thanks again!
Had to have a car swapped over
Had to have a car swapped over, fast and efficient. Showed round new car everything explained clearly. Big thanks to Fay in the workshop for sorting out a bigger car for me and my family and to Paul and Peter for delivering quickly straight to my address.
21 de maio de 2025
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Inverness
Hi Rachel, thank you so much for your wonderful review!
We're thrilled to hear that the car swap went smoothly and that Fay, Paul, and Peter were able to assist you and your family effectively. It's fantastic to know that everything was explained clearly and that the delivery was prompt.
Your feedback means a lot to us, and we'll be sure to pass on your thanks to Fay, Paul, and Peter. If you ever need assistance in the future, please don't hesitate to reach out.
Take care,
Imogen
Resposta da Northgate Vehicle Hire - Inverness
Hi Pietor, thank you for your feedback!
We’re glad to hear you had a quick and efficient experience with our garage. We always aim to provide fast service without compromising on quality, and it’s great to know we hit the mark for you!
If you need anything in the future, don’t hesitate to reach out.
Take care,
Imogen
Great Service Inverness ⭐️⭐️⭐️⭐️⭐️
Great Service Inverness ⭐️⭐️⭐️⭐️⭐️
Can’t fault them at all ,they make my life so much easier 🙏
Keep up the good work 👌
1 de maio de 2025
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Inverness
Thank you so much for your fantastic feedback!
We’re really pleased to hear that the Inverness team has made such a positive impact and helped make things easier for you. Your kind words and continued support mean a lot to us – we’ll be sure to pass this on to the team!
Thanks again, and if there’s ever anything you need, don’t hesitate to reach out.
Take Care,
Beth
Resposta da Northgate Vehicle Hire - Inverness
Thank you for your kind words Jonathan.
we really appreciate you taking the time to leave us a 5* review.
It's always a pleasure to support you.
Take Care,
Beth
Liberty
Dropped van of as there was an issue with it. They managed to fix it within a hour or so. Great service.
23 de janeiro de 2025
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Inverness
Thank you so much for your feedback!
We're thrilled to hear that your van was fixed so quickly and that you were pleased with the service.
Providing efficient and reliable support is always our goal. We’re here whenever you need us!
Thank you for choosing Northgate.
Take Care,
Beth
Friendly staff and very helpful
The staff were very friendly and helpful, I came in without an appointment and they had no issues with helping me. A very pleasant experience .
21 de outubro de 2024
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Inverness
Hi Eliot, thank you for sharing your wonderful experience with us! It is great to hear that our team at Inverness have provided you with the 5* service in which we aim to deliver.
Take care,
Laura
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