I had a problem with my car . I walked in this morning without a booking i got seen to straight away . They where very quick . Staff was very polite. I was dealing with Mark. Who explained problems... Ver mais
Localização
Trocar localizaçãoWhitehall Industrial Estate, Ashfield Way, LS12 5JB Leeds, West Yorkshire, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Went to Northgate to take van in for various warning lights and AD blue problems. Staff on main reception desk so friendly 👍 they organised for a technician to have a look(Claudiu) turned up very... Ver mais
A empresa respondeu
We have been working with Northgate for a long time, and over the past couple of years, I’ve found working directly with Kayleigh Cross to be a much smoother experience. Nothing is ever too much tro... Ver mais
A empresa respondeu
When I take one of our many hire vehicles into Northgate Leeds you are always welcomed, even having tea coffee or hot chocolate whilst you wait. I have been dealing with Kayleigh Cross quite a lot and... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Escrito pela empresa
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Informações de contato
Whitehall Industrial Estate, Ashfield Way, LS12 5JB, Leeds, West Yorkshire, Reino Unido
- 0113 255 0441
4,9
Excelente
137 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Had to resolve a vehicle issue quickly…
Had to resolve a vehicle issue quickly for the company I work for, Danny was super helpful in getting this organised for me quickly.
13 de agosto de 2024
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Leeds
Megan, that's so wonderful to hear!
I'm glad you had a positive experience with Danny and the excellent customer service met with your expectations.
The branch will be thrilled to hear the positive feedback you have left.
If you require any further assistance going forward, please don’t hesitate to get in touch and we will be more than happy to help.
Take Care,
Beth Kell
Danny at Leeds was a superstar
Danny at Leeds was very helpful when picking up the van! Will definitely use again for future hires!
22 de julho de 2024
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Leeds
Hi Jordon, thank you so much for your 5 star review!
It sounds like Danny is an amazing asset to the team here at Northgate, we are always aiming to deliver our customers with the service they deserve. I can assure you Danny and the team at Bristol will be thrilled to hear about your feedback.
We look forward to working with you long into the future.
Take care,
Imogen
Eleanor and Kaylee at the Leeds branch…
Eleanor and Kaylee at the Leeds branch are absolutely brilliant , both ladies are very helpfull nothing at all is to much trouble , credit to northgate 10/10
26 de junho de 2024
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Leeds
Thank you so much for your lovely review, David!
We are delighted to hear that you experienced helpful, and reliable services from our fantastic team at Leeds especially Eleanor and Kaylee.
Providing 5* service is our top priority, and we're thrilled to know that our team's efforts have made a positive impact on your experience.
I am sure Eleanor and Kaylee will be delighted to see your comments.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Excellent
Very happy and polite staff they will go the extra mile to help you
14 de junho de 2024
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Leeds
Hi Mark, thank you so much for your 5 star review!
It is very pleasing to hear that the team at Leeds were able to assist you when needed, it sounds like they are a great asset to the team at Northgate! Thank you again so much for your feedback.
We look forward to working with you long into the future.
Take care,
Imogen
The staff members were all extremely polite and professional
The staff members were all extremely polite and professional. The whole process was very quick with no issues at all. The van we hired was exactly what we required to get the job done. Overall I am extremely impressed with the service and staff .
25 de maio de 2024
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Leeds
Thank you for your excellent review, Roy! We're thrilled to hear that our staff were polite and professional, and that the entire process was quick and seamless. It's great to know the van you hired met your needs perfectly.
Your kind words about our service and staff are greatly appreciated.
Take care,
Laura
Quick and Efficient
We needed a van at very short notice to cover a breakdown and Danny was very helpful in sorting one out for us and even delivered it. Thank you very much!
10 de junho de 2024
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Leeds
Hi Tom, thank you so much for your 5 star review!
We are so pleased to hear that Danny and the team at our Leeds branch were able to assist you. Here at Northgate we love to to give the 5 star service out customer deserve!
We look forward to working with you long into the future.
Take care,
Imogen
Excellent Service
Just wated to call out the excellent service from Ste and Duncan at Northgate Leeds. I needed a car very quickly for a week which they were able to provide, but even better than that, I needed it the following week as well but only told them on Friday. Great Customer Service.
29 de abril de 2024
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Leeds
Hi Daniel, thank you so much for your 5 star review!
We are so pleased to hear that Ste and Duncan from our Leeds depot were able to provide excellent customer service which is what all of us here at Northgate strive to deliver!. Its always satisfying to hear that the team were able to supply you with one of our vehicles at such short notice!
We look forward to working with you long into the future.
Take care,
Imogen
Brought my van in to sort out a…
Brought my van in to sort out a knocking noise and the girls and Paul were very helpful when Paul noticed it was a 67 plate he arranged for me to be changed over to a 73 plate so I left there very happy
25 de abril de 2024
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Leeds
Hi Richie, thank you so much for your 5 star review!
We are thrilled to hear that Paul and the team at Leeds were able to deliver excellent customer service. Its always a pleasure to provide the 5 star service our customer's deserve!
Once again thank you for your review.
Take care,
Imogen
Great service
22 de abril de 2024
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Leeds
Hi Derek, thank you for your 5 star review!
We take pleasure in delivering excellent service to our customers, so its always refreshing to hear your feedback. Our Leeds Depot will be pleased to hear your positive response.
Once again thank you so much for your feedback!
Take care,
Imogen
Hired a van for a few days Julie on the…
Hired a van for a few days Julie on the front desk was very helpful and knowledgeable no problems at all and when I brought it back it went smoothly and the deposit went back into my bank within 2 days great service
9 de março de 2024
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Leeds
Thank you for sharing your experience with us, Steven! We're delighted to hear that Julie provided you with excellent service and made the rental process smooth and hassle-free. Ensuring our customers have a positive experience from start to finish is our top priority, and it's wonderful to know that you had no problems during your rental period. We appreciate your business. If you ever need assistance, please don't hesitate to reach out.
Take care,
Laura
Appalling company
Appalling company. Left hand has no clue what the right is doing. From the call centre to the branches you get fed BS!
Trying to get an appointment is worse than getting in to the Doctors!
Would not recommend this as a place to use to my worst enemy
This is not the first time I've fallen foul of the incompetence
19 de março de 2024
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Leeds
Thank you for taking the time to leave your feedback, Iain. I am really sorry to hear of your recent experiences with Northgate and would still welcome the chance to look into your concerns for you.
With the information supplied I am unable to find any details for your hire. I would ask that you please get in touch to provide further details so I can investigate.
Please contact us on customer.services@northgate.co.uk or on 03330 431095 Option 4 Option 2
I really look forward to working with you to bring this to a resolve.
Thanks
Simon Cort
Had a breakdown and was recovered to…
Had a breakdown and was recovered to leeds. Even before we arrived at Leeds Julie was very helpful and knowledgeable and explained all the steps involved and continued to be helpful and cheerful once we got to her depot . As was the young blonde girl (who's name I didn't get) . Both of whom outshine other customer service agents we tend to have to deal with
14 de março de 2024
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Leeds
Thank you so much for taking the time to leave such a great review, Rich.
We know it can feel like a nightmare when a vehicle breaks down, which is why Northgate will always be here to assist you and get you back on the road as soon as possible. I am sure Julie and the rest of the Leeds team will be so pleased to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
New van
Very helpful in sorting out a new van for our new member staff in Leeds.
12 de março de 2024
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Leeds
Hello Scott,
Thank you for leaving a five star review of the service you have received from our Leeds team.
It is pleasing to hear, that we were able to source a new van for you.
Take care
Zuzana
Resposta da Northgate Vehicle Hire - Leeds
Thank you so much for taking the time to leave such kind words about Keith, Dimitris. I am sure that he and the Leeds team will be delighted to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Went in with hire van I had from them 5…
Went in with hire van I had from them 5 hours later they said it was fine now got 2 miles down road same problem had to go back to garage to wait another 45mins to swop vehicle all the 4 staff at reception have no customer service skills at all they are always on there phones I am now in my 6th van about 4 weeks later and they tried to give me it with a flat tyre until rac told him no fuel and it's so clean you get a wash when you get out of van stay clear from leeds branch I don't know what the rest of branches are like but this company don't care when you ring up head office they say put the complaint in email and still nothing has happened I wish I could post the pics of the state of the van inside as you would see the real way northgate leeds operate
7 de setembro de 2023
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Leeds
Hi Sam,
We are really sorry to hear that you have had this feedback, I fully appreciate your frustrations surrounding this matter. To allow a thorough investigation to take place, please can you contact us on custoer.services@northgate.co.uk with the details of this matter and we will conduct an investigation with the relevant remits.
Kind Regards,
Laura Griffiths
Trying to book a van in for a service…
Trying to book a van in for a service into the Leeds workshop is proving an impossible thing to do! I can't get through on the phone because no one pick it up, then being passed around for 10 minutes by someone at Darlington, and then Leeds don't reply to emails!
6 de setembro de 2023
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Leeds
Hi Narinder,
I am really sorry to hear that you have had such difficulties getting booked into Leeds for maintenance. I know its currently a busy time for our Workshops however this should not deter from the usual 5* service in which we aim to deliver. Please could you contact me on customer.services@northgate.co.uk so I can review this matter further for you?
I hope to hear from you soon.
Kind Regards,
Laura Griffiths
My superb service by Julie and vicky at…
My superb service by Julie and vicky at the leeds
27 de maio de 2023
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Leeds
Thank you for leaving a great review of the ladies at our Leeds Depot! They really are fantastic and our customers are at the heart of everything they do.
We look forward to working with you long into the future.
Take care,
Laura Griffiths
Polite,friendly and helpful
Polite,friendly and helpful
I received a call from Keith ward to say he was 30 minutes away from my property which I had requested.
He explained everything and gave me a run through of how everything worked.
Thank you
24 de maio de 2023
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Leeds
Thanks Sam, This is great to hear! A small gesture makes a huge difference to our customers, it is so pleasing to hear that Keith was able to provide you with the service you had hoped for.
Take care!
Laura Griffiths
Great team
After a rough time with repeat faults on a vehicle, Samantha went way above my expectations by arranging a replacement van.
To be fair I always feel valued as a customer when I visit the Leeds branch and always greeted with a smile by the team there.
14 de abril de 2023
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Leeds
Thank you so much for taking the time to leave such an excellent review, Jason.
Putting our customers first is the very heart of what we do, and I am so pleased that Samantha and the team at Leeds have demonstrated this. I am sure they will be delighted to see your feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Locked my keys in the back of my Van
Locked my keys in the back of my Van, Samantha, Donna and Martin at northgate have been very helpful from initially calling up to arriving on site. Fantastic service
4 de março de 2023
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Leeds
Hello Alan, I hope that you are now sorted. I can appreciate how frustrating this must have been so I am pleased to hear that our team at Leeds has been able to assist you and leave a lasting impression.
Thank you for taking the time to leave feedback, it is much appreciated.
Take care,
Laura Griffiths
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.