My delivery was carried out by Ian he was smart and polite a good firm hand shake .He then went on to explain on the other services the company offers very thoroughly and not in a dull way overall a v... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Arrived without notice and spoke to Lara who was helpful and resolved the issue efficiently and friendly. She even made me a coffee. Thank you
A empresa respondeu
I was dealing with a very nice , honest lady called Semande who kept me informed throughout the whole time fords had my truck due to some warrenty issues , she was an absolute star 🌟 also ducky sorte... Ver mais
A empresa respondeu
Cheryl and her assistant Lara were incredibly helpful. They have offered a quick service to allow me to get back to work. I would definitely recommend them.
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Escrito pela empresa
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Informações de contato
Mid Kent Business Park, ME6 5UA, Snodland, Kent, Reino Unido
- 01634 244400
4,7
Excelente
108 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 93% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very frustrating
Despite weeks of notice regarding when I needed a vehicle, I only narrowly managed to get my vehicle on time
I had to chase every step of the way as my account manager was very difficult to get hold of
If I hadn't been repeatedly chasing for updates it wouldn't have happened at all
On the day, I got lucky as a vehicle was returned late in the afternoon that was suitable for me
2 de setembro de 2022
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Snodland
Hi there Jon, thank you for taking the time to leave us this feedback and we are really sorry to hear that your Northgate journey was not as smooth as you had hoped for.
Here at Northgate we pride ourselves on delivering a second to none service to all of our customers, and take it very seriously when we do not meet with their expectations or indeed our own.
Please be assured it is never our intention to cause any upset to our customers. To allow us to look into this matter in more detail for you, please do not hesitate to contact us on customer.services@northgate.co.uk.
Kind Regards,
Laura Griffiths
The Ad-blue tank went bang on a 2019…
The Ad-blue tank went bang on a 2019 vehicle! All was OK until this breakdown. RAC can't be bothered to turn up at the correct address, when are UK postcodes ever for one address. And RAC use the excuse of somewhere in the vicinity to make you pay £80 call out charge.
10 de agosto de 2022
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Snodland
We are very sorry that you are unhappy with the findings of our investigation. We have tried to call you this morning and left a voicemail. Please could you call Customer Services on 03330 431095 option 4, option 3.
Kind Regards
Mike Parker
Nice and Easy
I recently took delivery of 5 new vans via the "We Buy You Rent" scheme and i have to say i was pleasantly surprised how easy the process was.
Steve Edwards was great and helped things along a bit smoother.
Northgate is definitely the way forward for the expansion of our fleet.
- Craig Albert CPA Property Services Ltd
21 de junho de 2022
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Snodland
We are so pleased to hear that Steve has been able to fulfil your business needs, Craig!
Thank you for taking the time to highlight this experience with us, we look forward to supporting your business long into the future.
Take care,
Laura Griffiths
Northgate - Kent Region
Our fleet rep Hayley at Northgate (Key Account Manager) is really good at communicating with us and helpful when trying to place our order for 54 vehicles. It has been difficult to place the order due to current delays however we are almost there and Hayley is always on hand to help answer any questions. I often email or call Hayley and she is able to book a quick meeting in with us often the same day to get our order sorted. I am looking forward to getting the order confirmed ASAP.
I used the Dartford branch in a previous company and I couldn't fault them either, there have been a few delays with the Snodland branch around services and MOTs over the past few months but the branch managers are quick to resolve and help out.
The only reason we would have to move from Northgate is if we are not able to confirm our order has been confirmed in the next few weeks, hopefully it will not come to this.
Thanks for everything so far Northgate, I will hopefully look forward to working with you for at least the next 3 years.
11 de fevereiro de 2022
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Snodland
Hi there Carol,
I really appreciate the time you have taken to leave us a review. It is very pleasing to hear that you have been our customer for three years, and during this we have been able to support you, even when we have been at fault. A working relationship between Northgate and our customers is so important so I am happy to hear that you have this with us, and most importantly, your Account Manager.
At present we are all feeling the effects of the shortages across the motor industry, however we are working so hard to ensure our customers are not feeling the brunt of this. We have everything crossed that we can fulfil your business needs and continue to work with you long into the future.
Take Care!
Laura Griffiths
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.