Had the first KIA service today for a new car , when we had a Toyota Rav 4 it always came back washed and vacuumed so a bit disappointed that no cleaning done.
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Veja o que dizem as avaliações
After reading some of the negative reviews about this company I thought I should leave one as I had a different experience. From the beginning to the end Chiswick Honda MOTORCYCLES have been great. I... Ver mais
Wanted to thank Charlie Crouch for helping find my perfect car, amazing service and went above and beyond to help me find what i needed. This will be the third time ive been back to Kia Brentford dea... Ver mais
Having bought 2 cars from Dawn at Peugeot Letchworth before, it was an easy decision to use them for a third time. However, Dawn was day off, so Archie took care of us. He was friendly, put us at ease... Ver mais
A empresa respondeu
Detalhes da empresa
- Concessionária
- Oficina Mecânica
- Oficina de Automóveis
- Loja de peças para motocicletas
- Loja de motocicletas
- Revendedora de carros usados
Escrito pela empresa
Norton Way Group is an established dealership group based in Hertfordshire & London. We've offered a variety of different manufacturers since opening in 1989 and strive to deliver only the best customer service.
Norton Way Group, Serving North Herts & London since 1989
Escrito pela empresa
- We strive to deliver only the best customer service.
- Our family-run business has been servicing a loyal customer base since 1989. Our customers appreciate the high level of customer service that we've delivered year after year.
Informações de contato
Norton Way North, SG6 1BL, Letchworth Garden City, Reino Unido
- info@nortonway.com
- www.nortonway.com
4,5
Excelente
6 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 77% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Broken promise on delivery of newll Honda…
Broken promise on delivery of new Honda Jazz. Should have been 5 September, delivered 27 September.
Liaison with sales usually very good but sometimes so busy could not speak to agent.
3 de outubro de 2025
Resposta da Norton Way Group
Good morning Edward Martin, thank you for taking the time to leave us this review. We are sorry to hear that the delivery of your new Jazz was delayed. We have passed on your comments to our managers including our head of business Mark Morris whom you can contact at Mark.Morris@nortonway.com. We hope we can restore your faith in Norton Way Honda. Kind regards - Norton Way Honda.
My 5th car from Chiswick honda the the power of dreams
Well coming the customer, offering tea, coffee. Talk about your car and what you would like to do. They give you options and there is no pressure. If you want the same car or another model they are happy to discuss what would be good for me.
26 de setembro de 2025
Resposta da Norton Way Group
Good afternoon Farid Qureshi, thank you for the 5-stars and kind words! We are very happy we could help and we always like to hear from our customers especially returning ones. We hope you are enjoying your new Zr-v. We hope to welcome you back again soon. Take care - Chiswick Honda.
My salesman Rey was fantastic
My salesman Rey was fantastic. The quality of the car sold itself but the team were really helpful
3 de outubro de 2025
Resposta da Norton Way Group
Good afternoon UKTourist21, thank you for the 5-stars! Happy we could help and we are pleased to hear that your experience was fantastic. We will pass on your compliments to Rey and we hope you are enjoying your Sorento. - Take care GWR Kia.
Second time buying a car from them
Second time buying a car from them. Excellent service for the sales assistant.
26 de setembro de 2025
Resposta da Norton Way Group
Good afternoon Jitesh, thank you for the 5-stars and taking the time to leave us this kind review! It is much appreciated and we are pleased to hear you are still receiving excellent service from us and we will pass on your compliments to the team. We hope you are enjoying your Hr-v and we look forward to welcoming you back again soon. Take care - Chiswick Honda.
Excellent customer service
Excellent customer service. Wouldn't hesitate to use again.
1 de outubro de 2025
Resposta da Norton Way Group
Good afternoon Roy Gill, thank you for the 5-stars and kind words! We are very happy we could help and we are pleased to hear that your experience was excellent. We will pass on your compliments to the team. Take care - Norton Way Honda.
Great service from Simon
Great service from Simon, honest and straight forward advice. On hand to support and the drinks and coffee are always welcome. A nice touch;
2 de outubro de 2025
Resposta da Norton Way Group
Good morning, thank you for the 5-stars! Happy we could help and we are pleased to hear that your experience was great. We will pass on your compliments to Simon and we hope you are enjoying your new Sportage. - Take care GWR Kia.
Resposta da Norton Way Group
Good morning Andrew, thank you for the 5-stars and taking the time to leave us this kind review! It is much appreciated and we will pass on your compliments to the team. We hope you are enjoying your SH125 and we look forward to welcoming you back again soon. Take care - Chiswick Honda Bikes
The purchase of my car was easy and an excellent experience
The purchase of my car was more complicated than normal. Leedan was extremely helpful, patient meaning the purchase has been easy and stress free.
1 de outubro de 2025
Resposta da Norton Way Group
Good morning Lauren Wilson, thank you for the 5-stars and kind words! We are very happy we could help and we are pleased to hear that your experience was easy and stress free. We will pass on your compliments to Leedan. Take care - Norton Way Honda.
Great customer service
David Mence sorted the small problem out that we had with our 2008.
This is the best customer service I have had in a long time when buying a car.
6 de outubro de 2025
Resposta da Norton Way Group
Good morning Ian Sissons, thank you so much for taking the time to leave us a review it's much appreciated! We are pleased to hear that the small problem you had was sorted out. We will pass your comments onto David and we hope you are enjoying your new 2008. All the best – Norton Way Peugeot.
Friendly staff
Friendly staff. They made the whole process of buying my car easy.
30 de setembro de 2025
Resposta da Norton Way Group
Good morning Pietro, thank you so much for taking the time to leave us a review - it's much appreciated! We will pass your comments onto the team and we hope you are enjoying your new Cx-30. All the best – Norton Way Mazda.
Nice friendly welcome
Nice friendly welcome, no pushy salesman, was made to feel at ease. Answered all my questions, with witch I bought a car
23 de setembro de 2025
Resposta da Norton Way Group
Good morning Adrian Cracknell, thank you for the 5-stars and kind words! We are very happy we could help and we are pleased to hear that you were made to feel at ease. We will pass on your compliments to the team and we hope you are enjoying your Cr-v. Take care - Norton Way Honda.
Resposta da Norton Way Group
Good morning Igor, thank you for the 5-stars and taking the time to leave us this kind review! It is much appreciated and we will pass on your compliments to Ven. We hope you are enjoying your Sportage and we look forward to welcoming you back again soon. Take care - GWR Kia.
Honest & Friendly
Adam was brilliant. He explained everything in detail and kept me informed of every development along the way.
I would highly recommend Norton Way Nissan. One of the best car buying experiences I've had in over 20 years. Highly recommend!
29 de setembro de 2025
Resposta da Norton Way Group
Good afternoon Andrew Porter, thank you for the 5-stars and kind words! We are very happy we could help and that your experience was brilliant. We will pass on your compliments to Adam and we hope you are enjoying your Nissan Ariya. Take care - Norton Way Nissan.
Resposta da Norton Way Group
Good morning CH Khuramali, that you for the 5-stars! Happy we could help. Take care GWR Kia.
Good selection of vehicles
Good selection of vehicles. We were greeted immediately and offered a test drive without booking. Every time I telephoned there was no long wait for a response and the sales person if not available at the time, always got back to me. Very happy with the service we were offered
27 de setembro de 2025
Resposta da Norton Way Group
Good morning Kathryn Butlin, thank you for the 5-stars and kind words! We are very happy we could help and hope to welcome you back again soon. Take care - Norton Way Nissan.
Positive Feedback – Excellent Service from Chandan Senghani
After my previous bad experience, I would like to take the opportunity to share a positive one.
This time, I had the pleasure of dealing with Chandan Senghani, the Workshop Manager, and I must say it was an excellent experience.
Chandan was very helpful and attentive, carefully listening to the issues I had with my car and taking them into consideration. He offered practical solutions and made sure that my car was properly fixed this time. He also understood the seriousness of my previous situation with the missing wheel nuts and did everything possible to restore my trust in the service.
If Kia Belford had more staff members like Chandan, I am certain the company would receive only positive feedback and five-star reviews.
6 de outubro de 2025
Avaliação não solicitada
Resposta da Norton Way Group
Good morning Diana, thank you for the 5-stars and kind words! Happy we could help and we are so pleased to hear that you experience this time was excellent. We will pass on your compliments to Chandan. We hope to welcome you back again soon. Take care - GWR Kia
Good sales team
Easy going from the sales team. Shame about the damage when picking up the new car.
19 de setembro de 2025
Resposta da Norton Way Group
Good morning Mr Malcolm Jones, thank you for the 4-stars. We are very sorry to hear that your new car was damaged when you came to pick it up. We hope you are enjoying your new 308. Take care - Norton Way Peugeot.
Firstly the team are very helpful
Firstly the team are very helpful, as i was nervous driving a auto car, i was taken fir another test drive, and felt at ease ,
18 de setembro de 2025
Resposta da Norton Way Group
Good afternoon Mrs Skinner, thank you for the 5-stars and kind words! We are very happy we could help and we hope you are enjoying your new 5008. We hope to welcome you back again soon. Take care - Norton Way Peugeot.
Great customer service
25 de setembro de 2025
Resposta da Norton Way Group
Good afternoon Mr Mills, thank you for the 5-stars and kind words! We are very happy we could help and hope to welcome you back again soon. Take care - Norton Way Honda.
The team were very helpful in putting…
The team were very helpful in putting together a good deal.
David paid close attention to my needs and was polite, professional and responsive.
Peugeot would have got 5 stars if they had offers/concessions for EV home chargers
25 de setembro de 2025
Resposta da Norton Way Group
Good afternoon Guy Denis, thank you for the 4-stars and kind words! What could we have done to get the extra star. We are very happy we could help and hope to welcome you back again soon. Take care - Norton Way Peugeot.
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