Nuance Communications Avaliações 

I've not ever posted a negative review before but this deserves it. Like others I have had zero response to my emails about a refund that it required for my hardware. I bought the product not realising it cannot be used on an apple mac (my bad). They refunded the soft ware however, I received a shipping notification for the hardware (mic and headset) AFTER I'd cancelled the soft ware. When I called to query this I was told I have to wait for the hardware to arrive and return it to be able to get a refund. But...no hardware has ever arrived....still emailing about this and getting no where.

Complete waste of money, their products are poorly built, they do not accept responsibility for their failings. Customer service is non-existent you will find it impossible to get a refund for faulty products such as their PowerMic. I would give them no stars with no hope of improvement

No way to download a product purchased in 2019.
No way to get help that a phone number. Nuance customer service and after-sales service is back in the 19th century!

I find that the product is average - it is nothing that Microsoft Word (Dictation feature) cannot do! While this product did help me when I was injured and physically could not write, I found that once I was healed, it was MUCH faster for me to type myself. The copious amounts of spelling and grammatical errors was just not worth the time and effort - again - typing it yourself can be MUCH faster!

I was VERY annoyed at the lack of communication by this company when I wanted the software re-installed (incase I faced injury again) after my computer crashed (and prior to discovering that Word has similar software embedded in it.)

My emails remained unanswered! (I have now discovered Trust Pilot - hence the late reveiw), and that is the reason for my 1-star! (otherwise 3 stars for the product).

RESPOND TO YOUR EMAILS in future!

Do not buy no money back guarantee and customs charges £43 of physical products they do not tell you off and expect you to pay if you wish to return the item

Here is Dragon Naturally Speaking 15 very annoying problem: when it transcribes a dictated word or phrase incorrectly - as you're dictating to it in a Word document, and you say "spell that", Dragon presents some choices it thinks you meant to say. If one is accurate, say #3, and you say "choose number three", Dragon inserts the text of #3 TO THE LEFT OF the incorrect text, so that that incorrect text is still on the page, to the RIGHT of the cursor.

This requires, of course, that you delete that incorrect text. Is there some way to tell Dragon that if you state that one of its offered corrections is accurate, to first DELETE the incorrect text and insert the correct text in its place - so that the cursor is to the right of that correct text and you're ready to get on with dictating?

This is a very annoying glitch that ought to be very easy to fix.

I bought the Dragon home 15 software after using the free version on MS word. I am dyslexic so I thought it would be ideal.
The quality wasn't good, and the free software was better than the E199.00 paid version. I am not saying the software won't work for other people I am just saying it wasn't for me.
I battled with and asked for a refund within 12 days, they have a no-hassle 30-day refund policy, splashed all over their website.

Them: No problem, we can refund you E39.00.
ME: UM-WHAT? I paid E199.00 12 days ago.
Them: Oh, you bought dragon anywhere subscription that's non-refundable.
ME: No I didn't, when I bought dragon home 15 you offered me anywhere for free. I bought home.
Them: Have you got a screenshot.
ME:?
Them:?
ME: Yeah cause I randomly screenshot stuff. It's your offer! Here is the invoice and here is a screenshot of your 30-day refund policy.

Let's say six emails later I was offered a refund of E150. I PAID E199.00

Them: You didn't complete this ... online form.
ME: Ha, I did and here is the SCREENSHOT of the said form. (Fool me once.)

What a horrendous company to deal with. I am dyslexic so emailing is already frustrating, this company is shameful. Still not got any money back but I will. No-hassle refunds...yeah okay.

Nuance needs to up their game when it comes to online orders. Yesterday I placed an order to download Dragon Naturally Speaking, but although my credit card was charged immediately, I received no confirmation email and the website did not recognize my order number. Attempts to get help via email went nowhere.

Today I phoned customer service. I had to call two different numbers, and in the second call I was placed on hold five times by a very polite and apologetic operator. Even after all that, it took several more hours before the email with the necessary download link arrived.

The reason for the delay? Apparently the order was "in review" by the accounting department. I have no idea what this means, since the charge had already gone through. They had my money - what else is there to review?

Their technical support is worthless. It is all foreign based and they hire the dumbest ones out there.

I considered giving 2/5 because of the high accuracy of their software and the ability to use it throughout an OS.
But it's exactly that and the fact that there's no competition in the space (unless you are keen on having everything you say sent to Microsoft or Google) that is probably the cause for why they just don't care. Not even a response to a license upgrade request!

I'm providing my assessment of this seemingly Con Operation. I would ask for as many complaints to contact me and put together a formal class action complaint with proper Industry and Consumer Authorities

Dragon and Affiliates;
I have spoken with Kevin Brown at Nuance Customer Service, Mary Kane Dragon Customer Service and Nichole Supervisor.

I've received communication from Maria V Re: the non received package. Friday April 09, 2021 i expect the funds to be returned.

Kevin Brown; ID- 406
800-654-1187 Direct has reassured me of the response over two and a half weeks now.

I'm following up with our conversation Re: the refund of $1,187.69 

Please forward the Refund to the following Account: 
Navy Federal Credit Union 
Name as it Appears on Card & Account

Noah McArthur 
Credit Card
Xxxx xxxx xxxx xxxx
Xxxx CVC xxx
ZIP

Routing Number: xxxxx
Account Number: xxxxxx

If funds are not received I will be filing formal complaints with Industry Authorities not Limited to Attorney General, BBB, FTC, and FCC. Not to mention my Attorney will be contacting you. 

You guys have interrupted my Show that aired this past Saturday. I will be seeking damages should my funds not be returned.

Thank You

BCC
Lead Counsel - David F
Attorney Tiffany H
Attorney Kim

As you can work out for yourself when browsing these reviews, you are dealing with a bunch of scammers. You buy something in good faith. Then when you need to reinstall it, new computer or computer failure etc, you find out that you have only been renting it according to the terms and conditions that are then pointed out to you. If that is not a scam I don’t know what is. Possibly in the US they can get away with this. I’m a UK user and I’m pretty certain that this practice in the UK is not legal. I’ll find out as we have a Small Claims Court procedure that I’m about to launch and will update this review with the result. These people are no better than any two-bit scammer that calls you to try and part you from your money, they are just bigger scammers. If you had a company and you cared about customer service don’t you think you would at least try to reply to reviews like this? The fact that they don’t speak millions….

Disgusting company.

My PC crashed and so I needed to reinstall Nuance's every expensive s/ware but there are
- no download links
- no email addresses to easily locate
- and my login would not function

When I finally got a response, I was basically told "tough ****", unless you pay more money then if your install fails or is lost after 2 years, you have to buy a new one.

Worst customer service experience ever. This company is a scam. They sold me Dragon dictation software for $300. When I upgraded my computer and needed to get a new download, they sent one that didn't work. I called back and the rep told me that since I 'only paid $300', which was the full list price when I purchased it, the best he could offer me was an upgrade to their new version for an additional $200. When I told him that was not acceptable, he hung up on me. DO NOT DO BUSINESS WITH THIS COMPANY.

Heaven help you if you lose your downloaded copy of Dragon or other software by Nuance. Their customer service (administered through Digital River) will not help you while at the same time making the pretence of answering emails without solving the download problem. Obviously a ploy to make you purchase their expensive software again.

Their deceptive marketing practice tricked me into paying for their software, as though I was "buying" the software, but later found out they were only selling limited usage, which I found out when my original download and registration serial no longer worked. I got the run-around in their customer service section, they did not seem to read what I was saying but seemed to be copy-pasting cookie cutter responses not relevant to my complaint. Could not be bothered wasting any more time with them as they were demonstrating their attitude clearly enough, I easily found more alternatives to their software and bought one of those instead. Will never trust buying anything from this company again, and just want to warn everyone so you don't fall victim to the same scam that I did.

I would give less than 1 star if I could.

I recently upgraded my PC (actually, virtual PC on a Mac, using VMware). When I tried to download and reinstall Dragon 14 I got a message saying too much time had passed and the download was not allowed. Yes, I made the purchase 5 years ago, but they are only one version past this in development. Most any other s/w vendor would accommodate this in my experience.

I had to call for support and talk to people whose English was difficult to understand (and I am used to dealing with accents). They extended my ability to download, but (after support mail not coming as promised, another call, password reset not taking effect immediately leading to errors, etc.) I accidentally started a download on my Mac. I cancelled that and started it on the PC instance, and got a message that another download would not be allowed.

Other vendors check for license activation to control for unauthorized use of a product. Instead it seems Nuance chooses to make if difficult to download. The support people told me to "make a copy" to avoid needing a download in the future. How simple is it to make a copy of installed software? How am I to be sure I have copied all needed files? How do I reinstall successfully from such a copy? My problem, not theirs I guess.

I have found the product very useful, but I won't continue to bang my head against the wall with this crappy support. I'm done using Dragon.

Absolutely the poorest customer service and support I have encountered in my 35 years computing. DO NOT PURCHASE ANY NUANCE PRODUCT UNDER ANY CIRCUMSTANCES!!

Same old tripe from Dragon. This is the third time I have bought it and the same old problems remain. Its slows down or simply disables many of the functions of your PC, it only occasionally works faster than typing and you spend hours trying re-load functions (like dictating in Word!) which regularly disable themselves. Any efficiencies it provides are lost. Crap

Poor customer service. Refused support for an older version that had been barely used as I had for a time a work laptop, but having paid around 300 euro for the product. My laptop broke and customer service refused to assist and permit an upgrade. This means a full 300 plus euro purchase of the new product version. I have been using Dragon since 2012 for RSI. Needless to say I will be seeking other voice dictation options.