Nuance Communications Avaliações 

I wouldn’t buy any of their products because as a former employee I can testify to the fact that they treat everyone like dirt except upper management. Stay away!

The only reason I bought this product was because they offered a 30 day money back guarantee according to the information at the top of their UK website. I have tried to return the product within the 30 days only to be told that the money back guarantee did not apply to the UK and I was sent a link to their small print. Really outrageous sharp practice that Nuance are getting away with
DO NOT BUY

Don't touch it with a barge pole.

They say they provide technical support but stop supporting it when they can't be bothered to support it

Absolute shower. Unhelpful rubbish support. Everything's 'not us - call a different line, website, ticket' blah blah. They just want you to go away.

They don't respond to supportr tickets you log. You chase them up and get told "its not our problem"

Avoid buying anything from this company or their channels.

I tried to file a complaint because of the awful customer service and I wasn't even able to find a way to send my complaint to them... they'll do anything to stop you from reaching them.

I purchased Dragon Professional a few months ago and had to re-install due to my computer crashing. I tried to re-download via looking up my order, but the download button sent me to a broken link at Digital River. I called Nuance technical support and they extended my download time, but I get the same IP address not found error when trying to download. I called Digital River and they were unable to help. The rep at Digital River got the same error message I got when trying the link. Then he asked me to check my internet connection?! I said I can get to all other sites just like you - you get the same error message. Then he asked me to try again in a few minutes because the server might be down. I have been trying multiple times past few days. I escalated it to their supervisor. Also unable to help. They have to forward to their technical support team. Agree with other reviews, stay away - once they have your money, their technical support is awful.

I have say right now I am very unsatisfied with your company at this time - I have owned Dragon Speak since 8/2/19 - This past weekend I had a unrecoverable hard drive crash - I have installed a new hard drive and am now trying to reinatall your product - I keep getting the error that the key is not vailid... I contacted support and am now being told that i have to repurchase a new key at 150 dollars. UNACCEPTABLE !!!!! This software is being reinstalled on the same computer and now I have to spend another 150.. Yea no.. I think that I will be taking to the air waves to make anyone that will listen. that this is how this company runs. I shouldnt have to repurchase a new key.. Windows dosnt make you repurchase a key for a hard drive failure... SHAME ON YOU for this practice.. I guess now I will take to the air waves to make folks aware of your company policies... pretty shady as far as I am concerned and I hope that you choke on the orginal purchase !!! O

So i bought a copy of their older software, it works well enough and since I am unemployed I thought I could save a few bucks to get my resume's done etc since I have RSI. They flat refused to support me unless I bought the $300 version. I want to say many expletives but their actions spoke so loud. I have used them for over 15 years, now I hope that free transcription software drives them out of business. They literally said "your problem unless you pay an extra $200 for a pro license". Wow.

Update: A kind soul locally let met get a copy of the old installation package and I used my serial number to activate it.

Absolute scam. They rob you. Tried to get the "free" trial but you have to enter our credit card infiormation. Then upon clicking the submit button, youre taken to an error page:

"Server Error
Error:
We are unable to perform the selected action. We apologize for the inconvenience.
Error Number: SIT_000002"

I tried a couple more times. Same thing. Then I got curious. I checked my bank, and sure another enough. I was charged THREE times! $450.00!! I trie=d custumer service. They said they were going to =contact their accounting department. A WEEK later, it till hasn't been resolved and I'm still $450 short. I keep trying customer service but theyre difficult to get through.

STAYYYYY. AWAYYYY. BY ALL MEANS!!! I REPEAT. STAYYYYYY AWAYYYYY!!!!

Customer Services is appalling!

I contacted Technical Support, who kept passing my emails to the Sales department - even though it was a technical issue. Eventually, the Sales department suggested I contact Technical Support!

They didn't even get the right name on the email reply!

Nuance has terrible software. Just paid $150 for Dragon Anywhere software. The microphone button on iPhone will not start dictation. Nuance ought to leave the business. Sorry software and tech support is useless. Just go around in circles of "nothing working."

I have just purchased the downloadable version of Dragon Home but the link to allow the download is not working. I have tried to contact customer services which is a dead end. Every link I follow does not work. What do I do now????

Over the years I had bought Nuance PDF Reader, Nuance PDF Converter Pro, OmniPage Pro, paperPort and Dragon Naturally Speaking. Changed computers so deleted them from my laptop then have tried to re-install them on my new desk-top but have been flagged that I have exceeded my limits. The older one will no longer download. I liked my PDF reader but hardly used Omnipage Pro and PaperPort. Gave up on Dragon Naturally as there are better ones on the internet for free. Will stay away from this company in the future. Other companies have let me download with no problems as long as it was deleted then re-installed and I had the serial number. Some companies even had the codes online in
my account and have never refused me a download no matter.

They helped me out with great service - but their website needs an update

Purchased Dragon Naturally Speaking Dud.
I purchased a version13 from Amazon received it in two days Great!
Went through the installation with on problem. Tried to use it and no mater what I said. It would write "I will". So thinking that and older version that i have maybe causing a problem "I erased all Dragon programs.I reloaded program, but now will not recognize serial number. Tried to contact Nuance to resolve the problem. more interested in selling me an upgrade. call back Monday.

Useless customer service.
Tried to install Dragon Naturally Speaking into new computer without a disk drive as old computer which did have one died.
They said they could not help as the no longer support the 13 version and would have to update to a newer version.
I only bought it 10 months ago though they kept saying it was 2 years old which is when it was actually made and not sold. They then said my details were compromised and my registration number was registered to someone else. I brought it new from a reliable large retail chain shop but they said I should have brought it directly from them; and as it was a "resold product" it was "therefore compromised." I would need to buy the updated version as the only option.
They are unscrupulous, rapacious and fundamentally dishonest if these are their policies. Their so called support is a con job.
I am disgusted by them.

The worst customer service I've ever received. Call center operatives talked over me aggressively, refused to give me their full names, fobbed me off, argued with me....absolutely disgusting. Our business were considering making an expensive bulk order, but decided against it based on the appalling customer service.

The once OK company is a vicious software maker forcing you to buy an upgrade and limits you from moving software from one machine to a newer one. So disgusting! If I use software that works on my laptop and my laptop dies, I should be able to use that pdf converter from Nuance on a new machine. Well, not according to Nuance as they give you a two year period and then you are out of luck, you have to buy a new product. ADIOS AMIGO!!!

This"program" is just an over engineered Dictaphone. It is only meant to dictate to word document. It is fails miserably at navigation. It fails miserably at learning your speech. It decides what it wants to type. It cannot access anything not up front. If you have a hidden window, it cannot access it. If the link is not visible, on the page, it does not access. Have to manually scroll the window to bring link into view. So what is the point of the software if you have to manually do things to baby-sit the program?

This program is garbage I purchased Dragon Professional to use with Sonnocent, and to save me time in typing notes fro law school. I fight with this program constantly it crashes Microsoft word, it rarely dictates properly, the more you allow it to learn the less it dictates properly, it wants all of your e-mails and documents, and I am positive at this point it is just so they can steal your data because it surely doesn't make it dictate better. I have been on the verge of breaking my computer several times because of how angry this program makes me, and I am a really calm person. Giant waste of $300. I am really glad I tried the professional version, and did not cough up $550 for the legal version, especially because there is no tech support and they rarely have updates. This company is as unethical as those Microsoft tech service scams where someone in Africa hacks your computer and holds it ransom, I really hope this scam company NUANCE goes out of business, and that programs like Sonnocent will find a different dictation program to accommodate, when I use dragon to dictate from Sonnocent all it says repeatedly is UMM hi, umm, yeah, which is probably the extent of the programmer that wrote this piece of craps brain capacity.