Worst experience ever. Do not book here. Go somewhere else It is set up so that no matter the clients' degree of preparedness, insurance, top they over charge the tolls credit card and pre-pai... Ver mais
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Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
SCAM!!! My experience with this company has been absolutely terrible. They charged me the security deposit, but when the time came to return it, the excuses, delays, and evasive answers began. After... Ver mais
A totally shady company. I’ll never go near them again. They almost ruined my trip with my family. I cursed them out and left, then rented a car from Enterprise. I’d booked the car through Priceline f... Ver mais
Thank you dear bredren Garfield for all your hard work and due diligence. You are are a wonderful asset to this rental company. Amazing vibes you carry through your work day and I appreciate the Love... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
NÜ Car Rental offers discount rental cars in over 29 countries including Europe, Central and South America, The Caribbean, Australia and New Zealand. NÜ Car Hire has the great rates, exclusive discounts and cheap deals
Informações de contato
San Antonio, Estados Unidos
- www.nucarrentals.com
1,6
Muito Ruim
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 80% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Horrible experience from start to…
Horrible experience from start to finish. Ended up eating the cost of what I’d paid (a supposed credit I’d been awarded to be applied to future rental) just to avoid any future dealings with them. Do NOT rent from them.
5 de fevereiro de 2026
Avaliação não solicitada
Resposta da NU Car Rentals
Dear Karin,
Thank you for taking the time to share your feedback. We are truly sorry to learn that your experience did not meet your expectations and that it left you feeling this way.
We understand how frustrating it must have been to feel that the resolution offered — including the future rental credit — did not provide the value or reassurance you were hoping for. This is certainly not the level of service we strive to deliver.
In order for us to review your case thoroughly and determine whether there is anything further we can do to assist, could you please provide the following details:
1. Confirmation number (ending in NU) or Rental Agreement number
2. Pickup date and time
3. Primary driver’s full name
4. Pickup location / destination airport
We appreciate the opportunity to look into this matter and sincerely regret that your experience led to this outcome.
Sincerely,
HB
Don't book them.
I strongly encourage travelers to research NU Car Rentals / Easeway of Puerto Rico carefully before booking. KEEP SHOPPING FOR ANOTHER RENTAL PLACE. THIS IS NOT WORTH IT!
I reserved and prepaid my rental through Expedia for $256.52 ($140 rental and $116 in taxes) and purchased Expedia’s insurance Travel Guard for $130. Upon arrival, I was told NU does not accept third-party insurance. I was given a number to contact Expedia, which did not resolve the issue, and Expedia would not refund the insurance once the rental was considered active. I was then required to purchase NU’s insurance coverage for $385.99.
I was also required to purchase a toll package costing $79.34. I intentionally avoided toll roads throughout my trip, often adding significant drive time, yet I still only incurred about $4.20 in toll charges. Customers cannot typically provide their own toll pass because tolls are linked directly to rental vehicle plates in Puerto Rico.
Between the duplicate insurance purchase and mandatory toll package, my rental costs increased dramatically beyond what was originally quoted.
Before booking with ANY Puerto Rico rental company, I strongly recommend asking:
“Do your cars already include AutoExpreso or a toll program, and what service fees do you charge?”
I would personally choose a different rental provider in the future and hope this helps others avoid similar unexpected expenses.
16 de dezembro de 2025
Avaliação não solicitada
Resposta da NU Car Rentals
Dear Emilie,
Please see the response below provided by our SJU Affiliate.
"According to the contract review, the customer purchased third-party collision insurance through an online booking portal. This type of insurance is not accepted by our company, as it does not meet our coverage requirements and is not under our control, given that it is offered independently by the website and not by us.
At the time of vehicle pickup, the customer was informed of our insurance policies and available coverage options. The customer then chose to purchase collision and vehicle protection insurance directly from our company.
Additionally, the customer declined the use of the toll pass required for highway travel at the time of pickup. However, upon return of the vehicle, it was determined that toll roads had been used, totaling $4.20 (six tolls at $0.70 each). In good faith, we applied a standard toll service charge as if it had been accepted from the beginning, rather than enforcing the $150.00 penalty outlined in the rental agreement.
Regarding the third-party insurance purchased through the booking platform, the customer must contact Expedia directly to request any applicable refund. As stated in our terms and conditions, third-party insurance policies are not accepted by our company.
We appreciate your understanding and remain available for any further clarification."
Sincerely,
Haidee
==========================
Dear Emilie,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience did not meet your expectations and that there was frustration regarding the insurance and toll policies.
We understand how concerning unexpected charges can be, especially when they significantly increase the overall rental cost. Please allow us to clarify that insurance and toll policies vary by supplier and location. In Puerto Rico, rental providers often require coverage that meets their specific protection requirements, and not all third-party insurance policies are accepted at the rental counter. These policies are set by the local operating company and are typically outlined in the rental terms and conditions provided at the time of booking.
Regarding tolls, Puerto Rico’s toll system is plate-based (AutoExpreso), and most rental vehicles are automatically enrolled in a toll program. Because tolls are electronically linked to the vehicle’s license plate, customers are generally unable to use personal transponders. The toll package and associated service fees are intended to cover administrative handling and ensure uninterrupted travel through toll roads.
That said, we truly regret that these policies were not clearer to you prior to arrival. Transparency is extremely important to us, and we appreciate your suggestion encouraging travelers to confirm toll and insurance requirements in advance. Feedback like yours helps highlight where clearer communication is needed.
To review your rental in detail, we will coordinate with our Puerto Rico Affiliate about these charges under Ticket #359904.
We appreciate your feedback and wish you the very best in your future travels.
Sincerely,
HB
You will be scammed into mandatory insurance
I rented two cars for our family of 8 for a long weekend vacation together. I put each of my sons down as the drivers. They wanted their credit cards for "incidentals" even though I'd already paid. When asked if they wanted insurance both said no. The employee said they would put them down for "basic", which we thought meant a basic package. It meant basic insurance and roadside assistance. So our total charges were significantly more. On top of that they said one of my sons kept the car an extra day??? I was IN that car when we pulled in on the correct day with my other son pulling in right behind us. We all had the same flight!! We asked if they could look at security footage and they said no. The cars also had a lot of dings, dents and scratches. We did at least take pics of all that before leaving the lot. We will NEVER rent from them again.
1 de fevereiro de 2026
Avaliação não solicitada
Resposta da NU Car Rentals
Dear Dante and Beth,
Based on the rental documents, you agreed to sign up for the Loss Damage Waiver and the Roadside Service Plan by putting your signature on the following paperworks.
1. Signed Rental Agreement
2. A printed copy of the agreement, which you signed using a pen
We do apologize but the charge remains.
Sincerely,
Haidee
=====================
Updated Response:
Dear Dante and Beth,
Thank you for providing your rental details.
Please be advised that your case has been forwarded to our Phoenix affiliate for further review. We will keep you updated as soon as we receive their response.
Best regards,
Customer Support Team
=======================
Dear Beth,
Thank you for sharing your feedback. We are truly sorry to hear about your experience and apologize for any confusion regarding insurance coverage, incidental holds, and additional charges. This is certainly not the standard of service we aim to provide.
We take vehicle condition, accurate billing, and clear communication very seriously. It is concerning to hear about the miscommunication regarding insurance and the issues with the vehicles’ condition. We also understand your frustration regarding the claim of an extra rental day and apologize for the inconvenience this caused.
We would like the opportunity to review your rentals in detail and work toward a resolution. To assist us, could you please provide the Rental Agreement number for the second vehicle, as well as the full names of both of your sons? This will allow us to coordinate with our Phoenix affiliate and investigate thoroughly.
Your feedback is important to us, and it helps us improve our services to prevent situations like this in the future.
Sincerely,
HB
This place should close its doors
This place should close its doors! So unprofessional, scamming people is there hack. They make it like its a good deal when u book it then u get there and they have u by the balls so they start making up all these fees. my fees cost more then my original rental costs. Then they come out with the car, it was filthy inside and out like someone just returned it, dents, dings, and scratches all over it. NEVER AGAIN!
22 de janeiro de 2026
Avaliação não solicitada
Resposta da NU Car Rentals
Dear Vincent,
Please see the response from our Fort Lauderdale Supplier:
"Thank you for bringing this matter to our attention.
Please find attached the Signed Rental Agreement and the Final Invoice/Contract for your review.
Regarding the charges, the Partial Damage Waiver (PDW) was added at the counter to cover Loss of Use for car rentals, as this coverage was not included in the customer’s AAA insurance policy. This was explained to the customer during the rental process, and the PDW was added upon acceptance and signature of the agreement.
Concerning the vehicle condition, we have no report indicating that the vehicle was in poor condition at the time of rental. When customers report cleanliness or condition concerns, we immediately offer a vehicle exchange to ensure their satisfaction. No such report was received during this rental.
Additionally, customers are instructed to scan the QR code provided on the vehicle key at pickup in order to complete the pickup report and upload photos documenting the vehicle’s condition upon departure. In this case, no pickup report with photos was submitted by the customer.
Should you require any additional information, please let us know."
Sincerely,
Customer Support Team
============================
Dear Vincent,
We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. This is certainly not the level of service or vehicle condition we strive to provide.
Our pricing and optional fees are intended to be clearly explained at the time of booking and again at the counter. We regret if this information was not communicated in a transparent or satisfactory manner. We also take vehicle cleanliness and condition very seriously, and we apologize if the car you received did not meet our standards.
We would welcome the opportunity to review your rental in detail and address your concerns directly. To that end, we will be coordinating with our Fort Lauderdale affiliate under **Ticket #359653** to further investigate this matter and work toward a resolution.
Thank you for bringing this to our attention. Your feedback is valuable and helps us improve our services.
Sincerely,
HB
Positive Experience
I was a little nervous renting from Nu Car after reading some recent reviews, but my experience was actually completely fine. The pickup process was straightforward, the staff was professional and helpful, and the car was clean and I even got upgraded. Return was easy and I didn’t run into any surprise charges or issues. Overall, it was a smooth, no-stress rental, and I’d rent from them again based on this experience.
27 de janeiro de 2026
Avaliação não solicitada
Resposta da NU Car Rentals
Dear Rachel,
Thank you for taking the time to share your experience with us.
We understand that recent reviews can sometimes cause uncertainty, so we’re especially pleased to hear that your rental experience was smooth and stress-free. It’s great to know that the pickup process was straightforward, our staff was professional and helpful, and that you were satisfied with the cleanliness of the vehicle—and the complimentary upgrade.
We’re also glad to hear that your return went just as smoothly, with no unexpected charges or issues. Providing transparent, reliable service is very important to us.
Thank you again for choosing Nu Car. We truly appreciate your feedback and look forward to serving you again in the future.
Kind regards,
HB
Customer Care Team
This is my 3rd time renting from this…
This is my 3rd time renting from this company; first was at Orlando airport . The car was ready at the allotted time .I was prepared with my auto policy showing rental car coverage and CC auto coverage. So I declined the additional paid coverage through the agency as required for my coverage to be valid. I did not want or need an upgrade, also declined . I did not need toll road coverage , just used maps avoid toll road ( lots in this area) and always fill gas on my own . The location is off airport but the shuttle was easy to locate , quick turn around time , and a blessing to avoid all the heavy traffic of the airport . They also contact you if you would like to extend rental , which we did and were given great rate. The Phoenix location , also was a great experience as well; for both times we rented. Although it’s a distance when we watched the cars from the airport train , for departures and arrivals at a stand still , this is a much better option overall. The only negative might be that it is prepaid no cancel or changed . Having said that , the airline changed my flight time 4 times for an upcoming trip to Orlando and is no longer within the 2 hour pick up window. When I called to request change due to this, it was accommodated and staff were very understanding and pleasant . No additional charge . So the bottom line ;I don’t understand the negative reviews with this company. I think they give the big name companies a run for their money , while keeping more money in my pocket .
23 de janeiro de 2026
Avaliação não solicitada
Resposta da NU Car Rentals
Dear Lynn,
Thank you for taking the time to share such a detailed and thoughtful review—and for choosing us for your rentals in both Orlando and Phoenix. We truly appreciate your continued trust and loyalty.
We’re delighted to hear that your experiences have consistently met your expectations, from vehicle readiness and smooth shuttle service to transparent coverage options and competitive rates. It’s great to know that our off-airport locations helped you avoid airport congestion while still providing a convenient and efficient experience.
We also appreciate you highlighting our team’s flexibility and understanding when your flight schedule changed. While our prepaid bookings do have standard terms, we always aim to assist our customers whenever possible, and we’re glad our staff was able to accommodate your situation without additional charges.
Your perspective on value and service means a great deal to us, and we’re especially grateful that you would recommend us despite some of the negative reviews you’ve seen elsewhere. Feedback like yours motivates our team to continue delivering reliable, customer-focused service.
We look forward to welcoming you again on your next trip and appreciate you allowing us to be part of your travel experience.
Kind regards,
HB
Customer Care Team
NU CAR: Making life more difficult and less fair for people, one ruined vacation at a time.
Booked a standard suv from NU CAR six weeks prior to pickup, and double-checked my insurance to be sure I would not need additional from rental company.
We are five person family, so needed the extra space for comfort with room for bags.
After an already long day of travel, we arrived on time for pickup, and was told the car booked was unavailable, but we would get a comparable car, yet would need extra insurance, and had to prepay for everything, as well as pay a $300 deposit.
Meanwhile I overheard another customer being told they could get a compact suv Nissan Rogue on special for less than half what I was paying, so I said I was curious if that might work for me, but was told it was not the same size as the car reserved, so could not be offered anyway, and there was nothing else on offer on the lot anyway, and with a three hour drive ahead before nightfall, I dropped the subject.
I then took the keys for the car thinking it was the standard suv, only to get to the lot to find we were in fact given the compact suv Rogue!
When I rechecked the contract, I then realized the Rogue had been switched to be listed as the car rented, and knew then I would be writing this review about NU Car’s unethical practice of lying about the need for extra insurance, and baiting me with one car only to switch it out for another when I took the keys.
There are also an additional ~25% extra fee charges on the bill for airport and other trumped categories, an elevated sales tax charge, and a 3% credit card charge.
Further the Rogue had over 50,000 miles on it, was not very powerful, and was indeed too small for our needs.
Then, after the three hour drive to our destination, I called NU Car customer service to let them know I was unhappy with how I had been treated, and wanted an invoice adjustment at mimimim to reflect the car degrade and hassle.
‘Customer service’ acted like the pre-payment made was unchangeable, and said all they could offer was a car correction if I wanted to drive back three hours immediately to do the swap!
Altogether, then, I suggest everyone avoid this company.
(Received the attached reply from NuCar about a month after posting this, see that it is much like how they reply to the many, many other similar complaints to mine, so still doubt they sincerely care what happens to their customers as long as they make money, and can wheedle out of any real responsibility, gave them the information requested nonetheless, and will update if anything changes. Note: had I seen the rest of the reviews prior to booking a car with this company, I never would have. I was even warned by airport staff to avoid them when asking for directions to their offsite location. SMH)
(The second followup reply is laughable, and again smacks of just a thin veil tossed over bad behavior in an effort to simply look publicly responsive without taking any real responsibility for said behavior. The fact is this company has had ample opportunity to right the record and compensate customers for the many issues raised. I for one went directly to the service counter upon returning the car, after having called the customer service line, and then disputed the charges with my credit card company, and Nu Car stonewalled all of my efforts, just as they have, and likely will do, with others. BUYER BEWARE!!)
25 de dezembro de 2025
Avaliação não solicitada
Resposta da NU Car Rentals
Dear Dan,
Please be advised that we sent you the response from our Phoenix Affiliate through email.
Sincerely,
Haidee
================
Updated:
Dear Dan,
Thank you for providing your rental information.
Please be advised that your concern has been forwarded to our Phoenix affiliate under Ticket #358702 for further review and investigation. We have requested that their management team carefully assess the matters you raised and provide a detailed response.
We will keep you updated as soon as we receive feedback from the location.
Thank you for your patience.
Sincerely,
HB
=======================
Dear RJD,
We sincerely apologize for the difficulties and frustration you experienced with your recent rental. It is never our intention for any customer to feel misled, inconvenienced, or uncomfortable, and we take your concerns very seriously.
We understand how disruptive it is to arrive for a rental only to encounter changes to the vehicle, unexpected fees, or insurance requirements. Your experience does not reflect the standard of service we strive to provide, and we are reviewing this situation with our Phoenix Supplier staff to ensure accurate information and a smooth rental process for all customers in the future.
To help us investigate your case thoroughly and work toward a resolution, we kindly ask that you provide the following information:
1. Confirmation number ending in NU or Rental Agreement number
2. Pickup date and time
3. Primary driver’s name
Your feedback is invaluable in helping us improve our processes and staff training. We sincerely apologize again for the inconvenience you experienced and thank you for bringing this matter to our attention.
Sincerely,
HB
A horrible and absolutely dishonest…
A horrible and absolutely dishonest company. I have never had such a bad experience, ever. I have pre-purchased car insurance and a car. I went to the office to pick up the keys. The agent was very aggressive and told me that the insurance I had purchased did not cover 50% of the items it did cover (as later investigated). They pressured me for 2 hours until I agreed to sign a $302.84 completely new contract with them. The agent was very aggressive and unpleasant. The pre-purchase fee for the car and insurance was $295.47. I agreed because she told me that the insurance and the car are at that price, and because she lied about having no adequate coverage. Later on, after I left the office, it became evident that it was just the INSURANCE. I would have never agreed to this. They refused to reimburse me when I complained about their lies. The online agent was equally rude, and when I asked her to spell her name so I could complain about how they treat their customers, she said "customer service" and hung up. Please, never buy anything from these people and spread the word if you do not want to be completely scammed by these crooks.
12 de junho de 2025
Avaliação não solicitada
Resposta da NU Car Rentals
Dear Hristova,
We sincerely apologize for the experience you described and the frustration it caused. It is never our intention for any customer to feel pressured or misinformed, and we take your concerns very seriously.
We are committed to transparency regarding all fees, insurance coverage, and contracts. Clearly, from your feedback, we fell short in this instance. To allow us to review this situation internally and ensure our Phoenix Supplier staff provides accurate information while treating every customer with respect and professionalism, we kindly ask that you provide the following details:
1. Confirmation number ending in NU or Rental Agreement number
2. Pickup date and time
3. Primary driver’s name
Your feedback is invaluable in helping us improve our service. Again, we sincerely apologize for your experience and appreciate you bringing this matter to our attention.
Sincerely,
HB
I made reservations to rent a car from NU Rentals
I made reservations to rent a car from Nu Car Rentals on Nov. 9th thru the 16th 2025. I paid a deposit of 282.81 on Nov 3rd. I spoke to Carl and he assured me that my vehicle would be ready. Unfortunately my flight was cancelled after spending all day at the airport in Norfolk Va. due to the shutdown. I ended up driving to Orlando and contacted Carl to cancel my reservation. He stated that i couldn't give me a refund because he made special arrangement for the vehicle. I have emailed and called their company serveral times and as of this date, have not received a refund or explanation from Carl.
9 de novembro de 2025
Avaliação não solicitada
Resposta da NU Car Rentals
Dear William,
Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the travel disruption you encountered and understand how stressful flight cancellations can be—especially when plans change unexpectedly.
We regret the frustration this situation has caused and are sorry to learn that you feel your concerns were not fully addressed. While our supplier in Orlando aims to be transparent regarding reservation terms, including deposits and special vehicle arrangements, we recognize the importance of clear and compassionate communication—particularly in circumstances beyond a customer’s control.
To proceed with your refund request, we kindly ask that you contact Priceline’s Customer Service Team, as they handled both the booking and the payment for your reservation. Please be assured that we did not charge you for this canceled booking.
Priceline Customer Support
Website: https://help.priceline.com/
Phone: 1-877-477-5807
We appreciate your patience and thank you for bringing this matter to our attention.
Sincerely,
HB
Very Disappointed
I booked my car rental through PriceLine. I was going to be in Arizonia for 4 days. PriceLine quoted me Daily rate of $31.19, Number of days 4, Taxes and fees $128.22, Car subtotal $252.98; Total charged $252.98. I get home and 3 days later I receive my final invoice bill for $526.07 a difference of $273.09. LOTS of unexpected hidden fees. You have to take a sky train at the airport to the rental cars and then a shuttle to NU because they are not onsite at the airport. Very confusing to find. I did not get the expected car I booked. With 5 people and luggage it was very packed. I will never use Priceline or NU Car Rental again.
19 de janeiro de 2026
Avaliação não solicitada
Resposta da NU Car Rentals
Updated Response:
Dear Wendy,
Based on the rental documents, you agreed to sign up for the following by putting your signature on the Signed Rental Agreement and a printed copy, which you signed using a pen.
1. Additional Driver
2. Loss Damage Waiver
3. Personal Accident Insurance
4. Roadside Assistance
5. Supplemental Liability Insurance
6. Prepaid fuel
We do apologize but the charge remains.
=============================
Dear Wendy,
We’re very sorry to hear about your experience, and we truly appreciate you taking the time to share your feedback. This is not the level of service we want any customer to experience.
We understand how frustrating it can be to encounter unexpected charges. While the base rate covers the vehicle rental, taxes, fees, and any additional services can increase the final total. That said, all fees should be clearly communicated at the time of booking, and we apologize if this was not the case in your experience.
We also regret that the vehicle provided did not meet your expectations or accommodate your group and luggage comfortably. Reservations are based on vehicle category rather than a specific model, but the assigned vehicle should still meet the capacity needs of your party. We are sorry that this was not reflected during your rental.
Additionally, we apologize for the inconvenience related to the shuttle and off-airport location. We know how stressful travel can be, and we regret that this added to your frustration.
Your feedback will be shared with our Phoenix Affiliate team under Ticket #357998 so they can review pricing transparency, vehicle assignments, and transportation logistics to help prevent similar experiences for future customers.
Thank you again for bringing this to our attention — your feedback is invaluable in helping us improve our service.
Sincerely,
HB
Did not get the car I rented
Did not get the car I rented. I needed an SUV for 6 WITH luggage. Received a Traverse that would not fit our luggage. Had to drop the 3rd row seat and stack luggage, and sit on laps. Ordered an Expedition. Agent told me we would be fine in a Traverse. Not even possible. Also, fees were an additional 145% on top of what I already paid for the rental!!!!! Also, NOT located at the airport. You have to shuttle, which is a mile walk to the shuttle area, with your luggage, then take a 10 minute ride TO the rental place to get your car.
14 de janeiro de 2026
Avaliação não solicitada
Resposta da NU Car Rentals
Dear Mary,
Based on the rental documents provided by our Phoenix Affiliate, you agreed to sign up for the Loss Damage Waiver, Roadside Assistance and prepaid fuel by putting your signature on the following paperworks.
1. Signed Rental Agreement
2. A printed copy of the agreement, which you signed using a pen
On the other hand, please see our Supplier's response regarding the rental vehicle.
"The renter did receive Chevy traverse which is in the same car class as the Dodge Durango. They were provided a free upgrade because it was an AWD, the original vehicle was not"
We do apologize but the charges remain.
Sincerely,
Haidee
======================
Dear Mary,
We’re very sorry to hear about your experience, and we appreciate you taking the time to share your feedback. This is not the level of service we want any customer to experience.
We understand how important it is to receive the correct vehicle type, especially when traveling with a group and luggage. While reservations are made by vehicle category rather than a specific model, the vehicle provided should still meet the capacity needs of your party. We regret that the SUV you received did not accommodate your group or luggage as expected, and that this was not addressed appropriately at the counter.
We’re also concerned to hear about the additional charges you encountered. Any fees beyond the prepaid rental should be clearly explained in advance, and we apologize if this was not communicated transparently.
Additionally, we apologize for the inconvenience related to the shuttle process and off-airport location. We understand how challenging this can be when traveling with luggage, and we regret that this added to your frustration.
Your feedback has been shared with our Phoenix Affiliate management for review under Ticket #357979 so we can address these issues and improve both vehicle assignment and communication. Thank you again for bringing this to our attention — your feedback helps us improve our service.
Sincerely,
HB
Absolute terrible experience without…
Absolute terrible experience without heaving a car rented. I asked 4 different employees to estimate do insurance cost in Mexico rental location. All of the forwarded me only the “blabla” from the website without beeing able to answer my concrete question. When I escalated asking the same question again all of them just stoped responding. What a client service is that. I wonder how would it work in case I rented a car in reality.
11 de janeiro de 2026
Avaliação não solicitada
Resposta da NU Car Rentals
Dear Tomas,
We’re very sorry to hear about your experience, and we appreciate you bringing this to our attention. This is certainly not the level of service we strive to provide.
We understand how important it is to receive clear and specific information—especially regarding insurance costs at our Mexico rental locations—before making a reservation. We sincerely apologize that your questions were not answered directly and that your follow-up inquiries went unanswered. That breakdown in communication is unacceptable, and we understand how frustrating it must have been.
Thank you for sharing your experience. Your feedback helps us identify areas where we need to improve, and we regret that we did not earn your trust.
Sincerely,
HB
A true scam
A true scam. Booked a car for week. They said $60 which I knew sounded low but I figured they’re not gonna upcharge too much. I brought all my insurance papers from home but they said I still had to pay an extra $365 for another insurance. ( I have full coverage)
I had to take TWO shuttles to get there. I didn’t take the car but I still had to take a shuttle all the way back and find another car. It was a nightmare
19 de janeiro de 2026
Avaliação não solicitada
Resposta da NU Car Rentals
Dear William,
We’re truly sorry to hear about your experience, and we appreciate you taking the time to share your feedback. This is certainly not the impression we want any customer to leave with.
We understand how frustrating unexpected charges can be. While the base rate covers the vehicle rental, insurance requirements are determined by local regulations and company policy. In some cases, additional coverage may be required if personal insurance or credit card coverage does not meet those requirements. Our Fort Lauderdale supplier should always explain this clearly before proceeding, and we sincerely regret if that communication fell short in your case.
We also apologize for the inconvenience caused by the shuttle transfers and the time lost as a result. We recognize how stressful travel can be, and we regret that this experience added to your frustration.
To ensure your feedback is shared with the affiliate’s management team for review of pricing transparency, insurance explanations, and transportation logistics, please provide the following information:
1. Confirmation number (ending in NU) or rental agreement number
2. Pickup date and time
3. Primary driver’s name
Thank you again for bringing this to our attention. Your feedback is valuable and helps us improve our service.
Sincerely,
HB
NEVER AGAIN!!
NEVER AGAIN!!! I booked a car, advanced pay with confirmation for $178.42. When I got to my destination to pickup car my rental went up to $536.64. I was hit with mandatory insurance required in that state, rental surcharges, facility charges, operation fee, vehicle license, taxes, energy recovery and CC surcharge. The fine print said some states MAY have mandatory insurance requirements . They don´t say which states , which I am sure every state is on their list. Beware of this company. Low prices to lure you in!!!
7 de janeiro de 2026
Avaliação não solicitada
Resposta da NU Car Rentals
Dear Karen,
We’re truly sorry to hear about your experience and understand how frustrating it can be to encounter unexpected charges at pickup. Transparency is very important to us, and we regret that the pricing details did not feel clear or fully communicated in your case.
Please note that the prepaid amount quoted at the time of booking covers the base rental rate only. Additional charges—such as mandatory insurance requirements, local surcharges, facility fees, taxes, and other government- or location-imposed fees—are determined by the rental location and local regulations. These charges can vary by state and are disclosed in the rental terms prior to booking, as well as at the rental counter before the vehicle is released.
That said, we understand that fine print can be easy to overlook, and we’re actively working to make these potential charges more visible during the booking process to help avoid surprises. We truly value your feedback, as it helps us improve how we communicate pricing and rental requirements.
If you would like us to review your reservation with our Phoenix Affiliate in detail or clarify the specific charges applied, please provide the following information:
1. Confirmation number (ending in NU) or Rental Agreement number
2. Pickup date and time
3. Primary driver’s name
Thank you for taking the time to share your experience.
Sincerely,
HB
Total scam.
Total scam..
they make it impossible for you to use your own car insurance and then charge more then double the cost of the rental using older vehicles . they are located offsite from the legit car rentals where the shuttle drops you off.. then you have to take another shuttle to this dump. Took an additional 40 minute bus ride and wait time from the main car rental hub. I cancelled and called an uber
Something is really fishy about this place. All the customers were arguing with people behind the desk.. I wasn’t the only one who called an uber.
My next trip I used Alamo . They charged me a reasonable price, offered car insurance for $18 a day not $157 dollars a day which you did not have to take and you did not have to show your car insurance …
21 de janeiro de 2026
Avaliação não solicitada
Resposta da NU Car Rentals
Dear Beth,
Please see the response we received from our Fort Lauderdale Affiliate.
Dear Customer,
We sincerely regret the inconvenience and frustration experienced.
Regarding the location, our advertising and booking platforms clearly indicate that the rental office is located offsite and that a shuttle transfer is required. While this information is disclosed in advance, we understand that the additional transfer time may have caused inconvenience.
According to our records, the customer decided to cancel the reservation due to not agreeing with the insurance policies. We would like to clarify that customers are welcome to use their own auto insurance, provided it meets the required coverage criteria. When the necessary coverages are not included or cannot be properly verified at the counter, additional protection options may be required.
We regret that the customer chose to cancel the reservation and arrange alternative transportation. It is never our intention to cause frustration, and we truly apologize that the experience did not meet expectations.
We appreciate the feedback and hope to have the opportunity to better serve the customer in the future.
Sincerely,
Haidee
==========================
Updated Response:
Hi Beth,
We’re very sorry to hear about your experience and the frustration it caused. That is certainly not the impression we want any customer to have.
Customers are absolutely permitted to use their own auto insurance coverage; however, it must meet the required liability and verification criteria at the time of rental. If coverage cannot be verified or does not meet policy requirements, additional protection options may be required. That said, the process should always be clearly explained, and you should never feel that it was made “impossible” to use your own coverage. We are reviewing this concern internally with our Fort Lauderdale affiliate under Ticket #357154.
Regarding the rental location, it is an off-airport facility, and shuttle service is provided as outlined in the booking details. We understand that additional transfers and wait times can be inconvenient, especially after travel, and we sincerely apologize for the delay you experienced.
We also understand your decision to cancel and make alternate arrangements. However, our system indicates that your reservation was processed and charged through Priceline. We recommend contacting them directly at (800) 774-2354 or 1-800-259-2091. You may also reach out through their support portal here: [Priceline Contact](https://help.priceline.com/contact-us-ByPSCAA9o).
If there is anything further you would like us to specifically review, please let us know. We appreciate you bringing this to our attention and regret that your experience did not meet expectations.
Sincerely,
HB
If I could give this boot leg car…
If I could give this boot leg car service a 0 i would. What started as an 8 dollar per day rental has turned into over 300 dollars charge on my card. First they have a policy that you need to have a car insurance policy that includes rentals and that has to be paid per day and you cannot use your own sunpass, so you will be charged daily and if you refuse, then you will be charged 250 dollars.
When I tell you I can’t wait until this business perish because they are 1000% fraudulent, and they need to go to jail.
2 de janeiro de 2026
Avaliação não solicitada
Resposta da NU Car Rentals
Dear Veniece,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your negative experience and the frustration it has caused. It is never our intention for our customers to feel misled or unfairly charged, and we take concerns like yours very seriously.
We fully understand your frustration regarding the additional charges, and we would like to clarify that our affiliate in Fort Lauderdale has policies in place surrounding insurance and toll services to ensure proper coverage and compliance with legal requirements. However, we certainly do not want you to feel taken advantage of. If you believe there has been an error or misunderstanding with the charges, we kindly ask that you provide us with the following information so that we can investigate the matter and work with you to resolve it as swiftly as possible:
1. Confirmation # (ending in NU) or Rental Agreement #
2. Pickup date/time
3. Primary driver's name
We deeply regret that this situation has caused you distress, and we would appreciate the opportunity to make things right.
Once again, we apologize for the inconvenience, and we sincerely appreciate your patience as we address your concerns.
Best regards,
HB
Very disappointing experience
Very disappointing experience. Less than 1 star. The fees they added at the counter doubled the initial fee. They refused to remove added insurance fees. The pick up location is difficult to get to and the wait was ridiculously long. It caused me to miss the meeting I traveled to Phoenix for. I guess to save a small amount of money the transit van drops you off where it picked you up far from the departures area and you have to walk back up to departures. This is an absolute never again. Fool me once.
7 de janeiro de 2026
Avaliação não solicitada
Resposta da NU Car Rentals
Updated Response:
Dear Ken,
Please see the response provided by our Phoenix Supplier.
"I hope all is well. After further taking a look into this customer's rental, I see that we provided the customer 2 documents to sign, 1st one was for the customer to either waive or accept optional services that are offered upon pickup. Once done signing the 1st one, we then provide the secondary form for the customer to be aware of the additional optional services being added on, including their taxes and fees that are applicable. The customers are to sign their initials next to the amounts and totals, which they did on their end. Please keep in mind that the customer also leaves with the first rental agreement signed, showing what was additionally added, as well as what the estimated charges may be at the end. I have attached the signed documents below, showing the customer accepting the charges. The charges are valid, and do stand unfortantly. Now, regarding the wait time in the office, many customers with differnt reservations, as well as customers who are going through their agreements, reading the terms and conditions, etc... Now we do deeply apologize for the fact that the customer was late to his meeting. However, please know this was not our intention once, so ever as a company. The shuttle service, it is a free service and is and opional service. The customers are made aware that once booking, they are to take these differnt routes to get to our shuttle driver for pickup. We do advise that a Lyft, Uber, or taxi could be used, as well, per the terms and conditions.
Please be assured that it is never our intention to cause any feelings of dissatisfaction among our renters. We are unwaveringly committed to ensuring that our customers receive the highest level of respect and service. I will make it a priority to ensure that your feedback is thoroughly documented and that the appropriate management at the relevant location is made aware of your experience. Thank you once again for your valuable time and for bringing this matter to our attention.
Wishing you a pleasant day ahead."
===========================
Dear Ken,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your disappointing experience. We understand how frustrating unexpected fees, long wait times, and inconvenient pick-up/drop-off locations can be, especially when they affect your schedule and important meetings. This certainly doesn’t reflect the level of service we strive to provide, and we will be addressing these concerns with our team.
Your comments regarding the insurance fees and shuttle service are important to us, and we are committed to making improvements in these areas moving forward. We deeply regret that this experience left you with a negative impression, and we would welcome the opportunity to make things right.
To assist you further, your feedback has been forwarded to our Phoenix Affiliate under Ticket #356802. We will ensure your concerns are addressed and hope we can resolve this situation to your satisfaction.
Thank you for your understanding, and we hope you will consider giving us another chance in the future.
Sincerely,
HB
Worst car rental experience ever
Where do I even begin to describe how exceedingly bad my experience with NÜ Car Rentals was? There were so many things I hated about it that I’ll have to make a numbered list.
1. The NÜ Car Rental office in Phoenix is not at the airport. After arriving at 10pm, in the dark, the email directed us to a dimly lit parking lot to wait for a shuttle that never came.
2. After a half hour of pointless waiting, we found a taxi that took us to their office, which is in probably the sketchiest part of Phoenix. Upon arriving in their dingy, dark-paneled office, we waited in line, listening to agents aggressively insisting to clients ahead of us that they *needed* to buy additional insurance. At that point, I started to look at the reviews for NÜ Car Rental in Phoenix, which averaged a 1.
3. Upon meeting our agent Andrew, he immediately aggressively told we *needed* to purchase additional insurance, because without it, we could be *forced* to pay *thousands* in damages for the *slightest* scratch. When we explained we had full coverage, he asked what our deductible was. Then we were required to put down a deposit of that exact amount. At this point, it’s almost midnight. What else are we going to do?
4. Instead of a basic Chevy, Kia or Toyota, apparently the only car left on the lot was a Mercedes C-class. Now, I get that’s a super-nice, expensive car. But after being threatened with thousands of dollars in damages for so much as a scratch, we frankly would have been much more comfortable with a cheaper car. Also we were totally unfamiliar with the dashboard and it was the middle of the night, so this vehicle was not optimal at all.
5. Returning the car was fine, and the shuttle took us to the airport in time. Unfortunately, I inadvertently dropped my driver’s license in the shuttle, leading to another whole set of problems. I did receive a call from Michaela that the shuttle driver had turned in my DL. Those two are the only reason for the single star. That, and because we did get our unnecessary deposit back.
6. Upon calling the office, I was asked to mail them a prepaid, self-addressed envelope to send my DL back to me, because apparently they can’t spare a $0.78 stamp.
7. I sent them a prepaid, self-addressed envelope to my address in Ogdensburg, NY —with tracking, because at this point I simply didn’t trust them. They received it on January 3. They didn’t ship it until January 14, after several calls to find out what was taking so long. I was initially told I had to deal with someone named Joanna, because apparently no one else is able to put something in an already addressed, prepaid envelope and mail it.
8. On January 17, the prepaid envelope, on which I had hand-written my Ogdensburg NY address, was delivered in Laguna Beach, CA - more than 2,800 miles away. I’m still trying to find out what happened and how, or if, I can get my DL back.
In short, dealing with NÜ Car Rentals has been an almost complete nightmare. I would rather walk 2,800 miles in 5-inch heels than ever rent a vehicle from NÜ again.
12 de janeiro de 2026
Avaliação não solicitada
Resposta da NU Car Rentals
Dear Eugene and Celeste,
Please be advised that we have forwarded the response from our Phoenix affiliate to your email.
Should you have any questions or need further assistance, please feel free to reach out.
Best regards,
Haidee
=============================
Updated:
Dear Eugene and Celeste,
Thank you for providing your rental details.
We have forwarded your review to our Phoenix affiliate under Ticket #359623 for further investigation. Please rest assured that we are taking your concerns seriously, and we have asked their team to review the vehicle condition and the charges applied to your rental.
We will provide you with a timely update as soon as we receive their response.
Thank you for your patience, and we appreciate the opportunity to address this matter.
Sincerely,
HB
RENT HERE! ⭐️⭐️⭐️⭐️⭐️
I rent here OFTEN and I LOVE THIS PLACE! ❤️
They always honor their low prices, they don’t force extras on me, their cars are new and clean, and they have such cool makes and models!
In looking at the less than friendly reviews below, I’m guessing they are bots and bitter rivals. Ignore those fake reviews and listen to me- THIS IS WHERE YOU WANT TO RENT WHEN YOU COME TO SLC!!
⭐️⭐️⭐️⭐️⭐️
14 de janeiro de 2026
Avaliação não solicitada
Resposta da NU Car Rentals
Dear Troy,
Thank you so much for your awesome review! 😊 We’re thrilled to hear that you love renting with us especially with our Salt Lake City Affiliate, and we truly appreciate your kind words. It's great to know you enjoy our prices, clean cars, and variety of models. We always aim to provide top-notch service, and your feedback makes it all worth it!
We’re so grateful for customers like you who keep coming back. See you on your next rental – we can’t wait to help you again soon! ⭐️🚗✨
Best regards,
HB
I had rented a vehicle through EXPEDIA…
I had rented a vehicle through EXPEDIA with dates from December 29th to Jan 5th, vehicle was to be picked up in Manzanillo Mexico, ONE DAY before my trip I received a call from this irresponsible so called car rental and was informed that they were canceling my reservation even though it had already been paid,
28 de dezembro de 2025
Avaliação não solicitada
Resposta da NU Car Rentals
Dear Julio,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience caused by the issues you encountered with your rental reservation.
We understand how frustrating it must have been to receive such a last-minute cancellation, especially given that your reservation was already paid for. Please know that this is not the experience we strive to provide for our customers.
To address your concern, we are investigating the situation and would appreciate your assistance in providing the following details to help us resolve this matter:
1. Confirmation number (ending in NU) or Rental Agreement number
2. Pickup date and time
3. Primary driver’s name
We take your feedback seriously and are committed to ensuring that such issues do not occur in the future. Once again, we deeply apologize for any frustration caused and truly appreciate your understanding.
Best regards,
HB
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