Worst experience ever. Do not book here. Go somewhere else It is set up so that no matter the clients' degree of preparedness, insurance, top they over charge the tolls credit card and pre-pai... Ver mais
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Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
A totally shady company. I’ll never go near them again. They almost ruined my trip with my family. I cursed them out and left, then rented a car from Enterprise. I’d booked the car through Priceline f... Ver mais
Location via ECONOMY BOOKING. Normalement agence Carwiz, en fait NÜ. Au bureau, l'employé nous dit que l'assurance que nous avons pris ne couvre presque rien et nous dit que nous ne pouvons prendre... Ver mais
Thank you dear bredren Garfield for all your hard work and due diligence. You are are a wonderful asset to this rental company. Amazing vibes you carry through your work day and I appreciate the Love... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
NÜ Car Rental offers discount rental cars in over 29 countries including Europe, Central and South America, The Caribbean, Australia and New Zealand. NÜ Car Hire has the great rates, exclusive discounts and cheap deals
Informações de contato
San Antonio, Estados Unidos
- www.nucarrentals.com
1,6
Muito Ruim
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 81% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Naoufal and the whole Agadir team were amazing!
Naoufal and the whole Agadir team were amazing—very transparent and incredibly helpful. They were flexible with my payment methods, especially since my Argentine credit card didn’t work. They stayed with me at the airport until everything was sorted out, which I really appreciated. Super kind and supportive. Thank you so much for everything—hope to see you again soon!
26 de abril de 2026
Avaliação não solicitada
Resposta da NU Car Rentals
Dear Valued Customer,
Thank you for taking the time to share your wonderful feedback regarding your rental experience in Agadir.
We are delighted to hear that Naoufal and the entire Agadir team provided you with such exceptional service. It is especially rewarding to know that their transparency, flexibility, and willingness to assist you with your payment situation helped make your experience a positive one.
Your comments about the team's kindness, patience, and dedication—particularly their efforts to remain with you at the airport until everything was resolved—are greatly appreciated. Providing attentive and supportive service is something we strive for, and we are pleased that our team was able to exceed your expectations.
We will be sure to share your kind words with Naoufal and the Agadir team as recognition of their outstanding customer service.
Thank you again for choosing NU Car Rentals. We truly appreciate your recommendation and look forward to welcoming you back in the future.
Kind regards,
Haidee
Bonne voiture et bon service
Bonne voiture et bon service, agence juste en dehors de l’aéroport mais le gestionnaire nous a ramené à l’aéroport
25 de abril de 2026
Avaliação não solicitada
Resposta da NU Car Rentals
Dear Greg,
Thank you for taking the time to share your feedback regarding your recent rental experience.
We are delighted to hear that you were satisfied with both the vehicle and the service provided. It is especially rewarding to know that our team was able to assist with your transportation needs and that the manager personally drove you back to the airport, helping to make your experience even more convenient.
While our location is situated just outside the airport, we strive to provide helpful, accommodating service and ensure a smooth rental experience for all our customers.
In order for us to share your feedback with our rental supplier, would you kindly provide the following information?
1. Confirmation # ending in NU or Rental Agreement #
2. Rental date(s) and time(s)
3. Primary driver's name
4. Pickup location
Thank you again for choosing NU Car Rentals. We truly appreciate your kind words and look forward to serving you again in the future.
Kind regards,
Haidee
won’t make that mistake again
Well,
much like other's complaints ,, they definitely try to whistle past the graveyard as you initial for extra fees, but i’m not sure it’s a whole lot worse than other rental experiences i’ve had.
pretty simple. if you wanna wait for a train, then wait for a shuttle, then 10 minutes to the ghetto of Phoenix, and wait in line for 20 -40 minutes to save MAYBE $100, then this is a good place to go
22 de abril de 2026
Avaliação não solicitada
Resposta da NU Car Rentals
Dear Jamie,
Thank you for taking the time to share your feedback regarding your rental experience.
We appreciate your candid comments and are glad to hear that, overall, your experience was comparable to other rental experiences you have had.
We understand that our off-airport location may require additional travel time, including airport transportation and shuttle service, and we recognize that convenience is an important factor when choosing a rental provider. We also regret any inconvenience caused by wait times during the pickup process.
At NU Car Rentals, we strive to offer competitive rates and value while providing reliable transportation options for our customers. Feedback regarding transportation logistics, wait times, and the rental process helps us identify opportunities to improve the overall customer experience.
In order for us to share your review with our Phoenix Supplier, please provide us with the following:
1. Confirmation # ending in NU or Rental Agreement #
2. Rental dates/time
3. Primary driver's name
Thank you again for sharing your perspective. We appreciate your business and hope to have the opportunity to serve you again in the future.
Kind regards,
Haidee
Scandless and unethical company
Scandless and unethical company. They rent you a car then transfer it to another company amd then transfer to another. Needed up at u-save in Tampa. Forcing people into buying insurance or having g to put a $2000.00 deposit on the car. So if ypu don't have a limit like that you're forced to but insurance. I sat there while they scammed three people in front of me and then I said wow this seems scandleless. Then the lady kicked me out and refused to rent me a car. No refund nothing.
Thanks for your response. To all who read this. They did not refund me. I disputed this with my credit card company and they were unsuccessful because the have a no refund no one cares or gives a S policy.
10 de abril de 2026
Avaliação não solicitada
Resposta da NU Car Rentals
Dear Chris,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and regret the frustration and disappointment you described. We understand your concerns regarding the rental requirements presented at the counter, including the security deposit and insurance options, as well as the circumstances that ultimately resulted in your rental not being completed.
We also understand your concerns regarding the interaction with the rental representative and your perception that you were treated unfairly during the rental process. Providing professional and respectful customer service is important to us, and we regret that your experience did not reflect those expectations.
Please note that security deposit requirements, insurance qualifications, and rental eligibility policies may vary by location and are generally outlined in the rental terms and conditions. However, we recognize that misunderstandings regarding these requirements can be frustrating, particularly when they affect travel plans.
We have forwarded your review to our Tampa affiliate for their awareness and internal review under the corresponding support ticket #386026.
Regarding your refund inquiry, since the reservation was made through your booking source, Hopper, we kindly recommend contacting them directly at 1-514-276-0760 or (617) 225-2009 for assistance. Please rest assured that NU Car Rentals did not charge you for this unused reservation.
Thank you again for bringing your concerns to our attention.
Kind regards,
Haidee
Voiture tout à fait agréable et en très…
Voiture tout à fait agréable et en très bon état
Service très bon: ponctuel et arrangeant pour les horaires
25 de abril de 2026
Avaliação não solicitada
Resposta da NU Car Rentals
Dear Bernard,
Thank you for taking the time to share your feedback regarding your rental experience.
We are delighted to hear that you found the vehicle to be in excellent condition and that it met your expectations. It is also wonderful to know that you were satisfied with the service provided, particularly the punctuality and flexibility with scheduling.
Positive feedback like yours is greatly appreciated and serves as encouragement to our team as we strive to deliver a seamless and enjoyable rental experience for every customer.
Thank you for choosing NU Car Rentals. We truly appreciate your business and look forward to serving you again in the future.
Kind regards,
Haidee
Terribly overpriced with hidden fees!!
Terribly overpriced with hidden fees!!! We will never be renting from this car rental again. When we asked more questions and pushed back a little on what the staff was saying (shouldn't this be our right as customers!!) we were then told that they will not rent a vehicle to us. Another person in our party had to do a separate rental because our party of 8 was now stranded!!!! In the end we paid 3x what we should have!!!! NEVER RENT FROM NU CAR RENTALS!!! HORRIBLE CUSTOMER SERVICE. HORRIBLE PRICES AND SOOOOOO MANY HIDDEN FEES!!!
17 de abril de 2026
Avaliação não solicitada
Resposta da NU Car Rentals
Here's a professional response to the customer:
Dear Jennifer,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and understand the frustration and inconvenience you described. We regret that the rental process left you feeling dissatisfied with both the pricing and the service you received.
We understand your concerns regarding the fees presented at the rental counter, as well as your perception that certain charges were not clearly disclosed prior to pickup. We also recognize how upsetting it must have been to feel that your questions and concerns were not adequately addressed, particularly when traveling with a larger group and relying on transportation arrangements for your trip.
Additionally, we regret to hear that the situation resulted in your party needing to secure separate rental arrangements. We understand how stressful and disruptive this can be, especially when traveling with multiple passengers.
Please know that we take customer feedback regarding pricing transparency, rental qualifications, and customer service interactions very seriously. Your comments will be shared with the appropriate management team for review.
To allow us to investigate this matter further, please provide the following information:
1. Confirmation # ending in NU or Rental Agreement #
2. Pickup location and rental dates
3. Primary driver's name
Once we receive these details, we will review your concerns with the location involved.
Thank you for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to review your concerns.
Kind regards,
Haidee
J'ai effectué un voyage à Marrakech au…
J'ai effectué un voyage à Marrakech au mois de février 2026 c'était superbe, j'ai loué une voiture boîte automatique chez NU CAR RENTALS, rien à dire.
Mr Abdessamad était très professionnel, la voiture nickel, très bon accueil. Tt est👌
Je recommande vivement et je vous dis à très bientôt avec NU CAR😉
5 de fevereiro de 2026
Avaliação não solicitada
Resposta da NU Car Rentals
Chère Ibtissam,
Nous vous remercions d’avoir pris le temps de partager vos merveilleux commentaires concernant votre récente expérience de location avec NU Car Rentals à Marrakech.
Nous sommes ravis d’apprendre que votre voyage s’est parfaitement déroulé et que vous avez été entièrement satisfaite tant du véhicule que du service fourni. Il est particulièrement gratifiant de savoir que le professionnalisme de M. Abdessamad, ainsi que la propreté du véhicule et la qualité globale du service, ont contribué à rendre votre expérience aussi positive.
Vos aimables paroles et votre recommandation nous touchent énormément. Nous ne manquerons pas de transmettre vos commentaires à M. Abdessamad ainsi qu’à l’équipe de Marrakech en reconnaissance de leur excellent travail et de leur engagement envers la satisfaction de nos clients.
Merci encore d’avoir choisi NU Car Rentals. Nous serons ravis de vous accueillir à nouveau lors de votre prochaine visite à Marrakech.
Cordialement,
Haidee
Just where are the shuttle buses
There was construction out at the airport and it was not very clear where shuttle pick-up was. I was concerned that I would be late for my car reservation and was not sure I was in the right area. I called NU and got Adeel. He assured me that my reservation would be good and confirmed the location of the shuttle bus. He even followed up with me to make sure I was on the bus and enroute. He was kind courteous and proactive to my situation. My vehicle was also upgraded to my surprise!
His professionalism is greatly appreciated!
21 de abril de 2026
Avaliação não solicitada
Resposta da NU Car Rentals
Dear Valued Customer,
Thank you for taking the time to share your recent experience with NU Car Rentals.
We are delighted to hear that Adeel was able to assist you during the airport construction and shuttle pickup process. We understand how stressful and confusing airport transportation changes can be, and we truly appreciate your recognition of his professionalism, courtesy, and proactive follow-up to ensure you reached the shuttle successfully.
We are also pleased to know that you enjoyed the vehicle upgrade and that your overall rental experience turned into a positive one.
Your kind words will certainly be shared with Adeel and the Denver management team, as feedback like yours helps recognize team members who go above and beyond for our customers.
Thank you again for choosing NU Car Rentals. We look forward to serving you again in the future.
Kind regards,
Haidee
Not great. Not cheaper.
Well, booked in Expedia. It looked significantly lower than the other rental companies. There are additional steps to take to get to the car rental place, including a shuttle. Annoying. Ok if it's $200 cheaper than the others... great. guess what? It's not cheaper. The ending invoice I thought and was told I'd get my deposit back on, I'm not getting. It is literally the same price as the others and the others do not have all the annoying hoops to jump through. Book at the places at the car rental place, not this place.
4 de abril de 2026
Avaliação não solicitada
Resposta da NU Car Rentals
Dear Courtney,
Thank you for taking the time to share your feedback regarding your recent rental experience.
We sincerely apologize for the frustration and disappointment you encountered. We understand your concerns regarding the offsite rental process, including the additional shuttle transportation and the inconvenience compared to onsite airport rental providers.
We also regret to hear that the final cost of your rental did not meet your expectations and that you were under the impression your deposit would be refunded differently. We understand how frustrating it can be when the overall rental experience and final charges do not align with what was anticipated at the time of booking.
Please know that transparency regarding pricing, deposits, fees, and rental policies is extremely important to us, and your feedback will be shared with the appropriate team for review.
To assist us in reviewing your concerns further, kindly provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Pickup location and rental dates
3. Primary driver’s name
Once received, we will investigate your concerns with the location involved.
Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
Bon expérience avec location voiture nü…
Bon expérience avec location voiture nü car Marrakech
22 de abril de 2026
Avaliação não solicitada
Resposta da NU Car Rentals
Cher Client,
Merci d’avoir pris le temps de partager vos commentaires concernant votre expérience avec NU Car Rental à Marrakech.
Nous sommes ravis d’apprendre que vous avez eu une bonne expérience avec votre location. Les commentaires positifs comme les vôtres sont grandement appréciés et seront transmis à l’équipe de Marrakech.
Nous apprécions sincèrement votre confiance et espérons avoir le plaisir de vous servir de nouveau lors de vos prochains voyages.
Cordialement,
Haidee
I wish there was a zero rating
I wish there was a zero rating, this is the worst company you could ever do business with
30 de março de 2026
Avaliação não solicitada
Resposta da NU Car Rentals
Dear Ronald,
Thank you for taking the time to share your feedback.
We are very sorry to hear that your experience left you feeling so disappointed. We understand how frustrating it can be when service and overall expectations are not met during a rental experience.
Please know that customer satisfaction is extremely important to us, and we regret that we were unable to provide the level of service you expected. Feedback such as yours is taken seriously and helps us identify areas where improvements may be needed.
We would appreciate the opportunity to better understand the circumstances surrounding your experience and review your concerns further. Kindly provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Rental dates/time
3. Primary driver’s name
Once we receive this information, we will escalate your concerns to the appropriate team for review.
Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
My car needed servicingNu car rental so…
My car needed servicing, so I booked with Nu car rental online, only because the price was right. I paid in advanced. However when I arrived tp pick up the vehicle, I could already tell the Latino man at the front desk was a racist, just by the way he greeted us. We rented a simple compact car with no bells or whistles. Just to get around until my car was repaired. The front service man told us we had to pay a 2 thousand security deposit before renting. Making it difficult for us. I told him I have rented in the past & never heard such requirements. If you do not want to be racially discriminated upon & unfairly treated. DO NOT rent any vehicles from this company!! Terrible buisness pratice. Depending on what you look like is how you are charged a security deposit!!
17 de abril de 2026
Avaliação não solicitada
Resposta da NU Car Rentals
Dear Tanisha,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and disappointment you experienced during your recent rental. We are especially concerned by your comments regarding the interaction you had at the rental counter and the way you felt treated during the process.
Please know that NU Car Rentals does not tolerate discrimination of any kind. We take allegations regarding unfair treatment and inappropriate customer interactions very seriously. Every customer should be treated with professionalism, respect, and fairness at all times.
We also understand your concerns regarding the security deposit requirement and the impact it had on your rental experience. Security deposit policies may vary depending on the rental location, vehicle type, payment method, insurance coverage, and other rental qualifications; however, these policies should always be communicated clearly and professionally.
Your feedback regarding:
* Customer service conduct
* Allegations of discriminatory treatment
* Communication of deposit requirements
* Overall rental experience
will be escalated to the Fort Lauderdale team for review.
We would appreciate the opportunity to investigate this matter further. Kindly provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Pickup date/time
3. Primary driver’s name
Once we receive this information, we will review your concerns thoroughly with the location involved.
Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
Awful
Awful. Slow and not very upfront with additional fees. Worse than buying a new car. And so far on the other side of town from the airport. Avoid at all costs.
20 de abril de 2026
Avaliação não solicitada
Resposta da NU Car Rentals
Dear Eric,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and disappointment you experienced during your recent rental. We understand your concerns regarding the wait times, the additional fees applied during the rental process, and the inconvenience caused by the location being farther from the airport than expected.
We regret that the pricing and fees were not communicated in a manner that felt clear and transparent. Customers should always feel fully informed about rental costs, optional products, and policies before completing their agreement.
We also understand how the location and transportation process may have negatively impacted your overall experience, and we apologize that the service did not meet your expectations.
Please know that your feedback regarding:
* Wait times and overall service experience
* Pricing transparency and additional fees
* Shuttle and location accessibility
will be shared with the appropriate management team for review.
We would appreciate the opportunity to review your rental further. Kindly provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Rental dates/time
3. Primary driver’s name
Once we receive this information, we will investigate your concerns with the location involved.
Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
Don’t rent from Nu
Oh my god I wish I had read these reviews before renting! This rental company closes at 7 pm, so if your flight is delayed, you’re out of luck. I ended paying twice as much with over costs, than I would have if I rented with a credible company. The old adage is true, If It looks to good to be true….
18 de abril de 2026
Avaliação não solicitada
Resposta da NU Car Rentals
Dear Samareh,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and inconvenience you experienced during your recent rental. We understand how stressful travel delays can be, and we regret that the location’s operating hours and the circumstances surrounding your pickup negatively impacted your experience.
We also understand your concerns regarding the overall rental cost and the additional charges you encountered. Customers should always feel fully informed about rental policies, operating hours, and any applicable fees before completing their reservation.
Please know that your feedback regarding:
* Location operating hours and communication
* Additional charges and overall pricing
* Customer expectations during delayed arrivals
will be shared with the appropriate team for review.
We would appreciate the opportunity to review your rental further. Kindly provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Pickup date/time
3. Primary driver’s name
Once we receive this information, we will investigate your concerns with the location involved.
Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
NU Car stole my money.
NU Car stole my money.
I had to rent another car at Avis.mx which works great.
13 de abril de 2026
Avaliação não solicitada
Resposta da NU Car Rentals
Dear Andrea,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and understand your frustration regarding the outcome of your rental situation. We regret that your experience led you to seek alternate transportation through another rental provider.
Please know that we take concerns regarding charges, refunds, and customer experience very seriously. We would appreciate the opportunity to review the circumstances surrounding your reservation and the concerns you have raised.
To assist us in investigating this matter further, kindly provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Rental location and pickup date/time
3. Primary driver’s name
Once we receive this information, we will coordinate with the appropriate team to review your case thoroughly.
We sincerely regret that your experience did not meet expectations and appreciate you bringing this matter to our attention.
Kind regards,
Haidee
Horrible company
Horrible company. They charge hidden fees for adding supplemental insurance and prepaid fuel. They don't tell you that you have to pay several additional taxes and fees that you already paid for the car rental. Also, customer service was not good. Avoid this company like the plague. To the one positive comment that said ignore the outdated negative comments lol, this issue happened on 4/19/2026!
19 de abril de 2026
Avaliação não solicitada
Resposta da NU Car Rentals
Dear Paul,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and disappointment you experienced during your recent rental on April 19, 2026. We understand your concerns regarding additional charges, including supplemental insurance, prepaid fuel, and other taxes and fees that you felt were not clearly disclosed during the rental process.
We regret that the pricing and optional products were not communicated in a manner that felt transparent and easy to understand. Customers should always feel fully informed of all charges and options before completing their rental agreement.
Additionally, we are sorry to hear that your experience with customer service did not meet expectations. Providing professional, respectful, and helpful assistance is extremely important to us, and we understand how disappointing this experience must have been.
Please rest assured that your feedback regarding:
* Pricing transparency and additional fees
* Communication of optional products and charges
* Customer service experience
will be escalated to our Salt Lake City Affiliate under Ticket #381706 for review.
Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
New car rentals has misleading prices…
New car rentals has misleading prices pushed insurance sales pushed toll sales they quoted me 2299 for an extension and as I went to pay it didn't let me get in one of the managers said that that price was incorrect it was $44.99 in which I explained to him that I was going to give him an evaluation on this matter business he acted if though he didn't care when I finished talking to him he said $44.99 and if I didn't want to pay that for me to bring the car back and forget about it and without that was very unprofessional of the stipulations where you can't drive the car out of state and you are the only one that can drive the vehicle being told this after rental I thought was insane their prices are very misleading if you are thinking about renting from new car rental think twice if I had the option again new car rental would not be my choice.
12 de abril de 2026
Avaliação não solicitada
Resposta da NU Car Rentals
Dear James,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and disappointment you experienced during your recent rental. We understand your concerns regarding pricing transparency, optional products, and the communication you received related to your rental extension.
We regret that you felt pressured regarding insurance and toll program options, and that the pricing for your extension appeared inconsistent. We also understand your dissatisfaction with the interaction you described with management and apologize if the response you received came across as dismissive or unprofessional.
Additionally, we understand your concerns regarding rental restrictions, including out-of-state travel limitations and authorized driver policies. These terms should always be communicated clearly during the rental process so customers fully understand the agreement before completing their rental.
Please rest assured that your feedback regarding:
* Pricing transparency and extension quotes
* Communication of optional products and fees
* Customer service and professionalism
* Explanation of rental restrictions and policies
will be escalated to the appropriate management team for review.
We would appreciate the opportunity to investigate your rental further. Kindly provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Rental dates/time
3. Primary driver’s name
Once we receive this information, we will review your concerns with the location involved and determine the appropriate next steps.
Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
SCAM ALERT!
SCAM ALERT!! STAY AWAY!! NU Car Rentals has many surprise fees. Expedia told us the rental would cost $574 - it was roughly $1000! Expect hidden fees, and don't expect to understand them.
14 de abril de 2026
Avaliação não solicitada
Resposta da NU Car Rentals
Dear Matt,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and disappointment you experienced regarding the final cost of your rental. We understand how upsetting it must have been for the charges to significantly exceed the amount initially expected through your booking.
We regret that the fees and additional charges applied during the rental process were not communicated in a way that felt clear and transparent. Customers should always feel fully informed about rental costs, optional products, taxes, and policies before completing their agreement.
Please know that your concerns regarding pricing transparency and unexpected charges are being taken seriously and will be shared with the appropriate team for review. We understand how experiences like this can negatively impact trust and overall satisfaction.
We would appreciate the opportunity to review your rental further. Kindly provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Pickup dates/time
3. Primary driver’s name
Once we receive this information, we will investigate your concerns and determine the appropriate next steps.
Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
Do NOT use this car rental company
Do not use this car rental company. There is absolutely no refund on any cancelation. You can accidentally make a reservation for the wrong day or time, two months in advance, and yoy will not be refunded your money. If you carefully read their policy, all reservations are non-refundable, no matter what the issue. They would not even let me use the funds to reserve another car two weeks later. I canceled months before my original reservation date. They should be reported to the BBB and Expedia should no longer offer their cars.
18 de abril de 2026
Avaliação não solicitada
Resposta da NU Car Rentals
Dear Deborah,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and disappointment you experienced regarding your reservation cancellation. We understand how upsetting it must have been to realize that your reservation was non-refundable, particularly when the cancellation was made well in advance of the pickup date.
We recognize your concern that greater flexibility or the ability to apply the funds toward a future reservation would have been appreciated. While cancellation policies and prepaid reservation terms are outlined at the time of booking, we understand that this situation has left you feeling dissatisfied and unsupported.
Please know that your feedback regarding refund policies and customer flexibility is important to us and will be shared with the appropriate team for review. We also regret the negative impression this experience has left regarding our services and booking partners.
If you would like us to review your reservation further, kindly provide the following details:
1. Confirmation # ending in NU or booking reference
2. Original pickup date/time
3. Primary driver’s name
Once we receive this information, we will review your case and determine whether any additional options may be available.
Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
Buyer Beware - Illegal Practices Going On at NU CAR
I prepaid for a 3 day rental through Hotwire. But when I picked up the car, the rental agent did not provide a written agreement at time of pickup and signed me up for additional options I did not want, with no explanation of costs (other than pre-pay gas). He superimposed my initials onto a “contract” which I received by email AFTER I returned the car. They also said I returned it late, at 10:47am, even though the agent told me that I had till 11am. In fact, there was no discussion of pricing except for the pre-pay gas option. Nothing was provided in writing at time of pickup (which is against Arizona law). They said they have video footage but refused to let me see it, or even a transcript of what was said. The entire process was deceptive and not transparent at all. After I explained all this to their customer service, going back and forth, they still refused to budge. So I filed a complaint with both the Arizona Dept of Insurance and the FTC.
15 de abril de 2026
Avaliação não solicitada
Resposta da NU Car Rentals
Dear Jim,
Thank you for taking the time to share your concerns regarding your recent rental experience.
We sincerely apologize for the frustration and disappointment you experienced. We understand how concerning it must have been to discover additional charges and optional products that you believe were not properly explained or authorized at the time of pickup.
We are particularly concerned by your comments regarding the rental agreement process, including your statement that documentation was not provided at the counter and that you only received the contract electronically after the rental was completed. Transparency and proper disclosure are essential parts of the rental process, and we take allegations regarding unauthorized add-ons and documentation handling very seriously.
We also understand your concerns regarding the return time charge and the discrepancy between the verbal information provided and the charges ultimately applied. Additionally, we regret that you felt your concerns were not adequately addressed during your communication with customer service.
Please rest assured that your feedback, including your concerns regarding:
* Optional products and authorization
* Rental agreement disclosure procedures
* Return time charges
* Customer service handling and transparency
will be escalated to the appropriate management team for further review.
We would appreciate the opportunity to investigate this matter thoroughly. Kindly provide the following details if not already submitted:
1. **Confirmation # ending in NU or Rental Agreement #**
2. **Pickup and return dates**
3. **Primary driver’s name**
Once received, we will coordinate with the location to review the rental documentation, account notes, and related records associated with your case.
Thank you again for bringing this to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
A Experiência Trustpilot
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