O2 Stratford Westfield store It seems that there is only one IT specialist in this office who is capable of solving complex problems – the rest simply throw up their hands and prefer to steer clear... Ver mais
Localização
Trocar localizaçãoUnit SU025, Westfield Shopping Centre, E20 1EH London, England, GB
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Veja o que dizem as avaliações
This is the worst company ever. I had my phone stolen and they haven’t been nothing but rude and unhelpful to me. I’ve been on the phone multiple times to get my new SIM activated. It hasn’t worked. N... Ver mais
A empresa respondeu
Pablo, service specialist at O2...was professional and friendly all the way...managed to fix my issue..however a funny situation..i thought my 2nd screen of the mobile was not working..Pablo was doing... Ver mais
A empresa respondeu
Amins Superstar helped this old dinosaur to set up new phone, she had so much patience, excellent service x
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Informações de contato
Unit SU025, Westfield Shopping Centre, E20 1EH, London, England, Reino Unido
- 020 8519 9992
4,8
Excelente
222 avaliações
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What an absolute fantastic member of…
What an absolute fantastic member of staff.. 5 starts is definitely not enough, Ian truly amazed that Maria took time out to set my phone up, absolute 1st class person.
1 de julho de 2026
Avaliação não solicitada
Resposta da O2 - London Westfield Stratford
Thanks for your review! It is great to hear about the level of service you have received from Ian and Maria
AbdulKarim was exceptional in his…
AbdulKarim was exceptional in his customer service. He was very pleasant, highly knowledgeable and determined to resolve the fault with my phone.
I feel even more inspired to remain a loyal customer to O2 due to the level of care and attention I was afforded by AbdulKarim today. He also paid attention to the other customers coming into the store, ensuring they received the attention and service they needed promptly. Other staff members were also very positively engaged with other customers. It was lovely to experience positive teamwork.
AbdulKarim is clearly an asset to 02.
Both AbdulKarim and his assistant manager brightened my day with their great sense of humour
30 de junho de 2026
Avaliação não solicitada
Resposta da O2 - London Westfield Stratford
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4p0OVPd
Facebook: https://bit.ly/4wshNmh
Abdul gave great customer services and…
Abdul gave great customer services and made it a pleasure while setting up my new phone. He was pleasant and understanding my own difficulties with phone use
30 de junho de 2026
Avaliação não solicitada
Resposta da O2 - London Westfield Stratford
Thank you for your feedback Abdul and pleased to hear that Abdul provided such great customer service and made setting up your new phone an enjoyable experience. We'll be sure to pass on your kind words to Abdul. Thank you for choosing O2.
Maria was excellent at what she was…
Maria was excellent at what she was doing, she helped me set up my few device I bought today and even explained the new technology on my new phone. Great patient lady.
30 de junho de 2026
Avaliação não solicitada
Resposta da O2 - London Westfield Stratford
Hi Toby, thank you for your review. We're delighted to hear that Maria provided excellent service and helped you get set up with your new device and ensuring you was comfortable with it. Thank you for choosing O2, and we hope you enjoy your new phone!
I had fantastic service from Abdulkarim…
I had fantastic service from Abdulkarim and Itmamut. I definitely recommend them if you need support or help with your phone.
29 de junho de 2026
Avaliação não solicitada
Resposta da O2 - London Westfield Stratford
Hi Marie, thanks for taking the time to leave a review.
We're really glad to hear that Abdulkarim and Itmamut provided fantastic service and were able to support you with your phone. We'll be sure to pass on your kind words to them both.
If you do need anything further, please get in contact using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4fdzVKU
Facebook: https://bit.ly/4fjSQ5q
Thanks Abdul for your help
Thanks Abdul for your help. Much appreciated for dedicated service.
29 de junho de 2026
Avaliação não solicitada
Resposta da O2 - London Westfield Stratford
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4whx7Sl
Facebook: https://bit.ly/4vKz36c
Maria was excellent
Maria was excellent, lovely young lady very helpful
29 de junho de 2026
Avaliação não solicitada
Resposta da O2 - London Westfield Stratford
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4eVEc42
Facebook: https://bit.ly/4vKEl1z
I was very happy with Wasima's service…
I was very happy with Wasima's service @ Westfield O2 as she was very helpful and determined with my case and solved it very fast. Big Thank you to Wasima for making this a good experience
28 de junho de 2026
Avaliação não solicitada
Resposta da O2 - London Westfield Stratford
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4ePF8qH
Facebook: https://bit.ly/441Shbm
Thanks so much for your very helpful…
Thanks so much for your very helpful and Wasima and Itmamul it’s very nice and very helpful
28 de junho de 2026
Avaliação não solicitada
Resposta da O2 - London Westfield Stratford
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vKxm8Q
Facebook: https://bit.ly/4ayxW0Z
Wasima and Itmamul are amazing
Wasima and Itmamul are amazing! So kind and helpful, always go above and beyond. 10/10 recommend. Great asset to o2.
27 de junho de 2026
Avaliação não solicitada
Resposta da O2 - London Westfield Stratford
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vB5S5f
Facebook: https://bit.ly/4oX22Bh
Been a long term O2 customer
Been a long term O2 customer, the service at Westfield Stratford City has been exceptional, special shout out to Wasima and Itmamul
27 de junho de 2026
Avaliação não solicitada
Resposta da O2 - London Westfield Stratford
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vbpEn7
Facebook: https://bit.ly/4xRGVnM
I am very grateful for Wasima and her…
I am very grateful for Wasima and her support with replacing my SIM card. I was out of service for a really long time and she helped me and I was able to receive calls again. Very thankful for her service I’m glad thank you
27 de junho de 2026
Avaliação não solicitada
Resposta da O2 - London Westfield Stratford
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/44GOdNP
Facebook: https://bit.ly/4bkfVna
Wasima
Wasima
Amazing customer service and really helpful!
27 de junho de 2026
Avaliação não solicitada
Resposta da O2 - London Westfield Stratford
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/444pfrx
Facebook: https://bit.ly/4v4hcWB
I was very happy with Wasima's service
I was very happy with Wasima's service, she helped me clear an overdue allowance on my account instantly. Very grateful for her service, thank you.
27 de junho de 2026
Avaliação não solicitada
Resposta da O2 - London Westfield Stratford
Hi,
Thank you for taking the time to leave a review.
We're delighted to hear that Wasima was able to help you clear the overdue allowance on your account quickly and efficiently. We understand how important it is to have issues resolved without delay, so it's wonderful to know that she was able to provide the support you needed and leave such a positive impression.
We'll make sure your kind words are passed on to Wasima, who will be pleased to hear how much you appreciated her assistance.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4yL0XRw
📘 Facebook: https://bit.ly/3Rmn9Aw
They resolved my problem with my number…
They resolved my problem with my number port quickly. Abdulkarim helped me out and was very professional.
26 de junho de 2026
Avaliação não solicitada
Resposta da O2 - London Westfield Stratford
Thanks for the review David! It is great to hear about the service and experience you have had!
Abdulkarim was very good with his…
Abdulkarim was very good with his custom service! I will use this service again.
26 de junho de 2026
Avaliação não solicitada
Resposta da O2 - London Westfield Stratford
Copilot said:
Hi Kirsten,
Thank you for taking the time to leave a review.
We're delighted to hear that Abdulkarim provided you with such great customer service. Delivering helpful, professional support is what we strive for, so it's wonderful to know that your experience was a positive one.
We'll be sure to pass your kind feedback on to Abdulkarim, who will be pleased to hear that his efforts made such a positive impression and that you would be happy to use our service again.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4bS4u6t
📘 Facebook: https://bit.ly/4ftsu0Y
Resposta da O2 - London Westfield Stratford
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4xRwUXK
Facebook: https://bit.ly/4v3Jdxs
Amina and others were super helpful and…
Amina and others were super helpful and considerate our situation. 10/10 for the whole team in store. Bereavement team on the other hand, poor experience, need to improve their customer service approach and especially in such sensitive circumstances.
25 de junho de 2026
Avaliação não solicitada
Resposta da O2 - London Westfield Stratford
Hi and thank you for your review. We're pleased to hear that Amina and the team were helpful and considerate during a difficult time but we're disappointed to hear that your experience with our Bereavement Team did not meet your expectations. We hope we managed to sort it out for you but if not, please let us know by contacting us using one of the methods below:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4wIIR0w
Facebook: https://bit.ly/3TFX7J3
Amina K was brilliant in sorting out my…
Amina K was brilliant in sorting out my problems after days of extremely frustrating experiences with the 202 team.
Thank you Amina. I am very grateful.
25 de junho de 2026
Avaliação não solicitada
Resposta da O2 - London Westfield Stratford
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4be8iyA
Facebook: https://bit.ly/4gcgP8S
Servea by amina K she did e-mail code…
Servea by amina K she did e-mail code for me very nice very helpful.
25 de junho de 2026
Avaliação não solicitada
Resposta da O2 - London Westfield Stratford
Thank you for your review Ciurca and pleased to hear that Amina was able to help you with your email code. We'll be sure to pass on your kind feedback to Amina. Thank you for choosing O2.
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