O2 Stratford Westfield store It seems that there is only one IT specialist in this office who is capable of solving complex problems – the rest simply throw up their hands and prefer to steer clear... Ver mais
Localização
Trocar localizaçãoUnit SU025, Westfield Shopping Centre, E20 1EH London, England, GB
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Veja o que dizem as avaliações
This is the worst company ever. I had my phone stolen and they haven’t been nothing but rude and unhelpful to me. I’ve been on the phone multiple times to get my new SIM activated. It hasn’t worked. N... Ver mais
A empresa respondeu
Pablo, service specialist at O2...was professional and friendly all the way...managed to fix my issue..however a funny situation..i thought my 2nd screen of the mobile was not working..Pablo was doing... Ver mais
A empresa respondeu
Amins Superstar helped this old dinosaur to set up new phone, she had so much patience, excellent service x
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Informações de contato
Unit SU025, Westfield Shopping Centre, E20 1EH, London, England, Reino Unido
- 020 8519 9992
4,8
Excelente
222 avaliações
Pede aos clientes que avaliem
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Thanks Amina K
A huge thank you to Amina K for the amazing service! I needed a SIM replacement and had already visited the store a few days earlier, but unfortunately her colleagues weren’t able to resolve the issue.
When I came back, Amina took the time to understand the problem and was able to sort everything out quickly and professionally. She was friendly, patient, and clearly knew what she was doing. Her excellent customer service turned what had been a frustrating experience into a really positive one.
Thanks again, Amina – you’re a real credit to the O2 team!
10 de julho de 2026
Avaliação não solicitada
Resposta da O2 - London Westfield Stratford
Hi Kevin - thanks so much for your review.
We're delighted to hear that Amina was able to resolve your SIM replacement issue and turn your experience around. We understand how frustrating it can be when a problem isn't resolved straight away, so it's wonderful to know that Amina took the time to listen, understand the situation, and provide a quick and professional solution
Your kind words about her friendliness, patience, and expertise will mean a lot to her. We’re incredibly proud to have team members like Amina who are dedicated to delivering great customer service and going the extra mile for our customers.
Thank you again for taking the time to share your experience. We'll be sure to pass your feedback on to Amina and the store team 💙
Amina K in the Stratford store has been…
Amina K in the Stratford store has been extremely helpful !
10 de julho de 2026
Avaliação não solicitada
Resposta da O2 - London Westfield Stratford
Hi Carlo,
Thank you for taking the time to leave a review!
We're delighted to hear that Amina K at our Stratford store was able to provide such helpful service. It's always great to receive positive feedback about our team members, and we're sure Amina will be pleased to know that her support made a difference to your experience.
We'll make sure your kind words are passed on to Amina and the Stratford store team. Thanks again for choosing O2 and for sharing your feedback.
After a long wait this very helpful…
After a long wait this very helpful person Wasima sorted out the new phone and soent time with me explaining how the new phone works .
Thank you
8 de julho de 2026
Avaliação não solicitada
Resposta da O2 - London Westfield Stratford
Hiya Jude,
Thanks for leaving us a review – you've made our day! 😄 We're thrilled to hear that everything is going great and that you're enjoying being part of O2.
If you need anything at all, we're here for you:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4w14cSY
📘 Facebook: https://bit.ly/4paCiRI
Abdulkarim
Abdulkarim, Fantastic advisor, Had a wonderful chat with him whilst he helped me set up my new iphone, appreciate his time and great service!
8 de julho de 2026
Avaliação não solicitada
Resposta da O2 - London Westfield Stratford
Hi June,
Thanks for leaving us a review – you've made our day! 😄 We're thrilled to hear that everything is going great and that you're enjoying being part of O2.
If you need anything at all, we're here for you:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4frZeZr
📘 Facebook: https://bit.ly/3SPiNSU
Abdulkarim was exceptionally helpful
Abdulkarim was exceptionally helpful. The service was excellent and problem resolved effectively.
7 de julho de 2026
Avaliação não solicitada
Resposta da O2 - London Westfield Stratford
Hi Angela,
Thanks for leaving us a review – you've made our day! 😄 We're thrilled to hear that everything is going great and that you're enjoying being part of O2.
If you need anything at all, we're here for you:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4pcTu9j
📘 Facebook: https://bit.ly/4gx5395
Resposta da O2 - London Westfield Stratford
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4yalL4j
Facebook: https://bit.ly/4wqs5Dc
Abdulkarim was very helpful and…
Abdulkarim was very helpful and patient, was having issues with my E sims when i got back from holiday and after many network resets and sim replacements we find out it was a hardware issue so advised me to have the phone checked out with apple, appreciate his efforts
7 de julho de 2026
Avaliação não solicitada
Resposta da O2 - London Westfield Stratford
Hi Abdul,
What an awesome review—thank you! 🌟 We're so happy to hear that things are going great and that you're loving what O2 has to offer.
Remember, if there's anything we can help with, we're always here:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/44WHaAG
📘 Facebook: https://bit.ly/4vYgfR2
I was with a big problem that I was…
I was with a big problem that I was trying to solve since a long time ago and when I arrived in the store Pablo was really helpful and solve everything.
7 de julho de 2026
Avaliação não solicitada
Resposta da O2 - London Westfield Stratford
Hi Denise,
Thanks for the brilliant review! ⭐ We're really pleased to hear that everything is going smoothly and that you're getting great value from what we offer.
Got a question or need some support? We'd love to hear from you:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4frQfYe
📘 Facebook: https://bit.ly/4frZZSh
Abdulkarim helped me pay a bill
Abdulkarim helped me pay a bill, great service
6 de julho de 2026
Avaliação não solicitada
Resposta da O2 - London Westfield Stratford
Hi Victor,
Thanks for leaving us a review – you've made our day! 😄 We're thrilled to hear that everything is going great and that you're enjoying being part of O2.
If you need anything at all, we're here for you:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4vYkzjh
📘 Facebook: https://bit.ly/3QPZOHf
Abdulkarim was very friendly and…
Abdulkarim was very friendly and helpful - great service!
6 de julho de 2026
Avaliação não solicitada
Resposta da O2 - London Westfield Stratford
Hi Margarida,
Thanks a million for taking the time to leave us a review! 😊 We're delighted to hear that everything is going well and that you're enjoying your experience with us.
If there's ever anything you need, we're always happy to help:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/44o7zHp
📘 Facebook: https://bit.ly/4vVKRT4
Resposta da O2 - London Westfield Stratford
Hi Joseph,
A huge thank you for your review! 🎉 It's brilliant to hear that you're having such a great experience and enjoying everything we have to offer.
Should you ever need a helping hand, just reach out:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4pnKbU7
📘 Facebook: https://bit.ly/4vnsFki
Abdulkarim was very helpful
Abdulkarim was very helpful, had issues with making payments and setting up direct debit and he was very patient and friendly
5 de julho de 2026
Avaliação não solicitada
Resposta da O2 - London Westfield Stratford
Hi Frederica,
What an awesome review—thank you! 🌟 We're so happy to hear that things are going great and that you're loving what O2 has to offer.
Remember, if there's anything we can help with, we're always here:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/44lSbeI
📘 Facebook: https://bit.ly/4eThued
Resposta da O2 - London Westfield Stratford
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4f8dFkl
Facebook: https://bit.ly/4btlLme
Very happy with wasima's service as she…
Very happy with wasima's service as she helped me with replacing my sim as I lost my phone and also showed me the latest virgin media deals as I was paying very high for my broadband and she has provided me a cheaper and better offer than what I currently have.
4 de julho de 2026
Avaliação não solicitada
Resposta da O2 - London Westfield Stratford
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vStX7Z
Facebook: https://bit.ly/4vidx7A
Wasima was really helpfull thnk you…
Wasima was really helpfull thnk you wasima
4 de julho de 2026
Avaliação não solicitada
Resposta da O2 - London Westfield Stratford
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/44QL2mI
Facebook: https://bit.ly/44glE9W
Maria gave excellent customer service
Maria gave excellent customer service. figured out and resolved all of the issues i have been experiencing. Highly recommend.
4 de julho de 2026
Avaliação não solicitada
Resposta da O2 - London Westfield Stratford
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/44Oe5av
Facebook: https://bit.ly/4vd1oRp
Wasima was extremely…
Wasima was extremely helpful,knowledgeable and best of all very pleasant
4 de julho de 2026
Avaliação não solicitada
Resposta da O2 - London Westfield Stratford
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4gopAwu
Facebook: https://bit.ly/44Mfmil
Pablo at Stratford was great
Pablo at westfirlds stratford was great. He helped me out with problem with my internet. He was fast and very proactive
2 de julho de 2026
Avaliação não solicitada
Resposta da O2 - London Westfield Stratford
Thanks for your review! It is great to hear about the level of service you have received.
I was seen very quickly
I was seen very quickly; my issue was self inflicted but Pablo was super helpful walking me through how not to be a tech dimwit (my word). Will come back for upgrade for sure
2 de julho de 2026
Avaliação não solicitada
Resposta da O2 - London Westfield Stratford
Thanks for your review! It is great to hear about the level of service you have received.
Reqko and Abdulkarim
Reqko and Abdulkarim were absolutely amazing, they helped me transfer my number from my mother‘s account. They were very polite and easy to talk to and informative. They were approachable at the beginning and maintain professionalism throughout the hour
1 de julho de 2026
Avaliação não solicitada
Resposta da O2 - London Westfield Stratford
Thanks for your review! It is great to hear about the level of service you have received.
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