Purchased Doro Mobile March 2025 from 02. May 2026 called at Nottingham shop as old text messages would not clear, staff could not clear them either .They sent off to 02 for repair. Yesterday 2nd J... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoUnits 55-56, Victoria Centre, NG1 3QG Nottingham, England, GB
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Veja o que dizem as avaliações
every time I log into my O2 account to look at my balance, all I get is this information “Current Balance - This information is not available at the moment. Please try again later” it is absolutel... Ver mais
A empresa respondeu
Let me clarify, Serena's help was highly appreciated - the only one that actually resolved my issue. That being said - my overall experience with the O2 company has turned towards the... Ver mais
A empresa respondeu
Serena was helpful and sorted my problem swiftly
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Informações de contato
Units 55-56, Victoria Centre, NG1 3QG, Nottingham, England, Reino Unido
- 0115 822 7942
4,8
Excelente
98 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
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Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Vaish went above and beyond to help me…
Vaish went above and beyond to help me with a technical issue that I was pulling my hair out with. Customer services on the phone instructed me to go into store as they could fix the issue. Despite this information being incorrect, Vaish didn’t fob me off or direct me elsewhere. She took control of the issue and was determined to help me. I can’t thank her enough!
28 de junho de 2026
Avaliação não solicitada
Resposta da O2 - Nottingham
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4oRy15E
Facebook: https://bit.ly/4uZ8U2p
Resposta da O2 - Nottingham
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3SV9alu
Facebook: https://bit.ly/4vH25n0
Great service explained everything very…
Great service explained everything very well.
27 de junho de 2026
Avaliação não solicitada
Resposta da O2 - Nottingham
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4gilZQK
Facebook: https://bit.ly/4p5Poju
Dhruvi was excellent
Dhruvi was excellent, we had to change all 5 mobiles and the process of switching every phone was fast and easy. Super service and quick!
27 de junho de 2026
Avaliação não solicitada
Resposta da O2 - Nottingham
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4wdZ79q
Facebook: https://bit.ly/4ws827D
Excellent experience with O2 , thanks to Dhruvi
I had an excellent experience at O2 thanks to Dhruvi. She was incredibly helpful and took the time to explain all the available offers in a very simple and easy-to-understand way. She found me an amazing bundle with the newest Samsung phone, including some fantastic extras, and my monthly payments are actually lower than what I was paying for my old phone!
Dhruvi was so friendly, patient, and pleasant throughout the whole process that I recommended her to my husband. A week later, he also upgraded his phone with her, and he is just as happy with the great deal he received.
Thank you, Dhruvi, for making the whole experience so easy and enjoyable. I highly recommend asking for her if you're visiting O2!
21 de junho de 2026
Avaliação não solicitada
Resposta da O2 - Nottingham
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4gRLQz0
Facebook: https://bit.ly/4eInkyU
Serena and Melisa was great!
Serena and Melisa was great!
27 de junho de 2026
Avaliação não solicitada
Resposta da O2 - Nottingham
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4ffhtBh
Facebook: https://bit.ly/4feXQJF
Resposta da O2 - Nottingham
Thanks for the review Will - it's great to hear!
Plenty of staff available to help…
Plenty of staff available to help customers. Assistant (Serena) was very efficient and helpful and dealt with my query quickly
19 de junho de 2026
Avaliação não solicitada
Resposta da O2 - Nottingham
Thanks for the review Anita, it's great to hear about the experience you have had
Great service by Vaish
Vaish was very helpful and patient.she was very quick and kind. Came in extremely stressed, life made easy in 10mins.
25 de junho de 2026
Avaliação não solicitada
Resposta da O2 - Nottingham
Thank you for taking the time to leave us a review, Marilyn. We're so glad to hear that you had a great experience with one of our advisors. If you require any assistance in the future, please don't hesitate to reach out using one of the following contact methods:
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone.
X: Send us a private message or mention us at: https://bit.ly/4argATC
Facebook: Send us a private message or mention us at: https://bit.ly/4atbm9U
I like the service of Serena.
I like the service of Serena.
24 de junho de 2026
Avaliação não solicitada
Resposta da O2 - Nottingham
Thank you for taking the time to leave us a review, Vivian. We're so glad to hear you had a positive experience with one of our agents. If you require any further assistance, please use one of the following contact methods:
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone.
X: Send us a private message or mention us at: https://bit.ly/3R9abWz
Facebook: Send us a private message or mention us at: https://bit.ly/4uZlCOn
Vaish was really helpful
Vaish was really helpful. Helped with the network issues and gave an advice on a data usage
23 de junho de 2026
Avaliação não solicitada
Resposta da O2 - Nottingham
Hi,
Thank you for taking the time to leave a review.
We're delighted to hear that Vaish was able to help you with your network issues and provide useful advice about your data usage. We know how important it is to receive clear, knowledgeable support, so it's great to hear that Vaish was able to assist and make your experience a positive one.
We'll be sure to pass your kind feedback on to Vaish, who will be pleased to know that their help was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/3RklD1Q
📘 Facebook: https://bit.ly/44zLG8h
Vaish was extremely helpful and polite
Vaish was extremely helpful and polite. She smiled throughout the conversation and helped with my phone issues. The sales representative Natasha was extremely helpful and patient.
23 de junho de 2026
Avaliação não solicitada
Resposta da O2 - Nottingham
Hi,
Thank you for taking the time to leave a review.
We're delighted to hear that Vaish was extremely helpful and polite throughout your visit. It's wonderful to know that she was able to assist with your phone issues while maintaining such a friendly and positive approach.
We're also pleased to hear that Natasha provided helpful and patient support. Delivering excellent customer service is something we strive for, so it's fantastic to know that both Vaish and Natasha made such a positive impression on your experience.
We'll be sure to pass your kind feedback on to both colleagues, who will be delighted to hear that their efforts were appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4fO3dyP
📘 Facebook: https://bit.ly/3T9GGVm
Vaish was so helpful and sorted out our…
Vaish was so helpful and sorted out our problem very quickly, she is very pleasant and a pleasure to deal with.
23 de junho de 2026
Avaliação não solicitada
Resposta da O2 - Nottingham
Thank you for taking the time to leave us a review.
We're so glad to hear that we've helped put things right. If you need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4wbF1Nh
Facebook: https://bit.ly/4waftzU
Able to pay my bill and she set up my…
Able to pay my bill and she set up my standing order brilliant
Serena
22 de junho de 2026
Avaliação não solicitada
Resposta da O2 - Nottingham
Hi Barry,
Thank you for taking the time to leave a review.
We're delighted to hear that Serena was able to help you pay your bill and set up your standing order. It's great to know that she provided the support you needed and made the process straightforward for you.
We'll be sure to pass your kind feedback on to Serena, who will be pleased to hear that her assistance made such a positive difference to your experience.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4xcRBfR
📘 Facebook: https://bit.ly/4wQYEKI
Seen Serena and Saima both helped me in…
Seen Serena and Saima both helped me in the Nottingham store with multiple issues with my account. Would recommend seeing them
22 de junho de 2026
Avaliação não solicitada
Resposta da O2 - Nottingham
Thank you for taking the time to leave us a review.
It's great to hear about the service that you have received from Serena and Saima - we'll be sure to pass on your comments
If you do need anything in future then please reach out using one of the contact methods below:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3SwylL2
Facebook: https://bit.ly/4vvkl2V
Serena was helpful and sorted my…
Serena was helpful and sorted my problem swiftly
20 de junho de 2026
Avaliação não solicitada
Resposta da O2 - Nottingham
Hi Nicki,
Thank you for taking the time to leave a review.
We're delighted to hear that Serena was able to help and sort your problem swiftly. We know how important it is to have issues resolved quickly and efficiently, so it's wonderful to know that Serena provided the support you needed and made your experience a positive one.
We'll be sure to pass your kind feedback on to Serena, who will be pleased to hear that her assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/45c6qD7
📘 Facebook: https://bit.ly/4vABzet
Great team of people
Great team of people
. Serena fabulous!
20 de junho de 2026
Avaliação não solicitada
Resposta da O2 - Nottingham
Hi there Paul. Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services and level of service, especially from Serena. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4fV23Da
Facebook: https://bit.ly/4vY4GJ6
Vaish was very helpful
19 de junho de 2026
Avaliação não solicitada
Resposta da O2 - Nottingham
Hi Alan,
Thank you for taking the time to leave a review.
We're delighted to hear that Vaish was very helpful during your experience with O2. Providing friendly, knowledgeable, and effective support is what we strive for, so it's wonderful to know that Vaish was able to assist you.
We'll be sure to pass your kind feedback on to Vaish, who will be pleased to hear that her help was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4gNWQO4
📘 Facebook: https://bit.ly/3T0diAZ
Serena was amazing
Serena was amazing. Changed my sim card and transferred new number to my old one.
19 de junho de 2026
Avaliação não solicitada
Resposta da O2 - Nottingham
Hi there Jannet. Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services and level of service, especially from Serena. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4xJmBF9
Facebook: https://bit.ly/4w7bYKM
Fantastic help from Vaish
Fantastic help from Vaish, lovely and well mannered. Treasure to o2!
18 de junho de 2026
Avaliação não solicitada
Resposta da O2 - Nottingham
Hello Cornell,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4uPMqAJ
Facebook: https://bit.ly/3Q7id1W
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