Olivastu Avaliações 

367
O TrustScore é 4 de um total de 5

3,9

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Never shipped my order After finally getting their site to accept my card, they never shipped out my order and I now receive an email asking em to comment about my experience? TERRIBLE! No sign of... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Impressive range of products super cool merchandise to, I was looking for a smell proof bag/rucksack having previously used firedog which are OK not fully smell proof though but you get what you pay f... Ver mais

Avaliado com 5 de um total de 5 estrelas

I'll put it simply.... IF YOU ARE CONSIDERING BUYING YOUR SUPPLIES ONLINE THEN BUT FROM OLIVASTU.... they are the BEST online head shop, amazing choice and even better customer service from Prites... Ver mais

Avaliado com 3 de um total de 5 estrelas

Placed 1st order with Olivastu on Thursday for a glass Chongz bong. Paid £55. Received Chongz acrylic bong on Saturday worth about £20 max. It was difficult to contact the company and the only way I... Ver mais

Detalhes da empresa

  1. Loja de Maconha
  2. Loja de vaporizadores

Escrito pela empresa

Olivastu is the most reliable online head shop in the UK, positioned to serve all potheads and 420 enthusiasts. We provide some of the best bongs on the market, bringing the largest collection of smoking paraphernalia to personalise and optimise your smoking experience. We take pride in bringing our customers a quick, discreet, simple, and pleasant shopping experience. Our in-house team provides a 24X7 support to help with any difficulty or doubts. Our wide collection of smoking accessories, vaporizers, e-liquids, and a robust catalogue of products covers all your smoking needs. We deal with a wide variety of rolling papers, dab rigs, bubblers, chillums, glass bongs, and smoking pipes that match your quirky, unique, and millenial smoking style.


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

367 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 75% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,9

Todas as avaliações

(367)

38 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Impressive range of products super cool…

Impressive range of products super cool merchandise to, I was looking for a smell proof bag/rucksack having previously used firedog which are OK not fully smell proof though but you get what you pay for. Revelry bags are definitely a step up in quality in particular the Escort Odour Proof Bag canvas edition. Brilliant bag really sturdy and hard-wearing lots of space 20+litres and most importantly not a single wiff of flowering buds. This really is the business thanks olivastu 💫💫💫💫💫

12 de dezembro de 2022
Avaliado com 4 de um total de 5 estrelas

Easy to find product.Nice items on…

Easy to find product.Nice items on website.Only reason for 4 stars is because I ordered on the 23rd or 24th,it was shipped a week ago,but when I check tracking, it is still awaiting the actual item.So shipping,apparently takes a while.

24 de dezembro de 2022
Avaliado com 1 de um total de 5 estrelas

I had ordered a grinder + storage…

I had ordered a grinder + storage container and the order is down as completed however the tracking number on the Royal Mail website doesn't work? I have not been able to get in touch with company

5 de dezembro de 2022
Avaliação não solicitada
logotipo da Olivastu

Resposta da Olivastu

Hello,

I am really sorry your item has still not arrived and are finding it difficult to track!

I can assure you though your item has been shipped out on time as usual but due to the Royal mail strikes there is a massive backlog with them and they are running about 7 days behind. Your items will arrive for sure I just can't give you an exact time.

Please contact me directly on info@olivastu.com so I can get this looked into for you and keep an eye out for you also :)

Apologise once again.

Thanks

Pritesh

Avaliado com 2 de um total de 5 estrelas

Slow shipping and outdated sales.

The items are ok but you need to use codes during every sale and they take like 3 days to actually ship the items it’s seems because Royal Mail always tells me the actual day they receive it. Now I know recently there have been strikes with Royal Mail but this happens EVERY TIME! I once paid extra for faster delivery and got it after about a week. Plus all the items that people actually want are always gone because the company is bad at estimating inventory.

5 de dezembro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Item not delivered

Asking for a review of the product when I still haven't received it.

4 de dezembro de 2022
Avaliação não solicitada
logotipo da Olivastu

Resposta da Olivastu

Hello Ian,

I am so sorry you still have not received your items. This is to do with the Royal Mail strikes.

From looking at the tracking your item should be with you today :)

Apologise for the delays.

Pritesh

Avaliado com 1 de um total de 5 estrelas

It took a week and a half late (Not…

It took a week and a half late (Not sellers fault, alot of it was due to Royal Mail strikes) but when i opened the package the seller had not delivered all three items and only had delivered two.

Will update this once support team gets back to me

3 de dezembro de 2022
Avaliação não solicitada
logotipo da Olivastu

Resposta da Olivastu

Hey Henry,

please contact me so I can get this looked into. I am sure your we have already resolved this issue but I am just making sure.

thanks

Pritesh

Avaliado com 5 de um total de 5 estrelas

This is definitely worth the buy

Seriously amazing place to order from great staff communication on point and the products was bloody brilliant will be definitely buying from here again your silly if not too really keep up the good work guys thank you for my order:)

4 de novembro de 2022
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Exploitation of stoners!

Order an ash tray which was supposed to be one of 5 cartoons designs. Neither of these 5 came and totally random one was provided. Bought a Smoke Arsenal scooby doo rolling tray. Tray that came was scooby doo but wasn’t smoke arsenal but still paid the price of one. Bong came scuffed and pattern was poorly printed. The customer service this company provides is from an out source company in India. No love or care in this business. Just exploitation. Would recommend going to your local smoke shop or market stall, will be much better for value. Would not recommend this business at all.

15 de junho de 2022
Avaliação não solicitada
logotipo da Olivastu

Resposta da Olivastu

Hello Elizabeth,

I am so sorry you have experienced a poor service from us. We are hot with customer service but i do understand we are not perfect and sometimes mistakes can happen! :(

We have never had an email from you regarding your order so we have not known about your problem.

We are 100% uk based and do not have any customer service representative based in India.

Can you please email me on info@olivastu.com so I can locate your order and i am sure i can resolve your issue for you :)

Thank you

Pritesh

Avaliado com 5 de um total de 5 estrelas

Resolved

After placing a negative review (see below) the Company got hold of me to apologise for the communication issues and resent my ordered with a little extra. This arrived within 48 hours tracked delivery. I appreciate the fast and professional response !

(1 Star Review( SCAMMERS !!!! Ordered and paid for my good from their website. Received a Order Confirmation 31/07/22. Received a Shipped email 01/08. Nothing arrived. We had Post Strick so left it a few weeks for it to arrive. Nothing. Emailed asking for an update on 20/08. No reply. Emailed again 02/09. No reply. Send a FB Message on 17/09, it was read but no reply.

1 de agosto de 2022
Avaliação não solicitada
logotipo da Olivastu

Resposta da Olivastu

We have emailed the customer. There has been a miss comminucation and the email may have been missed. We have resolved this issue and resent the items out and put in a free goody for her also as an appology :)

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