One Energy Avaliações 

131
•
O TrustScore é 2.5 de um total de 5

2,5

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

This is my 3rd Review. I am so angry. I have been dealing with this incompetent company for quite a while. I wanted to terminate my contract for both gas & electric 2 years ago but unfortunately I di... Ver mais

Avaliado com 5 de um total de 5 estrelas

Just wanted to say thankyou to the team at One Energy. We moved into an empty unit and One Energy were the current providers. We spent months converting the unit for our business and contacted One Ene... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Increased our rates by 128% WITHOUT notification. took 10 months to let us know, no personal contact, Beware to read the T&C's closely. Miss your exit termination window and they lock you in for a fu... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Another 7 months have passed since my last review and I am still waiting on a manager to call me back. I've rung and rung, been told it's 'been escalated' and nothing. One Energy have now stop... Ver mais

Detalhes da empresa

  1. Companhia Elétrica
  2. também em
  3. Companhia de Gás

Sobre One Energy

Escrito pela empresa

You may not know this, but One Energy have been providing energy to businesses all over the UK for the past 15 years.


Get a bespoke quote tailored to your businesses individual needs!
Get Gas Quote Get Electricity Quote

We have identified that businesses experience all sorts of huge problems when dealing with their energy supplier. These problems include;

🔸Estimated bills resulting in overcharges
🔸 Businesses with multiple sites have multiple bills that are difficult to manage
🔸 Businesses with multiple sites have multiple contract end dates that are misaligned and again difficult to manage
🔸 Having to speak to many customer services representatives in order to resolve one problem
🔸 Suppliers treating individual businesses as a number and not managing them as their business needs require in order for maximum efficiency


The brains at One Energy have decided that there is no need for any of these problems and have designed a system where the individual needs are at the heart of a resolution.

Not only have One Energy become specialists in helping businesses manage their energy needs, we have also solved the issue of large business groups having to manage multiple bills from different companies.

Click Below to find out More!

More Info About Us

Informações de contato

2,5

Ruim

O TrustScore é 2.5 de um total de 5

131 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 66% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,5

Todas as avaliações

(131)

16 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Excellent service!

I recently transitioned over to this supplier after a recommendation and found the process simple, easy and problem free. Very knowledgeable and friendly staff who always respond when needed. Thank you One energy!

26 de setembro de 2023
Avaliação não solicitada
logotipo da One Energy

Resposta da One Energy

Hi Anthony, glad the team could assist you.

Avaliado com 5 de um total de 5 estrelas

Great customer service

I would recommend One Energy for their customer service alone. After having issues with my previous supplier, I cannot express how much being able to talk to my account manager so quickly can make such a difference. Went through every step of the process and I couldn’t feel in better hands.

15 de setembro de 2023
Avaliação não solicitada
logotipo da One Energy

Resposta da One Energy

Here at One Energy we value our customers massively, we are glad you fell in good hands!

Avaliado com 5 de um total de 5 estrelas

Accounts Live

I have just had my gas and electric accounts go live with one energy, the account managers assigned to me were very professional and clear when setting up my payment plans and applying my discounts as promised, more than happy with the service supplied.

8 de setembro de 2023
Avaliação não solicitada
logotipo da One Energy

Resposta da One Energy

Hi David, thankyou for your kind words!

Avaliado com 5 de um total de 5 estrelas

Recently signed up because of a…

Recently signed up because of a recommendation. So pleased with my decision. Thanks to Josh and Jonathan. Great team!

20 de julho de 2023
Avaliação não solicitada
logotipo da One Energy

Resposta da One Energy

Hi Stuart, Josh and Jonathan will be delighted! Thank you for your review.

Avaliado com 5 de um total de 5 estrelas

Absolutely cracking company

Absolutely cracking company, only been with One energy a few months now, and I must say I wish I found them sooner! Credit to Jonathan, excellent account manager!

7 de março de 2023
Avaliação não solicitada
logotipo da One Energy

Resposta da One Energy

We are glad you feel that way!

Avaliado com 5 de um total de 5 estrelas

People and Service was great

Service was great and the people i spoke with handled my situation very well, couldnt be happier with the help recieved.

11 de abril de 2023
Avaliação não solicitada
logotipo da One Energy

Resposta da One Energy

Hi Jack, customer relationship is important at One Energy, glad the team assisted you accordingly.

Avaliado com 5 de um total de 5 estrelas

Excellent company!!

We changed to one energy 1year ago after being offered a 5% discount on both our existing gas & electric tariffs.
The discount is a true discount off of our original tariff & we have been very happy with the service we have received from everyone at one energy & would have no hesitation recommending one energy, so much so that we have just asked them to quote for our next fixed price deal as ours ends in October.

24 de junho de 2023
Avaliação não solicitada
logotipo da One Energy

Resposta da One Energy

Hi Pauline, we are delighted with your words, please let us know if we can assist with anything at all.

Avaliado com 5 de um total de 5 estrelas

Reduced rates

I was moved across to One energy who simply took on my current supply and reduced my rates by 5%, I know it doesn't sound like a huge amount but in the grand scheme of things it has made a huge difference.

8 de junho de 2023
Avaliação não solicitada
logotipo da One Energy

Resposta da One Energy

Hi Keira, we are glad the 5% reduction helps.

Avaliado com 5 de um total de 5 estrelas

Moving to one energy has been a godsend…

Moving to one energy has been a godsend for my business partner and I, so easy to deal with! Receive invoices every month at a great rate. Would recommend to others.

30 de outubro de 2022
Avaliação não solicitada
logotipo da One Energy

Resposta da One Energy

Hi Kirsty, happy to help, as always!

Avaliado com 5 de um total de 5 estrelas

Great customer service

Great customer service and really helpful with any query I have, couldn’t recommend more. Thank you one energy!

11 de maio de 2023
Avaliação não solicitada
logotipo da One Energy

Resposta da One Energy

Hi John, as always, our customer relationship is important.

Avaliado com 5 de um total de 5 estrelas

Was referred off a friend and local…

Was referred off a friend and local business proprietor. Always on hand if I have a problem and managed to sort out a long standing issue with my previous supplier.

4 de maio de 2023
Avaliação não solicitada
logotipo da One Energy

Resposta da One Energy

Hi Anna, as a valued customer of ours, we appreciate your kind words.

Avaliado com 5 de um total de 5 estrelas

Satisfied .

Poor start but issues sorted satisfactory.

6 de abril de 2023
Avaliação não solicitada
logotipo da One Energy

Resposta da One Energy

Hi Teresa, we are sorry to hear of any negative experience you may have faced, however we are glad this experience was turned around for the best!

Avaliado com 4 de um total de 5 estrelas

True to their word

Received a call saying they could reduce my energy bills which have rocketed recently in my pub/restaurant. They proved to be as good as their word so thank you.

2 de abril de 2023
Avaliação não solicitada
logotipo da One Energy

Resposta da One Energy

Hi Steven, always happy to help.

Avaliado com 5 de um total de 5 estrelas

Great Service

Since moving to One Energy I have found they are very easy to work with and always helpful. Any queries I have are always answered quickly and resolved. Highly recommended.

21 de março de 2023
Avaliação não solicitada
logotipo da One Energy

Resposta da One Energy

Hi Emma, we are glad you feel this way. Please let us know if we can assist any further.

Avaliado com 5 de um total de 5 estrelas

I moved to one energy from British Gas…

I moved to one energy from British Gas for my electricity over a year ago as their renewal price was much cheaper. I’m glad I moved when I did as prices have more than doubled since. They have been easy to deal with and no issues even after a had an incorrect final bill from British Gas which one energy helped me rectify.

6 de janeiro de 2023
Avaliação não solicitada
logotipo da One Energy

Resposta da One Energy

Hi James, One energy provide a great team, with expert knowledge! We are glad to learn of your positive experience.

Avaliado com 5 de um total de 5 estrelas

I moved to one energy and I never have…

I moved to one energy and I never have to wait on hold.
I can get through to my account manager and any query that I have is resolved quickly and efficiently.
Their bills are easy to understand and their whole process is really straightforward

4 de março de 2023
Avaliação não solicitada
logotipo da One Energy

Resposta da One Energy

Hi Simon, happy to help as always!

Avaliado com 5 de um total de 5 estrelas

Great

Been with OE for just over a year, had no issues and brilliant to pick up a phone and speak straight away to a human being. Really competitive prices In challenging times.

28 de fevereiro de 2023
Avaliação não solicitada
logotipo da One Energy

Resposta da One Energy

Hi Steve, we look to offer the best prices around, no matter the climate situation. Glad this is reflected.

Avaliado com 5 de um total de 5 estrelas

Left BES in December who were vastly…

Left BES in December who were vastly overcharging me on my unit rates. Joined One Energy and my is not rates are nearly half what I was on. I get regular access to my account manager who provides me with their mobile number and email address. No complaints here thanks team

22 de fevereiro de 2023
Avaliação não solicitada
logotipo da One Energy

Resposta da One Energy

Hi Liv, your account manager would be delighted, thanks for your kind words.

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