This is my 3rd Review. I am so angry. I have been dealing with this incompetent company for quite a while. I wanted to terminate my contract for both gas & electric 2 years ago but unfortunately I di... Ver mais
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Just wanted to say thankyou to the team at One Energy. We moved into an empty unit and One Energy were the current providers. We spent months converting the unit for our business and contacted One Ene... Ver mais
A empresa respondeu
Increased our rates by 128% WITHOUT notification. took 10 months to let us know, no personal contact, Beware to read the T&C's closely. Miss your exit termination window and they lock you in for a fu... Ver mais
A empresa respondeu
Another 7 months have passed since my last review and I am still waiting on a manager to call me back. I've rung and rung, been told it's 'been escalated' and nothing. One Energy have now stop... Ver mais
Detalhes da empresa
- Companhia Elétrica
- também em
- Companhia de Gás
Sobre One Energy
Escrito pela empresa
🔸Estimated bills resulting in overcharges
🔸 Businesses with multiple sites have multiple bills that are difficult to manage
🔸 Businesses with multiple sites have multiple contract end dates that are misaligned and again difficult to manage
🔸 Having to speak to many customer services representatives in order to resolve one problem
🔸 Suppliers treating individual businesses as a number and not managing them as their business needs require in order for maximum efficiency
Not only have One Energy become specialists in helping businesses manage their energy needs, we have also solved the issue of large business groups having to manage multiple bills from different companies.
Informações de contato
Po Box 234, WA3 9DR, Warrington, Reino Unido
- 0845 226 2653
- info@one-energy.co.uk
- www.one-energy.co.uk
2,5
Ruim
131 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 66% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
A lifesaver during a difficult period
I would like to express my gratitude to One Energy for their understanding through this current difficult time. I run a public house which is my livelihood and this year has been tough. The support that One Energy Has offered has been superb. No threatening harassing letters, late payment fees etc. They were even able to reduce my unit rate slightly and lower my Monthly payments considerably to account for minimal usage. They are always polite over the phone, they respond to emails promptly even at evenings and weekends. Utilities have been one less thing to worry about. Just a simple “pay what you can when you can” approach. Thank you again
2 de novembro de 2020
Avaliação não solicitada
Resposta da One Energy
Hi,
Thanks for the review, we are here to help. Here at One Energy we do care about our customers and want to help them to succeed. We are here to work with you.
Much better than previous supplier
I was stuck with a previous electricity supplier after a member of staff verbally agreed a contract over the phone which nobody could get us out of. Luckily One Energy monitored this for me and finally after 2 years of being stuck on high rates managed to transfer us over to themselves. This was 18 months ago and I’ve not had an issue since. My bills have come down and yes due to COVID it’s not as easy or quick to get hold of people like it was before but if you work with them I find they always help with any issues.
2 de novembro de 2020
Avaliação não solicitada
Resposta da One Energy
Hi,
Thank you for the positive feedback. We are here to make our clients lives easier. Let us know if there is anything else that we can do for you!
Excellent advice and customer service…
Excellent advice and customer service from the account manager. My previous supplier was horrendous to deal with. Thank goodness this company are professional and reliable.
28 de outubro de 2020
Avaliação não solicitada
Resposta da One Energy
Hello,
Thank you for the positive feedback!
Worst Company
Worst Company
You call their customer services they saying the Department will contact you and this is happening for some time.
Never Take supply from this company
I beg you or you will regret it.
12 de dezembro de 2019
Avaliação não solicitada
Resposta da One Energy
Hello,
It is honestly difficult to respond to your review as you have hidden behind a name that is not connected with any of our accounts.
We do have thousands of customers that are happy with our service.
It would be helpful if you would contact info@one-energy.co.uk, give us your account number and own your review by letting us know what your query is so that we can resolve it.
Putting a review on Trustpilot of Worst Company and begging people not to use our service is unhelpful to all as strive to provide a good service to all of our clients.
Please contact us directly at info@one-energy.co.uk or call 0845 226 2653 to speak to your designated account manager to have any issues resolved.
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