OneAdvanced Avaliações 

Unable to contact a person, bounced between two numbers to speak to an adviser but continuous loop. Poor service.

Docman Tags problem - Since submitting this review, I have been contacted, and the support I received from Deepak has been good. I am still waiting for a fix for the development issue that I raised. The problem was caused by one of their updates and is currently being investigated. However, it is not being treated as a priority because it does not affect patient data and only impacts internal administrative processes.

very good, given 4 stars as it takes a long time to get through to speak to anyone. The experience with the Brindha was very good, she was patient and helpful and followed up with me to ensure all systems were working ok.

Neil is such a supportive trainer! Hes always there and always knows the way forward - thank you for being great!

Had an issue not finding patients when filing documents and was fixed by adding additional rbacs and changing role on docman emis account.

Claire is really friendly, helpful and knowledgeable. She responds quickly with feedback and ideas. She's great to work with and provides a really good service.

Murty Maremanda dealt with my issue quickly and it was helpful to have a Teams meeting with him so that I could see what was causing the problem.

Srinivas Saraf was extremely helpful in resolving our issue in a very professional and timely manner, which was very much appreciated.

It was a pleasure working with Srinivas to resolve the issue we were experiencing with our software. He was professional, approachable, and communicated clearly throughout the process. He quickly identified the cause and helped us get everything back on track. In the end, there wasn't actually a problem with the software—we simply needed to allow a little more time for the process to complete.

The customer service from Jasmine Tripp and Josh Cattier recently went over and beyond what I could have expected. Some unexpected external system issues came our way during an upgrade, but they coolly worked through them for a flawless end result at go live. Thank you!

Madan Mohan was very helpful and provided a solution for my issue very efficiently

Jessica Mistry responded very promptly to my case and had investigated the issue on her end fully before calling me with an update. Her knowledge and the fact she called me to discuss solved my issue very quickly.

I received great help with my query, my advisor Vishwas was able to resolve my query.

Manikanta Kuppa was of great help and solved our issue promptly.

Greta work Srinivas Saraf, thank you for your prompt reply to my request

Hi
Vishwas Premkumar was very fast and helped a lot
Dave

I recently had trouble accessing my account because I couldn't remember my password. I contacted customer support and was assisted by Narendra Reddy. He responded very quickly and sent me the password reset link within a very short time.

The entire process was smooth, efficient, and professional. Thanks to Narendra's prompt assistance, I was able to regain access to my account without any hassle.

I am very satisfied with the support I received and would like to thank Narendra Reddy for his excellent customer service.

I had raised a ticket in the system for support on a matter regarding how data is managed. The ticket was swiftly responded to by Srinivas Saraf. What I appreciated is Srinivas Saraf arranged to have a call with me, at a time to suit myself, to discuss my ticket in more detail to ensure my query was understood. From listening to me Srinivas Saraf was then able to resolve my query in a timely manner.
The customer service received with this matter was excellent.

OneAdvanced support worked very well. Roopa guided me through the process on how to clear my notifications in Docman Tasks.

Thank you.

Srinivas Saraf was a great help when all other avenues for unlocking a password failed. He was extremely polite and courteous, as well as knowledgeable. Srinivas resolved my issue with expertise.

Ruupa was very helpful, and resolved my problem straight away. We had an urgent problem and it was corrected in less than 5 minutes