OneAdvanced Avaliações 

Support has gotten worse in 2026 with problems syncing with docman and communication with support.

Jessica Mistry and Rahul Sarveshwara were really helpful and explained the various aspects to what i needed clearly and patiently. i found them to be knowledgeable, professional and diligent.

The person i dealt with was Srinivas Saraf, he was very poliet, friendly and very quick to fix the issue for me. He showed me how to fix the issue should i experience it again. Would reccommend Srinivas Saraf, as very supportive, friendly and poliet. He was a pleasure to work with.

Jessica Mistry and Eve Stanners addressed my query very quickly. Thanks.

Helpful and happy to call me back as I was due to go into a meeting. Issue resolved swiftly and easily, thanks!

Great call with Jessica Mistry, very helpfull service and all questions answered. I was very happy with the information and support provided.

I have worked Advanced for a number of years and whilst most of the knowledge and experience has left the business more recently, a few stalwarts remain who will go above and beyond to ensure things are done and delivered in a timely manner. One to mention is Dave Robinson. I have worked with Dave for 10+ years and he has always gone above on beyond to ensure any support issues assigned to him are delivered to a successful conclusion. How the new world of support is delivered by the new OneAdvanced Team remains to be seen.

Jessica Mistry was incredibly helpful and resolved our issue swiftly and efficiently. Thank you for the excellent support!

Kristy was very helpful and professional. She assisted us with the software helped close old files and followed up on an old bank issue that had not been properly resolved before. Her support was efficient and much appreciated. Thank you for the excellent service.

The support staff, Robert was understanding and enquired what was the problem with courtesy and understanding. Went though a test and all sorted.

We needed to download a sizeable amount of data onto a standalone remote laptop. The One Advanced team handled this very professionally and were incredibly accommodating when we needed to move dates around. Great service !

Nikki was very helpful and solved my problem very quickly

Absolutely top class support from Jessica Mistry solving a potential issue very quickly and thoroughly.

Good customer Service from Nicky

Prompt response time to initial request, Amrutha Shivaraj was very helpful and ensured the issue was resolved in a timely manner.

We have been working with Chris Jones from the Adastra team to resolve a complex database and reporting issue affecting our organisation.

Chris demonstrated a high level of technical knowledge, particularly in explaining the constraints around database recovery and the need for a full restore. He clearly outlined the recovery approach and provided assurance around data integrity, which was important in managing risk.

Chris’ communication, support, and professionalism stood out throughout. He was consistent in providing updates, clear in his explanations, and proactive in escalating internally when required. His approach helped maintain momentum during a complex, multi-party incident.

Given the scale of the issue and the risk to our organisation, including impact on national performance reporting and potential reputational damage, this level of engagement was critical. Chris played a key role in ensuring we progressed towards a resolution as quickly as possible.

This was a complex issue involving multiple organisations. The support and coordination provided by Chris were a significant factor in managing the situation effectively.

Great service today!
Manikanta Kuppa was very patient and helpful and resolved all of our issues. Thank you

As always the speed of uploads and detailed responses is always 100%

Aparna Jha helped me sort a learner not being able to log into Smart assessor
All worked well after