I was able to open this account on February 19, 2026, without any problems. It was very convenient with easy access to their website and the banking features such as helping each member reach differen... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Great customer service to fault, and as stated before, great on getting your money back, went impacted it by fraud. The dislike that I have if you use your overdraft more than once or twice, they will... Ver mais
I’m extremely frustrated with this United One Bank Their infrastructure is severely outdated OMG It’s as if I went back in time before there were computers I mean back to the Horse & Buggy Days I hav... Ver mais
A empresa respondeu
OneUnited Bank is a bank that helps lower income individuals learn financial independence. The bank offers tools such as autosave and money management. Money management allows you to track all your ac... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre OneUnited Bank
Escrito pela empresa
OneUnited Bank is America’s largest Black-owned FDIC-insured bank. The bank is nationally noted for its use of state-of-the-art technology to create unique financial products that serve the needs of low-to-moderate income communities and historically underserved minority populations.
At OneUnited, banking isn’t just a service, but a technology-driven, personalized experience to help you make informed financial decisions.
Join the future of finance!
The Financial Brand and American Banker featured OneUnited Bank for its innovative use of artificial intelligence and data aggregation technology to boost financial literacy, offer payday loan alternatives, improve users' financial health, and bridge nationwide economic and opportunity gaps.
OneUnited Bank's national achievements have also recently been published in several publications, including Cheddar TV from the New York Stock Exchange (twice), CNN, Forbes, Fortune Magazine, CNBC’s “Squawk on the Street”, and Bloomberg.
CNBC recently produced a documentary showcasing OneUnited Bank’s impact on historically underrepresented minority populations. The full episode can be viewed here.
OneUnited Bank is certified by the U.S. Department of Treasury as a Community Development Financial Institution (CDFI).. This past year, we received the U.S. Department of Treasury's Bank Enterprise Award for Community Development and have been honored on eleven previous occasions.
OneUnited Bank recently received the prestigious, first-annual Talent Maximization Award for Community Financial Literacy Innovation at the Investment Diversity Advisory Council (iDAC) Global Finance Summit 2024. This award recognizes OneUnited's pioneering use of technology to empower individuals from low-to-moderate income communities and historically underserved minority populations to make better financial decisions.
For more than 50 years we’ve been focused on fostering better financial wellness for the communities we serve. This clarity of vision and mission is reflected in everything we do. Our goal is to unite a variety of communities to share ideas, technology, and management resources to better meet the banking needs of their communities.
Learn more about our community impact HERE
Informações de contato
Estados Unidos
- www.oneunited.com
4,3
Excelente
684 avaliações
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Customer service they employees and…
Customer service they employees and overall the people at the bank
14 de novembro de 2024
Resposta da OneUnited Bank
We appreciate your feedback! We strive to provide excellent customer service, and we're glad to hear you had a positive experience with our team.
Satisfied customer
Friendly and knowledgeable customer service representatives. I can not wait to test the $1000.00 loan with no credit check just in time for Christmas.
12 de novembro de 2024
Resposta da OneUnited Bank
Thank you for your kind words about our customer service representatives. We appreciate your business and are happy to assist you with our CashPlease Loan. We're here to help if you have any questions!
Always consistent with their patrons
Always consistent with their patrons.
Very patient and kind.
Explainnation of benefits with broad understandings.
I am beyond grateful to a part of this
Highest Gratitude indeed
13 de novembro de 2024
Resposta da OneUnited Bank
Wow, thank you for this amazing review! We're thrilled you appreciate our team's patience, kindness, and ability to explain benefits in a way that's easy to understand.
Person was professional and courteous
Person was professional and courteous
13 de novembro de 2024
Avaliação não solicitada
Resposta da OneUnited Bank
Thank you for your kind words! We appreciate your feedback.
Customer service was great
Customer service was great. reps were very polite and professional.
7 de novembro de 2024
Resposta da OneUnited Bank
Thank you for your kind words! We're so glad you had a positive experience with our team.
Resposta da OneUnited Bank
We're so happy to hear you're having an excellent experience with OneUnited Bank! It makes our day to know we're meeting your needs. Thank you for taking the time to share your feedback.
My customer service person Charlene was…
My customer service person Charlene was great, she listened to my concerns and was able to explain my concerns where I totally could understand the process. She was patient and very helpful. I was satisfied with my experience!!!!!
8 de novembro de 2024
Avaliação não solicitada
Resposta da OneUnited Bank
Thank you so much for your kind words! We're thrilled to hear about your positive experience with our team. We strive to provide excellent customer service!
Very helpful
I was treated with respect and kindness. At One united bank ! And I value there company professionals helpful. Thank u
7 de novembro de 2024
Avaliação não solicitada
Resposta da OneUnited Bank
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience at OneUnited Bank. We strive to provide excellent customer service and we're happy to know our team members were able to assist you. We appreciate your business and look forward to serving you again in the future.
Slow operating procedures
This bank is slow to move your money and they charge you to move it quickly.
This could be a bank to park your money but other than that, I would not use this as my default bank.
6 de novembro de 2024
Resposta da OneUnited Bank
We tried to reach you to learn more about your experience. We would like to hear more from you so that we may provide you with assistance. Please submit your contact information and a summary of your experience via our Contact Us page at www.oneunited.com/contactus. We look forward to speaking with you!
Resposta da OneUnited Bank
Thank you so much for your kind words! We're thrilled to hear that you've had a positive experience with our staff. At OneUnited Bank, we strive to provide exceptional customer service! We appreciate your feedback and look forward to continuing to serve you well.
One United Bank ROCKS!
One United Bank has been resolving my issues for 2 years now and I can always count on them. There has definitely been challenge times for me financially and during each hurdle, One United Bank assisted me. Everyone I spoke with through customer service has been phenomenal and related with my issue. I been through 3 other banks since turning 18 in 2014, and One United Bank been the best so far. Going forward, for me its either One United Bank, or NO BANK! I am happy, and grateful to be their customer.
3 de novembro de 2024
Resposta da OneUnited Bank
Thank you so much for your kind review! We're thrilled to hear that you've had such a positive experience with OneUnited Bank for the past two years! We're committed to continuing to provide you with the best possible banking experience.
Thank you!! No problems!! Great service
Thank you!! No problems at all.
Great service!!
25 de outubro de 2024
Avaliação não solicitada
Resposta da OneUnited Bank
We're so happy to hear that you had a great experience with OneUnited Bank! We strive to provide excellent service to all our customers.
Customer Service representative…
Customer Service representative activated my "dormant" checking account.
23 de outubro de 2024
Resposta da OneUnited Bank
Thank you for sharing your experience! We're glad to hear that our customer service representative was able to help you reactivate your checking account.
Excellent Online Account Opening Experience
I recently opened a new account with OneUnited Bank and was thoroughly impressed by the ease and efficiency of the online process. The entire application was straightforward and intuitive, with clear instructions guiding me through each step.
I did have a question that wasn't immediately addressed on the website, so I decided to call the bank. The representative I spoke with was extremely professional and helpful. They patiently answered my question and provided additional information that I found valuable.
Overall, my experience with OneUnited Bank was excellent. The communications were clear, concise, and easy to understand. I would highly recommend this bank to anyone looking for a hassle-free and efficient way to open an account.
21 de outubro de 2024
Resposta da OneUnited Bank
Thank you so much for your kind review! We're thrilled to hear that you had such a positive experience opening your account with OneUnited Bank.
We strive to make our online banking experience as seamless and user-friendly as possible!
Courtesy Agent
The Agent was very informative and patient with my concerns.
22 de outubro de 2024
Avaliação não solicitada
Resposta da OneUnited Bank
Thank you for your feedback! We're glad to hear you had a positive experience with our team!
App check deposits
unhappy with not being able to simply deposit checks using the OneUnited app because of limits. and even after contacting OneUnited and requesting the limit be increased, the process takes days to complete and will still have to wait on the check deposit to clear as well.
16 de outubro de 2024
Resposta da OneUnited Bank
We tried to reach you to learn more about your experience. We would like to hear more from you so that we may provide you with assistance. Please submit your contact information and a summary of your experience via our Contact Us page at www.oneunited.com/contactus. We look forward to speaking with you!
Great customer service will be banking…
Great customer service will be banking here for a long time
19 de outubro de 2024
Avaliação não solicitada
Resposta da OneUnited Bank
Thank you so much for your kind words! We're thrilled to hear you've had such a positive experience with our customer service. We appreciate your business and look forward to serving you for years to come!
Resposta da OneUnited Bank
We're so happy to hear you had a positive experience signing up! We strive to make banking simple and convenient, and our virtual cards are designed to help you manage your finances on the go.
Resposta da OneUnited Bank
Thank you for the kind words! We're glad you found our team helpful and informed.
One United Bank
Charlene was personable, kind and informative. I appreciate One United Bank!
17 de outubro de 2024
Resposta da OneUnited Bank
Thank you so much for your kind words! We're thrilled to hear that our team provided you with such a positive experience. At OneUnited Bank, we strive to provide our customers with exceptional service.
We appreciate your business and look forward to continuing to serve your financial needs!
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