I was able to open this account on February 19, 2026, without any problems. It was very convenient with easy access to their website and the banking features such as helping each member reach differen... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Great customer service to fault, and as stated before, great on getting your money back, went impacted it by fraud. The dislike that I have if you use your overdraft more than once or twice, they will... Ver mais
I’m extremely frustrated with this United One Bank Their infrastructure is severely outdated OMG It’s as if I went back in time before there were computers I mean back to the Horse & Buggy Days I hav... Ver mais
A empresa respondeu
OneUnited Bank is a bank that helps lower income individuals learn financial independence. The bank offers tools such as autosave and money management. Money management allows you to track all your ac... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre OneUnited Bank
Escrito pela empresa
OneUnited Bank is America’s largest Black-owned FDIC-insured bank. The bank is nationally noted for its use of state-of-the-art technology to create unique financial products that serve the needs of low-to-moderate income communities and historically underserved minority populations.
At OneUnited, banking isn’t just a service, but a technology-driven, personalized experience to help you make informed financial decisions.
Join the future of finance!
The Financial Brand and American Banker featured OneUnited Bank for its innovative use of artificial intelligence and data aggregation technology to boost financial literacy, offer payday loan alternatives, improve users' financial health, and bridge nationwide economic and opportunity gaps.
OneUnited Bank's national achievements have also recently been published in several publications, including Cheddar TV from the New York Stock Exchange (twice), CNN, Forbes, Fortune Magazine, CNBC’s “Squawk on the Street”, and Bloomberg.
CNBC recently produced a documentary showcasing OneUnited Bank’s impact on historically underrepresented minority populations. The full episode can be viewed here.
OneUnited Bank is certified by the U.S. Department of Treasury as a Community Development Financial Institution (CDFI).. This past year, we received the U.S. Department of Treasury's Bank Enterprise Award for Community Development and have been honored on eleven previous occasions.
OneUnited Bank recently received the prestigious, first-annual Talent Maximization Award for Community Financial Literacy Innovation at the Investment Diversity Advisory Council (iDAC) Global Finance Summit 2024. This award recognizes OneUnited's pioneering use of technology to empower individuals from low-to-moderate income communities and historically underserved minority populations to make better financial decisions.
For more than 50 years we’ve been focused on fostering better financial wellness for the communities we serve. This clarity of vision and mission is reflected in everything we do. Our goal is to unite a variety of communities to share ideas, technology, and management resources to better meet the banking needs of their communities.
Learn more about our community impact HERE
Informações de contato
Estados Unidos
- www.oneunited.com
4,3
Excelente
684 avaliações
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da OneUnited Bank
We would like to hear more from you so that we may provide you with assistance. Please submit your contact information and a summary of your experience via our Contact Us page at www.oneunited.com/contactus. We look forward to speaking with you!
Getting things done promptly.
Great customer service, prompt attentive to our needs.very happy customer for decades.
31 de dezembro de 2024
Resposta da OneUnited Bank
Thank you so much for your kind words! We're thrilled to hear that you've been a happy customer of OneUnited Bank. We're committed to providing our customers with the best possible banking experience, and your feedback means the world to us.
All my questions were answered…
All my questions were answered professionally.
26 de dezembro de 2024
Avaliação não solicitada
Resposta da OneUnited Bank
Thank you for your feedback! We strive to provide our customers with professional and helpful service.
Great.....
23 de dezembro de 2024
Avaliação não solicitada
Resposta da OneUnited Bank
Thank you for your valuable feedback! !
My direct deposit was being deposit in…
My direct deposit was being deposit in my account with no problem for the last 5 years paid two days in advance. Now last 2 months the deposit scheduled the day of and after my pay date, they said they put in tickets to resolve the issue but there haven't been no changes. I have not received any updates, the employees never let me speak to manager. This is the worst bank i have ever dealt with and I'm going to change to credit union. Honesty, I think they want to collect overdraft fees.
9 de dezembro de 2024
Avaliação não solicitada
Resposta da OneUnited Bank
We're glad one of our representatives was able to reach out to you and resolve your early pay! We understand how frustrating it can be when your direct deposit isn't arriving on time, and we appreciate your patience!
One United has Excellent customer service
Customer service answered my phone call within 2 minutes and she was very courteous and professional.
19 de dezembro de 2024
Avaliação não solicitada
Resposta da OneUnited Bank
Thank you for your kind words! We're thrilled to hear that our customer service team was able to assist you promptly and professionally.
Community Banking and Support
I was disappointed I couldn’t get the account I wanted (I paid for negative info to be removed from Checksystem but it may still be on). I was very happy to be offered and approved for another checking account as well as a savings account. I also love all the tools education and support. Thank you!
17 de dezembro de 2024
Resposta da OneUnited Bank
Welcome to the OneUnited Bank family!
near instant responses to questions
18 de dezembro de 2024
Resposta da OneUnited Bank
Thank you for your kind words! We strive to provide our customers with quick and helpful responses to their questions.
It was super easy to join
It was super easy to join. I am so excited to be apart of this black experience.
6 de dezembro de 2024
Resposta da OneUnited Bank
Thank you so much for your kind review! We're thrilled to hear that you found our application process easy and that you're excited to be a part of the OneUnited Bank community!
All responses were met promptly and the…
All responses were met promptly and the card design looks amazing. No hesitation about the account process and all is well explained.
7 de dezembro de 2024
Resposta da OneUnited Bank
Thank you so much for your positive feedback! We're thrilled to hear that you found our response time prompt and the account process clear and easy to understand.
We strive to provide excellent customer service and make banking as seamless as possible. Thank you for your feedback!
Grateful
There's always someone who cares about what's happening with me and my concerns.
6 de dezembro de 2024
Avaliação não solicitada
Resposta da OneUnited Bank
We're so happy to hear that you feel heard and valued at OneUnited Bank! It's our mission to provide personalized service and care to all our customers. We're thrilled to know that our team is making a difference in your experience. Thank you for sharing your feedback!
I Felt Like I Had a Personal Banker
I was extremely satisfied with the service that was provided me throughout my relationship with OneUnited Bank. Dannie sold me several CD’s before and had given her number to call if I ever need assistance. A few years later, my identity was stolen. I called Dannie and she assisted me in securing my accounts. Any time I have needed her help, she has been there, like my own personal banker. I highly recommend OneUnited Bank to anyone who quality service is important to them.
4 de dezembro de 2024
Resposta da OneUnited Bank
Thank you so much for your kind review! We are thrilled to hear about your positive experience with OneUnited Bank and our teams exceptional support.
It's truly heartwarming to know that our team went above and beyond to help you during a challenging time with identity theft. Our dedication to providing personalized service is a testament to our commitment to building strong relationships with our customers!
I love one united
I love one united. They protect my money and call as soon as they see a purchase is out of my Norm! I love that it’s a black owned bank and any issue if I have one is resolved.
2 de dezembro de 2024
Avaliação não solicitada
Resposta da OneUnited Bank
Thank you so much for your kind words! We're thrilled to hear that you love OneUnited Bank and appreciate our commitment to protecting your finances. We strive to provide exceptional customer service and are happy to hear that any issues you've had have been resolved promptly!
They’re very secured fast and reliable
They’re very secured fast and reliable, with good communication skill to work with customers
2 de junho de 2024
Resposta da OneUnited Bank
Thank you so much for your kind review! We're thrilled to hear that you find OneUnited Bank secure, fast, reliable, and easy to work with. We strive to provide our customers with the best possible experience, and your feedback is invaluable to us.
Resposta da OneUnited Bank
Thank you for your positive feedback! We're thrilled to hear you found opening an account with OneUnited Bank so easy and convenient.
Great Bank
Great Bank! Happy to be making the switch from the conventional banks
26 de novembro de 2024
Resposta da OneUnited Bank
Welcome to the OneUnited family! We're committed to serving our community and providing exceptional service.
The customer service agents are great… One United Bank Rocks
The customer service agents are great they are very helpful and knowledgeable and professional and courteous
14 de novembro de 2024
Avaliação não solicitada
Resposta da OneUnited Bank
Thank you so much for your kind words! We're thrilled to hear that you've had a positive experience with our customer service agents. We value your feedback!
They denied so i was unable i hate this bankto open…
They denied so i was unable to open account but before denying me they charged my BANK the minimum Deposit. I received email from one united bank stating my funds would be released back to my bank account on November 15 2024 because I was denied opening an bank account November 22,2024 they STILL HAVE A HOLD ON MY FUNDS I HATE THIS BANK AND IM GOING TO HIGHER AN ATTORNEY TO SUE THEM ITS NOT RIGHT TO KEEP MY MONEY!!!
13 de novembro de 2024
Resposta da OneUnited Bank
We understand your frustration with the delay in your funds being released.
If an application is denied, we immediately cancel the authorization hold. However your bank may not release the hold for a few days.
We recommend reaching out to your bank directly to expedite the release of your funds. They may be able to provide further information about the processing time.
Once the authorization hold is released by your bank, it will not appear as a deposit on your account. The funds will automatically become available to use at your leisure.
Trust Betrayed: OUB Took My Money Without Transparency
I am very pleased (warranting 5 stars) with the customer representative who provided the information I needed, refunded two service/maintenance fees, and upgraded my account from a fee-based version to free checking. Her assistance was excellent and deserving of high praise.
However, I am entirely displeased (warranting 1 star) that I had to call in to obtain this update in the first place. This reveals that OUB is far less transparent than I initially believed. To discover I have been charged fees for months—possibly over a year—only to be refunded for two of those fees is deeply frustrating. The remaining nine months' worth of charges were unjustly taken from me, all because of a simple shift from one type of checking account to another.
In today's fast-paced, cutthroat world, where it feels like everyone is preying on the small guy, it is profoundly disheartening to realize I placed my trust in a Black-owned business, only to be treated just as poorly as I might have been with white-owned institutions. That betrayal of trust leaves a bitter taste, and if possible, would warrant less than one star.
22 de novembro de 2024
Resposta da OneUnited Bank
We tried to reach you to learn more about your experience. We would like to hear more from you so that we may provide you with assistance. Please submit your contact information and a summary of your experience via our Contact Us page at www.oneunited.com/contactus. We look forward to speaking with you!
Gentle attitude in customer service
Gentle attitude in customer service, patient and thorough
19 de novembro de 2024
Avaliação não solicitada
Resposta da OneUnited Bank
We're so happy to hear you had a positive experience with our team! At OneUnited Bank, we strive to create a welcoming environment where our customers feel heard and understood.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.