OneUnited Bank Avaliações 684

The caring and the professionalism from its customers service

I have not had a pleasant experience since joining this bank almost a year ago. The customer service is nonexistent. This has only been my third time reaching out. I feel as though this bank is better for middle to high earners that have flexibility when it comes to money. If you are on the lower end of the spectrum I would not suggest this bank black owned or not.

I appreciate your response but if I felt I was treated with respect or dignity. I would not have taken my time to write a review. I’m sure there are those with pleasant experiences, mine however was not.

Their service and attention to details is unmatched. Truly a bank that is FOR the people.

Great customer service. And I know my funds are safe.

I sent an email to OneUnited Bank late yesterday evening on how to resolve an issue I encountered. Today I received a prompt & detailed response with complete steps to help me resolve my issue. Thank u OneUnited Bank customer service😊

Hi sir I want to earn money to invest

My organisation

The customer service representative was impressively professional, remarkably knowledgeable, and exceptionally helpful.

Had an account with them, but let me start at the beginning. First of all, they make it extremely hard to deposit money. I was told to go to either Walgreens or CVS to make a deposit because there are no branches near me. So the ATM that takes deposits doesn't! Then they say you can make deposits at the register. You can, but it costs you $5 for every $500 you deposit. This has to be a joke! So the next issue, they allow you to add an external bank to transfer funds into your account, another joke! So I set up my other account to transfer funds into the account. The first one goes well with no problems. The second transfer I initiate was something totally different. I get an email saying that the transfer was stopped by my other bank. I call my other bank and they say that it wasn't them that stopped the transfer, so I call OneUnited. One United tells me that they will send me an email so that I can verify my external account, so I say no problem. I never got that email. The email that I did get was an email saying that my account was being closed for deposit fraud. Deposit fraud? I call and tell the customer service representative that I have all the proof that the account belongs to me and guess what she says? "I'm sorry, sir, but your account is being closed so get all your money out of our bank before 4/28/25." Seriously? I tried supporting my own and look what it got me! Makes no sense when all they had to do was verify my account. After reading all the other horror stories associated with this bank, I'd advise anyone considering joining to steer clear!

I have been a OneUnited customer since 2020 for the sake of supporting a Black owned bank. I was excited to move away from the big banks such as Wells Fargo and Bank of America. Things started off great. I enjoy getting paid 2 days early. However this is my 3rd time out of the country and each time I have had difficulty accessing my money or using my card. This is a horrible feeling traveling abroad as a single woman and not having access to necessary funds. I have called customer service multiple times, included my travel plans in the app and still NO ACCESS to money. When I call they tell me I have to wait 24-48 hours. Or I can’t get anyone on the phone at all. For this reason alone, when I get back to the states I will be closing this account and opening one with my local credit union. I am saddened by this decision but as a person who frequently travels I do not feel safe or supported with this bank.

Great customer service from all the representatives that took my call.

I am excited about being a OneUnited Bank Family Member. My sign up process was stress free. I did have a question before completing the sign up process so I called the customer service number. Mr. Josh was my customer service representative and he provided me with exceptional customer service. As a result of my successful experience with the online service and Mr. Josh professional customer service, I immediately reached out to a family member about joining the One United Family. It's a new season! It's a new day!

Started my account at OneUnited because I've heard great things about them through SiriusXM. But, when I did a mobile deposit for my paper payroll check, I was disappointed that they decided to place a 5 day hold on it. When I changed my direct deposit to OneUnited, my employer gave me a check instead of direct depositing to my previous account. When I was told there was no way around the hold, I agreed to wait. Now the hold turned into 9 days, which is definitely a problem. I've contacted OU, spoke with a very nice person in CS, who stated she would send in a request to reduce hold time back down to 5 days. It's been over 24 hours and no reply as of yet. I've even sent documentation showing the check has cleared and included bank's telephone number.
I've never, ever had any bank put a hold on a PAYROLL check. So my suggestion is a hold should be released if the customer can provide proof their deposited check has cleared. I can't pay bills without money in the bank. So OU has my money in their bank that I cannot access. This is a zero star review, but I'm giving one star for ease of use and another for the good live customer service.

They are very professional and you feel like they really want to help.

Just needed help finding a local ATM. One kind associate said what I needed was an ATM that accepted cash. Who knew accepting cash would be an issue. She found an ATM near me, actually at my grocery store, that accepted cash. Also she explained the problems I had trying other locations. This was my third ATM stop. Apparently my account was in a non active status. She was so helpful and patient, I asked and she was kind enough to wait until my deposit was accepted to disconnect. GREAT CUSTOMER SERVICE.

Customer service asked the right questions to assist me in articulating my issue. Research was done, problem rectified quickly. Did take two calls but both were helpful! Thanks guys!

The customer service agent was warm, professional and very informed. She took time to be sure I was totally satisfied.

I was having trouble with logging into my account, an a simple call made it so easy. I have had a checking account with OneUnited for more then a year. I just made them my Primary Bank. The response with the customer service was quick with a pleasant voice on the other end. Gave me a confidence feeling that I am at the right place..

The young lady seemed committed to assist & do all that ahe could to help.