I was able to open this account on February 19, 2026, without any problems. It was very convenient with easy access to their website and the banking features such as helping each member reach differen... Ver mais
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Veja o que dizem as avaliações
Great customer service to fault, and as stated before, great on getting your money back, went impacted it by fraud. The dislike that I have if you use your overdraft more than once or twice, they will... Ver mais
I’m extremely frustrated with this United One Bank Their infrastructure is severely outdated OMG It’s as if I went back in time before there were computers I mean back to the Horse & Buggy Days I hav... Ver mais
A empresa respondeu
OneUnited Bank is a bank that helps lower income individuals learn financial independence. The bank offers tools such as autosave and money management. Money management allows you to track all your ac... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre OneUnited Bank
Escrito pela empresa
OneUnited Bank is America’s largest Black-owned FDIC-insured bank. The bank is nationally noted for its use of state-of-the-art technology to create unique financial products that serve the needs of low-to-moderate income communities and historically underserved minority populations.
At OneUnited, banking isn’t just a service, but a technology-driven, personalized experience to help you make informed financial decisions.
Join the future of finance!
The Financial Brand and American Banker featured OneUnited Bank for its innovative use of artificial intelligence and data aggregation technology to boost financial literacy, offer payday loan alternatives, improve users' financial health, and bridge nationwide economic and opportunity gaps.
OneUnited Bank's national achievements have also recently been published in several publications, including Cheddar TV from the New York Stock Exchange (twice), CNN, Forbes, Fortune Magazine, CNBC’s “Squawk on the Street”, and Bloomberg.
CNBC recently produced a documentary showcasing OneUnited Bank’s impact on historically underrepresented minority populations. The full episode can be viewed here.
OneUnited Bank is certified by the U.S. Department of Treasury as a Community Development Financial Institution (CDFI).. This past year, we received the U.S. Department of Treasury's Bank Enterprise Award for Community Development and have been honored on eleven previous occasions.
OneUnited Bank recently received the prestigious, first-annual Talent Maximization Award for Community Financial Literacy Innovation at the Investment Diversity Advisory Council (iDAC) Global Finance Summit 2024. This award recognizes OneUnited's pioneering use of technology to empower individuals from low-to-moderate income communities and historically underserved minority populations to make better financial decisions.
For more than 50 years we’ve been focused on fostering better financial wellness for the communities we serve. This clarity of vision and mission is reflected in everything we do. Our goal is to unite a variety of communities to share ideas, technology, and management resources to better meet the banking needs of their communities.
Learn more about our community impact HERE
Informações de contato
Estados Unidos
- www.oneunited.com
4,3
Excelente
684 avaliações
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After closing my secure account
After closing my secure account. One December 4th. Telling me to mail a money order. On February 2nd. 27.83. now you're telling me 30 more days just to get $300. Same on y'all. And if I close my account it's because you're ignoranty
4 de dezembro de 2024
Resposta da OneUnited Bank
We understand your frustration regarding the processing of your security deposit refund. Thank you for taking the time to share your feedback.
As stated in the Unity Visa Cardholder Agreement, security deposits cannot be used to pay off the balance on the account. The collateral deposit will be released to the holder no later than 30 days after the final payment is received, the balance is zero and the account is closed.
We have sent you a private email regarding your refund request.
For further details, please refer to the Unity Visa Cardholder Agreement: https://www.oneunited.com/core/content/uploads/2024/10/UNITY-Visa-Cardholder-Agreement-October-2024.pdf
OneUnited Bank is a bank that helps…
OneUnited Bank is a bank that helps lower income individuals learn financial independence. The bank offers tools such as autosave and money management. Money management allows you to track all your accounts, including your 401k, online banking, investments, and Roth IRA in one place, so you can track your money. It also offers budgeting help to make budgeting easier. I'd rate this bank a 9.5 out of 10.
8 de fevereiro de 2025
Resposta da OneUnited Bank
Thank you for the amazing feedback! We're so glad you're benefiting from our financial independence tools. We're constantly working on new features and improvements, so your input is really appreciated. It's feedback like this that fuels our commitment to continue improving and expanding our services.
Professional Banking with a neighborhood feeling
Customer Service was excellent I felt at home speaking to my operator and she answered all my questions in regards to my newly opened account
2 de fevereiro de 2025
Resposta da OneUnited Bank
We truly appreciate your feedback! It's fantastic to hear you had such a positive experience opening your new account. We're committed to providing ongoing support and excellent customer service.
Resposta da OneUnited Bank
Thank you for your feedback. We're so glad you appreciated our team's commitment to providing informative, courteous, and knowledgeable service.
The customer service was sufficient…
The customer service was sufficient they knew what they were talking about and it was quick and I didn't have to wait it was wonderful polite
3 de fevereiro de 2025
Avaliação não solicitada
Resposta da OneUnited Bank
Thank you so much for your positive feedback! We're glad you had a quick and efficient experience with our knowledgeable and polite team.
Resposta da OneUnited Bank
We love the enthusiasm! We take our responsibility very seriously and are always working to provide the best possible service and security.
Resposta da OneUnited Bank
Thank you so much for your feedback! We're thrilled to hear you're experiencing great service with us. We really appreciate you taking the time to share your experience!
Resposta da OneUnited Bank
Wow, thank you! It's fantastic to hear that you felt our customer service was excellent. We're so glad we could provide that experience for you!
Very patient and courteous agent.
Very patient and courteous agent.
27 de janeiro de 2025
Avaliação não solicitada
Resposta da OneUnited Bank
Thank you so much for your review! We strive to provide the best service possible, and your feedback is greatly appreciated.
Awesome
I had a financial situation that was causing a slight bit of strife occurring on my account. I spoke with a wonderful representative who assisted me with all of my needs and also offered excellent advice as well wonderful customer service, very courteous, very professional, and I enjoyed every minute of the call.
16 de janeiro de 2025
Avaliação não solicitada
Resposta da OneUnited Bank
Thank you so much for your kind review! We're thrilled to hear that our representative was able to provide you with the assistance and support you needed during a challenging time. We strive to offer excellent customer service and appreciate your recognition of our team's professionalism, courtesy, and helpful advice.
I actually enjoyed my interaction with…
I actually enjoyed my interaction with the customer service representive.
16 de janeiro de 2025
Resposta da OneUnited Bank
We're so happy to hear you enjoyed your interaction with our team! Our representatives are dedicated to providing helpful and friendly service.
attentive and compassionate service
he was quick and courteous.
16 de janeiro de 2025
Avaliação não solicitada
Resposta da OneUnited Bank
Thank you for your kind words about our customer service representatives. We are always striving to provide our customers with excellent service, and we are glad that you found our team to be quick and courteous. We appreciate your feedback.
Quick Follow-up
I was researching opening a new account after hours, so I submitted my question via chat, I was pleasantly surprised to get a quick response during business hours.
14 de janeiro de 2025
Resposta da OneUnited Bank
Thank you for your feedback! We're thrilled to hear you were able to connect with us via chat and receive a quick response during business hours. Our team is committed to providing excellent customer service!
To give the people a reason to open checking accounts and saving accounts
It is the right thing for me to do,,I need this account's for my business also
13 de janeiro de 2025
Resposta da OneUnited Bank
Thank you so much for your kind words and for choosing OneUnited Bank! We're thrilled to hear that our services are meeting your business needs.
We're committed to providing our customers with the support and resources they need to succeed!
Consumers Beware
In June 2024, I started banking with OneUnited and signed up for their Secured Unity Visa Card. I call 877-663-8648 at least 5-6 times in one day to try to speak with a branch manager or a customer service representative. To date, I have not been able to reach a live representative to answer questions about my account or to file a Reg E claim for inaccurate transactions. Additionally, I pay my bill on the due date, but some third-party company holds the money for 1-2 weeks after the payment, and then this unknown company posts the payment in the next month. When I called to ask why you accepted a debit card payment on June 30th but failed to post the payment until July 7th or thereafter, I was told a ticket could be created, and someone would reach out to me, but no one has returned my call. I reached out a few more times to get a response, but the phone just rang for 3-4 minutes and then disconnected. If there are issues with the account, I am told to call Visa, but the employees with Visa are not able to assist with card account management. I was recently told the card would be closed out for poor payment history, but I paid the card on time, and the third-party company that OneUnited Bank has contracted is withholding my payment. to date, they still have not returned my initial $1,000, and the phones are not working again.
13 de janeiro de 2025
Avaliação não solicitada
Resposta da OneUnited Bank
We tried to reach you to inform you of the update we made to your account. Please review your email for the update. Thank you for your feedback.
Resposta da OneUnited Bank
We're happy to hear our customer service team was helpful!
first call since I opened my account very…
The experience was very helpful,courteous and enjoyed this conversation. Sorry I was disconnected and would like to talk to the same rep.
Thank you for your service
9 de janeiro de 2025
Avaliação não solicitada
Resposta da OneUnited Bank
Thank you so much for your kind feedback! We're thrilled to hear that you had a positive experience with our team.
I’m thrilled to be apart of a Black…
I’m thrilled to be apart of a Black owned bank. The website is very educational, self serving, & user friendly.
8 de janeiro de 2025
Resposta da OneUnited Bank
Thank you so much for your kind review! We're thrilled to hear that you're enjoying the experience of banking with OneUnited.
We're passionate about providing our customers with informative and easy-to-use resources, and we're always striving to improve our website.
BankingBlack
I recently started banking with OneUnited Bank and couldn't be more impressed. The application process was a breeze, and I received a response within minutes. Their range of fantastic banking products, all without monthly fees, makes managing my finances a delight. Plus, their AI-driven tools have been incredibly helpful in making informed financial decisions. Overall, an exceptional banking experience that I highly recommend!
3 de janeiro de 2025
Resposta da OneUnited Bank
Thank you so much for your glowing review! We're thrilled to hear that you're enjoying your experience with OneUnited Bank.
It's wonderful to know that you found our application process easy and efficient. We're constantly striving to improve our customer experience, and your positive feedback is greatly appreciated.
Great experience and helped meGreat experience and helped me get to the bottom of a problem quickly get to…
Great experience and helped me get to the bottom of a problem quickly
3 de janeiro de 2025
Avaliação não solicitada
Resposta da OneUnited Bank
We're thrilled to hear that you found our service to be helpful in resolving your problem. We're committed to providing our customers with the support they need, and we're always looking for ways to improve our processes.
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