Online for Equine Avaliações 

355
•
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Online for Equine will be my new choice of equine shopping. Easy ordering, great prices and items came promptly. Had a query that was answered immediately, so highly recommend.

Avaliado com 5 de um total de 5 estrelas

This is an unsolicited review because I want to praise the service I received from Online for Equine. I got a good price for the fly mask I ordered, but I didn’t receive an email to say it had been d... Ver mais

Avaliado com 5 de um total de 5 estrelas

An order went slightly wrong, as the postage had not been added to the total, being several hundred miles away, pickup @ Warehouse was not going to happen, thought this was sorted by initial call and... Ver mais

Avaliado com 2 de um total de 5 estrelas

Item took over 3 weeks to arrive. Open day I ordered up until 2 weeks later the order was not processed. Upon realising my address was on IOW I had to pay an additional £10 delivery (aswell as the in... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Acessórios para Montaria

Escrito pela empresa

Online for Equine is an equestrian shop selling high-quality horse riding equipment including horse riding clothing, saddlery, tack, boots & more. For support, please call us using 01785-472221. Winners of the BETA Equestrian Retailer of the Year in 2017 and finalists for BETA Equestrian Online Retailer of the Year 2019 & 2020!


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

355 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 87% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,3

Todas as avaliações

(355)

41 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

good service

good product - Woof socks, came in good time, good communication

22 de maio de 2023
Avaliação não solicitada
logotipo da Online for Equine

Resposta da Online for Equine

Thank you for taking the time to leave a review, we are glad you are happy with the service :)

Avaliado com 5 de um total de 5 estrelas

Highly recommend this company

Highly recommend this company. I had a problem with a purchase (manufacturing issue) and the response has been spot on..... Prompt, efficient and polite but friendly. I would not hesitate to use them in the future and would definitely recommend.

18 de maio de 2023
Avaliação não solicitada
logotipo da Online for Equine

Resposta da Online for Equine

Thank you for taking the time to leave a review, we are glad you are happy with the service :)

Avaliado com 5 de um total de 5 estrelas

Good service, good product, no probs

Clear description and pricing (mucker boots), fast delivery, no problems at all.

15 de maio de 2023
Avaliação não solicitada
logotipo da Online for Equine

Resposta da Online for Equine

Thanks for taking the time to leave a review, we are glad to hear they arrived promptly - Team O4E

Avaliado com 5 de um total de 5 estrelas

Responsive and fast delivery

Responsive and fast delivery. Quality product and reasonably priced.

15 de maio de 2023
Avaliação não solicitada
logotipo da Online for Equine

Resposta da Online for Equine

Thanks for taking the time to leave a review, we are glad you are happy with your product - Team O4E

Avaliado com 5 de um total de 5 estrelas

Good price

Good price, items well protected in packaging and delivered quickly.

12 de maio de 2023
Avaliação não solicitada
logotipo da Online for Equine

Resposta da Online for Equine

Thanks for taking the time to leave a review, we will give the warehouse team a thumbs up for good packaging - Team O4E

Avaliado com 5 de um total de 5 estrelas

Greenguard headcollar

Good experience, delivered the order as promised. Can't say better than that. Well priced product.

12 de maio de 2023
Avaliação não solicitada
logotipo da Online for Equine

Resposta da Online for Equine

Thanks for taking the time to leave a review, we are glad to hear the item arrived promptly - Team O4E

Avaliado com 5 de um total de 5 estrelas

Company is brilliant but the courier…

Company is brilliant but the courier service royal mail is poor

2 de maio de 2023
Avaliação não solicitada
logotipo da Online for Equine

Resposta da Online for Equine

Dear Adam Thanks for taking the time to leave a review, we are sorry to hear Royal Mail weren't great for you on this occassion, we have involved the senior team at Royal Mail due to a higher than usual incidence in delays and we are working with them to monitor the service provided :)

Avaliado com 5 de um total de 5 estrelas

Great fast service

Great fast service, Le Mieux numnahs considerably better priced than elsewhere, have already ordered another one!

2 de maio de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Riding Crop

I am still waiting on my order, should have been delivered 3 days ago. One disappointed young rider today. I have emailed but have not had a reply.

29 de abril de 2023
Avaliação não solicitada
logotipo da Online for Equine

Resposta da Online for Equine

Dear Richard
We are glad that after the initial delays FedEx delivered; we do apologise that the delivery was not the next day service it should have been.
We have raised this as a complaint with our FedEx manager.
We do hope the communication we have provided throughout this has been adequate and thank you for shopping with Online for Equine

Avaliado com 1 de um total de 5 estrelas

I’ve been waiting for an order of…brushes

I’ve been waiting for an order of grooming brushes for 2 weeks now! Still prosessing! I had a response to say sorry for the slight delay and my items will be shipped with 24hr Royal Mail service and have waited a few more days and nothing! These were a gift for my little boy for his new pony.
Won’t be buying from here again.

9 de abril de 2023
Avaliação não solicitada
logotipo da Online for Equine

Resposta da Online for Equine

Please accept our most sincere apologies, the delays we have been experiencing with Royal Mail for both inward and outbound goods is not acceptable and this has been raised with the senior team at Royal Mail. I have requested the customer service team follow this up with you next week. Thank you for the feedback - Team O4E

Avaliado com 5 de um total de 5 estrelas

Top quality products; good value; great service!

I’ve used this company several times; high quality products, excellent customer service when exchanges needed.

Would note that sizing is a little ‘small’ so for riding jackets and comfort I tend to order a size bigger; but that’s just my preference.

Highly recommend!

18 de abril de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great product, excellent service

The jacket was delivered exactly when expected and it is a perfect fit and as described on the website. Easy to purchase, a good price, I was kept informed and the product is great!

11 de abril de 2023
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Product as expected BUT it would have…

Product as expected BUT it would have been nice if it was clean. The fleece lining was covered in pet hair, which was not pleasant.

29 de março de 2023
Avaliação não solicitada
logotipo da Online for Equine

Resposta da Online for Equine

Good morning; we are so incredibly sorry to hear an item has arrived in this condition. Please email our help team using help@onlineforequine.co.uk and we will arrange for this item to be collected and a replacement issued.
Team O4E

Avaliado com 1 de um total de 5 estrelas

Didn’t arrive in time for Mother’s Day…

Didn’t arrive in time for Mother’s Day even though I ordered it a week in advance.

19 de março de 2023
Avaliação não solicitada
logotipo da Online for Equine

Resposta da Online for Equine

Dear Neil,
Many thanks for taking the time to review. I have checked into your order and your order was placed on the evening of the 13th of March after close and posted the very next day on your selected service of Tracked 48. Your tracking is showing delays with Royal Mail for which we apologise. We will raise this complaint with Royal Mail on your behalf. Apologies for any inconvenience caused.

Avaliado com 5 de um total de 5 estrelas

A VERY happy customer. 5 stars

I am a VERY happy Online for Equine customer and have ordered 3 times from them in the last three weeks.
One pair of mules was too big. A quick phone call and they were collected the following day by Royal Mail, with the replacement pair already on the way.
I have to say I'm amazed by some of the negative reviews. Surely, once an issue has been resolved in a polite and courteous manner, reviews should be amended accordingly? Only good manners in my opinion.
I will certainly use Online for Equine again (probably too often) given their excellent range, keen prices and superb customer service.
This review would be 6 stars out of 5 if that was possible :)
Thank you all. I hope to pop by one of these days!

6 de março de 2023
Avaliação não solicitada
logotipo da Online for Equine

Resposta da Online for Equine

Thank you so much for the lovely review and we are glad to hear you have had repeated great service! Thanks for taking the time to leave us a good review, the team greatly appreciate it :) Team O4E

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