Online for Equine Avaliações 

355
•
O TrustScore é 4.5 de um total de 5

4,3

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Online for Equine will be my new choice of equine shopping. Easy ordering, great prices and items came promptly. Had a query that was answered immediately, so highly recommend.

Avaliado com 5 de um total de 5 estrelas

This is an unsolicited review because I want to praise the service I received from Online for Equine. I got a good price for the fly mask I ordered, but I didn’t receive an email to say it had been d... Ver mais

Avaliado com 5 de um total de 5 estrelas

An order went slightly wrong, as the postage had not been added to the total, being several hundred miles away, pickup @ Warehouse was not going to happen, thought this was sorted by initial call and... Ver mais

Avaliado com 2 de um total de 5 estrelas

Item took over 3 weeks to arrive. Open day I ordered up until 2 weeks later the order was not processed. Upon realising my address was on IOW I had to pay an additional £10 delivery (aswell as the in... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Acessórios para Montaria

Escrito pela empresa

Online for Equine is an equestrian shop selling high-quality horse riding equipment including horse riding clothing, saddlery, tack, boots & more. For support, please call us using 01785-472221. Winners of the BETA Equestrian Retailer of the Year in 2017 and finalists for BETA Equestrian Online Retailer of the Year 2019 & 2020!


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

355 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 87% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,3

Todas as avaliações

(355)

41 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 3 de um total de 5 estrelas

Ordering was easy and delivery was good…

Ordering was easy and delivery was good however the item itself is , I believe , incorrectly sized. I usually buy adult small, short back in protectors. This one, ‘aerowear shadow’ is supposed to be adult medium(10 to 12) no measurements given and is very small, despite checking the size guide.

3 de março de 2023
Avaliação não solicitada
logotipo da Online for Equine

Resposta da Online for Equine

Dear Jilly
We are glad to hear that you had a good experience with buying from us and delivery.
For future reference, products have a size guide available on product page (click the small coat hanger under the options) for a detailed breakdown of sizing to assist :)
We hope this helps and sorry it wasn't a 5* experience this time as a result of the fit

Avaliado com 5 de um total de 5 estrelas

Superb service

I ordered my new boots, which arrived on time. Unfortunately there was an issue with one of the boots. I made contact with a lady called Francesca. Francesca could not of been more helpful, her customer service was superb. She was professional and happy to help. Within three days, my boots were replaced and are absolutely perfect. Thank you Francesca.

21 de fevereiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Dewlivery to germany...

Dewlivery to germany...
TOP service - thank you

16 de fevereiro de 2023
Avaliação não solicitada
logotipo da Online for Equine

Resposta da Online for Equine

Great to hear your consignment arrived promptly, thanks for taking the time to review - Team O4E

Avaliado com 5 de um total de 5 estrelas

Really efficient company with very helpful staff

Really efficient company with very helpful staff. I had a query about a body protector that I was interested in purchasing and Victoria could not have been more helpful and efficient in her response. I have purchased from Online for Equine before and their service is always excellent. I highly recommend.

10 de fevereiro de 2023
Avaliação não solicitada
logotipo da Online for Equine

Resposta da Online for Equine

Thank you for taking the time to review - we do hope you're happy with your new body protector! Team O4E

Avaliado com 5 de um total de 5 estrelas

Still haven't received my parcel

Still haven't received my parcel! Presumably due to Royal Mail strikes/delays? After being contacted today by Equine Online, I can now say that I did receive my parcel at the weekend. Royal Mail has been informed by the company that I did not receive my delivery on the appointed day. My thanks to them.

4 de fevereiro de 2023
Avaliação não solicitada
logotipo da Online for Equine

Resposta da Online for Equine

Dear Barbara
Many thanks for your review.
We have notified Royal Mail and raised a complaint on your behalf due to the delays with them processing your parcel. We are sorry for their delays but glad to see you were happy with the service we provided.
We are glad we have resolved your issue and thank you for your review.
Team O4E

Avaliado com 5 de um total de 5 estrelas

First Class service

Francesca and the team at Online For Equine bent over backwards to resolve a Royal Mail issue we had with an order. I don't mean they ticked a few boxes, they went to extreme lengths to get a positive resolution for me. I wouldn't hesitate to use them again.

1 de fevereiro de 2023
Avaliação não solicitada
logotipo da Online for Equine

Resposta da Online for Equine

Dear James - thank you for your lovely review and comments. It's great to hear when the team work hard to sort courier issues!

Avaliado com 1 de um total de 5 estrelas

I have been nothing but disappointed…

I have been nothing but disappointed with this company from start to finish . I firstly placed an order at the end of last year and waited almost 2 weeks before cancelling the order . After looking on here and reading reviews that seem to be all good I thought I would give them another chance which finally I received my order to open it up and a pair of the boots i had ordered were covered in damp , I also ordered another 2 different boots which i sent back aswell . I have now received my refund and they have only refunded me for the damp covered boots . I will add that in receiving my order I did email to let this company know that a pair of the boots were damp and they did reply that they would let the manufacturers know about this. I also added in the email that I would be sending the whole of the order back.

27 de janeiro de 2023
Avaliação não solicitada
logotipo da Online for Equine

Resposta da Online for Equine

Dear Ayla
I have checked with the team notes and can see the return was processed today for you.
The faulty boots were processed separately as we aim to refund faulty goods within 24 hours of processing where possible whilst we are currently quoting 5-7 working days for standard returns due to high volumes. Your remaining refund is in the batch due to be processed tomorrow.
I have checked the system and can see the team also emailed a free of charge returns for the whole order due to the poor quality the boots were received in.
We have raised this with the manufacturer Mark Todd who have assured us their entire batch of this boot is due to be QC’d again.
We would appreciate if you could revise your feedback as we had processed this in this manner to try and speed up you receiving your refund having received a substandard quality item to ensure you weren’t waiting our quoted 5-7 working days
Team O4E

Updates: as per our response the remainder of the refund was issued today and this was followed up with a call to confirm this had been processed for you.

Avaliado com 5 de um total de 5 estrelas

Fantastic customer service

Fran was so helpful and knowledgeable guiding me over the phone to help me choose a perfect pair of boots! She ran to the warehouse and measured calf widths on a pair for me- which was incredible customer service! The boots arrived next day and I love them! I will definitely shop with you again!

10 de janeiro de 2023
Avaliação não solicitada
logotipo da Online for Equine

Resposta da Online for Equine

Dear Rachel,
Thank you for your lovely feedback, we will give Fran a big pat on the back :)
Thanks for taking the time to leave a review

Avaliado com 1 de um total de 5 estrelas

I have been waiting for an order that…

I have been waiting for an order that was allegedly dispatched on 19 December, however there was no valid tracking number on the dispatch email. I have sent two emails (06/01 and 11/01) asking for a tracking number and have received no response whatsoever. Dreadful customer service.

18 de janeiro de 2023
Avaliação não solicitada
logotipo da Online for Equine

Resposta da Online for Equine

Dear Alison
Thank you for taking the time to review.
We do apologise that there was an issue with your Royal Mail delivery. I can see my colleague responded to your query when Royal Mail advised us to treat this as a missing parcel.
Sadly, we have no further stock to replace the order for you and as such, a full refund was issued.
We do apologise that you are not happy with the service you have experienced on this occasion, a team member has been asked to follow this up with a phone call.

Avaliado com 5 de um total de 5 estrelas

Quick delivery

Speedy despatch in spite of it being the New Year and delighted with the product.

5 de janeiro de 2023
Avaliação não solicitada

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais