My order for a Harwell Oak Large Sideboard & Dresser was delivered towards end-March 2026, so first of all I congratulate OnlyOakFurniture for waiting four months before asking me to review. Often the... Ver mais
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Veja o que dizem as avaliações
The look of the book shelf is exactly what we wanted but the quality of build is poor, with some joints not being fully closed and another being packed out to make it fit. Unfortunately, these are on... Ver mais
Very friendly and helpful staff when contacted by phone. The unit was as expected, stylish, good finish and as description. Delivery on time with helpful delivery staff. Will use this company again. I... Ver mais
A empresa respondeu
Website was easy to navigate. Furniture quality is excellent I love them. They look very expensive and everyone admires them. They are very well made drawers and door work smoothly. Delivered on time... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Móveis
- Loja de Móveis para Quartos
- Atacadista de móveis
- Loja de móveis para escritório
- Loja de móveis ao ar livre
- Loja de móveis rústicos
Escrito pela empresa
Only Oak Furniture are one of the leading oak furniture stores in the UK. We offer a fantastic range of solid oak furniture to UK customers, with FREE delivery. Browse and shop online today for up to 50% off on certain products.
Informações de contato
Reino Unido
- www.onlyoakfurniture.co.uk
4,2
Muito Bom
577 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 90% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent prices
Excellent prices, very quick delivery, potting table is fabulous, exactly what I wanted and lovely customer service.
14 de fevereiro de 2025
Avaliação não solicitada
Resposta da OnlyOakFurniture
Thank you so much for your lovely review! We're thrilled to hear that you're happy with your potting table and that it was exactly what you were looking for. It’s also great to know you were pleased with our prices, speedy delivery, and customer service. We truly appreciate your support and hope to serve you again in the future!
Good but...
There was a good range of furniture on the website. Delivery of the dressers and nest of tables went well, however the dining table delivery was scheduled then cancelled twice. Apparently there were none in stock at the manufacturer and that design is discontinued, but it is still showing as available on the website. Had to get a refund and order a different table from another supplier.
27 de janeiro de 2025
Avaliação não solicitada
Resposta da OnlyOakFurniture
Thank you for sharing your feedback with us! We're so glad to hear that you found a good range of furniture on our website and that the delivery of the dressers and nest of tables went smoothly.
We sincerely apologize for the inconvenience caused by the scheduling and availability issues with your dining table. It’s disappointing to know we couldn’t meet your expectations on this occasion, and we understand how frustrating that must have been.
Your experience has been shared with our team to ensure our stock levels are accurately reflected on the website moving forward. Thank you for bringing this to our attention—it helps us improve and provide better service to all our customers.
We truly hope you'll consider shopping with us again in the future, and we’d be happy to assist you personally to ensure a seamless experience.
Drawers
Another great product. Love my 7 drawer cabinet. Excellent quality. Packaged well. Cheery delivery drivers. Would highly recommend this company
18 de fevereiro de 2025
Avaliação não solicitada
Resposta da OnlyOakFurniture
Thank you so much for your wonderful feedback! We’re thrilled to hear that you love your 7-drawer cabinet and found it to be of excellent quality. It’s great to know the packaging met your expectations and that our delivery drivers left a positive impression.
Your recommendation means the world to us, and we truly appreciate your kind words. We look forward to serving you again in the future!
Ordered record cabinet
Ordered record cabinet. Picture and description just what we wanted and the real piece of furniture was as good as we hoped.
12 de fevereiro de 2025
Avaliação não solicitada
Resposta da OnlyOakFurniture
Thank you for your kind words! We’re so pleased to hear that the record cabinet met your expectations and was just what you were looking for. It’s always our goal to ensure the quality of our furniture matches what’s shown in the pictures and descriptions, so your feedback truly means a lot to us.
We hope you enjoy your new piece, and we look forward to serving you again in the future!
Communication from the office and the…
Communication from the office and the delivery people texting me beforehand telling me where they are
13 de fevereiro de 2025
Avaliação não solicitada
Resposta da OnlyOakFurniture
Thank you for your feedback! We’re so glad to hear that you appreciated the communication from our office and the updates from our delivery team. Keeping our customers informed is a top priority, and we’re thrilled that it made your experience smooth and convenient.
We look forward to serving you again in the future!
Love our new dresser and good…
Love our new dresser and good communication from only oak through the process, however the big let down was the delivery service from the courier.
Waited in twice with no delivery and not any communication from them which was very poor.
11 de fevereiro de 2025
Avaliação não solicitada
Resposta da OnlyOakFurniture
Thank you for taking the time to share your feedback with us! We’re delighted to hear that you love your new dresser and appreciated the communication from our team throughout the process.
We’re truly sorry to hear about the issues with the delivery service and the lack of communication from the courier. This is not the standard we aim to uphold, and we will be addressing this with our delivery partner to prevent such occurrences in the future.
Your patience and understanding mean a lot to us, and we’re grateful for your honest feedback—it helps us improve. We hope you’ll enjoy your new dresser for years to come, and we’d love the opportunity to serve you again with a better experience.
Would absolutely avoid this company - look elsewhere!
Would absolutely avoid this provider. I ordered a kitchen island in mid October that was supposed to be delivered in November. Got a terse email saying that things were delayed but it would come in January. No attempt to try to explain or assist, provide discount or look for alternate options. Never heard anything back and then had to chase them down in January to be told it was now February. February comes and now am told they are not sure, but definitely not before my charity event on Feb 21st. Considering I ordered it 4 months prior, figured that was ample time. Not only did they not want to accept any responsibility for the delays, blaming vague suppliers and general supply chains (yet all my other furniture from other providers did not have 4 month issues), they were curt, unfriendly and did not make any attempts to solve the problem other than literal lip service and meaningless apologies. Even more frustrating was how un-proactive they were about notifying me about delays - every 4-6 weeks I had to email to find out the status of my product, only to be told 'oh we're really sorry but it's going to be further out now'. Mickey Mouse show, unprofessional and terrible customer service - there are lots of better options out there!
31 de janeiro de 2025
Avaliação não solicitada
Resposta da OnlyOakFurniture
Thank you for sharing your experience with us, and we sincerely apologize for the frustrations and inconveniences you faced. We understand how disappointing and unacceptable this situation was, especially given the importance of receiving your kitchen island in time for your event.
Delays like this are never the experience we aim to provide, and we deeply regret our failure to communicate proactively and effectively. While supply chain challenges can sometimes arise, we recognize that our handling of the situation fell short, and for that, we take full responsibility.
Your feedback has been shared with our team, and we are committed to improving both our communication and problem-resolution processes to ensure this does not happen again. We appreciate your patience throughout this ordeal and deeply regret that we were unable to meet your expectations.
If there is anything further we can do to make this right, please don’t hesitate to contact us directly. We value your input and are taking this as an opportunity to learn and improve.
Very friendly
Very friendly, professional company, and quality products!
5 de fevereiro de 2025
Avaliação não solicitada
Resposta da OnlyOakFurniture
Thank you so much for your kind words! We’re thrilled to hear that you found our team friendly and professional, and that you’re happy with the quality of our products.
Your support means the world to us, and we look forward to serving you again in the future!
A good service from start to finish
A good service from start to finish, i had sent sent a couple of emails early on regarding wrong address etc and they sent a positive response very quickly, a good price too!
6 de fevereiro de 2025
Avaliação não solicitada
Resposta da OnlyOakFurniture
Thank you for your fantastic feedback! We’re so glad to hear that you had a smooth experience from start to finish. It’s great to know our team was able to quickly assist you with the address issue and provide a positive resolution.
We’re also delighted that you found our pricing competitive. Your satisfaction is our top priority, and we truly appreciate your support.
We look forward to serving you again in the future!
Good service
Order service was quick and very smooth. Delivery company & only ock furniture keep in touch throughout the process. Would recommend.
5 de fevereiro de 2025
Avaliação não solicitada
Resposta da OnlyOakFurniture
Thank you for your wonderful feedback! We’re so pleased to hear that your order process was quick and smooth and that both our team and the delivery company kept you informed throughout.
Your recommendation means so much to us, and we’re thrilled you had a great experience. We look forward to serving you again in the future!
Good communication and price
4 de fevereiro de 2025
Avaliação não solicitada
Resposta da OnlyOakFurniture
Thank you for your feedback! We’re glad to hear you were pleased with our communication and found our pricing competitive. Your satisfaction means a lot to us, and we look forward to serving you again!
Great communication
Great communication, excellent quality with good value
3 de fevereiro de 2025
Avaliação não solicitada
Resposta da OnlyOakFurniture
Thank you for your kind words! We’re thrilled to hear that you were impressed with our communication, the excellent quality of our products, and the value we offer. Your support means the world to us, and we look forward to serving you again in the future!
Very happy with the sideboard but delivery let it down
Very happy with the sideboard which is good quality, arrived well packed in perfect condition, and was just what we wanted at a very good price. My only criticism was the delivery process, hence the 4 stars. I ordered the Katarina small sideboard for our hall on 6th January with a 5 -10 day delivery. Received a message on 13th January with a delivery date of 15th. On the 14th was told the expected time it was coming, then on the 15th it was cancelled. Fortunately this didn't inconvenience me but if I'd taken the day off from work to be home I'd have been less than pleased. I contacted OOF and was told it was a mistake by the delivery company DX who had gone to the wrong warehouse address as it had recently moved premises. I contacted OOF again after not hearing anything for another week and was told the delivery should be soon. After another week I contacted OOF again to be told DX would contact me as they were now back on schedule. The sideboard eventually arrived on 3rd February. As I was not in a hurry for the item this delay didn't cause me any inconvenience, but I can see it would certainly matter to some customers. I appreciate that delivery problems are out of their control, however, if OOF could have kept me informed over the weeks it took to arrive rather than me having to contact them for updates that would have been so helpful, though OOF did apologise and responded quickly each time I enquired. It would not put me off buying from OOF again in the future as the furniture is lovely, but I'd be sure to order in good time in case of delivery delays.
4 de fevereiro de 2025
Avaliação não solicitada
Resposta da OnlyOakFurniture
Thank you for taking the time to share your detailed feedback with us. We’re delighted to hear that you’re happy with your sideboard and its quality, packaging, and value. Knowing that the piece was exactly what you wanted means so much to us!
We’re truly sorry to hear about the delivery delays and the inconvenience caused by the lack of proactive communication. While we strive to provide a seamless experience, we recognize that this situation fell short of our usual standards. We’ve shared your feedback with our team and our delivery partners to help improve coordination and communication moving forward.
We appreciate your understanding and patience throughout this process, as well as your kind acknowledgment of our prompt responses to your inquiries. Your willingness to shop with us again means the world to us, and we’re committed to making your future experiences smoother and more efficient.
Thank you for choosing us, and we hope you enjoy your beautiful new sideboard for years to come!
Great quality furniture …
We have just received our piece of furniture ..absolutely delighted with it 😀 very well made looks lovely in our sunroom we have just purchased 4 new chairs and this goes really well ..the only reason I've give 4 stars is it's took 4 weeks to arrive and delivery date was changed 3 times but don't let that put you off( I'm just a bit impatient)the furniture is perfect ..love it one happy lady 😊 ❤️
27 de janeiro de 2025
Avaliação não solicitada
Resposta da OnlyOakFurniture
Thank you so much for your lovely feedback! We’re thrilled to hear that you’re absolutely delighted with your new furniture and that it looks perfect in your sunroom. It’s wonderful to know it complements your new chairs so well!
We’re sorry to hear about the delays and changes to the delivery date, and we truly appreciate your patience throughout the process. Your understanding means a lot to us, and we’re glad the final result was worth the wait.
Thank you again for your kind words and for choosing us—we’re so happy to have made you one happy lady! 😊 ❤️ We hope to serve you again in the future.
Very good
Positives are items ordered were competitively priced and upon receipt appear to be of a good quality. What we hadn’t understood when using website was that Only Oak are distributors rather than direct suppliers. I’ve no doubt this is explained on their website so no criticism. After ordering we were informed that items would be fulfilled by 2 sellers but details of who these would be was not made clear. Consequently I received 2 text messages from 2 sources to arrange delivery. One supplier made reference to Only Oak thereby connecting the mental dots, the other didn’t- it just requested I click on a link to book a collection of unknown items from an unknown source. As there are so many online scams I will not click on links so I called Only Oak to ascertain if text was from their supplier. They needed to call me back, which they duly did the next day and reassured ok to proceed. I am supplying this feedback to try to be helpful to other customers and not to be negative regarding using this Company.
22 de janeiro de 2025
Avaliação não solicitada
Resposta da OnlyOakFurniture
Thank you for your detailed feedback! We’re glad to hear that you found our items competitively priced and of good quality upon receipt. Your kind and constructive comments are greatly appreciated.
We understand how the process might have been confusing, especially when receiving messages from multiple suppliers. We’re grateful you brought this to our attention—it’s feedback like yours that helps us refine and improve the experience for all our customers.
Thank you for your patience and for taking the time to verify the authenticity of the messages. We’ll work to make it clearer how orders are fulfilled and ensure better communication regarding delivery sources in the future.
We’re so pleased you chose to shop with us and hope you enjoy your new furniture. We look forward to serving you again!
Ryedale collection dining room furniture
I m exteemly excited about my order. All items have been deliveted. Best quality and design ever.
Exact colour and style I had in mind.
Wish you all the best. You can't imagine how safe was the wrapping !!
I have more items in my shopping basket. Hhh, I d appreciate a good discount code :) :)
17 de janeiro de 2025
Avaliação não solicitada
Resposta da OnlyOakFurniture
Thank you so much for your amazing feedback! We’re absolutely thrilled to hear how excited you are about your order and that the items exceeded your expectations in quality, design, and style. It’s wonderful to know they were exactly what you had in mind!
We also appreciate your kind words about the secure packaging—it’s great to hear it left such a positive impression.
It’s fantastic that you already have more items in your shopping basket! 😊 While we can’t promise a discount code right now, we’d be delighted to help with any questions or provide personalized assistance for your next purchase.
Thank you for your support, and we wish you all the best too! We look forward to serving you again soon.
Great furniture and service
Second piece of furniture from this company. Excellent friendly service as before.
9 de janeiro de 2025
Avaliação não solicitada
First class communication from start to…
First class communication from start to finish. Ordered oak nest of tables Sunday afternoon. Informed Tuesday delivery would be Saturday, arrived as stated 9:00 am. Product well packed and in pristine condition. Would certainly recommend Only Oak from our experience
11 de janeiro de 2025
Avaliação não solicitada
Excellent from ordering to delivery
Excellent from ordering to delivery . Ordered between Xmas and new year recieved items 10 Jan. Communication very good.
Sideboard and coffee table very well made . Packaging excellent . Delivery men fantastic . I will definitely order again , I need the tv unit to match .
10 de janeiro de 2025
Avaliação não solicitada
I am extremely disappointed with the delivery
I am extremely disappointed with the service I received. The delivery was poorly managed, causing unnecessary delays and confusion. To make matters worse, customer support was unresponsive and failed to offer any meaningful assistance or resolution to my concerns.
This level of service is unacceptable and does not reflect the standard I expect from the company.
10 de janeiro de 2025
Avaliação não solicitada
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