My order for a Harwell Oak Large Sideboard & Dresser was delivered towards end-March 2026, so first of all I congratulate OnlyOakFurniture for waiting four months before asking me to review. Often the... Ver mais
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Veja o que dizem as avaliações
The look of the book shelf is exactly what we wanted but the quality of build is poor, with some joints not being fully closed and another being packed out to make it fit. Unfortunately, these are on... Ver mais
Very friendly and helpful staff when contacted by phone. The unit was as expected, stylish, good finish and as description. Delivery on time with helpful delivery staff. Will use this company again. I... Ver mais
A empresa respondeu
Website was easy to navigate. Furniture quality is excellent I love them. They look very expensive and everyone admires them. They are very well made drawers and door work smoothly. Delivered on time... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Móveis
- Loja de Móveis para Quartos
- Atacadista de móveis
- Loja de móveis para escritório
- Loja de móveis ao ar livre
- Loja de móveis rústicos
Escrito pela empresa
Only Oak Furniture are one of the leading oak furniture stores in the UK. We offer a fantastic range of solid oak furniture to UK customers, with FREE delivery. Browse and shop online today for up to 50% off on certain products.
Informações de contato
Reino Unido
- www.onlyoakfurniture.co.uk
4,2
Muito Bom
577 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 90% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Poor Quality not finished.
Ordered beginning of July bed was detailed on Website as in stock. We were told after ordering that it would take 20-26 weeks. That time came and went. It was finally delivered on 2nd Jan. The quality of the main Wooden frame is solid. The metal frame however is poorly constructed and holes to screws didn’t match up. We managed as we used leverage with monkey rench. We then also had to drill two holes in the bottom end to fit the end stops as they had not been put in yesterday we checked the top! Also no recompense was offered for such a poor service. If customer services had been more helpful and not dismiss queries and if compensation for the poor service had been offered more stars would have been awarded.
2 de janeiro de 2025
Avaliação não solicitada
Resposta da OnlyOakFurniture
Thank you for taking the time to share your experience with us. We sincerely apologize for the delays and issues you encountered with your order. We understand how frustrating it must have been to wait far longer than expected, and we regret any inconvenience this has caused.
Regarding the quality concerns with the metal frame and assembly difficulties, we truly appreciate your feedback. This is not the standard of quality or service we strive for, and we will be reviewing this with our team and suppliers to ensure improvements are made.
We also regret that our customer service team did not meet your expectations. Providing excellent service is a priority for us, and your comments highlight areas where we need to do better.
Once again, we are sorry for your experience and appreciate your honest feedback. We value your business and hope to have the opportunity to provide you with a better experience in the future.
Great item and was lucky enough to get…
Great item and was lucky enough to get delivered before Christmas. Delivery guys were so friendly and helpful. Would buy again from only oak furniture.
23 de dezembro de 2024
Avaliação não solicitada
Resposta da OnlyOakFurniture
Thank you so much for your kind review! We’re delighted to hear that you loved your item and that it arrived in time for Christmas. It’s also wonderful to know that our delivery team made the experience even better with their friendly and helpful service.
Your support and feedback mean a lot to us, and we truly appreciate your trust in Only Oak Furniture. We look forward to serving you again in the future!
good communication
kept me up to date with delivery and time.
people who delivered very helpful and friendly near end of a long day.
Sideboard is just as shown, well made and we are very happy with it.
16 de dezembro de 2024
Avaliação não solicitada
Resposta da OnlyOakFurniture
Thank you for your wonderful feedback! We’re so pleased to hear that you’re happy with your new sideboard and that it met your expectations for quality and design. It’s great to know you found our delivery updates helpful and that the delivery team provided friendly and efficient service despite their long day.
Your satisfaction means a lot to us, and we’re thrilled that you’re delighted with your purchase. Thank you for choosing us, and we look forward to serving you again in the future!
Good Company
Good communication regarding what to expect on delivery. Furniture is of good quality. The only thing I would comment on is there was no information as to how to assemble the wall unit which would have been helpful. You are asked to keep the packaging in case the item needs to be returned which is pointless as you have to destroy the packaging in order to get the unit out. Luckily we didn't need to do that as everything was alright.
4 de dezembro de 2024
Avaliação não solicitada
Resposta da OnlyOakFurniture
Thank you for your thoughtful feedback! We’re delighted to hear that you’re pleased with the quality of your furniture and that you found our communication about delivery helpful.
We appreciate your suggestions regarding assembly instructions and packaging. Your comments are invaluable in helping us improve our processes and ensure an even better experience for our customers in the future.
Thank you for choosing us, and we’re glad everything worked out perfectly with your purchase. We look forward to serving you again!
Very friendly company so helpful and…
Very friendly company so helpful and kindly delivered my beautiful chest of drawers to my upstairs bedroom.
30 de novembro de 2024
Avaliação não solicitada
Resposta da OnlyOakFurniture
Thank you for your lovely review! We’re so happy to hear that you had a positive experience with our team. It’s great to know that your beautiful chest of drawers arrived safely and that our delivery service made the process easy for you.
Your kind words mean a lot to us, and we look forward to assisting you again in the future!
Nordic Oak Sideboard.
The item was in stock which meant I received my order in a week. Also, the company kept me fully informed through tracking, where my order was. I bought another item from the range 2 years ago so I was keen that this purchase matched. A delight to deal with the company and I love my new small sideboard.
23 de novembro de 2024
Avaliação não solicitada
Resposta da OnlyOakFurniture
Thank you for your wonderful review! We’re thrilled to hear that you had a positive experience with your recent order and that the delivery was prompt and well-tracked. It’s fantastic to know that your new small sideboard lives up to the quality of the item you purchased two years ago.
We’re delighted that you’ve enjoyed your experience with us, and we truly appreciate your continued trust in our products. Thank you for choosing us again, and we look forward to serving you in the future!
Solid oak nest of tables
I ordered a nest of solid oak tables. The company kept me informed of my order status. The delivery driver texted me with his time of arrival. Tables look amazing, really good quality. I recommend this company.
2 de dezembro de 2024
Avaliação não solicitada
Resposta da OnlyOakFurniture
Thank you for your fantastic review! We’re delighted to hear that you’re happy with your solid oak tables and found them to be of amazing quality. It’s great to know that you appreciated our communication throughout the process and the delivery updates from our driver.
Your recommendation means so much to us, and we’re thrilled that you had such a positive experience. We look forward to serving you again in the future!
Great quality
Great quality, great value, great service
26 de novembro de 2024
Avaliação não solicitada
Resposta da OnlyOakFurniture
Thank you for your wonderful feedback! We’re so pleased to hear that you’re happy with the quality, value, and service you received. Your satisfaction is our top priority, and it’s fantastic to know we met your expectations.
We look forward to serving you again in the future!
Harwell Oak Nest of Tables
Quick response to my telephone enquiry, goods arrived very well packed. Very pleased with the quality and finish, they blend well with bookcase bought some years ago from another supplier. No hesitation in recommending and will use again
25 de novembro de 2024
Avaliação não solicitada
Resposta da OnlyOakFurniture
Thank you for your fantastic feedback! We’re thrilled to hear that you had a positive experience with our quick customer service and that your items arrived well-packed and in excellent condition. It’s wonderful to know that the quality and finish of your purchase meet your expectations and blend perfectly with your existing furniture.
Your recommendation means a great deal to us, and we look forward to serving you again in the future. Thank you for choosing us!
Easy to order and description was…
Easy to order and description was clear.
Very pleased with item.
16 de novembro de 2024
Avaliação não solicitada
Resposta da OnlyOakFurniture
Thank you for your lovely feedback! We’re delighted to hear that you found the ordering process easy and the item description clear. It’s wonderful to know that you’re very pleased with your purchase.
Your satisfaction means a lot to us, and we look forward to serving you again in the future!
Good service prompt delivery
Good service prompt delivery
21 de novembro de 2024
Avaliação não solicitada
Resposta da OnlyOakFurniture
Thank you for your kind words! We’re so pleased to hear that you were happy with our service and the prompt delivery. Your satisfaction is very important to us, and we appreciate you taking the time to share your experience.
We look forward to serving you again in the future!
Paid for an item on 25th July
Paid for an item on 25th July. Current delivery date, which has been delayed twice is 12th December (20 weeks). Be warned, check the delivery times and double it. Was supposed to be 11 weeks. They make stuff abroad, so 'global supply issues' will be common. UPDATE. Current predicted lead time from payment is 5.5 months
22 de novembro de 2024
Avaliação não solicitada
Resposta da OnlyOakFurniture
Thank you for taking the time to share your feedback. We’re glad you’ve highlighted your experience, and we sincerely apologize for the delays and any frustration caused by the extended delivery time.
While we strive to meet our estimated timeframes, we acknowledge that global supply challenges can sometimes lead to unforeseen delays. We appreciate your understanding as we navigate these issues and are working hard to improve communication and accuracy in our timelines.
Your comments are valuable to us, and we’re committed to providing a better experience in the future. Thank you for your patience and for bringing this to our attention.
Very pleased with my furniture
Very pleased with my furniture, Claire from customer services went beyond the call of duty in helping with my many queries ( delivery firm seems to have a problem using land line phone numbers ) would recommend.
12 de novembro de 2024
Avaliação não solicitada
Resposta da OnlyOakFurniture
Thank you for your wonderful feedback! We’re thrilled to hear that you’re very pleased with your furniture and that Claire provided exceptional support in addressing your queries. Going above and beyond for our customers is what we strive for, and we’re so glad to know Claire made your experience a positive one.
We appreciate your understanding regarding the delivery firm and will certainly pass along your feedback to help improve their process. Your recommendation means the world to us, and we look forward to serving you again in the future!
Great sideboard and easy ordering; shame about the plastic
Easy ordering process, lovely cabinet that came well protected and at time arranged. Driver was pleasant and helpful. Organising delivery time was easy. Only negative is amount of plastic our reclaimed wood sideboard came in - lots of plastic wrapping, and polystyrene that filled 3 bin bags! Please try to be more sustainable. I bought a reclaimed wood sideboard to try to think about the environment, and packaging choice was a little disappointing.
18 de novembro de 2024
Avaliação não solicitada
Resposta da OnlyOakFurniture
Thank you for taking the time to leave such thoughtful feedback. We’re delighted to hear that you found the ordering process easy and are happy with your lovely cabinet. It’s also great to know that the delivery process was smooth and that the driver was pleasant and helpful.
We truly appreciate your comments regarding the packaging. While our priority is to ensure your items arrive in perfect condition, we recognize the importance of sustainability and your concerns about the amount of plastic and polystyrene used. Your feedback is invaluable, and we are actively exploring more eco-friendly packaging options to better align with environmental goals.
Thank you for choosing us and for sharing your experience—it helps us improve and grow. We hope you enjoy your reclaimed wood sideboard for many years to come!
Very Quick Delivery
15 de novembro de 2024
Avaliação não solicitada
Resposta da OnlyOakFurniture
Thank you for your great feedback! We’re so pleased to hear that you were happy with the speed of our delivery service. Your satisfaction is our priority, and we’re glad we could meet your expectations.
We look forward to serving you again in the future!
If I had to email
If I had to email, you were very prompt at getting back to me. I didn't receive any notification of the day of delivery but when you called on the day it was sorted. I didn't help by giving you the wrong house number.
18 de novembro de 2024
Avaliação não solicitada
Resposta da OnlyOakFurniture
Thank you for your kind review! We're delighted to hear that you found our email responses prompt and that we were able to sort out the delivery details on the day, even with the mix-up on the house number. We truly appreciate your understanding and cooperation in ensuring everything went smoothly.
Your satisfaction is very important to us, and we look forward to serving you again in the future!
Really pleased with the Consul table
Really pleased with the Consul table, really well built, arrived on time with updates as to delivery time
13 de novembro de 2024
Avaliação não solicitada
Resposta da OnlyOakFurniture
Thank you for your lovely review! We’re delighted to hear that you’re really pleased with your Console table and impressed with its quality. It’s great to know that the delivery arrived on time and that the updates kept you informed throughout the process.
Your satisfaction is very important to us, and we truly appreciate your support. We look forward to serving you again!
Scandi oak coffee table
I purchased the small scandi oak coffee table , excellent quality, looks great. Love the curved edges.
Great communication, quick and professional delivery.
Table was very well packed, very happy
31 de outubro de 2024
Avaliação não solicitada
Resposta da OnlyOakFurniture
Thank you for your fantastic review! We’re thrilled to hear that you love your small Scandic oak coffee table and are impressed with its quality and design, especially the curved edges. It’s wonderful to know that our communication and delivery service met your expectations and that the table arrived well-packed.
Your happiness means the world to us, and we truly appreciate your support. We hope to serve you again in the future!
Excellent customer service from Claire
Excellent customer service from Claire.
Really lovely chest of drawers. Very happy customer
25 de outubro de 2024
Avaliação não solicitada
Resposta da OnlyOakFurniture
Thank you for your wonderful review! We're delighted to hear that you’re happy with your chest of drawers and that Claire provided excellent customer service. Your satisfaction means so much to us, and we truly appreciate your kind words.
We look forward to serving you again in the future!
Delivery person
I have no complaints regarding the item of furniture I purchased.
The disappointment is with the delivery man.
One was very polite whilst the other was abrupt and far from helpful. In fact down right rude.
Maybe looking into using a different delivery company would improve reviews.
Very happy with the furniture.
29 de outubro de 2024
Avaliação não solicitada
Resposta da OnlyOakFurniture
Thank you for your feedback and for sharing your experience. We're thrilled to hear that you're very happy with the furniture you purchased—it means a lot to us!
However, we’re truly sorry to learn about your disappointing interaction with one of the delivery team members. This is not the level of service we want our customers to experience. Please rest assured that we take this feedback seriously and will review this with our delivery partners to ensure improvements are made.
Your satisfaction is our top priority, and we appreciate your understanding as we work to enhance the overall experience for our customers.
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