I had a brilliant interaction on the phone with Yvonne I told her I didn't believe this debt is anything to do with me & after around 30 minutes she came back on the line & said that the debt that the... Ver mais
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Veja o que dizem as avaliações
Spoke with someone called Chris, he was brilliant to deal with, he was very pleasant. It’s been made clear that this debt isn’t mine and he helped out with giving clear instructions of what would be... Ver mais
A empresa respondeu
I would just like to thank Andrew who assisted me with my query, and who was very kind and understanding of my illness and situation. With his help, I was able to agree a payment to resolve this matt... Ver mais
A empresa respondeu
I received around 3 emails a week from this company for several weeks that went straight to my junk box. As I didn’t recognise their name, they were all deleted without being read. I don’t know if the... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Opos is a leading provider of debt collection and BPO services in the banking, utility, telecoms and retail finance sectors. We provide consumer and commercial collections expertise to a number of Key Clients within the United Kingdom, from our state of the art service centre in West Dumbartonshire. Founded in 2008, Opos has grown from strength to strength in what is a highly competitive and stringently regulated environment through a continued commitment to excellence, development and an ethical approach to collections. We are authorised and regulated by the Financial Conduct Authority. We are members of the Credit Services Association as well as founding members of the Scottish Compliance Forum. Opos is proud to be a leader in driving best practice across the financial services industry and our tailored approach to each of our clients ensures that the best outcomes for them, and their customers, are at the forefront of every decision we make.
Informações de contato
Meadowbank Street 15, G82 1JR, Dumbarton, Reino Unido
- 0141 428 3990
- general@oposlimited.com
- www.oposlimited.com
4,2
Muito Bom
1 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The person was very helpful and very…
The person was very helpful and very pleasant, they talked me through it all.
22 de janeiro de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for your kind feedback. We’re delighted to hear that our team member was helpful and pleasant, and that they were able to talk you through everything clearly. Providing a supportive and positive experience is very important to us, so we really appreciate you taking the time to let us know.
Jack the person I spoke to on the phone…
Jack the person I spoke to on the phone was very clear concise and supportive. The service is good for people of a nervous disposition.
21 de janeiro de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for your lovely feedback. We’re really pleased to hear that Jack was clear, concise, and supportive throughout your call. It’s great to know that our service felt reassuring, especially for those who may feel nervous. We’ll be sure to pass your kind words on to Jack.
John was brilliant
John was brilliant, fully understanding and great service, impossible to say a bad word about the service, give that man a medal
21 de janeiro de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you so much for your kind words! We’re delighted to hear about your experience with John. He’ll be thrilled to know his understanding and service made such a positive impression. We’ll be sure to pass on your feedback — a medal might be in order! 😊
Thanks again for taking the time to leave such a lovely review.
I found the process and the…
I found the process and the representative extremely helpful and courteous.
20 de janeiro de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for your kind feedback. We’re pleased to hear that you found both the process and our representative helpful and courteous. Providing clear and respectful support is very important to us, and we truly appreciate you taking the time to share your experience.
Fishing Expedition
Fishing email about "personal matter". Sooooo sneaky. Want to speak with me? Just state what you want.
Reply to Opos....
As I said "A fishing expedition " You emailed me, not the other way around. I obviously Googled Opos to find out who you are. That why I know I am correct. I have not had any loans for more than ten years and my cards are well up to date and paid off way before I need to. Any more fishing emails to my personal email address from yourselves and I will take action for harassment.
19 de janeiro de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for your feedback. We understand why the wording of the email may have felt unclear. Due to data protection requirements, we’re unable to include account-specific details until DPA checks are completed and we’re speaking directly with the account holder. For this reason, our messages sometimes refer generally to a “personal matter.”
Please be assured that this is not intended to be misleading. Opos Limited is FCA regulated, and we’re required to follow strict guidelines around customer communication and data security.
The lady on the phone was very helpful…
The lady on the phone was very helpful and easy to talk to…she gave me websites and numbers for me to contact for help.
19 de janeiro de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for your kind feedback. We’re so glad to hear that our team member was helpful and easy to talk to, and that she was able to provide you with useful resources. We understand how important support and guidance can be, and we truly appreciate you taking the time to share your experience.
I spoke with Brandon and I really…
I spoke with Brandon and I really appreciate his professionalism. Very patience and polite, willingness and cooperative.
16 de janeiro de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for taking the time to share your feedback. We’re delighted to hear about your positive experience with Brandon. His professionalism, patience, and willingness to help truly reflect the level of service we strive to provide. We’ll be sure to pass along your kind words to him. Thank you again for your trust and support.
Easy process, quick replies
Made me an offer, I accepted and the account is now closed. very easy process. Website could be better, too easy to logout by accident due to button colours.
15 de janeiro de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for sharing your experience. We’re glad to hear the offer process was straightforward and that your account was closed with ease. We also appreciate your feedback regarding the website—comments like yours help us identify areas for improvement, and we’ll be sure to pass this along to our web team. Thank you for working with us, and we wish you all the best going forward.
Always helpful and considerate
Had an account with them for a long time...always helpful and considerate with their clients. Nice folks in the other end of the phone to deal with.
15 de janeiro de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you so much for your kind words and for being a long-time customer. We truly appreciate your loyalty and are glad to hear our team has been helpful and considerate over the years. It means a lot to know our staff made your experience a positive one.
Ye very clear spoke good technical…
Ye very clear spoke good technical worker much appreciated thank for help.
14 de janeiro de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for your feedback. We’re glad to hear that everything was explained clearly and that our team member’s technical knowledge was helpful. Your appreciation means a lot to us.
I had a lovely advisor who listened to…
I had a lovely advisor who listened to my problems and dealt with them quickly and respectfully Jennifer was understanding and knowledgeable
13 de janeiro de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for taking the time to share your experience. We’re so pleased to hear that Jennifer listened carefully to your concerns and handled everything quickly and respectfully. She is a valued member of our team, and we’ll be sure to pass along your kind feedback. We truly appreciate your support.
A young lady who I was talking to was…
A young lady who I was talking to was very nice and very kind and helpful to me thank you
12 de janeiro de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you so much for your kind words! We’re delighted to hear that our team member was able to provide you with such a positive experience. Your feedback means a lot to us, and we truly appreciate you taking the time to share it.
Great service
Sam who took my call was very nice, helpful and explained parts I didn't understand as I did try online but I have difficulty as bit disliced but managed to get sorted
9 de janeiro de 2026
Avaliação não solicitada
Resposta da Opos Limited
We really appreciate you taking the time to share your experience. It’s great to hear that Sam was able to assist and explain things clearly, helping you get everything resolved. Your feedback will be passed on to Sam.
Very helpful and thoughtful
Very helpful and thoughtful and offered me a different service for help with my medical problems, new her job very well and explained it all clearly so I could understand what was happening with my repayments
8 de janeiro de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for sharing your experience. We’re really pleased to hear that the advisor was helpful, knowledgeable, and took the time to explain everything clearly. We’ll be sure to pass on your kind feedback to the advisor involved.
Conmen you ever ever contact me again…
Conmen you ever ever contact me again asking for money I don’t owe you. I swear you will have to change your fraudulent company name yet again. I will make it my task in life to harass you like you have harassed me for a debt you can’t even tell me the name of the company except you were passed the debt on by intrum limited surprise surprise linked to your company push me any further. I won’t hold back with publicly naming your directors and workers harassing people for debt they don’t owe
Asked what debt I owe they said utilities
Asked what company they had no name
Asked where debt came from replied intrum of which is linked to them
You are liars rogues and conmen
I told you I was ill with long term illness did your agent care . No he just kept talking over me.
I can’t talk much cos of my illness but I won’t give in to humiate you sad rotten little pieces of scum making people worry about debts that’s not theirs.
Company directors sort this out and your thieves who work for you
4 de janeiro de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for taking the time to share your concerns. We take all complaints seriously and are sorry to hear that this interaction has caused you distress.
Opos Limited is authorised and regulated by the Financial Conduct Authority (FCA), and we are committed to treating customers fairly, with particular care given where health or vulnerability is disclosed.
As we are unable to discuss individual accounts or allegations publicly, we’re unable to comment on the specific points raised here. However, we would encourage you to contact us directly so we can review this matter in full, including the concerns you’ve raised about the information provided and how the call was handled.
lady I spoke to was so nice and very helpful
The lady I spoke to made helped me so much and made the call a lot less stressful for me . She was very kind and understanding and that meant a lot she also gave me some useful contacts which I have sound very useful
5 de janeiro de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for your lovely feedback. We’re really pleased to hear that the advisor was able to assist you while being understanding, and we’ll be sure to pass your comments on.
Great Service
Spoke with a guy named Andrew, made the whole process of getting the payment plan sorted very easy. No judgement, very polite, very helpful.
31 de dezembro de 2025
Avaliação não solicitada
Resposta da Opos Limited
Thank you for sharing your experience! We're so glad Andrew was able to make the process easy and supportive for you. Your kind words mean a lot, and we’ll be sure to pass them along to him!
The woman i had spoken to today was…
The woman i had spoken to today was extremely helpful with sorting everything i needed help with.
Explain evrthing so i could fully understand and was more than happy to sort out all of my issues
30 de dezembro de 2025
Avaliação não solicitada
Resposta da Opos Limited
Thank you for your kind feedback.
We’re delighted to hear that the advisor you spoke with today was extremely helpful and took the time to explain everything clearly, ensuring you fully understood and that all your concerns were resolved. I’ll be sure to pass your comments on to the team.
Helpful in the phone call
29 de dezembro de 2025
Avaliação não solicitada
Resposta da Opos Limited
Thank you for your feedback.
We’re pleased to hear that you found the phone call helpful. I’ll be sure to pass your comments on to the advisor.
Fantastic service!
The gentleman who I spoke with (I'm sorry, I don't remember his name) was very empathetic, friendly and incredibly helpful. I cannot praise this gentleman enough, he made what I had anticipated to be an extremely stressful call a pleasure and made me feel at ease throughout the call.
22 de dezembro de 2025
Avaliação não solicitada
Resposta da Opos Limited
Thank you so much for taking the time to share this lovely feedback. We’re delighted to hear that our advisor made you feel at ease and turned what you expected to be a stressful call into a positive experience.
Empathy, friendliness, and clear support are exactly what we strive for, and your comments will be shared with the team. Even without a name, feedback like this is incredibly motivating and truly appreciated.
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