I would just like to thank Andrew who assisted me with my query, and who was very kind and understanding of my illness and situation. With his help, I was able to agree a payment to resolve this matt... Ver mais
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Veja o que dizem as avaliações
I have just contacted opos referance to a internet issue Yvonne was so polite with me she has taken on board what i had to say about the account issue and has helped me in a very big was in gettin... Ver mais
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The wonderful Yvonne called me earlier. She had so much empathy and didn’t judge me for one moment. I have had numerous personal issues over the last 6 years, which unfortunately, put me into a debt... Ver mais
A empresa respondeu
Debt collectors using predatory tactics trying to go after me a debt I have no knowledge of as I have no debts. I can only assume this is a zombie debt they are trying to threaten me into paying. No... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Opos is a leading provider of debt collection and BPO services in the banking, utility, telecoms and retail finance sectors. We provide consumer and commercial collections expertise to a number of Key Clients within the United Kingdom, from our state of the art service centre in West Dumbartonshire. Founded in 2008, Opos has grown from strength to strength in what is a highly competitive and stringently regulated environment through a continued commitment to excellence, development and an ethical approach to collections. We are authorised and regulated by the Financial Conduct Authority. We are members of the Credit Services Association as well as founding members of the Scottish Compliance Forum. Opos is proud to be a leader in driving best practice across the financial services industry and our tailored approach to each of our clients ensures that the best outcomes for them, and their customers, are at the forefront of every decision we make.
Informações de contato
Meadowbank Street 15, G82 1JR, Dumbarton, Reino Unido
- 0141 428 3990
- general@oposlimited.com
- www.oposlimited.com
4,2
Muito Bom
1 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Kind. And helpful
Guy who helped me was straight forward kind and helpful. Sorted things out in minutes and very professional.
Glad to have it sorted
3 de fevereiro de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for your lovely feedback. I’m really pleased to hear that the advisor was kind, helpful, and professional, and was able to resolve things for you so quickly. I’ll ensure this is shared with them
Danny was very helpful and clear during…
Danny was very helpful and clear during my call
3 de fevereiro de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for your comment. I’m pleased to hear that Danny was helpful and clear during your call — I’ll be sure to pass this feedback on to him.
Useless waste of space company
Useless waste of space company. I've spent the last 2 weeks going round in circles because they can't correct data that I told them was wrong... In the mean time you get patronising messages from them. I not even sure theres a human being giving the answers or if it's AI
2 de fevereiro de 2026
Avaliação não solicitada
Resposta da Opos Limited
We’re really sorry to hear about your experience and understand how frustrating it must be to feel stuck in a loop, especially when you’ve already flagged that information was incorrect. That’s not the experience we want anyone to have.
We also apologise if any of our previous messages came across as patronising — that was certainly not our intention. Your concerns should have been addressed clearly and efficiently, and we recognise that this hasn’t happened in your case.
Please be assured that our responses are handled by real people, and we’d genuinely like the opportunity to review what’s gone wrong and put it right. If you’re willing, we encourage you to contact us directly with your reference details so we can look into this properly and work towards a resolution.
Thank you for taking the time to share your feedback — it’s important to us, and we’re sorry we’ve let you down here.
Brilliant customer service and l was…
Brilliant customer service and l was able to get the help that l needed
2 de fevereiro de 2026
Avaliação não solicitada
Resposta da Opos Limited
We’re pleased to hear that you received brilliant customer service and were able to get the help you needed. Your comments are greatly appreciated and will be shared with the team. Thank you for taking the time to let us know.
Spoke with Abbie.
Spoke with Abbie.
She was amazing, listened to what I said, did exactly as I requested and together we were able to sort things out quickly.
30 de janeiro de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for taking the time to share your feedback.
We’re delighted to hear about your positive experience with Abbie. It’s great to know she listened carefully, followed your requests, and worked with you to resolve everything quickly. Your comments will be shared with her and the wider team, as feedback like this is always appreciated.
Opos
The lady who helped me was amazing, she explained everything to me, she understood all my problems, I’m a stroke & heart attack survivor, I never felt under any stress what so ever, thank you so much 🙏
29 de janeiro de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for taking the time to share your feedback.
We are delighted to hear that you received such a positive and supportive experience. It is especially important to us that customers feel understood, listened to, and never placed under pressure, and we are pleased this was reflected in your interaction. Your kind comments will be shared with the team member involved.
Thank you again for your thoughtful review, and we wish you all the very best.
Happy with the service all…
Happy with the service all understandable nice guy I spoke to. Answed all my questions . Very satisfied
28 de janeiro de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for your kind words. We’re so glad to hear the agent was helpful, understanding, and able to answer all your questions. We’ll be sure to share your feedback with them — it will really make their day!
The gentleman was very helpful and…
The gentleman was very helpful and understanding
27 de janeiro de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for your kind words. We’re pleased to hear the agent provided helpful and understanding service. We’ll be sure to pass on your comments to them.
Very helpful and understanding
Very helpful and understanding. Could not ask for more
27 de janeiro de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for your feedback. We’re really pleased to hear you found the service helpful and understanding. We’ll definitely pass on your feedback to the relevant agent
Great service from Jack
Great service from Jack! He was great help and provided me with as much information as he could to solve my issue.
26 de janeiro de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for your kind feedback! We’re delighted to hear that Jack provided great service and was able to offer clear and helpful information to resolve your issue. We’ll be sure to pass on your comments to him.
Spoke to John who I assume was I Head…
Spoke to John who I assume was I Head Office in Dumbarton. This debt was resolved very quickly and he kindly set up an affordable repayment plan. He understood my difficult situation and was very helpful. Plan in place. Affordable and thank you John for your understanding and helpful manner.
23 de janeiro de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for taking the time to share your feedback. We’re pleased to hear that John was able to assist you promptly, explain everything clearly, and set up an affordable repayment plan that works for you. We’re glad the matter was resolved quickly, and we’ll be sure to pass on your thanks for his understanding and helpful approach.
What a dreadful company
What a dreadful company. Harassing my aged Farther for money he doesn't owe, in somebody else's name, who has never lived at his property.
The lady was rude, spoke over me and wouldn't listen. This is the second time this has happened with this company. The first time they said they removed my Father's address and here we are again.
They are a rogue company chasing people for old statute barred debts and debts that have nothing to do with the people conracted!
22 de janeiro de 2026
Avaliação não solicitada
Resposta da Opos Limited
We’re very sorry to hear about this experience and understand how upsetting this situation must be, especially involving your father. This is certainly not the level of service we aim to provide.
Please accept our apologies for any distress caused and for the way the conversation was handled. We take concerns about incorrect contact details and staff conduct very seriously.
We would appreciate the opportunity to look into this matter further and address your concerns. Please contact us on 0141 428 3990 or email us at general@oposlimited.com, so we can investigate and assist accordingly.
Allison Walker helped me a lot she…
Allison Walker helped me a lot she listened to what I had to say and explained what I needed to do. Very polite also.
21 de janeiro de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you so much for your kind feedback! We’re delighted to hear that Allison Walker was able to help you, listen carefully to your concerns, and clearly explain the next steps. We’ll be sure to pass along your compliments
The person was very kind and…
The person was very kind and understanding my situation and supported me throughout the conversation.
22 de janeiro de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you so much for your kind words! We’re really glad to hear that our team was able to support you and make the experience a positive one. Your feedback truly means a lot to us.
The person was very helpful and very…
The person was very helpful and very pleasant, they talked me through it all.
22 de janeiro de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for your kind feedback. We’re delighted to hear that our team member was helpful and pleasant, and that they were able to talk you through everything clearly. Providing a supportive and positive experience is very important to us, so we really appreciate you taking the time to let us know.
Jack the person I spoke to on the phone…
Jack the person I spoke to on the phone was very clear concise and supportive. The service is good for people of a nervous disposition.
21 de janeiro de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for your lovely feedback. We’re really pleased to hear that Jack was clear, concise, and supportive throughout your call. It’s great to know that our service felt reassuring, especially for those who may feel nervous. We’ll be sure to pass your kind words on to Jack.
John was brilliant
John was brilliant, fully understanding and great service, impossible to say a bad word about the service, give that man a medal
21 de janeiro de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you so much for your kind words! We’re delighted to hear about your experience with John. He’ll be thrilled to know his understanding and service made such a positive impression. We’ll be sure to pass on your feedback — a medal might be in order! 😊
Thanks again for taking the time to leave such a lovely review.
I found the process and the…
I found the process and the representative extremely helpful and courteous.
20 de janeiro de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for your kind feedback. We’re pleased to hear that you found both the process and our representative helpful and courteous. Providing clear and respectful support is very important to us, and we truly appreciate you taking the time to share your experience.
Fishing Expedition
Fishing email about "personal matter". Sooooo sneaky. Want to speak with me? Just state what you want.
Reply to Opos....
As I said "A fishing expedition " You emailed me, not the other way around. I obviously Googled Opos to find out who you are. That why I know I am correct. I have not had any loans for more than ten years and my cards are well up to date and paid off way before I need to. Any more fishing emails to my personal email address from yourselves and I will take action for harassment.
19 de janeiro de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for your feedback. We understand why the wording of the email may have felt unclear. Due to data protection requirements, we’re unable to include account-specific details until DPA checks are completed and we’re speaking directly with the account holder. For this reason, our messages sometimes refer generally to a “personal matter.”
Please be assured that this is not intended to be misleading. Opos Limited is FCA regulated, and we’re required to follow strict guidelines around customer communication and data security.
The lady on the phone was very helpful…
The lady on the phone was very helpful and easy to talk to…she gave me websites and numbers for me to contact for help.
19 de janeiro de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for your kind feedback. We’re so glad to hear that our team member was helpful and easy to talk to, and that she was able to provide you with useful resources. We understand how important support and guidance can be, and we truly appreciate you taking the time to share your experience.
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