I would just like to thank Andrew who assisted me with my query, and who was very kind and understanding of my illness and situation. With his help, I was able to agree a payment to resolve this matt... Ver mais
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Veja o que dizem as avaliações
I have just contacted opos referance to a internet issue Yvonne was so polite with me she has taken on board what i had to say about the account issue and has helped me in a very big was in gettin... Ver mais
A empresa respondeu
The wonderful Yvonne called me earlier. She had so much empathy and didn’t judge me for one moment. I have had numerous personal issues over the last 6 years, which unfortunately, put me into a debt... Ver mais
A empresa respondeu
Debt collectors using predatory tactics trying to go after me a debt I have no knowledge of as I have no debts. I can only assume this is a zombie debt they are trying to threaten me into paying. No... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Opos is a leading provider of debt collection and BPO services in the banking, utility, telecoms and retail finance sectors. We provide consumer and commercial collections expertise to a number of Key Clients within the United Kingdom, from our state of the art service centre in West Dumbartonshire. Founded in 2008, Opos has grown from strength to strength in what is a highly competitive and stringently regulated environment through a continued commitment to excellence, development and an ethical approach to collections. We are authorised and regulated by the Financial Conduct Authority. We are members of the Credit Services Association as well as founding members of the Scottish Compliance Forum. Opos is proud to be a leader in driving best practice across the financial services industry and our tailored approach to each of our clients ensures that the best outcomes for them, and their customers, are at the forefront of every decision we make.
Informações de contato
Meadowbank Street 15, G82 1JR, Dumbarton, Reino Unido
- 0141 428 3990
- general@oposlimited.com
- www.oposlimited.com
4,2
Muito Bom
1 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Melissa
Excellent service and very understanding and so helpful
20 de abril de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for your feedback.
We’re pleased to hear Melissa provided excellent, helpful and understanding service. Your kind comments will be shared with her and the team.
What a bunch of contradictory crooks…
What a bunch of contradictory crooks tell you 1 thing then do another, cant talk about more than 1 item without you ringing back after each 1 , customer service is ice cold if i could rate no stars i absolutely would, dont give these any money or time
20 de abril de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for your feedback.
We’re sorry to hear you’re dissatisfied with your experience. We understand your frustration regarding how your queries were handled and the time it took to resolve matters.
We take all feedback seriously and will ensure your comments are shared with the relevant teams for review. If you would like us to look into this further, please contact our customer support team so we can help address your concerns directly.
Very helpful and understanding couldn't…
Very helpful and understanding couldn't fault them one bit my debts are clear now many thanks to the team great work
20 de abril de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for your feedback.
We’re pleased to hear you found the team helpful and understanding, and that everything has been resolved for you. Your kind words are appreciated.
I’d overpaid a debt and they called and…
I’d overpaid a debt and they called and told me and have arranged the refund in next few days hopefully x I will wait to see hopefully it arrives as lady on phone was lovely x
20 de abril de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for your feedback.
We’re pleased to hear your experience was positive and that everything was explained clearly. We hope the refund is processed smoothly for you in the coming days.
Your comments are appreciated.
Yvonne was extremely patient with me…
Yvonne was extremely patient with me listing my circumstances and financial woes . I received some great advice and pointers related to my specific complex situation.
Thank you !
20 de abril de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for your feedback.
We’re really pleased to hear that Yvonne was patient and able to provide helpful guidance tailored to your situation. Your comments are much appreciated and will be shared with her.
Absolutely great service by…
Absolutely great service by Yvonne/ivon/evon she provided me well class service she was so helpful and trust me. The first step is to take the first step and she was able to help me do this. She was so professional so kind so friendly and I would advise if you contact OPOS then you should definitely ask for Yvonne/ivon/evon.
20 de abril de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for taking the time to share your experience.
We’re delighted to hear that Yvonne provided such helpful and supportive service. It’s great to know she made a positive difference and guided you through things clearly.
We’ll be sure to pass your kind comments on to her.
Gillian was a great help on the call…
Gillian was a great help on the call this afternoon. Thank you!
20 de abril de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for your kind message.
It’s great to hear that Gillian was able to help you during your call this afternoon. We’ll be sure to pass your thanks on to her.
Chelsea was very helpful and clear.
17 de abril de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for your feedback.
We’re pleased to hear Chelsea was helpful and clear in assisting you. Your comments are appreciated and will be shared with the team.
Alison was very helpful
Alison was very helpful with my mental health and helping me how to pay my debt back best very good customer service listened paid attention and was very sympathetic however direct .
16 de abril de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for your feedback. We’re really pleased to hear that Alison was able to support you with empathy and clarity, especially around such an important matter. It’s great to know she listened carefully and provided helpful guidance—we’ll be sure to share your kind comments with her.
Dan was very polite and helpful and…
Dan was very polite and helpful and done everything to solve my issue
15 de abril de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for your feedback. We’re pleased to hear that Daniel was polite and helpful, and that he worked to resolve your issue—we’ll be sure to pass on your kind comments.
Very helpful and understanding
Very helpful and understanding. Yvonne was very kind and well informed.
14 de abril de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for your kind feedback. We’re delighted to hear that Yvonne was helpful, understanding, and well informed—we’ll be sure to share your comments with her.
Beware, Scammers
Got a letter from Opos asking me to pay a £254+ which I supposedly own to Scottish Power. I have never had an account with Scottish Power. So how will I be owing them. Spoke to Scottish Power and they could not find me in their system. When a tried to speak to Opos, they refused to help because I wouldn’t give them too much personal details which they claim was for security purposes. I was uncomfortable providing too much personal details because already I suspect they are scammers.
14 de abril de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for your feedback. We’re sorry to hear about your concerns and understand why this situation may feel unsettling.
We’d like to reassure you that we are a legitimate company and are regulated by the Financial Conduct Authority. To protect your personal information, we’re required to complete data protection security checks before discussing any account details. This ensures we’re speaking with the correct person and keeping your information safe.
We appreciate your caution and would be happy to explain the process further if that helps put your mind at ease. Please contact us on 01414283990 or email us at general@oposlimited.com.
Resposta da Opos Limited
Thank you for your feedback. We’re really pleased to hear you found the support helpful and understanding, and that it made such a positive difference for you.
My experience was down to the empathy…
My experience was down to the empathy of Yvonne, who was professional, yet so kind. She made the difficult conversations just that bit more calm.
She really was great and deserves recognition for her fantastic manner.
13 de abril de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for sharing your experience. We’re so pleased to hear that Yvonne supported you with such empathy and professionalism during a difficult time.
Spoke with a love lady called Jennifer…
Spoke with a love lady called Jennifer who was very friendly and polite and very patient with me. Very good customer service
10 de abril de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for taking the time to share your feedback. We’re pleased to hear that Jennifer was able to assist you during your call. We’ll be sure to pass your comments on to her, as we know she’ll appreciate it.
Speaking to Mark
I was anxious before calling i put it off many a time, as i didn't know what to expect, spoke to the agent called Mark very knowledgeable, patient, spoke to me like a human being, was sympathetic I felt at ease, was able to describe my circumstances without any judgement honestly that guy is a credit to opos, unfortunately when the call ended i forgot about the automated review so I thought I would leave it on here
10 de abril de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for taking the time to share your experience. We’re really pleased to hear that Mark was able to support you in a knowledgeable and patient manner, and that he helped put you at ease during the call. We’ll be sure to pass your kind comments on to Mark, as we know he’ll really appreciate your feedback.
The staff was very helpful and…
The staff was very helpful and understanding
10 de abril de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for sharing your experience. We’re glad to hear our team provided helpful and understanding support, and we really appreciate your feedback.
Very helpful
Daniel was extremely helpful and understanding with my unexplained and ridiculous bill claim from outfox energy.
9 de abril de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for your feedback. We appreciate you taking the time to share your experience, and we’ll be sure to pass your kind comments on to the agent.
Hi I had a call from a lovely lady…
Hi I had a call from a lovely lady called Yvonne … she was kind and compassionate about my situation and we came to a amicable agreement… her softly softly approach was amazing and a breath of fresh air from a debt collection company… she must be a great asset to the company and I hope her bosses know this … many thanks Daniel
9 de abril de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for taking the time to share your positive experience. We’re really pleased to hear that Yvonne was able to support you in such a kind and compassionate way, and that you were able to reach an agreement that works for you.
We’ll be sure to pass your lovely feedback on to her — she’ll be delighted to hear it.
Not the best of companys to deal with…
Not the best of companys to deal with paid the and they are still asking for me
9 de março de 2026
Avaliação não solicitada
Resposta da Opos Limited
We’re sorry to hear about your experience and appreciate you bringing this to our attention. We would welcome the opportunity to investigate this further for you. Please contact us directly on 01414 283990 or email us at general@oposlimited.com with your details so we can look into the matter.
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