I would just like to thank Andrew who assisted me with my query, and who was very kind and understanding of my illness and situation. With his help, I was able to agree a payment to resolve this matt... Ver mais
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Veja o que dizem as avaliações
I have just contacted opos referance to a internet issue Yvonne was so polite with me she has taken on board what i had to say about the account issue and has helped me in a very big was in gettin... Ver mais
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The wonderful Yvonne called me earlier. She had so much empathy and didn’t judge me for one moment. I have had numerous personal issues over the last 6 years, which unfortunately, put me into a debt... Ver mais
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Debt collectors using predatory tactics trying to go after me a debt I have no knowledge of as I have no debts. I can only assume this is a zombie debt they are trying to threaten me into paying. No... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Opos is a leading provider of debt collection and BPO services in the banking, utility, telecoms and retail finance sectors. We provide consumer and commercial collections expertise to a number of Key Clients within the United Kingdom, from our state of the art service centre in West Dumbartonshire. Founded in 2008, Opos has grown from strength to strength in what is a highly competitive and stringently regulated environment through a continued commitment to excellence, development and an ethical approach to collections. We are authorised and regulated by the Financial Conduct Authority. We are members of the Credit Services Association as well as founding members of the Scottish Compliance Forum. Opos is proud to be a leader in driving best practice across the financial services industry and our tailored approach to each of our clients ensures that the best outcomes for them, and their customers, are at the forefront of every decision we make.
Informações de contato
Meadowbank Street 15, G82 1JR, Dumbarton, Reino Unido
- 0141 428 3990
- general@oposlimited.com
- www.oposlimited.com
4,2
Muito Bom
1 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Not the best of companys to deal with…
Not the best of companys to deal with paid the and they are still asking for me
9 de março de 2026
Avaliação não solicitada
Resposta da Opos Limited
We’re sorry to hear about your experience and appreciate you bringing this to our attention. We would welcome the opportunity to investigate this further for you. Please contact us directly on 01414 283990 or email us at general@oposlimited.com with your details so we can look into the matter.
Helpful
Danny was really helpful, kind and understanding. Everything he said was clear and he deserves a raise!
3 de abril de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for your kind feedback! We're so pleased to hear that Danny was helpful, kind, and understanding, and that he explained everything clearly for you.
Your comments mean a lot to us, and we’ll be sure to pass them on to Danny.
Friendly
The lady I spoke to named Chelsea
Was very friendly and helpful
3 de abril de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for your feedback! We're so pleased to hear that Chelsea was friendly and helpful during your call.
We’ll be sure to pass on your kind words to her—she’ll really appreciate it. If you need any further assistance, please don’t hesitate to get in touch.
I had a great experience working with…
I had a great experience working with Mark at Opos. The situation arose due to a miscommunication between tenants, which was then passed to Opos. Mark was prompt, proactively contacted the original company to clarify the charges, and kept me updated throughout. He followed up as promised and ensured everything was resolved efficiently.
3 de abril de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for sharing your experience with us. We're delighted to hear that Mark provided such prompt, proactive, and professional support throughout the process.
It’s great to know he took the initiative to clarify the situation, kept you informed, and followed through on his commitments to ensure everything was resolved efficiently. We truly value this level of service, and your feedback means a lot to us.
We’ll be sure to pass on your kind words to Mark.
I've been talking today with a person…
I've been talking today with a person who know her job, 100%. Her name is Sry, the amount on knowledge in the field and professional you rarely found. Congrats Opos for hiring people like her. Very happy with my outcome. Thank you so very much!
3 de abril de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you so much for your wonderful feedback! We're thrilled to hear that Sri was able to assist you so professionally and confidently. It’s great to know her knowledge and expertise made such a positive impact on your experience.
We’re very proud to have team members like her, and we’ll be sure to pass along your kind words.
Customer Service is excellent
I was speaking with Chelsea who was most caring and understanding. My payment was completed with respect and kindness. Chelsea is a credit to your company
1 de abril de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for your lovely feedback. We're delighted to hear that Chelsea provided such caring and understanding support while assisting with your payment. Treating our customers with respect and kindness is very important to us, and it’s wonderful to know Chelsea delivered that experience.
We’ll be sure to share your kind words with her—she’ll be thrilled to hear them. If you need any further assistance, please don’t hesitate to reach out.
Very helpful and understanding customer service
Very helpful woman on the phone. She took note (with my knowledge) that I suffer from MS (Multiple Sclerosis) and have memory issues due to this disease.
The woman was very polite and very helpful during the call.
She is a very valuable member of staff to your company.
31 de março de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you so much for taking the time to share your experience. We're really pleased to hear that our team member was able to support you with such care, understanding, and professionalism.
We truly appreciate you trusting us with this information, and we're glad she was able to make the conversation as helpful and comfortable as possible. Your kind words mean a great deal, and we'll be sure to pass on your feedback.
If there's ever anything more we can do to support you, please don't hesitate to get in touch.
Had a very helpful conversation with…
Had a very helpful conversation with Sam, easy to help sort out a payment plan and everything was quick and clear
Thank you!
31 de março de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for your kind feedback! We're so glad to hear that Sam was able to assist you and make the process of arranging your payment plan quick and clear. We'll be sure to pass along your compliments. If you need anything else, we're always here to help!
Thank you Sri for your assistance
Thank you Sri for your assistance, I appreciate it. She is soooo Amazing ❤️❤️❤️
31 de março de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you so much for your lovely feedback! We're thrilled to hear how much you appreciated Sri’s assistance—she’ll be delighted to know she made such a positive impression. We truly value you taking the time to share your experience!
I spoke to Samantha who was more than…
I spoke to Samantha who was more than helpful and very professional, I felt very relived after the call as I was not made to feel embarrassed about being In debt. Lovely to speak to someone who speaks to you so friendly.
31 de março de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you so much for sharing your experience! We're delighted to hear that Samantha was able to support you with such professionalism and kindness. It’s especially important to us that our customers feel comfortable and never judged, so we’re really pleased you felt at ease during the call. We’ll be sure to pass along your lovely feedback to Samantha.
Phone call review
Hi ~ spoke to a lovely lady who listened to me and what my aim of the call was. Was nice to speak to a human and didn’t take too long to answer. Assisted me with any issues that I had and put me at ease.
30 de março de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for your kind words! We're so pleased to hear that you had a positive experience and felt listened to and understood throughout your call. It's great to know our team member was able to assist you efficiently and put you at ease—that’s exactly the service we aim to provide. We really appreciate you taking the time to share your feedback!
I spoke with a lovely lady called Chelsea
I spoke with a lovely lady called Chelsea who actually made me feel human and understood my situation. Definitely left the call a 1000% better then when it started. Highly recommend requesting for her.
27 de março de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you so much for your wonderful feedback! We're thrilled to hear that Chelsea made such a positive impact on your experience and helped you feel truly heard and understood. It's fantastic to know you left the call feeling so much better—that’s exactly the level of care we strive to provide.
Sri was incredibly helpful and…
Sri was incredibly helpful and clarified everything I was calling about, very please with the service thank you very much
26 de março de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you so much for your kind feedback! We're delighted to hear that Sri was able to assist you and provide clear, helpful information. We'll be sure to pass along your appreciation to them. It's great to know you were pleased with the service—thank you again for taking the time to share your experience!
Incorrect debt - resolved quickly
I received a letter for an outstanding utilities debt that did not belong to me. I spoke with Mark who was very helpful and sorted it out immediately. A very straightforward and streamlined phone call with a positive outcome!
24 de março de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for your feedback. We’re glad to hear that Mark was able to help and resolve the issue quickly. We’ll be sure to pass your kind comments on to him.
Your employee Danny was very polite and…
Your employee Danny was very polite and helpful he explained in detail all the questions I asked.
23 de março de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for your feedback. We’re delighted to hear that Danny was polite and helpful, and we’ll be sure to pass your kind comments on to him.
Very nice spoke nicely and helpful
20 de março de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for your kind feedback! We’re really pleased to hear that you found the service helpful and that everything was communicated clearly and politely.
We appreciate you taking the time to share your experience, and we’re always here if you need any further assistance.
The lady I spoke to genuinely wanted to…
The lady I spoke to genuinely wanted to help me with my query. She was most helpful and understood my situation and tried to make it easier to resolve. The service was second to none and I give her a 10/10 rating!
20 de março de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you so much for your wonderful feedback! We’re delighted to hear that you felt genuinely supported and understood throughout your call.
It’s fantastic to know that our team member was able to make things easier for you and provide such a high level of service. Your 10/10 rating means a lot to us, and we truly appreciate you taking the time to share your experience.
They wanted me to repay the money as I…
They wanted me to repay the money as I had never taken a loan from any company, and they gave a lot of explanations to prove that it wasn't me.
19 de março de 2026
Avaliação não solicitada
Resposta da Opos Limited
We’re really sorry to hear about your experience, and we understand how upsetting it must be to be contacted about a loan you don’t recognise.
Please be assured that we take situations like this very seriously, and our priority is to investigate thoroughly and resolve any discrepancies as quickly as possible. We would never want to cause unnecessary distress.
We’d really like the opportunity to look into this further for you. Please get in touch with us and if you can provide your details so we can review your case and ensure everything is addressed properly.
Spoke to Loki today and was very…
Spoke to Loki today and was very understanding about the situation my son was in and sorted everything out thanks a lot
17 de março de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for your kind feedback! We’re really pleased to hear that Loki was so understanding of your situation and able to get everything sorted for you.
We’ll be sure to pass your thanks on. It’s great to know you felt supported throughout.
Very genuine customer service
Mark answered my call today regarding my account he was very polite and caring helped me go through the budgeting form. Mark was compassionate when my little one started to cry, I felt at ease talking to mark I am thankful that he was able to help.
17 de março de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you so much for your lovely feedback. We’re delighted to hear that Mark was able to support you with such care and compassion while going through your budgeting form.
It’s especially nice to know that he helped put you at ease, even during a stressful moment — we understand how important that is. We’ll be sure to pass your kind words on to him.
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