I would just like to thank Andrew who assisted me with my query, and who was very kind and understanding of my illness and situation. With his help, I was able to agree a payment to resolve this matt... Ver mais
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Veja o que dizem as avaliações
I have just contacted opos referance to a internet issue Yvonne was so polite with me she has taken on board what i had to say about the account issue and has helped me in a very big was in gettin... Ver mais
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The wonderful Yvonne called me earlier. She had so much empathy and didn’t judge me for one moment. I have had numerous personal issues over the last 6 years, which unfortunately, put me into a debt... Ver mais
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Debt collectors using predatory tactics trying to go after me a debt I have no knowledge of as I have no debts. I can only assume this is a zombie debt they are trying to threaten me into paying. No... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Opos is a leading provider of debt collection and BPO services in the banking, utility, telecoms and retail finance sectors. We provide consumer and commercial collections expertise to a number of Key Clients within the United Kingdom, from our state of the art service centre in West Dumbartonshire. Founded in 2008, Opos has grown from strength to strength in what is a highly competitive and stringently regulated environment through a continued commitment to excellence, development and an ethical approach to collections. We are authorised and regulated by the Financial Conduct Authority. We are members of the Credit Services Association as well as founding members of the Scottish Compliance Forum. Opos is proud to be a leader in driving best practice across the financial services industry and our tailored approach to each of our clients ensures that the best outcomes for them, and their customers, are at the forefront of every decision we make.
Informações de contato
Meadowbank Street 15, G82 1JR, Dumbarton, Reino Unido
- 0141 428 3990
- general@oposlimited.com
- www.oposlimited.com
4,2
Muito Bom
1 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great customer service
I had an issue with my account and Samantha was polite, helpful and reassuring! What seemed like a daunting call to have turned out to be a really pleasant experience.
17 de março de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for sharing your experience! We’re so glad to hear that Samantha was able to support you in such a polite and reassuring way.
We understand that dealing with account issues can feel daunting, so it’s great to know she helped turn it into a positive and pleasant experience. We’ll be sure to pass on your kind feedback to her.
Everything dealt with courteously and…
Everything dealt with courteously and accurately according to my needs and situation! I was very happy with the way things went!
17 de março de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you so much for your kind words! We’re really pleased to hear that everything was handled courteously and tailored to your needs.
It’s great to know you were happy with the outcome, and we truly appreciate you taking the time to share your experience. If there’s ever anything else we can help with, please don’t hesitate to get in touch!
World recommend Sam
Sam was really helpful and explained everything so it was clear and easy to understand
13 de março de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for your review!
We’re delighted that Sam was so helpful and provided clear guidance throughout your call. We’ll be sure to share your kind words with her.
Gillian was very understanding and…
Gillian was very understanding and super prudessional and easy to talk too.
Just so pleased I have finally been able to sort my account. Thank you so much Gillian.
10 de março de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for taking the time to share your feedback.
We’re delighted to hear that Gillian was understanding, professional, and easy to talk to. It’s wonderful to know that you were able to sort your account successfully. We’ll be sure to pass your kind words on to Gillian.
The lady I spoke to was helpful & professional
The lady I spoke yo was helpful, very professional
9 de março de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for taking the time to leave your review.
We’re pleased to hear that the colleague you spoke with was helpful and professional. Positive feedback like this is always appreciated, and we will be sure to pass your comments on to the agent involved.
Thank you again for sharing your experience.
The lady was very helpful
9 de março de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for your kind feedback. We're delighted to hear that the lady you spoke with was very helpful. Our team always aims to provide friendly and efficient service, so it's great to know we met your expectations.
The lady i spoke to helped me promptly…
The lady i spoke to helped me promptly thank you
9 de março de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for your kind review. We're glad to hear that the lady you spoke to was able to assist you promptly. Providing helpful and efficient service is very important to us, and your feedback is greatly appreciated.
Customer service
Ava was extremely helpful and professional and explained everything in detail
5 de março de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for your kind words! We’re thrilled to hear that Ava was able to help and provide clear guidance. We’ll be sure to pass your feedback on — it’s always great to hear our team making a positive difference!
Helpful and polite
Everyone I speak to at Opus is very polite and very helpful. Overall very good experience in helping me with a repayment.
5 de março de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for your kind feedback! We’re delighted to hear that our team has been polite and helpful, and that your repayment experience was positive. We’ll continue working hard to provide the support our customers deserve.
I talked to mark and he was absolutely…
I talked to mark and he was absolutely helpful and lovely
Very quick and no e person
10 of 10
4 de março de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you so much for your kind words! We’re delighted to hear that Mark was helpful and made the process quick and easy. We’ll be sure to pass on your feedback — it means a lot to the team. 😊
5 gold stars from me
5 gold stars from me. Nice friendly woman talked me through everything I gave my version of events to her and she listened to what I had to say about what I had to deal with and the anxiety it had caused me after the scam happened they said couldn't prove it was me or not and just kept adding interest and purchase interest putting the account into deeper debt. But after speaking to the lady today I feel something can be sorted and slightly relieved 😊
4 de março de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you so much for your kind words and for taking the time to share your experience. We’re glad that our team member could listen to your situation and provide some reassurance — your wellbeing is very important to us.
We understand how stressful these situations can be, and we’re committed to helping resolve matters fairly. Please don’t hesitate to reach out if you need further support as things get sorted. We’re here to help!
This firm wote to me demanding money
This firm wrote to me demanding money for debt that is nothing to do with me but belongs to someone with a similar name and date of birth.
I spoke to the operator at there call center who was no help at all.
And when I told him I was on the verge of suicide.
He hung up.
3 de março de 2026
Avaliação não solicitada
Resposta da Opos Limited
We’re very sorry for the distress this situation has caused. It sounds like there may have been a case of mistaken identity, and we take your concerns seriously. Please contact us directly at 01414283990 or email us at general@oposlimited.com with your details so we can investigate and resolve this as quickly as possible.
If you’re feeling overwhelmed, support is available 24/7 from Samaritans at 116 123. Your wellbeing is important.
Great customer service I enjoyed…
Great customer service I enjoyed speaking with Alison
3 de março de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for your feedback. We’re delighted to hear that you had a positive experience and enjoyed speaking with Alison.
We’ll be sure to pass your kind words on to her. Your feedback is greatly appreciated!
One of the best
One of the best, if not the best, companies in the UK that I have come across. From start to finish, their customer service has been outstanding, providing full guidance and support in paying off any outstanding balances or debts. I cannot speak highly enough of OPOS. They were fantastic throughout and truly exemplary in the way they help customers, demonstrating the highest level of professionalism. 5/5.
2 de março de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for your wonderful feedback. We’re thrilled to hear that you found our service exceptional from start to finish. Your kind words mean a lot, and we’ll be sure to share them with the wider OPOS team. We truly appreciate you taking the time to share your experience.
The man i spoke to was very…
The man i spoke to was very understanding,and put me at ease and he was very polite
2 de março de 2026
Avaliação não solicitada
Resposta da Opos Limited
We really appreciate you taking the time to share your experience. We will be sure to pass your feedback on to the agent involved.
The call handler was very polite and…
The call handler was very polite and friendly.She helped me with my issues and offered good advice. A very professional call.
27 de fevereiro de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you so much for your lovely feedback. We’re delighted to hear that the call handler was polite, friendly, and able to help resolve your issue while offering helpful advice. We will be sure to pass your feedback on to the colleague involved.
Good communication and understanding of…
Good communication and understanding of message being passed.
26 de fevereiro de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for your feedback. We're delighted you were happy with the communication provided and truly appreciate you taking the time to share your experience. We will pass your feedback on to the agent in question.
Sam was amazing took the time to find…
Sam was amazing took the time to find out what the problem was with my dro. Really seemed like she cared and made me feel a lot better as now I have an understanding of what has happened. 10/10 Sam thank you
24 de fevereiro de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you so much for taking the time to leave such wonderful feedback. We’re delighted to hear that Sam was able to identify the issue and provide clear explanations around what had happened.
We’ll be sure to pass your kind comments on to Sam.
Thank you again for your 10/10 review — we really appreciate it.
OPOS, Sam. Excellent service
Sam was excellent with explaining the next steps and didn't judge my personal situation at all. I felt as ease within seconds of the call commencing.
23 de fevereiro de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you so much for your kind feedback. We’ll be sure to pass your kind feedback on to Sam.
Very good communication
20 de fevereiro de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for your feedback. We're delighted you were happy with the communication provided and truly appreciate you taking the time to share your experience.
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