I was recomended Optilabs from a cycling friend who has used Optilabs for some time. after an initial email enquiry I sent my Oakley Racing Jacket Cycling Glasses (with the old prescription Photochrom... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Just ordered my third pair of cycling glasses through Optilabs. Variable tint, strong prescription and even varifocal has caused them no problems, at a reasonable price. Quick turnaround (no slower th... Ver mais
A empresa respondeu
As it turns out my initial order was not the smoothest; the original glasses were damaged upon arrival. That said the service I received in resolving the issue was excellent; this company stands behin... Ver mais
A empresa respondeu
Purchased prescription cycling glasses and very happy with them. Order processed and delivered quickly. Prescription insert sent back, after a helpful phone call, to have an adjustment made to distanc... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
With over 50 years experience, Optilabs are an independent optician and one of the UK’s leading manufacturers of prescription sports glasses. They manufacture all their lenses from their dedicated showroom and laboratory in South London. Customers can shop online or visit the showroom. Optilabs can provide glasses with single vision, varifocal or bifocal lenses. They can also help customers with a very strong prescription. Optilabs can provide eye-tests and a full range of opthalmic services from their showroom in Croydon. Their on-site lens lab can also reglaze your old or damaged lenses to give new life to a favourite pair of glasses. Optilabs are renowned for their superb customer service so please get in touch if you have any questions regarding their products or your specific requirements.
Informações de contato
Stafford Road 109, CR0 4NN, Croydon, Reino Unido
- 02086865708
- sales@optilabs.com, labs@optilabs.com
- www.optilabs.com
4,8
Excelente
159 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Optilabs
Thank you so much for your very kind comments. I hope you continue to enjoy them. It would be much appreciated if you could send any photos of you wearing them enjoying your favourite sporting activity. If at all possible please could you please send them to sales@optilabs.com
I am delighted with the shooting…
I am delighted with the shooting glasses that were ordered remotely; a high quality product that are fit for purpose.
My only negative comment in what otherwise would have been fantastic service delivery was that the glasses were slower to arrive than expected; probably caused by situation outside of the control of Optilabs. That said when I raised this issue with customer services team, they took appropriate action and then kept me informed of likely delivery thereon.
I would definitely recommend Optilabs to others for direct and online purchases; a company you can trust.
16 de abril de 2025
Resposta da Optilabs
Hello,
Thank you so much for your very kind words. As for the delay, I can only apologise once again. The delay was indeed caused by a situation beyond our control.
I do hope you continue to enjoy wearing them.
Tony Kerr.
Very helpful customer service and good…
Very helpful customer service and good turnaround. Nice product that has improved vision for cycling
30 de abril de 2025
Resposta da Optilabs
Thank you so much for your very kind comments. I hope you continue to enjoy them. It would be much appreciated if you could send any photos of you wearing them enjoying your cycling. If at all possible please could you please send them to sales@optilabs.com pill
Resposta da Optilabs
Hello Brian,
So glad you found that helpful. I hope you are enjoying your new sports glasses.
Resposta da Optilabs
Thank you so much for your very kind comments. I hope you continue to enjoy them. It would be much appreciated if you could send any photos of you wearing them enjoying your favourite sporting activity. If at all possible please could you send them to sales@optilabs.com
Easy to use website and lots of…
Easy to use website and lots of choices. High quality products and arrived sooner than promised.
14 de abril de 2025
Resposta da Optilabs
Thank you so much for your very kind comments. I hope you continue to enjoy them. It would be much appreciated if you could send any photos of you wearing them enjoying your favourite sporting activity. If at all possible please could you please send them to sales@optilabs.com
Order sent out 6th April express…
Order sent out 6th April. Not received our order. Company got in touch asap. Royal Mail was the problem. Well done on Optilab on getting back as soon as we sent an e mail
6 de abril de 2025
Resposta da Optilabs
Hello,
As I think you know your order was received by us on the 6th of April and dispatched to you on the 11th of April. Unfortunately the post office was unable to deliver this to you as I think you were away. They should have put a note through the letter box explaining they were unable to deliver. Why they did not do so is unclear. Again as I think you know we did send you an email on the 19th telling you why they were not delivered and gave you a tracking number.
Quality product
Good service, reasonable price and seem to be good quality frames and decent varifocal lenses.
5 de abril de 2025
Resposta da Optilabs
Thank you so much for your very kind comments. I hope you continue to enjoy them. It would be much appreciated if you could send any photos of you wearing them while participating in your chosen sport. If at all possible please could you please send them to sales@optilabs,com
Excellent Service.…
Very pleased with my 2x pairs of varifocal shooting glasses. After returning the trial frames my new glasses arrived within 7 days.
Excellent service.
7 de abril de 2025
Resposta da Optilabs
Thank you so much for your very kind comments. I hope you continue to enjoy them.
It would be much appreciated if you could send any photos of you wearing them while shooting. If at all possible please could you please send them to sales@optilabs,com
Resposta da Optilabs
Thank you so much for your very kind remarks. I hope you continue to enjoy them.
I would be most grateful if you could send any pictures of you wearing them when involved in your sport.
Excellent glasses and great service
I wanted glasses for cycling and general use. I chose the Ray-Ban Justin with varifocal lenses. I sent along my prescription when I placed the order. The glasses were delivered within 10 days and are amazing.
1 de abril de 2025
Resposta da Optilabs
Thank you so much for your kind words. I do hope you you continue to enjoy them.
Resposta da Optilabs
Thank you for your kind comment.
Ordered my glasses 5 weeks ago
Ordered my glasses 5 weeks ago, still haven’t arrived. Little in the way of contact.
10% refund offered and accepted, but I just want to know when these glasses will arrive…
4 de março de 2025
Avaliação não solicitada
Resposta da Optilabs
Hello Mr Shah,
Please accept my sincere apologies for the delay in completing your sports glasses. This delay was caused by an extremely unusual delay from our supplier who manufactures the blank lenses. I understand you have now received them with a £40.00 reduction. I do hope they are satisfactory and you are enjoying wearing them.
With renewed apologies.
Tony.
Good communication
When I was ordering, the lens option information said that the Ultra-dynamic Transitions® GEN S™ was available for bifocal lenses, but it didn’t let me pick this combination. Optilabs responded quickly to my query, and the information on the website has now been corrected. The glasses arrived within the 14 working days specified on the thank you for your order email. I’m disappointed that the transitions lenses aren’t available any more. The polarised lenses I got work well but are a bit dark for my early morning cycle commute.
20 de março de 2025
Resposta da Optilabs
Hi Caroline, we are equally sad that the Transitions Gen S lenses aren't available in bifocal. Maybe the company will reconsider at some point in the future. Many thanks for your comments.
Straight forward
Straight forward, quick service and the glasses I got with the driveware lenses are perfect for my fishing.
15 de março de 2025
Resposta da Optilabs
Thank you so much for your kind words. I hope you continue to enjoy them.
I recently purchased my first pair of Optilabs sporting glasses. of…
I recently purchased my first pair of Optilabs sports glasses.
As a regular clay pigeon shooter I needed to upgrade my old prescription glasses. Previously I had used the insert type, behind an outer filter lens, however I never really got on with them.
For the new ones I chose the 'Optilabs Cirrus' curved glasses, with varifocal prescription lenes, and I can honestly say, I couldn't be more pleased with them, and at such a fantastic price compared to other leading brands.
1 de março de 2025
Avaliação não solicitada
Resposta da Optilabs
Hello Robert,
Thank you so much for your very kind words. I am so pleased they have been such a success.
I hope you don’t mind me asking if you can help us with some photographs. We do not have good pictures of someone wearing our glasses while shooting. A few pictures of you wearing your new glasses while shooting would hugely appreciated.
Prompt and reliable service
Prompt and reliable service, expertly produced glasses. I have two pairs of Optilabs glasses, both of which help me continue to play tennis.
4 de março de 2025
Resposta da Optilabs
Many thanks Phil for your kind remarks. I hope you continue to enjoy your tennis and new glasses. Tony Kerr.
Service above and beyond🙌
Despite confusion over the prescription which was my fault, Optilabs paid for the return of my glasses, fitted a newly made lens with the right prescription and very quickly and efficiently returned the new pair to me free of any extra charge.
Absolutely top drawer service and really easy to deal with.
10 de março de 2025
Avaliação não solicitada
Resposta da Optilabs
Hello Mr Watts,
I am so pleased we were able to resolve this. Thank you for your positive remarks and hope you continue to enjoy them.
Great comms and service along with a…
Great comms and service along with a top product
3 de março de 2025
Resposta da Optilabs
Hello Mr Mallett,
Thank you very much for your positive comments, it is very much appreciated.
Excellent Service as Always
I have been using Optilabs for years to buy prescription cycling/sailing sunglasses and they have always provided an excellent service.
As I have a small face I found their "try before you buy" service extremely helpful in finding a frame (Delta) that doesn't allow too much rushing air to get into my eyes when cycling downhill but still provide some ventilation.
The ordering process was easy, smooth and efficient and I am very pleased with my new sunglasses.
6 de março de 2025
Resposta da Optilabs
Thank you for review Penny, we are so glad you found our try-before-you-buy service useful. We'd love to see any pics of you wearing your glasses either cycling or sailing..
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.