Original Grain Avaliações 363

I bought the "Whiskey Black Rugged Automatic 44mm" watch for my husband late last year for his birthday, it is incredibly gorgeous and unique! It has worked well and still looks fantastic after almost 5 months. You do have to wear it daily for it to keep time which is not an issue for him. So far we are very happy with our purchase!

Customer service is excellent!!
I ordered the caseback & engraving option. Customer service sent an email asking for info but it got lost in my junk mail. They sent a 2nd email!
And I was able to order the engraved caseback separately since my watch order was already in process. They saved the day- thank you OG.

I was in the hunt for the Grand Ole Opry watch. I signed up for SMS and received a text for $100 off - no stated restrictions. After clicking the text link I noticed the $100 off was not displaying. I contacted Customer Service and got the run around, and they would not honor the discount. Maybe they just saved me from a disappointing purchase experience.

Beyond disgusted the stress after all this waiting I got contacted by border force due to my near $3000 purchase asking me for so much documentation. It's so stressful and felt alone because I'm in Australia and they are USA. I have paid priority shipping as well . I told them and said they checked with warehouse and sorted it out . No they haven't. DO NOT BIY FROM THIS COMPANY THEY ARE A DISGRACE AND SPREAD IT ALL OVER THE WORLD VIA SOCIAL MEDIA AND PEOPLE YOU KNOW. Go somewhere else. DO NOT BUY HERE PLEASE DO NOT BIUY HERE

Watch has not told the time since I received it a week ago, the hands and inner workings do not move. I would like someone to contact me about how to resolve this.

Overall, a handsome watch. However, it is tiny! Made for 7-8” wrist with two additional links which is a joke.

Easy to order, came in a timely manner, great product

Do not order from this company!! Placed an order on December 16 and STILL HAVENT RECEIVED as of January 29. After reaching out to customer support and founder email multiple times they told me the watch I bought was actually sold out. When provided a new link to choose a replacement they were still advertising the supposedly out of stock watch. Then days later I get an email saying it’s shipping with no acknowledgment of our past correspondence. Well today is January 29th, 19 days after it supposedly shipped and I still don’t have this watch. Save yourself the hassle and headache and just don’t order from here.

Original Grain and Andrew Beltran are top notch and truly care. They helped make an idea for a custom gift order for my team a reality.

I really appreciate them going above and beyond and ultimately providing a great experience.

I will order again in the future!

I receive the watch which is too small. I then asked to return it and they said I could order additional links. I still have not received the links and even after several attempts to reach them via email, messenger and social media, there has been no response. Very disappointed with this company. A gift that is useless....

Be careful ordering from this company. I placed an order with a discount code, got a confirmation and a pending on my bank acct. Then an email saying they canceled the order. I reached out and they said that code isn't valid anymore. The money is still pending on my side and they won't honor the code! FRAUDULENT CHARGES. I have screenshots of everything if anyone is interested just ask bc I can't post them on the thread. Seriously be cautious bc now I have a pending charge but no order coming so I have to call my bank to report it

Ordered right before Christmas. Made it on time!

Great quality definitely worth it

The communication, ease of ordering and quick turn around of my order. I had been trying to order the Forest Fire Red Chrono watch since August for my Husband. Due to finances and then Hurricane Helene, i was unable too. Was finally able to order it the Friday before Christmas. Though it arrived the day after, my husband loves it and wears it daily. I am looking forward to adding to his collection in the future.

The watch is beautiful. Well crafted. Detailed. My husband was very happy with it!

Just wanted to you yo know, I was going to order a watch have it engraved but after reading the reviews of your customer service forget it. Its to bad I really like the watch.

Bought 3 watches for Christmas gifts. Thought was decent quality & looking. Until my husband opened the first one and the Certificate of Authenticity didn’t even spell the brand correctly (OIGRINAL GRAIN) - not authentic - CHINESE SCAM.

He loves it!! It is beautiful crafted!

I ordered a watch on Dec 10th and still haven’t received it. I have emailed 5 times asking with an update as this was a Christmas gift. I have asked for a cancellation with no response! This is a lot of money!

I ordered my husband a watch from your company for Christmas. I received the watch, but it did not come with instructions on how to set the time, or add/subtract links. I had to YouTube a video and found that the watch was supposed to come with a small tool set to help with those tasks. I’m really disappointed as we he was excited to open his gift, but is left to wait to figure out how to adjust it and set it. This was an expensive gift and the excitement was short lived as it came incomplete. Help.