ORO Avaliações 

384
O TrustScore é 1.5 de um total de 5

1,4

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Serious scammers of note, I ordered 3 of their most expensive pairs from these guys, and it’s been stories after stories, bottomline is no delivery and no refunds upto this day I’m still waiting, that... Ver mais

Avaliado com 1 de um total de 5 estrelas

STAY AWAY!!! Worst retail experience i have ever come across. it has been 3 years since i purchased shoes from ORO and i still dont have the shoes or my money. They initially sent me shoes which had... Ver mais

Avaliado com 1 de um total de 5 estrelas

WARNING TO POTENTIAL BUYERS My experience with ORO has been extremely disappointing. I placed Order #85816 for The Beige Henrik Harness Boots (Size 11 US / EU 44) and paid $522.51... Ver mais

Avaliado com 1 de um total de 5 estrelas

If I could give minus stars I would. Failed to deliver a product after 8 weeks, charged my card on day one, promised a refund and didn’t process, no one answers the phone and e-mail replies take days.... Ver mais

Detalhes da empresa

  1. Loja de moda masculina
  2. Loja de Sapatos
  3. Loja de roupa urbana

Escrito pela empresa

Shop the Official Online ORO Los Angeles store for a variety of high-end ready-to-wear, footwear, leather goods, and accessories - orolosangeles.com.


Informações de contato

1,4

Muito Ruim

O TrustScore é 1.5 de um total de 5

384 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

1,4

Todas as avaliações

(384)

7 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Buyer beware

Buyer beware. Yes sure they may say it’s made with genuine leather or suede but you’re paying over $300 dollars for a pair of boots that last LESS THAN A YEAR. A tragedy. I wore my Chelsea boots a total of 7 times and the nails are now coming through the soles. For the price you can do better

1 de dezembro de 2022
Avaliação não solicitada
logotipo da ORO

Resposta da ORO

Mickey,
We are sorry to hear you are unhappy with the boots. If you have nails coming through that is definitely not normal and we consider that to be a manufacturer defect. Please contact our customer support via email and let us know more.

Avaliado com 5 de um total de 5 estrelas

Tien gave me excellent customer service!!

Tien was very helpful in answer my various questions in a timely manner. I have now bought 3 pairs of these Chelsea boots from Oro due to the high quality and durability of their products. I can't tell you how many compliments I have gotten when I wear these boots. Don't think, just purchase!

24 de novembro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Buyer Beware: Product not as advertised, and No Refunds

I ordered Oro's RION PLAID SHIRT for $235 through their website. Once received the shirt did not fit well and did not match the "size guide" they advertised. The sleeve length was ridiculously long, and the overall cut and feel was tighter than expected. The fabric used is poor quality, and not what you would typically expect from a shirt in this price range. I should have read their fine print before purchasing, since I just learned they WILL NOT return for a refund, and they will only offer credit to buy more of their product online. Ridiculous and extremely poor customer service! I see a number of other dissatisfied customers that have posted negative reviews online about them. I wish I read those before I bought from them.

18 de novembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Defintiley satisfied

excellent service, easy to use site, love the first pair of boots I bought, customner service (especially Tien) was very helpful

15 de novembro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

these boot look amazing

these boot look amazing. I ordered a pair in size 6 but they sent me a size 8. When I tried to return the $450 pair of boots the company does not allow for a refund, only a gift card. Also they don't have my size, out of stock. I would like my money back, and now I have a gift card for boots they don't offer in my size. This is not a good way to do business. Something this expensive should be returnable.

11 de outubro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Just purchased my second pair of ORO…

Just purchased my second pair of ORO boots The first pair are amazing and receive compliments every where I go. I had the opportunity to work with the customer service team for purchase two and they are equally as awesome! Highly, highly recommend!!

10 de outubro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I had an amazing experience

I had an amazing experience. Customer service was prompt and flexible and helped deliver an amazing product. I wish I could do 6 stars out 5

4 de outubro de 2022
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Quality of clothes

I've bought couple pairs of shoes from ORO in the past. Overall, it's good quality and comfortable. Recently I purchased multiple shirts and pants from them. For the price you pay per shirt, the quality is terrible. The buttons feel super cheap and fragile. Shirts are not soft at all. They are definitely oversized imo. I wish they had better return policy. I cannot find anything of my size and they only offer store credit(wish I knew before buying).

1 de setembro de 2022
Avaliação não solicitada
logotipo da ORO

Resposta da ORO

We are sorry to hear that you are not happy with your purchase. If you would like to return for an exchange or store credit we would be happy to assist you. We have many new items launching now and in the near future.

Avaliado com 5 de um total de 5 estrelas

BUY them!!!!!

Patrick was awesome in helping me with our exchange in sizes! He was efficient prompt and lovely to talk with. And…cannot fail to mention, the quality of these shoes are amazing!

7 de setembro de 2022
Avaliação não solicitada
logotipo da ORO

Resposta da ORO

Thank you for the great review! We appreciate you.

Avaliado com 1 de um total de 5 estrelas

Some good but mostly bad to horrible experience..

The good is that when I placed my original order it came rather quickly AFTER I called to see why I had recieved it and they informed me that one of the items was set to ship out two weeks later...(I'm based in NYC; they are in LA). I gave them the benefit of the doubt because I actually liked the two denims I ordered and so I a different set on 7/19. I called a few days later to see when they would ship.. They said late July early August..(which was not listed on their website) It is the third week of August and all I get from them is that "they should arrive shortly from our manufacturer and you should be recieving them very shortly".. I am one of those very loyal brand people that will purchase a lot of items from your store just because I like the first item.. In fairness Patrick issued me a store benefit for my troubles which I really appreciate but it does not make up for the time or level of frustration I have endured with doing business with them. You guys are doing a disservice to the community trying to give your brand a chance and to your brand by holding such unviable and uncharacteristic policies of even other small brands like yourself. I wish I had read these reviews before ordering anything.. My advice is to check out the website, isolate what you like and call before ordering to FULLY ENSURE that the item is actually in stock and ready to ship to your home.

17 de agosto de 2022
Avaliação não solicitada
logotipo da ORO

Resposta da ORO

We are sorry to hear you are not satisfied with you experience. We understand how frustrating it is when deadlines don't get met on production. We are working hard with the manufacturer to get more accurate lead times to ensure this does not happen again.

Avaliado com 5 de um total de 5 estrelas

I would definitely recommend

I've ordered a pair of boots and clothing from ORO. Great fit and good material. I like that the look and feel is what I expected from what I saw on their site........unlike some other places I've ordered from. I would definitely recommend.

4 de agosto de 2022
Avaliação não solicitada
logotipo da ORO

Resposta da ORO

Thank you for taking the time to leave us a 5 star review!

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