Osprey Action Sports Avaliações 

5.073
O TrustScore é 3.5 de um total de 5

3,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I ordered 2 bodyboards. One turned up well in time fir my grandsons visit. I was concerned about the other as understood it had arrived at the carriers but Osprey picked up the issue before I had chan... Ver mais

Avaliado com 5 de um total de 5 estrelas

I bought two changing robes from Osprey, wondering what they might be like for the price, compared to other brands exuberant prices. We were well shocked, their products are amazing, true to size and... Ver mais

Avaliado com 1 de um total de 5 estrelas

Customer service is dreadful, returns take ages no option to swop sizes. Had to send back then order again new size. Still waiting for a refund 2 months later despite calling several times and emailin... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We ordered a hooded towel with bag. Unfortunately there was a problem with a seam. The customer service team were brilliant. They responded quickly and immediately sent a new replacement. The towel it... Ver mais

Detalhes da empresa

  1. Loja de surfe
  2. Loja de artigos para skate
  3. Loja de skate

Escrito pela empresa

Raised by Surf and Skate culture for over 25 years, Osprey Action Sports is one of the UK’s best-selling surf brands and Europe’s fastest growing skate brands. Founded on the coasts of Devon, we pride ourselves in offering durable, quality action sports products which are accessible to people of any level. Whether you’re looking to hit the halfpipe with one of our skateboards, cruise the seafront on a longboard or get in the water with our wetsuits or surfboards, we have a range of products which are perfect for getting the adrenaline pumping.


Informações de contato

3,7

Bom

O TrustScore é 3.5 de um total de 5

5 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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Como esta empresa usa o Trustpilot

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3,7

Todas as avaliações

(5.073)

497 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

The quality of the wetsuit was very…

The quality of the wetsuit was very poor around the seams and only lasted a week before ripping

21 de julho de 2026
logotipo da Osprey Action Sports

Resposta da Osprey Action Sports

Thank you for your review. Please accept our sincere apologies for the delay in responding.

We've been experiencing a particularly busy period, but one of our Customer Service team will be in touch with you shortly to help resolve your query.

Thank you for your patience.

Kind regards,
Customer Service Team

Avaliado com 5 de um total de 5 estrelas

We ordered a hooded towel with bag

We ordered a hooded towel with bag. Unfortunately there was a problem with a seam. The customer service team were brilliant. They responded quickly and immediately sent a new replacement. The towel itself has nearly completed a summer of watersports. It has been brilliant, the bag is not only a brilliant idea but has saved my car seat on a number of occasions.

14 de julho de 2026
Avaliado com 1 de um total de 5 estrelas

Still haven’t received my parcel a…

Still haven’t received my parcel a month later, extremely difficult to communicate with as emails take 7-10 days to get a response.

20 de julho de 2026
logotipo da Osprey Action Sports

Resposta da Osprey Action Sports

Good morning

Thank you for taking the time to leave a review. I can see that one of my colleagues has now resolved this for you.

Kind regards
Customer Service Team

Avaliado com 5 de um total de 5 estrelas

Perfect as a first wetsuit for Scottish summers

This is my first wetsuit for trips to the beach and lochs in Scotland in the summer! and so far so good. I followed the Osprey sizing guidelines and the fitting is pretty good. The quality seems good to me for the low price I am no expert. I would say it's perfect as a first suit for occasional use.

9 de julho de 2026
Avaliado com 1 de um total de 5 estrelas

Product fine service terrible

The products are fine however when you need a refund it takes forever!
Had to send two things back, both were sent on a tracking service so I knew when the arrived back yet it still took nearly a month each time to receive the refund and this was after trying to contact them multiple times
For this reason wouldn't use again.

1 de maio de 2026
logotipo da Osprey Action Sports

Resposta da Osprey Action Sports

Thank you for your review. Please accept our sincere apologies for the delay in responding.

We've been experiencing a particularly busy period, but one of our Customer Service team will be in touch with you shortly to help resolve your query.

Thank you for your patience.

Kind regards,
Customer Service Team

Avaliado com 1 de um total de 5 estrelas

The zip broke on the third time…

The zip broke on the third time wearing. Also stitching has come loose.

26 de junho de 2026
logotipo da Osprey Action Sports

Resposta da Osprey Action Sports

Good morning

I sorry to hear about the issue you have had.

If you would like to contact our customer service team, they would be happy to assist you.

Kind regards
Customer Service Team

Avaliado com 2 de um total de 5 estrelas

The first wetsuit did not arrive as the…

The first wetsuit did not arrive as the postcode was wrong by one number. This may have been a typo but there is no such postcode in this area, so this should have been a warning to both the company and Evri, the delivery service. Where was it delivered to if there is no such postcode? The second wetsuit was much too small despite taking my measurements before ordering. I returned it immediately and it took a long time to receive a refund. I had to send a chasing email to ask where my refund was.

10 de julho de 2026
logotipo da Osprey Action Sports

Resposta da Osprey Action Sports

Good morning

I sorry to hear about the issue you have had.

Thank you for taking the time to leave a review. I can see that one of my colleagues has now resolved this for you.

Kind regards
Customer Service Team

Avaliado com 1 de um total de 5 estrelas

No way to run a company. What terrible customer service.

On first use, right back wheel appeared to be bent. Then on movement left front wheel kept falling off, screws keep coming loose. Emailed company on 7th August, no reply. Emailed again 11th August, no reply to date. Apparently replies take up to 48hours or in busy periods 7 to 10 days!

3 de julho de 2026
logotipo da Osprey Action Sports

Resposta da Osprey Action Sports

I'm sorry to hear you've experienced an issue.

If you haven't already contacted our Customer Service team from the email address used on your order, please do get in touch and we'll be happy to help. We'll do our best to resolve the matter as quickly as possible.

Kind regards,
Customer Service Team

Avaliado com 1 de um total de 5 estrelas

Avoid

Really upset with this company. It was such slow delivery that I had to buy the item elsewhere. Then, when I sent it back for a refund I received nothing. I’ve tried contacting them but they don’t respond. Total rip off.

2 de julho de 2026
Avaliação não solicitada
logotipo da Osprey Action Sports

Resposta da Osprey Action Sports

Thank you for taking the time to leave a review.

Unfortunately, we haven't been able to identify your enquiry from the information provided. We've requested a few more details so we can locate your case and provide a more specific response.

We look forward to hearing from you.

Kind regards,
Customer Service Team

Avaliado com 1 de um total de 5 estrelas

1* on the basis of really poor customer…

1* on the basis of really poor customer service experience and very slow delivery. plus I can see you have not published my previous 1* review on your website, (which I gave after you emailed asking!), yet you keep emailing asking me for additional reviews here on trust pilot. This makes me think you are a dishonest company that hides poor reviews and only publishes good ones.

8 de julho de 2026
logotipo da Osprey Action Sports

Resposta da Osprey Action Sports

We’re sorry to hear about your experience with our customer service and delivery. We’d also like to reassure you that we have no control over which reviews Trustpilot publishes or removes, as reviews are managed independently by Trustpilot. We understand why this situation has caused concern and apologise for the frustration caused by both your experience and the subsequent review requests.

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