O2 concentrator works well, fast shipping and packed well. I feel this dealer is an expert on O2 equipment and is upfront about the terms of sale. I believe they are honest in my opinion. Of the 4 O2... Ver mais
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Veja o que dizem as avaliações
⭐⭐⭐⭐⭐ Excellent customer service and reliable equipment. They were responsive, helpful, and made everything simple and stress-free. Shipping was so fast. Needed it for my 1 year old cat who has a bad... Ver mais
Original 5 broke down on a cruise, on/off switch failed. Disaster. Had to replace. New oxygenone regularly stops functioning. This a medical devise I am relying on. Can't. Be very careful before you b... Ver mais
Love this place! I've purchased 3 refurbished Invacare Perfecto2 V Oxygen Concentrators from them. (One for me, one for my wife, and one extra so we don't have to use both of them 24/7,... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
One stop shopping for oxygen concentrator, used and refurbished portable oxygen concentrators, sievebeds, compressors, repairs, parts, and supplies. Oxygen Concentrator Specialists on Airsep, CHAD, Devilbiss, Sunrise Medical, Invacare, Nidek, Respironi...
Informações de contato
North Old Moneta Road 12348, 24121, Moneta, Estados Unidos
- (540) 297-3257
- oxygenplusmedical@gmail.com
- www.oxygenplusconcentrators.com
4,4
Excelente
231 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 25% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Works beautifully
Works beautifully, arrived safe and super fast.
17 de fevereiro de 2020
Avaliação não solicitada
Resposta da OxygenPlus Concentrators
Super glad to hear you are happy with your order! Thank you!
Very happy with the whole process from…
Very happy with the whole process from older to shipment with this company. Also as happy with the product. Working great.
11 de fevereiro de 2020
Avaliação não solicitada
Resposta da OxygenPlus Concentrators
We are glad to hear you are happy with our order process!
good business to deal with
honest and compassionate service
4 de fevereiro de 2020
Avaliação não solicitada
I am very pleased with the service and products I purchased!
I am very pleased with the service I received and the items I purchased are exactly what I thought I was ordering. Everything was delivered on time and there was no damage. I will be ordering from them again.
26 de janeiro de 2020
Avaliação não solicitada
Resposta da OxygenPlus Concentrators
Thank you for the kind review! We try to package all of our orders as best as we can with our custom Instapak foam machine!
Not Customer Focused
My machine arrived in a pristine box, however it was damaged slightly. When i contacted OxygenPlus, i was told to use a butter knife to pop the side back in place and the chipped out piece on the back near one of the housing screws was "normal".
18 de janeiro de 2020
Avaliação não solicitada
Resposta da OxygenPlus Concentrators
Hello! When placing an order on our website, you are required to read and agree to our Terms and Conditions page. I get the feeling that you did not read it. Because it said right at the top of the page that during the time frame you placed your order, there would be a delay in the shipping due to being closed for the holidays. A little further down it also has a section describing the physical condition of our units, and states that they are previously used, and may have small cosmetic imperfections. In the attached photo showing a chip missing around the screw is purely cosmetic, and probably happened when your package was dropped, causing what happened in the second photo. The second photo shows your case had separated in shipping. The solution to this is literally what we suggested to you. You slip a butter knife or screw driver in between the two halves, twist with minimal effort, and it will pop itself back in place. We can only assume that the machine is working just fine since we only heard about these cosmetic issues that are very easily solved, and do not feel that this 2 star review is very fair.
Resposta da OxygenPlus Concentrators
Thank you for the extra praise!
Resposta da OxygenPlus Concentrators
Thank you for the kind review!
Very poor customer care
Very poor customer care. I called, asked a question and second time i called few minutes after person that "sells concentrators for 30 years" hanged up on me, on middle of my sentence. Third call was never picked up. This is shame of a customer care. If you can't stand people just retire already.
1 de janeiro de 2020
Avaliação não solicitada
Resposta da OxygenPlus Concentrators
Hello, and I am sorry to hear of your supposed experience. When did you call? Are you sure you called our office? As the person that handles most communications, I can tell you we have been closed for the holidays since 12-24-19 and will reopen 01-06-20. I certainly would have remember a call such as what you describe. Your order seems to have shipped within our standard 3-5 business day lead time (ordered 12-20 and shipped 12-27 after christmas) despite our holiday rush, and was delivered 12-30-19 during our closure. If you wish, I can reach out to you this weekend and answer any questions you may have.
Works like a charm.
31 de dezembro de 2019
Avaliação não solicitada
Resposta da OxygenPlus Concentrators
Thank you for your review! We are happy to hear you are pleased with your order. Have a Happy New Year!
You guys are helpful and very fast…
You guys are helpful and very fast service (important). The prices on your units are the cheapest I could find. The unit I bought works as intended.
28 de dezembro de 2019
Avaliação não solicitada
Resposta da OxygenPlus Concentrators
Thank you so much for the review! We are glad to hear that you are happy with your order. Have a Happy New Year!
The oxygen still stinks and tastes like…
The oxygen still stinks and tastes like cigar. the smell was so bad when I first got the machine that I had to stick it outside and run it for days. It's very obvious that the filters or nothing was changed on it. I'm going to take it to a local shop and have it refurbished properly. And it's so loud. I probably can't give this thing away.
28 de dezembro de 2019
Avaliação não solicitada
Resposta da OxygenPlus Concentrators
Good morning, and thank you for the review! We take many steps to make sure that no machine is sent out if it has any odor to it. Some customers have a very good sense of smell and catch things that we may miss! We do not have any record of you contacting us about this issue, but we will gladly exchange your machine for another if you wish. Customer satisfaction is our goal! Merry Christmas!
Ordered 15 days ago
Ordered 15 days ago, and have yet to receive!
27 de dezembro de 2019
Avaliação não solicitada
Resposta da OxygenPlus Concentrators
Hello, and sorry for the delay! As advised on our website, and multiple emails sent to our customers, during the month of December there is a likeliness of shipping delays due to the holidays. After tracking your package it appears that our staff made an extra effort to ship your package on Christmas Eve to make sure you got it as soon as possible. Merry Christmas!
I would give a five star but...........
I would give a five star but the first concentrator I received did not work and called them right away. They ordered a Fed-X pickup for the next day and shipped me a new one the same day. I received it and it works fine so far (Today is my first day of using it.). All is well that ends well. Polite people even when I was terribly upset.
27 de dezembro de 2019
Avaliação não solicitada
Resposta da OxygenPlus Concentrators
Hello and thank you for the review! Sorry your first machine did not work. We hardly have any issues with shipping, but if we do, it is almost guaranteed to be around the holiday rush. I am glad we were able to get this solved for your right away so you had a reliable machine to use at home instead of your portable machine! Merry Christmas!
very fast delivery
very fast delivery, got what i expected
26 de dezembro de 2019
Avaliação não solicitada
Resposta da OxygenPlus Concentrators
Good morning and thank you for your review! Please let us know if we can help you in the future :) Merry Christmas!
All good
All good, communication, product, delivery was a bit long time
26 de dezembro de 2019
Avaliação não solicitada
Resposta da OxygenPlus Concentrators
Good morning and thank you for the review! Sorry for the slight delay, but it happens sometimes during the holiday shipping rush. Some customers have their packages at their local terminal for up to a week before it was delivered!
Worked great for not that much money.
23 de dezembro de 2019
Avaliação não solicitada
Resposta da OxygenPlus Concentrators
Thank you for the review.....we are glad that you are happy with your purchase! Merry Christmas!
works great
works great, thanks so much. we look forward to working with you again.
20 de dezembro de 2019
Avaliação não solicitada
Resposta da OxygenPlus Concentrators
Thank you so much for the review! We are glad you are happy with your order and look forward to dealing with you again!
Good value..
Good value... works as expected. I would buy other products from this company.
16 de dezembro de 2019
Avaliação não solicitada
Resposta da OxygenPlus Concentrators
Thank you for the order, and glad to hear you are happy with your Black Friday 2019 purchase!
Completely and utterly disappointed…
Completely and utterly disappointed with the customer service with this company. I bought a refurbished home oxygen machine, and 3 months after receiving it, I started having issues. I immediately emailed the company, about a week later, got a short and curt response, saying to check my plug in source. Which I did, over and over again. Emailed again letting them know my issue had not been resolved, and have received NO response at all now. Yet spent about $500 only for this machine to work for 3 months only. Unbelievable how they dismissed me after my purchase, but while shopping, I was constantly being emailed and corresponded with. This machine SHOULD have been replaced when my issue was not resolved. Period. THAT is good customer service. My money was much sought after, then when it was received, I became less than a thought. Beware of sweet talking sales people in this company, they are only sweet till the sale is made.
15 de dezembro de 2019
Avaliação não solicitada
Resposta da OxygenPlus Concentrators
Hello ma'am. We understand your frustration! If a customer emails us with an issue with their order, we always reply with some quick things to check, like is it plugged in, try another outlet, make sure your tubing is not kinked etc. These are quick and easy tips, and do not need much explanation, so we apologize if our email came across as curt. Honestly it had been a few weeks since your last contact so we figured that the situation was fixed with our last suggestion. Also please note that we are in the process of getting a replacement sent to you asap during the Holiday Rush.
**Edit**
After providing the customer with the necessary paperwork to send her machine in for replacement, we have not received her machine back.
Prompt delivery of the right products.
14 de dezembro de 2019
Avaliação não solicitada
Resposta da OxygenPlus Concentrators
thank you for your order!
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