Packingboxes Avaliações 

1.932
•
O TrustScore é 2 de um total de 5

2,1

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Dreadful company. Several items from my order didn't show up, then they just ignored all my attempts to contact them requesting a refund. Avoid them. I'm out of pocket without my full order.

Avaliado com 1 de um total de 5 estrelas

Very poor. They promise 48 hour delivery. I placed an order six weeks ago, and it has still not arrived. No explanations or updates unless I chase - and even then I get empty promises that it will be... Ver mais

Avaliado com 1 de um total de 5 estrelas

This company lies to attract your business. They lie when you ask about what is happening to your order. They do not care about you or your requirements, they only care about taking your money & filli... Ver mais

Avaliado com 5 de um total de 5 estrelas

I read so many bad reviews on Packing Boxes. co.uk after I ordered boxes for moving. I decided to call customer service after I ordered boxes for the move. The person heard my dilemma..as we ha... Ver mais

2,1

Ruim

O TrustScore é 2 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,1

Todas as avaliações

(1.932)

47 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Terrible company. Avoid

Placed an order on 17th October with next day shipping although next day shipping was not guaranteed but I was given an estimated date of delivery on 18th October. It's now the 23rd October and delivery still not received. Online tracking isn't working and when you call them customer service say they'll call you back but never do. Avoid using this company and use somewhere reputable.

17 de outubro de 2023
Avaliação não solicitada
logotipo da Packingboxes

Resposta da Packingboxes

Hi Robert,

Thank you for taking the time to share your feedback. I do apologise for any disappointment caused. I'm keen to get this investigated for you. I have tried to contact you today to discuss this further.

Kind regards

Jasmine

Avaliado com 5 de um total de 5 estrelas

Excellent company

Excellent company. Good quality boxes. Arrived on time. Excellent customer service when I called them.

23 de outubro de 2023
Avaliação não solicitada
logotipo da Packingboxes

Resposta da Packingboxes

Hi Barbara,

Thank you for your positive feedback.


Kind regards

Jasmine

Avaliado com 1 de um total de 5 estrelas

Somehow my delivery address was…

Somehow my delivery address was incorrect and the billing address was the right one. I spoke to them about the error and they stated they couldn’t do anything.

Did say they will call to do a new order at a discount but never did.

16 de outubro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Brilliant boxes…

These boxes are very sturdy so very happy. Arrived the next day so all in all brilliant boxes and brilliant service.

3 de outubro de 2023
Avaliação não solicitada
logotipo da Packingboxes

Resposta da Packingboxes

Hi Denise,

Thank you for submitting your re-view.

Kind regards

Jasmine

Avaliado com 3 de um total de 5 estrelas

pack

Good follow up customer service

5 de outubro de 2023
Avaliação não solicitada
logotipo da Packingboxes

Resposta da Packingboxes

Hi Geoff,

Thank you for for taking the time to speak to me today, we are sorry you've been left feeling disappointed this time. Please be assured, your feedback will be shared with the relevant teams internally, as we want our customers to have a straightforward experience when shopping with us.

Kind regards

Jasmine

Avaliado com 1 de um total de 5 estrelas

Poor quality

Poor quality, very thin boxes and tape that doesn't stick. And to add to that, they ask you for a review and don't publish it on their website unless it is 4 or 5 stars because my review wasn't posted.

22 de setembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

After placing order Last week the boxes…

After placing order Last week the boxes arrived the following day. Ordering online for the 1-2 bed moving boxes straight forward, ordered the jumbo house moving boxes but still awaiting the order

19 de setembro de 2023
Avaliação não solicitada
logotipo da Packingboxes

Resposta da Packingboxes

Thank you for your feedback.

Kind regards

Jasmine

Avaliado com 5 de um total de 5 estrelas

Would highly recommend 👍👍

Would recommend this firm for packaging,fast delivery the next day by a lovely lady.
Everything we needed was included boxes,bubble wrap,tape,tissue paper and pen.
The boxes are sturdy and with the rooms printed on the box you can tick which room you've packed.
Excellent 👍👍👍

18 de setembro de 2023
Avaliação não solicitada
logotipo da Packingboxes

Resposta da Packingboxes

Hi Donna,


Thank you for submitting your great re-view.


Kind regards

Jasmine

Avaliado com 1 de um total de 5 estrelas

Refund my Time!

I ordered on a Thursday and was expecting delivery the next day so that I could pack over the weekend.
I called to confirm when the payment was made, then I called again the next day when I didn't receive the order.
Finally on Monday I called and apparently the payment hadn't gone through. Why was it confirmed in the first place? Why wasn't I notified that there was a problem?

The genius customer agent then had the nerve to ask what I wanted her to do?? Refund my time!

18 de setembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Self packing.

Very quick delivery. Good, quality boxes. A very useful, extensive range of sizes, almost bespoke.

6 de setembro de 2023
Avaliação não solicitada
logotipo da Packingboxes

Resposta da Packingboxes

Hi Pam,

Thank you for your great re-view.


Kind regards

Jasmine

Avaliado com 1 de um total de 5 estrelas

Absolute Rubbish

Wrong items delivered twice. Boxes aren’t strong and the tape is weak and doesn’t stick to the cardboard! I’ve had to go out and buy items elsewhere. In summary, really rubbish. I wish I hadn’t wasted my money.

8 de setembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Helpful staff

My first order didn't arrive - when i emailed to ask when the packaging had been sent - they immediately sent me a replacement. The mattress covers are great for keeping them dust/dirt free during the move.

29 de agosto de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Utterly Useless

Every page on their mobile site says "order before 5pm for next day delivery"
I ordered on 15th and they did not even dispatch until 18th, which lost me a weekend of packing time.
When the delivery arrived, less than half the items were there. It took customer services 2 days to respond to my emails about this, and then they insisted they could do nothing until we spoke on the phone. This turned out to be another delaying tactic as they already had all the info they needed on their system.
By the time we spoke on the phone it had been 9 days since I first ordered. I was VERY clear with them that my house move was imminent and if they could not deliver by Monday latest they should be honest with me, and I would cancel the order and source boxes elsewhere. I was assured there was no problem getting the rest of the order with me by Monday. I heard nothing more until it was too late for me to shop elsewhere, then I got a dispatch email telling me to expect the boxes Tuesday. I am completely up the creek with getting packed ahead of my move, having lost nearly two weeks of time. I do not get the impression they make ANY effort to honour their next day delivery advert - it is just marketing fluff. By the time you realise, it's too late.

29 de agosto de 2023
Avaliação não solicitada
logotipo da Packingboxes

Resposta da Packingboxes

Hi Stephen,

Thank you for taking the time to share your feedback. I do apologise for any disappointment caused. I'm keen to get this investigated for you. I have tried to contact you today to discuss this further.

Kind regards

Jasmine

Avaliado com 5 de um total de 5 estrelas

No hassle ordering, quick response!

I ordered several plastic furniture coverings to protect from dust and renovation work. They arrived promptly but one had been used, a couple of holes and some stretching. I contacted Packingboxes and without any hassle my whole order was replaced! Hayley was quick to get on it and sort it out. A great company attitude and I will certainly recommend them.

27 de julho de 2023
Avaliação não solicitada

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