Jacob, once again, helped us book another fantastic cruise. He was patient and answered my many emails promptly, keeping me up to date with cabin availability and price options until we narrowed down... Ver mais
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Veja o que dizem as avaliações
Contacted Panache & put through to Ben who was 5*, easy to deal & chat with. Sorted a new great price cruise we already booked direct with MSC, but this was a better deal than the one 6 months ago. Lo... Ver mais
Karen,my cruise connoisseur, couldn’t have been more helpful. This was my 1st experience of Panache, after 15 years of cruising, and I was very impressed with the quality of service, the expertise and... Ver mais
First time cruisers, not sure of the process so contacted Panache to arrange the trip. Jacob promptly replied to our initial inquiry and after a brief discussion about our preferences, he came back wi... Ver mais
Detalhes da empresa
Escrito pela empresa
Established by James Cole the founder of many of the top cruise retail companies in the UK - Panache Cruises is a specialist in Ultra Luxury cruises and expedition cruises. Exceptional customer service with exclusive deals from the worlds most prestigious cruise lines
Informações de contato
Strawberry Fields, PR7 1PS, Chorley, Reino Unido
- 01615138200
- info@panachecruises.com
- www.panachecruises.com
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 42% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Speak to Karen
Speak to Karen, I can't rate her highly enough, she held our hand from the start and apart from booking the cruise and cabin we wanted, she managed to save us £1100. We will definitely use Panache again for our next cruise.
Wendy was incredibly helpful and…
Wendy was incredibly helpful and answered all our questions quickly and efficiently. We've booked our cruise with her and are very much looking forward to our holiday.
Exemplary Customer Service from Elitsa
We had a difficult decision to make regarding joining friends on the cruise ship Aramara Pursuit leaving Singapore for a one week cruise to Hong Kong in February 2027.
As we need to consider the welfare of our elderly parents it is important that we ensure we choose the right Cruise operator and arrange adequate insurance cover should the need arise to return home or even have to cancel the trip altogether due to illness etc.
Ultimately of course the decision is ours and Panache can only give guidance on this issue.
Our cruise connoisseur Elitsa Nixon was exemplary in helping us select this cruise and hotel accommodation to suit our situation.
She was was extremely patient and helpful whilst we tried to reach the right decision.
I am happy to say that our cruise with Panache is now booked and we look forward to joining our friends on board the Pursuit in Singapore in February.
This is in no small part thanks to Elitsa who really understands not only the product she is selling but also is emphatic to the particular needs of her customers.
A job well done and a holiday we are really now looking forward to.
Alan
As first time to book a cruise we…
As first time to book a cruise we called several times to clarify our concerns and Nicola was always helpful and ready to answer.
Whilst also being patient as we took time to think things over.
Very good personal service.
First cruise
Friendly and straightforward booking
Booking process was straightforward with Felicia who was very friendly and patient.
Katy Brennan at Panache was very…
Katy Brennan at Panache was very efficient and effective all the way through the booking process. I have no hesitation in recommending Panache
Superb customer service …
I cannot praise Nicole Barrett more highly for arranging our upcoming South Caribbean Cruise on Azamara Journey.
Nicole was very knowledgeable, experienced,pleasant, professional and incredibly helpful. She spent considerable time explaining all options available to us and was extremely approachable whenever we had questions or queries.
We spoke on several separate occasions before booking and always was pleasant , listened with nothing appearing to be too much trouble. My wife, Laura and myself felt we had a definite connection with her and were confident in her recommendations.
I’m sure she is a very valued member of the Panache team.
I must also say that whenever I phoned and Nicole was not immediately available, colleagues were equally pleasant and helpful and arranged for Nicole to call back.
We have been most impressed with Panache’s customer service.
Ben Knowles handled everything very…
Ben Knowles handled everything very well.
Most efficient but also friendly and helpful
Louise was very helpful and did her…
Louise was very helpful and did her best to get us a good deal and sorted everything very quickly
She explained everything very well and made everything easy to understand
It wasn't cheap but the best that could be got
As expected an excellent service
As usual Nicole provided us with an excellent service. She was very patient when dealing with our endless questions. We are very happy with the end result. We would always recommend Panache and her to anyone who wants to book a cruise.
Panache Cruises - reliable efficient and friendly
We have dealt with Panache Cruises (Jill Hurst) for a number of Silver Sea Cruises and without fail, Jill continues to handle our requirements and bookings with expertise, efficiency and very friendly. Nothing is a problem, even going the extra mile when she is supposed to be off duty. We have no reason at all to use any other Cruise or Vacation agent for our luxury cruises.
I was very happy to book our next years…
I was very happy to book our next years Cruise with Ben, He could not be more helpful and in such a chatty way that I even hardly noticed paying a large Deposit to him.
Super-responsive , professional and expert cruise booking
Wendy was super responsive, professional and knowledgeable and so keen to research every detail for us as we booked our cruise. Nothing was too much trouble.
Robert was very helpful
Robert was very helpful, friendly and informative in booking our cruise for 2028, the cruise we have booked looks amazing, so exciting
Panache Cruises. Great service from Nicola.
Nicola at Panache has helped us book a number of cruises and is always willing to go the extra mile to make both the selection and booking process seamless and easy when the choice and options can be daunting. She also immediately sets up all the reminders for any extras in the booking which is particularly useful as we often book many months in advance. Even though you get such an personalised service the price remains very competitive. Add this to first rate communication and a very friendly but also knowledgeable demeanour and Nicola and Panache deserve a 5 star review in our opinion.
Panache Cruises - Panama - Costa Rica
From start to finish over a 2-week period the booking experience/service has been excellent for a trip/cruise to Panama & Costa Rica. A big 'thank you' to Wendy, who put together an initial itinerary based on what we had requested, and then accommodated our multiple queries and requests to change to flights, hotels and ship cabin, each time providing revised quotes. She was able to let us compare the options so that we could make decisions that were right for us. I had done my homework and drawn up a skeleton plan for this trip myself including prices but comparing what Wendy had provided in terms of itinerary & price, with what I had tentatively planned, it was a no-brainer to book with her and Panache Cruises.
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