Papajohns Avaliações 2.864

I’ve been ordering from Papa John’s West Ealing for a long time, and I’ve never experienced anything like what happened today. The pizza we received was completely bland and honestly the worst we’ve had from this branch.

When I called to report the issue, I spoke to someone who said her name was Alisha. Instead of listening or trying to help, she was extremely rude from the start. She even accused me of lying when I calmly explained the problem. When I asked to speak to the manager, she claimed she was the manager — but her behaviour was so unprofessional, disrespectful, and argumentative that it was hard to believe.

She couldn’t communicate clearly, didn’t seem to understand what I was saying, and spoke to me in a confrontational way, as if she wanted to argue rather than resolve anything. I’ve never come across such behaviour at this branch before. In the past, whenever I had an issue, the team handled it politely and professionally.

This experience was completely unacceptable. Someone needs to look into this and speak to her, because no customer should be treated this way.

Awful, long delivery time, cold pizza zero customer service rang to complain and the chap I spoke to could hardly speak English then he put the phone down on me will never use again avoid at all costs

Good, swift service. Pizzas generously topped, staff were helpful

After waiting 2 hours for my order, the system still stated 'on its way', I called Papa John's Hayes only to be told lies about my phone number being incorrect and therefore the driver could not call me! What has that got to do with delivering the order to my address?

I have ordered from the Hayes branch numerous times so aware of possible wait of upto an hour which is terrible yes but I accounted for it. Drivers have never ever called me prior to delivery and we have always tipped them well so I know this was a lie.

He told me the driver cancelled the order, which I said was fine. Has my money been returned? No, he said, his manager must authorise and he cannot get hold of her! He stated the order could be prepared and delivered instead, I politely declined and requested my full refund given the order had already been cancelled.

The worker continuously gaslighted and provoked me to anger repeating the same lie and ignoring my request for funds I paid to be returned!

He still refused stating his manger had to authorise cancellation of order (which had already been cancelled by the driver)! As if hoping I would relend and accept the order be made up 2 hours after I placed it!

Please avoid this branch at all costs, they are dishonest and if there is one thing I hate, its dishonesty.

When I asked for his name, he seemed to have to think about it so I am even concerned he gave another workers name hence I am not referencing it here!

Only after threatening to write to head office did he then say he had spoken to his manager and would refund my money! Another lie as he had been on the phone with me!

It is then, I received notification of "There's a problem' (a change from 'on its way'). This confirms he lied about the delivery driver having cancelled the order.

My blood pressure has not been so high. Avoid avoid avoid!

I am still waiting for my refund and will follow through with contacting head office to get my money back.

Delicious food, me and my fiance order here pretty much every takeout we get. Lovely staff :)

If I could rate this place a 0 I would.
I have waited for 2 hours for my pizza. I had called the shop and placed an order, the worker said my order had been placed and will take 35 minutes. I had called 4 times whilst waiting and every time I called the worker huffed and had a very bad attitude. On the 3rd call they said that the driver was down my road, 40 minutes later I called for the last time and got told that my order didn’t go through and the man started swearing at me and calling me impatient. Very dissatisfied with this customer service.

I just have to say Pappa johns ur Manger at ur branch in Enfield wind Mill Hill en2 6sb

Mohamed is a value employee give this guy a bonus I love Pappa johns he look after me when I never expect it and I eat 3/4 times a week with you guys

I have ordered papa johns in a weekly basis for the last 10 years Tonight’s was the worst pizza I have ever had. Not cooked properly. Base still has raw dough. It was so chewy and just awful. I know they were on special offer but would be hesitant to order again. They were awful I ordered 2xxl and both were as bad as each other I’m not sure what the black spots were under the base but now thinking it was mould. So disappointing

Dear Customer Service Team,

Order Number: 83322470
Order Date: 06 April 2026, 22:56
Branch: Camden High Street

I am a regular guest at your Camden High Street branch and have been visiting since the branch first opened. Unfortunately, during my most recent experience I was very disappointed by the way my family and I were treated.

On the evening of 6 April, while I was driving, we called the Camden High Street branch to place a pizza order. A female team member answered the phone and my daughter clearly mentioned that we wanted to order a pizza. Without asking any questions to clarify the order, the team member simply hung up the call.

We called again shortly afterwards. This time a male team member answered the phone. When my daughter again said that we wanted to order a pizza, the team member loudly said “f***” and hung up the call. My children were present and the call was on loudspeaker, so they heard this language. We attempted to call again several times but the staff refused to answer.

As a result, we decided to place the order online and selected the option to collect it from the Camden High Street branch.

When we arrived at the branch, I asked to speak to a manager. The female team member told me there was no manager on site, and a male team member then approached. Both confirmed they had answered the calls earlier and explained that they behaved that way because they had been receiving prank calls.

However, this does not justify hanging up on customers or using offensive language, especially when children are involved. The female team member was dismissive and did not appear to understand that her behaviour was inappropriate. The male team member attempted to justify his use of the word “f***” by saying he was speaking to someone else on another line.

My family and I were extremely upset by the way we were treated. Although both employees eventually apologised, it took a long time and did not feel sincere.

As a regular customer, I expect to be treated with basic respect and professionalism. I hope this matter will be taken seriously and that appropriate steps will be taken to ensure that other customers do not have a similar experience.

I look forward to your response.

Kind regards,
Joao Miguel

if i could give less i would. like wow!! what kindov back water carryon was that nonsense?! all that BS just to order food onleine for delivery?!!!! like seriously instead of direct payment , it goes from one site to another to verify a bank on a dodgy lookin website that barely even looks like my bank then charges me forty quid but the problem is the rest of the world get this done via their banking ap not via dodgy pop up sites going from one site to another to another to give a million details just so i can go back to the original page just to verify my meals ....... i just want to order food.... like are you serious.... i want to order food for me n my children.... do you want my bloody sperm count aswell jeezus..... papa johns needs to get with the times . maybe stop swindeling folk out the famous special garlic sauce.... company has gone downhill massively .... sigh all that for a pizza that was a stress theres much faster and much more eficient ways of collecting payments .... just saying

Ordered 3 Pizzas ,all pizza toppings had very little meat .veg was unevenly distributed.
2 Sides were under cooked .
Chicken was chewy , potato tots were soggy - don’t waste your money !

Five out of five I can taste the fresh ingredients and very polite

Worst experience / customer service I’ve ever received.
They delivered using uber - we ordered direct. The uber driver got lost and when he finally arrived the pizza was stone cold. When we finally got through to the branch they were initially accommodating but then hung up on us mid conversation as we asked to speak with their manager- disgusting customer service

Hastings branch, Good pizza, ordered some cookies to go with pizza.. they are tiny! Smaller than a digestive biscuit £3.29 for two tiny biscuits.

My last papajohn order.. shame.

Was once the best pizza in wrexham
It’s now the worse and delivery takes for ever, order for a business meeting with clients they’d been and gone and the food had still not arrived until 90 mins later and was cold.

Absolutely love their pizzas, very well flavoured, lovely stuffed crust and base. We use feed the fam, good price for what we receive. Delivery has always been around 30-40mins which i find very acceptable. Use regularly . Literally have never had any issues with them

Order took ages, had a message saying cancelled, but website tracking said on the way. Called them to ask if order was cancelled or on the way, the gentleman is immediately said it will be with you in a few mins, I said do you not want to ask which order? He seemed to want to get off the phone but asked for my address, I gave him the road name. He said it's definitely on its way. I waited another 25 mins then called again (app said it's with you, enjoy!) and another gentleman said it's definitely on the way. Pizza finally arrived, I was waiting at the open door and heard the driver knock on some random door at midnight before finding the right house, he greeted me with confusion about how house numbers work ("12, 14, 16, I don't know!")
The pizza itself was not nice. Still warm but just really not nice. Odd herbs in the tomato sauce. Cheap kebab shop garlic dip couldn't save it, either could a random McDonald's dip I had lying around. Threw most of it away.
Would not order again.

Terrible customer service from UK Head Office. They'll do everything they can to not refund you when a store screws up.

Well there is a reason I dont order from Papa John's - and a reason I won't again
Ordered 4 pizzas. 3 were delivered. Queried this with the delivery driver "Call manager" I am told.
Called the Manager to complain "yes yes, 5-10 minutes" I am told.
30 mins later I call again and state not happy - No pizza delivered. Was told that the pizza originally was cold (according to driver) and they wanted to send a new one. I told him this was a lie and the driver had only bthree pizzas. Told the manager he was lying. He said I could complain. I said I was by speaking to him. He made unintelligible sounds and I gave up.
I guess when you speak to a fool, the response is probably going to be rubbish.
Avoid Papa John's Bedford. Delivery poor, manager unhelpful and pizza is mediocre.

Barkingside Ilford Branch …I have used this company many many times in past and been happy but didn’t order for about a year due to been on diet 😅 Ordered today via papa johns website and was dismayed when received text from uber say they were delivering if id known they used uber drivers i wouldn’t have ordered.I did consider cancel but papa johns tracking said order was already in oven so i hoped be ok.IT WASNT took 20min from papa johns say food ready for it to be picked up then took another 45min to arrive despite shop been 5min drive away.Papa johns sent me delivered notification 20min before was actually delivered.The food was all cold not Luke warm but cold and honestly most of it went in bin.Very very disappointed and won’t use again