Never had an issue in the past. Orders my daughter’s Halloween costume 2 weeks ago now (21st September) was sent to a locker for delivery but I am still yet to receive an updated on whether this order... Ver mais
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Veja o que dizem as avaliações
My order hasn’t arrived you said you’d look into it and I’ve heard nothing, I’m being ignored on social media. Look into this as inpost aren’t delivering it and saying they can’t but giving no reason... Ver mais
So you can reply to your reviews but can’t answer any of the many attempts I have made to contact you regarding my order that I placed a week ago that should’ve been here on 2 day delivery? Crazy. I h... Ver mais
A empresa respondeu
This company is a complete scam. I’m surprised that they are still allowed to operate legally. Took my money but didn’t deliver anything. I’ve been trying to contact for weeks to get a refund but abso... Ver mais
Detalhes da empresa
- Loja de artigos para festas
- também em
- Fornecedor de Produtos Descartáveis
- Loja de Balões
- Loja de Fantasias
Escrito pela empresa
Find fantastic decorations, fancy dress, tableware, balloons and more for any celebration, including birthdays, Carnival, Halloween, Christmas and New Year!
Informações de contato
Unit 4, Tallow Way, M44 6RJ, Manchester, Reino Unido
- 0333 900 5000
- partyteam@partydelights.co.uk
- www.partydelights.co.uk
1,5
Muito Ruim
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 95% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
AVOID
Ordered for next day delivery 5 days later still hasn’t arrived, have sent emails yet no one has got back to me. Very bad customer Service. I had no email stating that the delivery would be late, and I was not contacted within 24 hrs. I was contacted after getting a 3rd party involved and that was after me sending 3/4 emails.
30 de maio de 2025
Avaliação não solicitada
Resposta da Party Delights
Hi Rachel.
Thank you for your recent review.
Firstly I am so sorry that your order was dispatched late, as mentioned on an email sent to all customers and the big red banner on our home page we've suffered a technical fault which has resulted in orders being shipped later than usual - we appreciate this must be frustrating for customers and our warehouse team are working tirelessly to catch up and get order shipped ASAP.
I can see in our emailing system you emailed us on Saturday night at 9pm - unfortunately, as mentioned on the auto response the customer service team don't cover the weekend but I can see you received a response within 24 hours explaining that your order was in packing and would be shipped next day delivery for you - the delivery charge has also been refunded due to the delay.
Again I can see you replied to that email on the 3rd at 12:22 and our team replied with the returns information on the same day at 16:33.
We appreciate that you needed your order on Sunday and we are terribly sorry that we couldn't get it to you in time. Our tech team have put provisions in place to prevent this sort of technical issue again so that it'll not happen in future.
Take care,
Party Delights.
Very disappointed
Very disappointed with the customer service. We placed a really large order with you for 38 decorations packs, worth over £300 in total and only received 1 pack. We've been trying to get in contact for almost a month now with no reply. We've tried email, social media and a phone number that leads nowhere. Please get back in touch with us to arrange a refund and discuss this further.
12 de maio de 2025
Avaliação não solicitada
Resposta da Party Delights
Hi Georgia.
Thank you for your recent review.
I'm so sorry that you're missing part of your order, we will definitely get this sorted for you right away!
Just to respond to you regarding the customer service, I've checked our emailing system and we have no emails from you regarding your order. All emails are responded to within 48 hours so I'm unsure if you've emailed the correct email address.
In regards to the phone line we no longer have a phone line which is why you're unable to get through - unfortunately, we're also having issue's with our social media so we're unable to gain access at the moment - we're working closely with META to get this fixed but I just wanted to reassure you that we do want to help and nobody is ignoring you.
I've sent an email over to your email address on the order, I'm hoping that you have access and will receive this email.
If not please email the following email address and the team will be happy to help you with the issues surrounding your order.
Kind regards,
Party Delights.
AVOID!!!!!!
Only giving one star because it won't allow me to give none!
How this company has the nerve to take money from people is beyond me. I'm in the same boat as countless others that have left reviews.
Ordered a costume for world book day, paid for express delivery. Item arrived late. I returned straight away in good faith and was told I would receive a full refund. That was two months ago!
Would never use this company again and if this review saves the money of even one potential customer I'd be happy - go elsewhere!
Party delights - stop trading when you clearly can't fulfill orders, or at least return the money to those that you owe to.
1 de março de 2025
Avaliação não solicitada
Resposta da Party Delights
Hi Laura.
Thank you for your review.
I'm really sorry to hear that you had a negative experience with us as this is the last thing we'd ever want!
Unfortunately, around the time of world book day we did have some delays in our warehouse which caused orders to be shipped later than they should have - however, I can confirm returns are being processed.
I'm afraid we are unable to locate your order based on the information provided. To help us resolve this situation as quickly as possible, could you kindly send us your order number and any further details that may help?
We'll then be able to investigate this for you and see what's happened with your order.
Kind regards,
Party Delights
Order not received on my nominated day !
Placed and ordered to be delivered on a nominated day which was yesterday the 23rd. Special balloon for my best friends birthday meal.
Never arrived and haven't even received any tracking information to even say it's been sent. Absolute waste of money and ruined the suprise.
When they finally reply I will want a refund, if not then I will be raising a dispute with my bank
Terrible company. Stay clear !!
23 de maio de 2025
Avaliação não solicitada
Resposta da Party Delights
Hi Ellen.
Thanks for your review.
I'm terribly sorry that your order wasn't shipped in time! There was a technical issue with your order which is why it wasn't shipped.
I can see that you emailed our team on Friday the 23rd at 5:30pm, you then received an immediate auto response explaining you'd receive a reply within 48 hours (excluding the weekend) you then received a reply from our team on Monday the 27th at 12pm apologising for the inconvenience and confirming a full refund was processed.
I'm pleased to see that the team dealt with the quickly and efficiently for you but we are truly sorry that you didn't get to receive the balloon for your best friends birthday meal - we do still hope you all had a lovely time.
Kind regards,
Party Delights
Refund not given and no reply from company - DO NOT USE
I ordered a world book day costume for my son in February and it didn't fit so I returned it. The return was received by Party Delights on 1st March and I have still not had a refund. I have emailed several times, sent messages on Facebook several times and no one is replying to me. Customer services is terrible, will not be ordering from them again.
In reply to Party Delights - i have emailed this information to you numerous times - if you bothered to check your emails you would see this.
Order number is PDR4001438300
Edit 6/6/25 refund has now been received
1 de março de 2025
Avaliação não solicitada
Resposta da Party Delights
Hi Jenna.
Thank you for your review.
I'm so sorry to hear that you've had a negative experience with us.
I'm afraid we are unable to locate your order based on the information provided. To help us resolve this situation as quickly as possible, could you kindly send us your order number and any further details that may help?
We'll then be able to investigate this for you and see what's happened with your order.
Kind regards,
Party Delights
Edit:
Hi Jenna.
I can assure you we have not received any emails from the email address on your order or we would have replied. Emails are currently within 16 hours and there is unfortunately nothing from you.
I'll send you over an email now so we can get this sorted.
Thank you
Party Delights
I was hoping to prove a few negative…
I was hoping to prove a few negative reviews on here wrong by a putting trust into the company, but sadly, so far, they are right.
I ordered 2 helium canisters, only 1 arrived - hence why I gave 3 stars. I have emailed the company, as there is no phone number, which I find strange, but I gave them the benefit of the doubt. Today, is 2 days since I emailed and I've not had a reply. I am still hoping to get a response or at least my second canister, preferably the latter, as I need it for a hen do in a weeks time. I will update my review when I hear more.
Update 17th May
Still no response from them. I would not use this company again.
13 de maio de 2025
Avaliação não solicitada
Resposta da Party Delights
Hi Tricia.
Thank you for your review.
I'm really sorry to hear that you've only received 1 helium cannister when you purchased 2, please know that we will definitely get this resolved for you and investigated.
I'm unable to see any emails from you which is why you haven't received a response from us -I have sent you over an email now so that we can see what's happened and make sure you've been emailing the correct people or to see if there's an issue somewhere.
We look forward to getting this resolved for you.
Kind regards,
Party Delights.
DO NOT USE!
Terrible experience - my order never arrived (order placed via partydelights.ie on the 30th March). No reply to my emails following up.
I flagged the issue with my bank and they refunded me.
15 de maio de 2025
Avaliação não solicitada
Resposta da Party Delights
Hi Sarah.
Thank you for your review.
I'm so sorry to hear that you've had a negative experience with us.
I'm afraid we are unable to locate your order based on the information provided. To help us resolve this situation as quickly as possible, could you kindly send us your order number and any further details that may help?
We'll then be able to investigate this for you and see what's happened with your order.
Kind regards,
Party Delights
I cannot contact this company
I cannot contact this company. Are they legit. I ordered goods for my child’s holy communion 8 days ago. Child’s holy communion is this Saturday and order has not been dispatched. Are they legit as there is no reply to my emails and their social media is not used since 2024
Update
I was only emailed by party delights today. I have emailed back to look for refund as delivery is not promised til 6th June. I thought when I ordered two weeks would be a reasonable time for delivery. I ordered off party delights.ie and this is misleading as this is not an Irish company
5 de maio de 2025
Avaliação não solicitada
Resposta da Party Delights
Hi Sharon.
Thank you for your recent review.
I'm really sorry that you've had a negative experience with us, I can assure you we're a legit company.
I can see that you emailed our customer service team on the 13th at 2:30 pm requesting information on your order, they have emailed you back today on the 14th at 3pm explaining that your order isn't due to be delivered until the 4th of June.
We do state the estimated delivery date at checkout in bold writing before you purchase so that you're made aware of this beforehand.
As we can't get it to you in time the team have mentioned if you wish to cancel the order to please reply to the email and they'll get back to you within 48 hours.
Apologies for any inconvenience caused.
Kind Regards,
Party Delights.
They don't like to refund
Ordered a costume for world book day, nearly 2 weeks before. Didn't arrive until AFTER world book day. So I sent the product back (March 17th) and I STILL haven't received my refund (today is May 8th) I have emailed the company. They claim to have not received my order. I know for a fact they have. Going through my emails I had the SAME issue with them in October 2022.
Do NOT order from this company!!
17 de março de 2025
Avaliação não solicitada
Resposta da Party Delights
Hi Nat.
Thank you for your recent review.
I'm really sorry to hear you haven't received a refund on your return - after looking into this the customer service team have confirmed they haven't received it yet.
I can see they've asked for proof of postage and if you were able to send this over they could refund it for you straight away.
Unfortunately, as mentioned on the email thread without us having reeived your return or proof that it was returned we're unable to refund it at this time. The team have advise you contact the company you returned it through and hopefully they have some form of tracking.
I have passed this review over to the team as well for you so it can be looked into and someone will be in touch with you shortly.
Once again we apologies for the inconvenience caused.
Take care,
Party Delights.
Delivered as scheduled
I've used Party Delights several times in the past and never had any issues so decided to use them again to get bits for a VE day celebration. As I was a bit late ordering I paid for express delivery so that it would arrive 7th May (so the day before I needed them on the 8th). By the afternoon of the 6th I was a bit concerned I hadn't had a dispatch email from them and had a look at the reviews on here to see if anyone else had any issues. I then got really worried that I'd been scammed the same as many people on here seem to have been, so I then sent them an email to confirm if it was definitely going to be delivered today. I never got any reply to that email but really late last night I got a dispatch email to say the order had been sent and with a tracking link (the link didn't work). After reading all the negative reviews, having no specific reply to my email, and having a tracking link that didn't work I came to the conclusion that I'd suffered the same fate as everyone else on here. Then to my surprise it arrived at 8am this morning! It was well packaged and everything was there as ordered. Very happy, thanks.
EDIT - as per the response below, I can confirm that Party Delights did reply to my initial email this afternoon (7th May).
7 de maio de 2025
Avaliação não solicitada
Resposta da Party Delights
Hi Amanda.
Thank you for leaving us a review.
I'm so pleased that your order arrived with you on time!
I can see you did email customer services on the 6th at 2pm, you were sent an immediate auto response explaining that emails can take up to 48 hours to receive a reply.
However, I can see the team did reply on the 7th at 2:30pm sending over the tracking details which you have since responded too.
Again we're really pleased you're happy with your order and hope to see you again soon.
Kind regards,
Party Delights.
Avoid
I ordered a load of bits for a kids party in March, the estimated delivery date was 2 days before the party but everything was delivered after the party. I emailed before as I had no dispatch email to cancel everything but had no response. I returned everything on the 29th March but still haven’t had an email from them…
6 de março de 2025
Avaliação não solicitada
Resposta da Party Delights
Hi Erin.
Thank you for your review.
I'm really sorry to hear that you had a negative experience with us as this is the last thing we'd ever want!
Unfortunately, around the time of world book day we did have some delays in our warehouse which caused orders to be shipped later than they should have. I can see your order arrive with you later than the estimated delivery date and for this we're extremely sorry.
I can see that you emailed our team on the 7th of March asking to cancel the order, as this has already been shipped the customer service team replied within 48 hours to explain that it had already been shipped but that you could return the parcel back to us for free for a full refund.
At this time we haven't received the parcel which is why a refund hasn't been processed just yet.
I've sent you over an email so we can get this resolved for you right away!
Kind regards,
Party Delights.
DO NOT ORDER FROM THIS COMPANY!
DO NOT ORDER FROM THIS COMPANY!
I ordered items at the end of March and reached out to them today as they had fallen outside of their (already ridiculous) 4 week delivery. I have just been told my items have not even shipped. Gutted, as this was for a family event in early May and I had given myself enough of a window to receive the items. I now don't have time to order from anywhere else. I am even more annoyed with myself that I have only just found all of these negative reviews. I will be interested to see how long I will have to wait for my refund...
1 de maio de 2025
Avaliação não solicitada
Resposta da Party Delights
Hi Fiona.
Thank you for your review.
I'm truly sorry that we couldn't fulfil your order on time on this occasion - we're having some technical issues with the courier company that we use in Ireland at the moment which means orders are taking a while to get to customers.
Our teams are working to get orders shipped ASAP, so we're hoping this will be resolved ASAP.
In regards to refunds, once the cancellation has been processed it'll take up to 24 hours to process the refund.
Apologies again for the inconvenience caused.
Kind Regards,
Party Delights
GOT THERE IN THE END.
The online payment said something went wrong! So I tried several more times - same thing! Then I got an email saying I have 4 deliveries coming. Their email addresses didn't work. I began to think this was a scam company, but they did cancel the extra orders and I did actually receive one of my orders on time. So all good in the end.
29 de abril de 2025
Avaliação não solicitada
Resposta da Party Delights
Hi Tom.
Thank you for your recent review.
I'm really sorry that you had an issue with ordering with us but I can assure you we are not a scam company.
I can see you did indeed make 3 orders with us but we were notified of this and 2 were cancelled and refunded immediately.
I've had a look at the order that processed this was due to arrive on the 2nd of May for you and looking at the tracking it did indeed arrive on the 2nd of May and all looks ok.
I can see that you left this review on the 29th before speaking with us and receiving your order so appreciate at the time you may have been worried but I can confirm everything with your order is now OK and we can see this has been received.
If you do need anything else please don't hesitate to contact our customer service team.
Kind regards,
Party Delights
I placed an order today and the payment…
I placed an order today and the payment was declined. I then went to my bank account to find party delights had taken 70 Euro from my account 7 times!
I immdeiately went to contact party delights, like many people have already said previously the number online is not in use. I have emailed the company & waiting to get a reply and am hoping this order will be refunded.
28 de abril de 2025
Avaliação não solicitada
Resposta da Party Delights
Hi Niamh.
Thank you for your recent review.
I'm really sorry that you had a problem with ordering and placed the order 7 times - the IT department were made aware of this and put systems in place to prevent this from happening again.
I can see you emailed our team on the 28th and they replied within 24 hours the next day confirming all orders have been refunded for you as you requested in which you replied too.
I do apologize that you weren't happy with your experience from us and do hope that when shipping times to Ireland are back to normal you'll give us another chance :)
Take Care
Party Delights.
After spending €135 i haven't heard…
After spending €135 i haven't heard anything back about my order. I have requested a refund but nothing yet.
UPDATE. THE CUSTOMER SERVICE TEAM WAS VERY EFFICIENT AND HELPFUL AND I GOT A FULL REFUND AS THE DELIVERY TIME WAS TOO LATE FOR THE PARTY. I UPDATED MY RATING. ONLY DEDUCTED PNE STAR AS THE DELIVERY TIME IS 4-5 WEEKS.
25 de abril de 2025
Avaliação não solicitada
Resposta da Party Delights
HI Geraldine.
Thank you for your review.
I am sorry to hear you're unhappy with your experience with us.
I can confirm that when you placed the order we stated on the listing, on our delivery page and also at checkout the estimated time of delivery - this was also emailed in your confirmation email.
I can see that you emailed our team on the 28th (the same date you left the review) and our team replied to your email within 24 hours explaining when your order will arrive. The order was then cancelled as you requested.
We are hoping that delivery times to Ireland will be back to normal soon but apologies for any inconvenience the longer timeframe caused.
Kind regards,
Party Delights.
Dreadful
Dreadful company - placed order and paid for express delivery, goods didn’t arrive on time (or the following day) - unable to call them (no phone number) and did not reply to emails for days. Goods returned - at my cost, no communication and no refund ever since. Escalating accordingly - I urge you not to trust them - their only strength is marketing.
26 de fevereiro de 2025
Avaliação não solicitada
Resposta da Party Delights
Hi Harriet.
Thanks for your review.
I am really sorry that your order did arrive with you 2 days late and for the inconvenience caused. Over World Book day we did have some major delays in the warehouse which unfortunately, caused some orders to go out later than normal - this is being reviewed to find ways to prevent this from happening again. The last thing we want to do is ship orders late and you guys not receive your items on time.
I can see from your emails with our customer service team that the order was returned and is now being resolved for you.
Once again we apologize for the inconvenience caused.
Kind regards,
Party Delights
I haven’t received my order!
I haven’t received my order which was expected yesterday! No communication from you either. I have sent an email and expect a full refund!?!
Victoria
25 de abril de 2025
Avaliação não solicitada
Resposta da Party Delights
Hi Victoria.
Thank you for your recent review.
I'm so sorry that you've had an issue with your order - I've checked our emailing system and am unable to see any communication from you.
We have a dedicated customer service team who respond to all emails within 48 hours so had the email come through you would have received a response.
I've sent you over an email so we can look into this for you and get it resolved quickly for you.
Kind regards,
Party Delights
Purchased order for 3 x balloon…
Purchased order for 3 x balloon bouquets for my wife’s 50th Birthday, ordered in good time, paid for nominated delivery day, money, taken, order acknowledged by email, nothing arrived, no response from emails, phone number not recognised, requested a full refund. Wish I had read the reviews before ordering. Beware as I believe this company has gone into administration.
22 de abril de 2025
Avaliação não solicitada
Resposta da Party Delights
HI Stephen.
Thanks for the review.
I'm so sorry about this and that there has been an issue with your order. It looks like there was a delay in your payment provider releasing the funds for your order which means it didn't process through our system correctly - this is why the order wasn't sent.
I've checked our emailing system and am unable to see any emails from your to our customer service team - I've sent you an email so we can look into this.
I can confirm your order has been fully refunded and again I've explained this via email.
Party Delights did go into administration last year in July but has been bought out by a new company and is trading as normal.
I am truly sorry for the inconvenience this has caused.
Kind regards,
Party Delights
Brilliant service and great quality…
Brilliant service and great quality balloons
Thankyou for my order for my partner's 60th birthday balloon bouquets. They all arrived on time and were even better than the pictures. They're still going strong now!
Highly recommend to all
17 de abril de 2025
Avaliação não solicitada
Resposta da Party Delights
Hi.
Thank you so much for your recent review, we really appreciate you taking the time out of your day to leave us a review.
We're so pleased you loved the balloons and we do hope your partner had a fabulous 60th birthday!
We look forward to hearing from you again.
Kind regards,
Party Delights
Very disappointed. Party Delights
Hi. I ordered confirmation stuff on the 15 March.. still hasn't arrived it's now the 22 of April. Sent 3 emails no reply.... very bad... shocked no communication. I'm in ireland... wats going on!
15 de março de 2025
Avaliação não solicitada
Resposta da Party Delights
Hi Sylvia.
Thank you for your recent review.
First we're so sorry for the delay in shipping your order, we're having some technical issues with the courier company we use for your location at the moment as this has momentarily put a delay on shipping orders to your destination - please note this is something our operations team are working on to get resolved ASAP and get shipping times back to normal.
I can see that you emailed our customer service department on the 22nd at 10am to request information on your order - they did reply to you on the same day at 10:30 which you have received as you have replied to this.
I can see you've had around a 5 page email thread with our team and that every email was responded to within 24 hours and that this has now been resolved for you.
Once again we apologize for any inconvenience that was caused.
Kind regards,
Part Delights
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