Pavilion Broadway Avaliações 

365
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

What an amazing experience from start to finish . Wonderful friendly and helpful staff in store , giving us that personal touch . The delivery men were extremely friendly and went over and above fo... Ver mais

Avaliado com 5 de um total de 5 estrelas

The service from Scott & James was excellent! Great communication! Courteous, Smiling, Careful. Took their shoes off on entering my home! Sounds basic but now-a-days most delivery personnel don’t d... Ver mais

Avaliado com 5 de um total de 5 estrelas

I am really pleased with my sofa. The staff were excellent at delivering exactly when I needed it. I got a tracking email first thing although this didn’t update during the morning, which would’ve b... Ver mais

Avaliado com 5 de um total de 5 estrelas

What great service, ordered online, immediate phone call to confirm order. Short turn around time, can choose am or pm delivery slot, with tracking Both David and Mark the delivery lads, where fab... Ver mais

Detalhes da empresa

  1. Loja de Móveis
  2. Loja de Móveis para Quartos
  3. Loja de Iluminação
  4. Loja de móveis para sala de estar
  5. Loja de colchões
  6. Loja de sofás

Escrito pela empresa

Pavilion Broadway is a family-run business founded in 2008. Championing British brands such as Duresta, Vispring & Parlane as well as leading international designer furniture, lighting and home accessories.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

365 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,5

Todas as avaliações

(365)

11 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

We have a problem

We have a problem. My wife ordered a table but didn't get any response to confirm the order. Two weeks later I got an email telling us it was to be despatched but, by then, I had given up and bought and received an identical item elsewhere. I rang and asked for delivery to be stopped and the order cancelled but they have delivered the unwanted items and want to charge me £20 to return it. They seem incapable of accepting that it was a failure in their order system which caused the problem and every time I ring I get a different person. Very frustrating and I won't buy from them again.

25 de março de 2024
Avaliação não solicitada
logotipo da Pavilion Broadway

Resposta da Pavilion Broadway

Hi David,
I'm sorry to hear that you were unhappy with our service. Our sales email confirmation system is automated and on occasion may end up in a spam or junk folder. After purchase your items were ordered in and then sent out to you on arrival, as you contacted us after dispatch we unfortunately couldn't then cancel your order. If you would like to return the item yourself then you are entitled to a full refund, the £20 charge is for us to arrange a courier to come and collect it from you. Best wishes, Jacqui

Avaliado com 5 de um total de 5 estrelas

Excellent service throughout in…

Excellent service throughout- Mark in store was helpful and charming, and the delivery boys, Gareth and Scott were equally helpful. Great service, thank you.

5 de março de 2024
Avaliação não solicitada
logotipo da Pavilion Broadway

Resposta da Pavilion Broadway

Thank you for your kind review. We look forward to assisting you again in the future.

Avaliado com 5 de um total de 5 estrelas

Wonder customer service.

Wonder, traditional service.
Had a slight problem with one of the dining chairs I ordered. Emailed and got a reply immediately. Spare part posted out straight away.
So refreshing to find a company with good, “old fashioned” customer service and beautiful products. Can’t recommend enough.

4 de março de 2024
Avaliação não solicitada
logotipo da Pavilion Broadway

Resposta da Pavilion Broadway

Hi Julie, Thank you for your kind review. We hope you enjoy your new furniture.

Avaliado com 5 de um total de 5 estrelas

Superb delivery service

Superb delivery service. Came to replace faulty table and were so polite, clean and tidy and professional. Thanks Gareth and Scott! It’s now perfect.

23 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Having recently moved into a new home…

Having recently moved into a new home and experienced several bad deliveries, it was a delight when Gareth and Scott delivered our sofa with care and courtesy. It was refreshing to be asked if they should removed their shoes, rather than me having to ask, and they also took their time to make sure everything was right and I was happy before they left. Thank you.

12 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Brilliant experience again

Brilliant experience selecting several more items from pavilion broadway (Mark in store) then getting quick and very professional delivery, unpacking and placement (Gary and Nick, and next day Scott and Ross).

9 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Cotswold Extending Dining…

I ordered the Cotswold Extending Dining Table
200-250cm and two Cotswold Side Table with Drawer which were delivered yesterday by Gareth and Scott. I am delighted with the tables and very grateful to the two delivery men for their courtesy and professionalism. They assembled the 3 tables, positioned them where I wanted them and then cleaned up after themselves. Bravo for this excellent service. Thank you

6 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Service with a smile

Bought Tetrad suite which is excellent and buying experience great. They also matched other offers and the delivery guys, Simon and Ross were excellent with a helpful and friendly attitude

6 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service

Great service. Delivery was well communicated and efficient. Lovely furniture as well.

1 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

We have bought several pieces of…

We have bought several pieces of furniture from Pavillion in the last year or so and each piece has been exceptional. The fact we’ve been back says it all really - great staff, great prices and a fabulous choice of goods. On this occasion we bought two chest of drawers and they were delivered by Gareth and Scott. They went above and beyond with their service including moving my old furniture downstairs, putting the new bits in the right place and removing all packaging. This was done with a smile and a lovely manner. Thanks guys, would highly recommend (and have done!!)

26 de janeiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Brilliant service from Pavilion Broadway.

Brilliant service from Pavilion Broadway.
We had a brilliant customer service experience dealing with Taryn at the showroom followed by a brilliant delivery and assembly service from Gareth & Scott to complete the shopping experience!

25 de janeiro de 2024
Avaliação não solicitada

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