Pavilion Broadway Avaliações 

365
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

What an amazing experience from start to finish . Wonderful friendly and helpful staff in store , giving us that personal touch . The delivery men were extremely friendly and went over and above fo... Ver mais

Avaliado com 5 de um total de 5 estrelas

The service from Scott & James was excellent! Great communication! Courteous, Smiling, Careful. Took their shoes off on entering my home! Sounds basic but now-a-days most delivery personnel don’t d... Ver mais

Avaliado com 5 de um total de 5 estrelas

I am really pleased with my sofa. The staff were excellent at delivering exactly when I needed it. I got a tracking email first thing although this didn’t update during the morning, which would’ve b... Ver mais

Avaliado com 5 de um total de 5 estrelas

What great service, ordered online, immediate phone call to confirm order. Short turn around time, can choose am or pm delivery slot, with tracking Both David and Mark the delivery lads, where fab... Ver mais

Detalhes da empresa

  1. Loja de Móveis
  2. Loja de Móveis para Quartos
  3. Loja de Iluminação
  4. Loja de móveis para sala de estar
  5. Loja de colchões
  6. Loja de sofás

Escrito pela empresa

Pavilion Broadway is a family-run business founded in 2008. Championing British brands such as Duresta, Vispring & Parlane as well as leading international designer furniture, lighting and home accessories.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

365 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,5

Todas as avaliações

(365)

11 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Sue in the showroom was so helpful and…

Sue in the showroom was so helpful and accommodating with our sofas, she went above and beyond to ensure we were happy.
Gareth and Scott delivered them with great care and went through everything before they left to ensure we were happy too! All in all, fantastic service from start to finish, thank you!

22 de janeiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Customer centric experience - end to end

Amazing delivery experience! Gareth and Scott delivered my bed today. First of all, I wasn’t in (I was 5 mins away). No problem! They carried on and unloaded and waited for me. As they entered my home, first question “would you like me to remove my shoes?”. I was so impressed by them professionalism and courteousness of them as a team. The whole purchasing experience from start to finish from Sue in the showroom, right through to delivery, has been superb! Bravo

16 de janeiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great delivery team

Just had our mattress delivery by Callum & Ross, punctual and friendly and nothing was too much trouble. Very smiley and cheerful for first thing on an icy January morning!

16 de janeiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

What amazing service ordered fantastic…

What amazing service ordered fantastic chairs for our conservatory. They were delivered promptly by two very charming young men. Thanks Gareth and Scott you were courteous and professional. Would definitely go to the Pavilion Broadway if we need new furniture, we highly recommend this company.

5 de janeiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great

Gareth and Scott were very helpful, polite, tidy and efficient

20 de dezembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great Product and Delivery

Have just taken delivery of Alderley Leather Patchwork Chair from Pavilion Broadway. The product itself is very well made, and exactly what we wanted. The delivery men, Gareth and Scott were fantastic. They couldn't have been more helpful and helped to move the chair into the lounge and helped with the unpacking. Highly recommend!

19 de dezembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very efficient service

5 star service from David & Mark who called ahead to confirm their delivery time, arrived bang on time and removed all the packaging afterwards. Very helpful and courteous!

18 de dezembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

What great service

What great service, ordered online, immediate phone call to confirm order.
Short turn around time, can choose am or pm delivery slot, with tracking
Both David and Mark the delivery lads, where fab in every way, very polite, diligent and took pride in their work, top job and a credit to pavilion broadway

18 de dezembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Top Marks

The people at Pavilion Broadway always give the best quality and service possible, and the delivery lads today were no different!!

They are polite and helpful in every way and don't leave until they have your furniture fully checked and placed where you want it. Top marks for standards the way they should be.

18 de dezembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Gareth and Scott

Gareth and Scott were meticulous in delivering all items to my house. Their communication skills were second to none as well as ensuring I was happy with the location of all furniture

14 de dezembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic service would highly recommend

Fantastic service would highly recommend. I ordered a picture for my living room, it was priced very competitively and the shipping costs were very reasonable too. I ordered on Tuesday and received it in perfect condition on Friday. Thank you

15 de dezembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Thank you pavilion for your 5 star…

Thank you pavilion for your 5 star service. Quality furniture and service. A special mention to Gareth & Scott who delivered our sofa. Respectful of the property & surroundings, so friendly & chatty and efficient at assembling the furniture which topped off the experience as a whole - 5 star delivery from me. Have bought in the past and will continue to share with others for Quality & service.

14 de dezembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I have been a client of Pavilion…and can only rate them as a top company to work with

I have been a client of Pavilion Broadway and feel that they need this special review. May I start by saying that all the staff do their utmost best to give you the best service. I always say that the after sales service is the most important. A piece of furniture arrived slightly damaged which must have happened in transit. PB immediately exchanged it without any fuss. that is what I call after sales service.
Their furniture is out of this world I would not go anywhere else. Thank you David for everything and look forward to working with you again on my next Project. Best Jane Berko Designs

7 de julho de 2023
Avaliação não solicitada
logotipo da Pavilion Broadway

Resposta da Pavilion Broadway

Thank you for your review, Jane. We're so glad you are happy with your purchase and the service our team provided. We look forward to helping you with your next project :)

Avaliado com 5 de um total de 5 estrelas

Fantastic customer service

We had some unfortunate issues with our sofa and David, Sue and the other staff were incredibly helpful in resolving those issues. Their customer service is faultless and I cannot praise them highly enough.

4 de julho de 2023
Avaliação não solicitada
logotipo da Pavilion Broadway

Resposta da Pavilion Broadway

Thank you for your review, Allan. So sorry you had issues with your sofa. We're glad you are happy with the service our team provided. We look forward to helping you with your interior needs again in the future :)

Avaliado com 2 de um total de 5 estrelas

Wasting my time

Item was sent that was faulty. To the company's credit they sent a replacement that was not faulty. The problem I have is that I had to wait around at home for the replacement to be delivered, and wait around at home a second day for the faulty item to be collected. I was told that if I paid for the postage of the faulty item, so save me time, I would not be reimbursed, and that they would not use a different courier service either, who could be more specific about an arrival time. This transaction has therefore wasted a lot of my time, and the company weren't willing to be flexible to prevent that from happening.

19 de junho de 2023
Avaliação não solicitada
logotipo da Pavilion Broadway

Resposta da Pavilion Broadway

Thank you for your review. We are constantly trying to improve our customer service. Thank you for your constructive feedback which will be reviewed with the team.

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