After calling up a few times over the last few weeks and not getting much luck, Lucy was an absolute breath of fresh air. She was so knowledgeable on my PDQ system and helped me update the system, ch... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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After calling up a few times over the last few weeks and not getting much luck, Lucy was an absolute breath of fresh air. She was so knowledgeable on my PDQ system and helped me update the system, ch... Ver mais
A empresa respondeu
What a pleasure to deal with Serita today. A credit to Paymentsense. A new installation of a card reader was required. Serita talked me through the whole process with ease, patience and in layman'... Ver mais
A empresa respondeu
Chantelle was most helpful. She understood our issue instantly and was able to give, in a very patient manner, very clear and precise instructions of how to get our system corrected. She then... Ver mais
A empresa respondeu
Darren was incredibly helpful with a technical issue on the card machine today. The instructions he relayed over the phone were clear and precise. He then noted issues with billing and rectified thos... Ver mais
A empresa respondeu
We’re all about loving what you do. It’s why we all got into business, right? And our passion is helping small businesses take card payments. It’s our thing. So we’re shaking up the industry. Throwing out the rule book. Taking on the big banks. All to help business owners like you get paid, for less.
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Resposta da Paymentsense
excellent service from Darren,
Very patient & tolerant

Resposta da Paymentsense
After a rocky start in set up I spoke to Darren who sorted everything out quickly and efficiently, with great professionalism and a genuine sympathetic ear , definitely an asset to Payment sense

Resposta da Paymentsense
I'm so impressed with the recent changes to Customer care at Paymentsense. For the last few months, the staff have been exceptionally helpful, friendly and upbeat in their proactive approach to managing my account, assisting me with billing and terminal advice, plus ensuring I am on the most affordable deal.
I'll be brutally honest and say they have come a long way since I joined them at least eight years ago. I believe there was some misrepresentation when I was sold my original five-year contract, which was too expensive to buy my way out of; hence, I stuck with them. Unfortunately, I was often overcharged, and trying to resolve the issues was very time-consuming. The care team was just rude.
I'm very happy to see such a huge turnaround in services, and the staff are lovely. Thank you to Steph, Amy and Damien, in particular, for your recent support. This is exactly how it should be done! Your attitude and level of assistance are all outstanding THANK YOU!

Resposta da Paymentsense
I had a small problem with my Terminal and was put through to Trinity. She was amazing, so patient and helpful and talked me through the entire process and had me back up and running within the hour. People are quick to criticize these days but not as quick to offer praise. Praise should be applied here because Trinity was outstanding. Many thanks.

Resposta da Paymentsense
Annaliese went above and beyond to get the queries cleared and was very helpful.

Resposta da Paymentsense
Customers service NO PAIEMENT SENCE are very lucky to have a man who care take time but most of all get the job done.
Im à Customers for long time with them and was thinking to leave after some issue BUT THE SERVICE, WELCOME AND MANERS OF DARREN WHERE EXEPTIONEL. THANKS YOU

Resposta da Paymentsense
Spoke to someone who knew exactly what they were doing, and who was extremely helpful, polite and understanding. I wasn’t made to feel like an idiot and Dawn took me through everything step by step, making it very easy to do.

Resposta da Paymentsense

Resposta da Paymentsense
We had a breakdown on one of our card readers, I rang thinking I would be on hold for ages and struggle to get sorted but Shauna answered quickly and had excellent technical knowledge of the product. The end result being an upgrade to replace the faulty unit and to upgrade all the other machines too! Very satisfied.

Resposta da Paymentsense
Very polite, patient and thorough customer advisor. Got back to me as promised. Well done and thank you.

Resposta da Paymentsense
Darren was very helpful, thorough and knowledgeable as he helped me resolve set up our terminal. Thank you Darren

Resposta da Paymentsense
darren is a superb asset to your company
His manner is excellent and his knowledge perfect.
very helpful and understanding in the way he explains to you the procedures needed to correct your problem.

Resposta da Paymentsense
We have used payment sense in our buisness for many years and have no intention of leaving them. The rates are excellent and service second to none.

Resposta da Paymentsense
Customer Service is honestly faultless, very impressive. No complains about anything else either. Lottie was very helpful with my issues today

Resposta da Paymentsense
Olivia Dick was more helpful and productive in 15 minutes then her other colleagues at payments sense who took 8 weeks to solve a issue for the business
Appreciated

Resposta da Paymentsense
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