Massive Thankyou to 🌟ASHLEY🌟 at Debenhams pay+ he sorted out the mix uo on my account that noone else could for months, throughout he explained everything thourouly was paitent kind proffessional... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
I spoke to Andrew and Aimee via email to help me with an issue I had with Debenhams,I had sent Debenhams 9 emails with no resolution so I decided to try Debenhams pay +to see they could help. I sent j... Ver mais
A empresa respondeu
What joke off company I applied for account got accepted orderd item 2 weeks later they put my account on hold don't buy from robbers
DebenhamsPay+ we’re very good I closed my account because Debenhams were diabolical. Order cancelled on the day deliver due on Christmas Eve was the last straw. How can you get a replacement present t... Ver mais
Detalhes da empresa
Escrito pela empresa
Say hi to DebenhamsPay+, the flexible way to pay. Pay £0 at checkout. One flexible account. Two ways to pay. We believe shopping should be fun and easy. So, we work with your favourite online brands to give you a simple buy now, pay later account when you hit the checkout. Representative Example: Representative 29.9% APR variable, based on an assumed credit limit of £600. Interest rate 29.9% p.a. variable. Credit subject to status. UK residents, excluding Jersey, aged 18 or over. Our registered address is 49-51 Dale Street, Manchester M1 2HF. payplusit.com limited (14126560) is authorised and regulated by the Financial Conduct Authority for consumer credit, and for the provision of payment services under the Payment Services Regulations 2017.
Informações de contato
Manchester, Reino Unido
- 0333 0911 664
- support@debenhamspayplus.com
- www.payplusit.com
4,4
Excelente
44 avaliações
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I just wanted to say
I just wanted to say, the service was absolutely brilliant. I first spoke to Andrew regarding my app as I couldn’t log in. Andrew was extremely patient and very helpful and after considerable amount of time trying to get the IT sorted he had to speak to another department. He said he would ring me back. Andrew did ring me back as promised. I was out and told him I would be back home within 40 minutes as I had to be on my laptop. Andrew advised me that he would be off shift but he would pass the information onto a colleague who would call me. I then got a phone call from Ashley and he sorted the app out for me. I can’t stress enough how much patience, kindness was shown towards me to get my app sorted out! I had to contact pay plus today due to a payment not going through and Ashley answered the phone and talked to me through it. He was so kind once again and said that that’s what we’re
here for. A truly exceptionally brilliant service. I hope Andrew and Ashley gets acknowledged as their people skills are phenomenal.
25 de fevereiro de 2025
Avaliação não solicitada
Resposta da DebenhamsPay+
Hi Jane, thanks for the 5 stars! We'll make sure Andrew and Ashley see your kind words and the lovely shout out you've given them.
When we were creating DebenhamsPay+, it was important to us that we had a supportive customer service team that were on hand if our customers needed help so it's great to see that you benefitted from this.
Thanks again for your lovely review and if you need any other support now or going forward, you know where we are!
Useless - again!!
Useless!
I have tried making several purchases from Debenhams using this method of payment. None of the orders were accepted by Debenhams yet my account was debited with the amount of the order. First time they did ring me and apologise and said it was just a glitch … 3 times later and it is still happening. Useless to me is this keeps happening. I have to ask for the refund every time which is useless to me. I have a terminal cancer so I don’t need this stress. I use online shopping for nearly all my purchases and was hoping this would help me. Very upset by this.
Update - 04.02.25 - again tried to use this facility to buy a purchase at Debenhams. Exactly the same thing happened. Reached out to them privately as they have asked and no reply. Also emailed them asking them about a refund for the deducted amount for the null and void order and nothing sadly back.
16.03.25 - this company got back to me with a £10 gift code as my complaint had been upheld! I’ve tried to use the code but it won’t accept it on the website! I have emailed the company several times about not being able to use this code and NO REPLY! Please help as I want to love this facility! Any response by email please as I find it hard to talk on the phone due to my health.
15.10.25 - so after all this time, me literally begging them because of my terminal cancer, mental health and very vulnerable domestic issues - they won’t write the debt off. Yet 19 companies have without a bat of an eyelid. And I’ve owed them a lot more money than these! I am begging you please help me.
3 de fevereiro de 2025
Avaliação não solicitada
Resposta da DebenhamsPay+
Hi Jac, we’re really sorry to hear about your experience, and we completely understand how frustrating this must be.
We’re aware of a technical issue affecting some orders with Debenhams, and we’re working closely with them to resolve it as soon as possible, ensuring that impacted customers are refunded quickly and that you can continue using DebenhamsPay+ without further issues.
We’ve reached out privately on this channel to get your details so we can chat to you directly.
Once again, we’re very sorry for the inconvenience this has caused. We really appreciate your patience while we work with Debenhams to fix this.
Pay+ App …
Had a few issues setting up my account but Andrew to the rescue helped and managed to get those behind the scenes bugs fixed.
Thanks Andrew, friendly, helpful and it was good to talk someone straight away.
Great old school customer service.
28 de janeiro de 2025
Avaliação não solicitada
Resposta da DebenhamsPay+
Hey Jude,
Thanks for the 5 stars! We'll make sure Andrew sees your lovely shout out!
We're sorry to hear that you experienced a few issues but it's great that we were able to provide the support you needed and resolve things.
Thanks for choosing DebenhamsPay+! We look forward to seeing you at the checkout again soon.
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