Website is really easy to use and allows for bike additions to be priced before confirming, rather than having to chat with someone. Staff super friendly whenever I've had interactions over the p... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Our 2nd year with Pedal Cover.Still reasonably competitive on price.Had to make one claim which was reasonably straight forward process.Would have been nice to have had a follow up call to make sure e... Ver mais
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I have been contacting Pedal Cover regarding home and cycle insurance for quite a few years now, and have been given lots of valuable advice, cost savings tips etc during that time. The staff are alw... Ver mais
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Quotation received for a renewal wasn't upheld when I renewed online. I was charged £20 more! The premium seems expensive for a small, 2 bed house. I've had to insure only my very best bikes for wh... Ver mais
A empresa respondeu
Detalhes da empresa
- Seguradora de Bicicletas
- também em
- Agência de seguros domiciliares
- Corretora de seguros
- Seguradora de Esportes
- Seguradora de Viagem
Sobre Pedal Cover
Escrito pela empresa
Pedal Cover provides specialist insurance for cyclists in the UK.
We arrange bicycle insurance, home insurance for cyclists, and cycle travel insurance.
Our products are designed around how cyclists actually ride, store, and travel with their bikes, rather than generic household or travel assumptions. We work with established UK insurers to provide clear, appropriate cover for different types of cyclists and households.
We arrange bicycle insurance, home insurance for cyclists, and cycle travel insurance.
Our products are designed around how cyclists actually ride, store, and travel with their bikes, rather than generic household or travel assumptions. We work with established UK insurers to provide clear, appropriate cover for different types of cyclists and households.
Informações de contato
Abbey Road, Ewenny, CF35 5BN, Vale of Glamorgan, Reino Unido
- 0800 121 4424
- enquiries@pedalcover.co.uk
- www.pedalcover.co.uk
4,5
Excelente
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
End-user feedback
Simple, clear, (patient!) explanations provided by Louise and Rebecca during my 2 calls to PD. Oh yes, and great value!
7 de fevereiro de 2025
Resposta da Pedal Cover
Hi, Thanks for taking the time to leave us a review, much appreciated. Glad you are happy with the service and cover provided. Stay safe, Team Pedal Cover
Called the team who sorted me the…
Called the team who sorted me the correct policy for mountain bike racing overseas giving me peace of mind to concentrate on the challenge ahead
22 de janeiro de 2025
Resposta da Pedal Cover
Hi Graham, Thanks for taking the time to leave us a review, much appreciated. Glad you are happy with the service provided. Enjoy Your Trip & Stay Safe, Team Pedal Cover
Resposta da Pedal Cover
Hi Colin, Thanks for taking the time to leave us a review, much appreciated. Glad you are happy with the service provided. Enjoy Your Trip, Team Pedal Cover
Polite and helpful.
24 de janeiro de 2025
Resposta da Pedal Cover
Hi Andrew, Thanks for taking the time to leave us a review and for your continued support over the years, Stay safe & Happy Cycling, Team Pedal Cover
I've always had good reliable and…
I've always had good reliable and efficient service from Pedalcover. They're always friendly, helpful and knowledgeable...thanks to all of the Team 👍👍
22 de janeiro de 2025
Resposta da Pedal Cover
Hi Trevor, Thanks so much for the kind review and for your continued support over the years - it truly is appreciated. Stay safe & Happy Cycling, Team Pedal Cover
I just pursache this insurance,paid and…
I just pursache this insurance,paid and later call to customer service,i gave this lady few questions but her answers was strange,like she is not sure what she said
Dont extended policy
17 de janeiro de 2025
Avaliação não solicitada
Resposta da Pedal Cover
Hi Kris, We're sorry you feel this way regarding your experience with us. We have tried to request further information from yourself so we can locate you on our systems and look into this review further but we have not had a response. If you would like to speak to us to clarify the answers you were given, please pop us a call or email and we will be happy to confirm the information you have been provided. Many thanks, Team Pedal Cover
Been with Pedal Cover since the start
Been with Pedal Cover since the start. Great company with great staff.
31 de outubro de 2024
Resposta da Pedal Cover
Hi Christian, Thanks so much for the review and for your continued support over the years - it truly is appreciated. Stay safe & Happy Cycling, Team Pedal Cover
Good cover options
Good cover option, best value and easiest if you have expensive bikes. Slightly frustrating if you have second hand bike and no receipt - would be nice to be able to agree a cover amount based on model and age.
13 de janeiro de 2025
Resposta da Pedal Cover
Hi Andrew, Thanks for the review and for joining Pedal Cover. We appreciate the feedback, however, not all bikes of the same model and age are in the same condition and some have different spec components and/or upgrades so we do have to look at each bike on a case by case basis for these reasons. If we can assist with anything further, please let us know. Team Pedal Cover!
Very simple process to get insurance
Very simple process to get insurance. Very easy to add options and complete the admin
11 de janeiro de 2025
Resposta da Pedal Cover
Thanks so much for the fantastic review! We're thrilled to hear you found the process nice and simple – that's exactly what we aim for. Happy cycling, Team Pedal Cover
Resposta da Pedal Cover
Hi Ian, Thanks so much for the review and for your continued support - it truly is appreciated. Team Pedal Cover
Resposta da Pedal Cover
Hi Brian, Thanks for taking the time to leave us a review. Glad you are happy with the cover provided and the competitive pricing. Happy Riding, Team Pedal Cover
Resposta da Pedal Cover
Hi Ann, sorry to hear you don't find the website helpful. I can see your policy with us has renewed, if you're looking for your policy documents, these would have been emailed to you (check your spam if they haven't arrived). Is there anything in particular that you require from the website? Our email address is enquiries@pedalcover.co.uk, pop us an email if you require any assistance or need any documents sent, alternatively you can call us on 01656 652977. Thanks, Team Pedal Cover
U wanted me to buy sold secure lock…
U wanted me to buy sold secure lock which I did sent ya pics but u disputed cable with lock yet u wanted to take payment if I accepted if there was to b a claim u would of disputed cable as a issue..SO DO NOT SEND ME N E MORE OF YA USELESS EMAILS
23 de dezembro de 2024
Resposta da Pedal Cover
Hi John, Our policies, like most cycle insurance, require bikes to be secured with a suitable Sold Secure-rated lock, as clearly outlined in our terms. Cables provided with some locks are generally unrated, and this was communicated to you before purchasing the policy. Our staff went out of their way to explain these requirements thoroughly to ensure you fully understood them. This advice is given to protect you and help avoid the disappointment of a repudiated claim later. It’s disappointing that your one-star review conflicts with the good advice and transparency we provided.
good when you need to claim for bike theft....
Recently had a break in to my garage and had a couple of bikes plus a few accessories stolen. Pedalcover sorted the claim out very quickly with a minimum of fuss. I also have some buildings damage that needs to be sorted, and that is being dealt with a little bit more inefficiently by their separate underwriters, but as far as the cycle insurance goes, it was a very good experience. They say you don't know how good an insurer is until you need to claim - so 5 stars from me.
12 de dezembro de 2024
Avaliação não solicitada
Resposta da Pedal Cover
Thank you so much for this lovely review Richard, I will be sure to pass your feedback to the claims team! Stay safe, Team Pedal Cover
Disappointed in auto renewal
Update on original . Pedalcover have been in touch and amended the policy to now cover me for flooding. Slight increase in fee. One more star given now to reflect the amendment.
Disappointed. Was happy with cover last year. Missed info in an email stating cover will change this year. Auto renewal came through and I noticed I was no longer covered for flooding. Quite important as I live next to a river! They knew this when I took insurance last year but instead expect you to spot changes to the policy and tell them prior to renewal. Cancellation or amendment will incur charges
24 de dezembro de 2024
Resposta da Pedal Cover
Hi Nick, We emailed a few times regarding the changes to the policy with the new underwriters, perhaps your email providers are sending us to spam - might be worth adding us to your safe senders list. Please pop us an email to enquiries@pedalcover.co.uk with further information on the distance to the river as we can refer this to the underwriters and most likely provide cover. Thanks, Team Pedal Cover
it was great to see the premium reduce…
it was great to see the premium reduce this year.
I when you send through the new premium it includes possible ways that would reduce the costs further
21 de dezembro de 2024
Resposta da Pedal Cover
Hi Jeremy, Thanks for taking the time to leave us a review and for staying with us for another year - we really appreciated your loyalty. We would love your feedback on what we could have done to earn that extra star? Happy Cycling, Team Pedal Cover
Clearly explained what was offered
Clearly explained what was offered. Web site easy to navigate and payment process efficient
16 de dezembro de 2024
Resposta da Pedal Cover
Hi Jan, Thanks for taking the time to leave us a review. We would love your feedback on what we could have done to earn that extra star? Happy Cycling, Team Pedal Cover
How they helped after my bike was stolen
I recently had an excellent experience with pedal cover, that I feel compelled to share. From the moment I reached out for assistance, the customer service team was incredibly helpful and attentive. They guided me through the claims process with ease, ensuring I understood each step along the way.
What stood out the most was their prompt response times and willingness to address all my questions. They made a potentially stressful situation much more manageable, and I truly felt valued as a customer. I was impressed with how quickly my claim was processed, and the final settlement exceeded my expectations.
Overall, I highly recommend pedal cover to anyone looking for reliable service and support when buying a new bike. They genuinely care about their clients and go above and beyond to provide exceptional assistance.
13 de dezembro de 2024
Avaliação não solicitada
Resposta da Pedal Cover
Thank you so much for this lovely review Thomas, I will be sure to pass your feedback to the claims team! Stay safe, Team Pedal Cover
The best company for holiday insurance…
The best company for holiday insurance if you're going to do any kind of cycling.
4 de dezembro de 2024
Resposta da Pedal Cover
Hi Mark, Thanks so much for the review and for your continued support - it truly is appreciated. Stay safe & enjoy those Cycling trips! Team Pedal Cover
DO NOT USE. !!!!
Refused to pay out for a stolen bike from A garage. All security and conditions met the criteria as it’s explained on line.
They have changed the goal posts.
What’s more frustrating is Kian who spoke to yesterday in our call admitted to me he had not seen half the evidence and that they were happy with what is sent there sticking point is a lock on a door that wasn’t even used to gain entry. And the lock met the wording requirements this company will change there terms to suit them. After taking advice also form a solicitor today showing the recorded call from yesterday and also there policy documents and the evidence sent im in the right.
Currently having to go through there inhouse complaints department. Will update our outcome. So after being asked by the company to edit my review. I must say that I have now had to got to the ombudsman. I also have 4 other similar cases I have been told about and are going also going through the ombudsmen after my riding group have seen the evidence presented and the way this company have handled themselves and this case they have all cancelled. For your own piece of mind use a proper insurance company. Do not touch these guys. Don’t trust reviews on here neither get first hand experience from Facebook riding groups etc.
2 de dezembro de 2024
Avaliação não solicitada
Resposta da Pedal Cover
I am sorry to read of your dissatisfaction with our claims service and that your claim hasn’t been paid. I can see that a formal complaint has since been raised. All aspects of your claim and correspondence with our claims handlers will be reviewed independently of our claims team, with a final response issued within eight weeks. Team Pedal Cover
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