Pegasusairlines Avaliações 

Vi har netop fløjet med pegasus fra kastrup til Hurgharda via Istanbul. Dejlig rejse, venligt personale og ingen problemer overhovedet. Vi ville gerne flyve med Pegasus igen

Skulle fra Tyrkiet til Danmark med mellemlanding i Istanbul. Vi rejste fra Tyrkiet med mellemlanding i Istanbul, og var allerede der forsinket i 4 timer i Tyrkiet. Pegasus personale i lufthavnene talte eller forstod ikke engelsk. Da vi ankom til Istanbul var vores fly til København fløjet. Vi blev indlogeret på et hotel ca 30 min fra lufthavnen i Istanbul og kunne først rejse fra Istanbul kl. 22.00. Så istedet for at være hjemme kl. 15.00 var vi hjemme kl. 03.00 om natten.
Alle fly kan blive forsinkede og selvom det er irriterende, er det ikke det som gør vores rejse negativ. Det der er negativt, er deres information eller mangel på samme. Hvordan kan man have et personale der ikke kan engelsk???? Vi var så heldige at der var en enkelt tyrkisk/dansk mand med som kunne oversætte, ellers havde vi været på herrens mark. Ydermere skal man slås for at få den erstatning man er berettiget til!!!! De afviser bare kravet, sikkert nok fordi de får så mange krav at det er ren procedure. Har før rejst med Pegasus uden problemer, men når der er problemer er de vildt dårlige til at løse dem!! Desværre gør det bare at vi ALDRIG igen rejser med dem igen, så hellere betale lidt mere for billeterne og få en meget bedre service og et personale man kan kommunikerer med. Det er rigtig surt at stå i en udenlandsk lufthavn, uden at kunne få information om hvad der sker. Godt at det "kun" var en forsinkelse - tænk hvis det havde været en anden situation hvor deres mangel på information kunne have afstedkommet paniske tilstande!!!

Ingen besked om ændring af flytider og ej heller besked om at vi skulle mellemlande i Berlin. Ankomst til bestemmelsesstedet 3 - 4 timer senere end planlagt. Har sendt en klage til pegasus som de aldrig har besvaret.

har aldrig oplevet at flyve til tiden , og vi taler ikke om 15-20 min , og skal man over Istanbul ,kan man lige så lægge en halv dag oven i ,intet fungere , og helt sikkert er det at din billet /tid bliver ændret 2 dage før afrejse så alle planer ryger i vasken , og værst er det ,når man skal hjem og ikke har internet så man kan checke tider , så er man lost

Aldrig har jeg oplevet noget lignende. De annuller billetter flere gange og er ikke til at få kontakt til.
De annoncerer med billetter der ikke existerer og fik ødelagt en ferie med min søn.
Brugte måneder på at få en billet, selv om den var købt og betalt.
Og det var igennem Expedia. .
ALDRIG mere

We as a family have been customers for many years. However, this time it is not the same. The prices given on their website are very misleading, because taxes and benzine prices are added later. Maybe some will fall into that, but they will lose the trust and respect from their customers.

Kraftiga förseningar, extremt trångt, bristande information och dryg personal sammanfattar denna resa mellan Beirut och Stockholm. Det gör vi inte om.

Incredibly bad experience with Pegasus Airlines. Our flight to Beirut was about 4 hours late! As if that wasn't enough - the staff from Pegasus has no service at all, and you can't get any information from them!
FIRST TIME WITH PEGASUS AND THE VERY LAST TIME! Never ever again. Worst airline ever

En tur til Dubai via Istanbul med Pegasus, var en fin oplevelse. Rene fly og fin service. Pegasus er et lavprisselskab, hvis du ønsker mad eller væske ombord, så er der et fint udvalg, som man kan købe. Lidt forsinkelse under vejs, men alt i alt en fin oplevelse.

Ubeskrivelig mangel på service og information i forbindelse med flyforsinkelse og efterfølgende flyskift i Istanbul til indenrigsfly Istanbul -Izmir den 28/9-15. Måtte lande i Ankara i stedet for Istanbul. Langt ophold på landingsbanen i Ankara. Ingen information overhovedet udover lidt på tyrkisk. Ingen kunne tilsyneladende tale engelsk eller noget andet internationalt sprog. Utrolig ubehagelig attitude af cabinepersonalet.
Orker ikke at skrive mere om detaljer, da jeg ikke ønsker at få ødelagt mere af et ellers dejligt ophold i Tyrkiet.
PS: samme cirkus udspillede sig en uge efter i Izmir lufthavn i forbindelse med forsinkelse af flyet til Istanbul. Ingen information på engelsk. Kun med nød og næppe og i aller sidste øjeblik lykkedes det at komme med flyet fra Istanbul til København, og kun fordi vi var nogle erfarne flypassagerer, som selv fandt frem til flyet. Total mangel på service - værste oplevelse af slagsen nogensinde.

My partner and I flew to Cyprus and back on Pegasus Airlines. We knew we had to stop at Istanbul and then fly to Cyprus which wasn't ideal but was expected. We had asked and paid for a window seat, when we got on the plane we had the only seats on the plane that did not have a window seat. We asked if we could move to a window seat as my partner felt claustrophobic, the cabin crew were quite rude and advised once everyone is on the plane we could move seats. Everyone was on the plane and they ignored us so we moved ourselves to some empty seats. On the way back the exact same thing happened but this time the company had made duplicate seat tickets so it was a shambles, people walking around the plane with no seats, families being separated, luckily our seats were not duplicated but again we did not have a window seat we had asked for. The staff were so rude, starring and giving horrible fake smiles which made feel very uncomfortable. When trying to get down the isle whilst the staff were serving drinks and food they wouldn't move out of your way, I understand the isle are small and it is a bit of a struggle to move around but even when you waited for them to finish they still came towards you expecting you to move out the way when indeed it should be a two way thing, they starred at you and gave you horrible looks if you were waiting for them to finish which is not how I expect staff to act. None of them had any manors saying sorry or thank you if you did move out the way. If we had paid little money for these flights I would probably expect this service but we did not so I did not find this behaviour acceptable. I will not be using this company again and will be flying directly to Cyprus even if I have to pay more money, I don't expect this service when going on holiday.

My first plane was delayed which made me miss my second plane, Pegasus in Istanbul wouldn't and couldn't help me, since NONE of them spoke English. I believe that when you work at an airport, speaking English is a neccessity. No one would help me get a New ticket or find out what I had to do. I tried for 3 hours to get help and ran from Place to Place at the airport and met several customers who weren't satisfied With Pegasus. They wouldn't give me a New ticket either, they made me buy a much more expensive ticket, and the price was higher than if I bought it from other Companies. Not to mention the bad flight attendants, all of them very rude and the seats at the plane were super uncomfortable. NEVER EVER flying With Pegasus again. They are a scam.

Der er hvad man kan forvente af et hvert andet lavprisselskab, såsom Norwegian eller Ryanair. Personalet er smilende og hjælpsomme, men dog ikke som på Emirates. Men man får hvad man betaler for. Jeg blev selv skræmt, da jeg læste anmeldelserne af Pegasus, men der er intet at frygte :)

Vi har lige 2 voksne og to børn fløjet Billund-Antalya og retur. Ikke sidste gang vi har benyttet dette selskab. Nyt fly, flink personale, fløj til tiden begge veje og normalt med benplads. Kan varmt anbefale dem.
Vi skulle ovenikøbet have lavet navnet om på en af billetterne, da jeg havde skrevet forkert og det var intet problem. Godt nok skulle det foregå på engelsk, men super service.

Below is the complaint to pegasus.
However They have rejected my complain and I am now going through the court for a refund

On May 10, 2014, my boyfriend and I were supposed to fly from Copenhagen to Erbil, Iraq on Pegasus. On the way to our final destinationy, we were going to change planes twice within Turkey. Although I am Danish, my boyfriend holds an alien passport. Before we left--in order to ensure there would not be any complications--we contacted the Turkish embassy and were told, explicitly, that because we were only changing planes twice and were remaining within the confines of the airport, he would not be a visa. Please see the attached signed letter from the Turkish embassy.

When we arrived at the airport, we had no problem checking in or going through security. However, when we were in the waiting area preparing to board, my boyfriend was informed by Pegasus personal that he needed a visa to enter Turkey. Despite telling the Pegasus staff that we were told by the Turkish embassy that he did not need a visa, he was not allowed to board the plane. Repeatedly, we explained the situation to multiple Pegasus crew members, but we were still told that he could not board the plane.

I cannot tell you how heartbroken we were that the Pegasus crew would not allow my boyfriend to board the plane. My boyfriend's mother lives in Iraq and was recently diagnosed with breast cancer. We planned this trip not for holiday but to visit her and to cheer up his mother. Since his mother was eagerly expecting us, when we realized Pegasus would not allow him to board the plane (despite the fact that he would not be violating Turkish law by changing planes twice in Turkey without a visa) we were forced to buy tickets on a different airline in order to reach his mother in Iraq.

While we have heard positive things about Pegasus from friends in the past (as well as having a pleasant experience checking in at the airport) we are angry that the Pegasus crew prohibited my boyfriend from boarding the plane despite the fact that we had previously received confirmation from the Turkish embassy that his situation did not merit a visa.

We have previously contacted Pegasus, and we were directed to email this address. Given that we were not able to board the plane through no fault of our own, we would like our initial tickets on Pegasus to be refunded and the more cost that that the new tickets have cost. A total Price of 10.482.74 Danish kr. Had my boyfriend actually needed a visa or had we been late and missed the plane, we would understand that we ourselves would have been to blame. However, in this situation, despite taking extensive precautions by contacting and verifying my boyfriend?s situation and our travel plans with the Turkish embassy, our inability to complete our travel is due to the Pegasus crew at the Copenhagen airport who prohibited my boyfriend from boarding the plane.

Your trip not worth to fly with PEGASUS!
Do not lose your dear trip for this cheap airline

Da vi - 4 personer- skulle hjem til København efter en iøvrigt vellykket golfreje til Belek med Golfeen, blev vi udsat for en regulær pengeafpresning af Pegasus personale ved chek-in skranken i Antaya lufthavn: Som betingelse for at få bordingkort, skulle vi hver betale 15 Euro i kontanter for vores golfbag, på trods af der tydeligt stod på vores billet at golfbag var inkluderet i billetten. Dette indrømmede personalet ved skranken, men de intet gøre, da det var en klar ordre fra Pegasus kontor, som de ringede til. De ville ikke acceptere kreditkort, som det var heldigt vi havde tilstrækkelig med kontanter, ellers var vi ikke kommet med. Vi vil derfor overveje at flyve med et andet selskab, næste gang vi skal til Tyrkiet.

Jeg var på studietur med min klasse til Istanbul, og vi frygtede alle at flyve med Pegasus derned, på grund af kritikken. Men jeg oplevede ingen problemer overhovedet, og min baggage dukkede op både derned og hjem igen. Benpladsen var altså også fin. Alt i alt en fin oplevelse, og et flyselskab der altså også skal have et godt ord med på vejen!

Pegasus Airlines - I think you accidentally deleted the below from your wall. Here it is again!

Dear Pegasus,
You lost my bags almost four months ago. Since then I have been lied to (poorly) about the laws governing your responsibility, the weight of my baggage (despite having a bag ticket showing the weight), and consistently had your representative refuse to respond when I have asked to be referred to a supervisor or your complaints department. I have sent an independent complaint but have not received any further contact.

Please contact me immediately or respond to request 1009953 or case 'Missing Baggage//BRUPC10232'

min kæreste bestilte en flybillet fra selskabet, på billetten står der at datoen for afgang kan ændres mod at betale et gebyr på €30, men da man så ringer til selskabet for at få ændret datoen siger de at det ikke kan lade sig gøre da det er en rabat-billet. Vær derfor ekstrem opmærksom når du bestiller herfra, ikke alt de skriver er sandt.