Perfect Pet Avaliações 

This company also trades as NOW Pet Insurance. Be warned …..they do not pay out for claims. I have learnt the hard way from my dreadful experience with NOW Pets. I have one complaint logged with the Ombudsman and am about to log a second due to legitimate claims being declined.

Very friendly and professional manner. Answered my query as best as he could without giving anything away.

Charlotte was friendly, helpful and professional.

I had will helping me on the phone and he was brilliant. So helpful and clear with all the steps he was taking with me. A nice easy call that didn’t last ages which is always brilliant!

Patrick was very clear and helpful on my call regarding my insurance premium change. His customer service was very good.
It is unfortunate that premiums rise when you try your best to keep cosy down while keeping your pets safe.
Good to know that companies can help when you ask.

Advisor was very helpful and understanding of my decisions and circumstances. As expected he did his best to retain the business, however, I had already made my decision and had alternative plans to finance treatment should it be necessary in the future.

I found James to have a kind and very pleasant manner. He listened to everything I said and was very understanding. He offered valuable help and support and made a difference.
Thank you James

Very good service when you call. Phone is picked up quickly enough and each time, it was by a very helpful & friendly Human being - what a treat!
But amazingly useless website when you login to your Account.

Nancy was very professional and explained the different levels of cover available to me. I mentioned that I had to do a lot of the leg work when I claimed previously & she apologised for that & advised that going forward, should I need to claim, they could deal direct with my vet.

Oliver was very helpful as been a customer for years but never had to use them before now, gave all the information I required

Explained clearly, helpful,

1 star is too many, like others i wish i had read the true reviews before going with this company, i have been with them 2 years now and my dog Charlie recently had a series of small problems all around the same time, the first was an emergency vet visit as he was showing extreme signs of pain, the vet advised he had strained his neck and also at the same time advised he had arthiritis setting in in his legs as he is 12 now and to consider some arthiritis treatments once he has got over this injury, within a week we also noticed a growth on his chin that was consistently bleeding and being irritated, for welfare reasons the vet advised to remove the lump, we also began arthiritis treatment. When putting a claim through separately for the emergency visit and then for the removal of the lump perfect pet declined both claims, they refused the vet visit because they said it was noted in 2022 that he may potentially get arthiritis setting in as he gets older as he was having a repetitive strain issue at the time, this was completely unrelated to the neck strain that the emergency visit was for but they would not have it and would not pay, then came the best one, they would not pay for the lump removal, despite us paying extra for cytology to diagnose the lump as the vet said insurance companies are funny without a diagnosis, the reason being in 2020 so 6 years ago, during covid, when i could not go in with my dog, which was just a general health check my previous vets had made notes on various lumps and bumps he had one of which was on the chin, this lump is still there now it is towards the back of his chin, but perfect pet or the perfect scam are refusing to pay the claim because they say they need proof that the lump removed was not the lump in 2020, 2 vet letters later and a very quick response from perfect pet simply saying they are not paying, i have cancelled my policy and now had to personally pay over £1000 in treatments, of which the monthly payments i have made for two years would have covered this. Please for the love of god DO NOT use this insurance company, they are a scam and do not care about pets, if they did they would not put owners and pets through what they do. Absolutely disgusting excuse of a company, looking for absolutely anything not to honour the policy, save your money and do not get scammed like we have!

Knowledgeable and informative agent. Very helpful. Thank you!

Telephoned to queerie a deduction in an ongoing claim. Robyn was extremely helpful and explained everything and is still looking into my problem. I wish I had read the small print on the policy more carefully before taking out the insurance. My dog is not covered as fully as I thought.

Took out a policy for my daughters dog a year ago . We had a claim for an out of hours veterinary visit due to her dog being repeatedly sick . After 6 months of e mails back and forth with Perfect Pets claiming the vet had not forwarded the paperwork they needed ( the vet said they had ) thry finally declined the claim saying it was less the than the excess . The claim was for £300+ the excess was £90 ?? .
We decided then we would change insurers. They only send out a reminder of your auto renewal 14 days before the date ( this means you are in the 14 day no illness cover period if you change insurer ) The normal time for this reminder is 21 days . They also say you can cancel by contacting them and give an e mail and phone number. We e mailed them to which they replied saying you had to phone . They seem to do everything to avoid paying out and stopping you cancelling. I have no confidence in this insurer and would not recommend them

Spoke with Emily today who was so lovely. Always had fab customer service from Perfect Pet. Thank you for all your help!

Sophie was amazing. Did all she could to help me and I m very grateful

Hannah was very helpful and gave me all the information I required. Excellent service.

Oliver was v polite, he explained clearly the answer to my questions, in a v helpful way, he was willing to send a claim form and offered any help I might need. He did not talk down to me, it was a v pleasant experience. Thank you