The staff member i spoke to was lovely and helpful and i feel for her being stuck in these situations but its appalling. From a £422, we are being made to pay £307 of the bill. Customers of 9 years,... Ver mais
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Veja o que dizem as avaliações
James was extremely friendly, patient and efficient. He solved my query within minutes and didn’t even need to sit on hold either before or during our call, very impressed! 10/10 customer service. Als... Ver mais
Very kind, reassuring and helpful. I get anxious with these phone calls but absolutely no anxiety whatsoever talking with Flo. She assisted me whilst explaining everything and ensuring I understood w... Ver mais
A empresa respondeu
I needed to have a second call to Perfect pets regarding a disagreement with the vet hospital over payment. Oliver was 10 out of 10 during this call. He was aware of the original call so it made it mu... Ver mais
Detalhes da empresa
Sobre Perfect Pet
Escrito pela empresa
We Speak Pet
Understanding your pet and choosing the right cover for them isn’t always easy.
Perfect Pet are pet-loving people, here to make insurance choices simple, whatever your budget.
Choose from a range of policies that come with vet-backed tools and support to guide you through the decisions that count.
Insurance your pet would choose
Policies at great value for you and your sidekicks by people that understand pet health and what it takes to get them better.
Understand your pet’s needs
When your pet asks for help, rapidly check symptoms online and get 24/7 instant video vet advice to help you to get them back on their paws.
No surprises
No digging for hidden fees: interest-free monthly plans, a low £90 excess and direct vet payments.
Fetching good times
Save big on prescription medications and preventative healthcare treatments, plus unleash great pet discounts to keep tails wagging.
Join the Perfect Pet pack today for award-winning insurance that speaks your pet’s language.
Multi Pet Discount: Policies must be purchased direct and at the same time. Accident Only policies are excluded from the multi-pet discount offer.
Moneyfacts 5 Star rating applies to Elite Extra Plus dog insurance.
Informações de contato
Warner House, SP1 3TB, Salisbury, Reino Unido
- 01992667330
- info@perfectpetinsurance.co.uk
- www.perfectpetinsurance.co.uk
4,6
Excelente
17 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Do not use they apply excessive limits…
Do not use they apply excessive limits to any vets bills so in effect make the insurance useless as the excess and limits minimise the amount they pay to literally zero. Buy better insurance with another provider as once you have a claim is excluded from taking cover from another so bite the bullet pay a little more and get what you pay for - literally no cover for slightly lower premiums so you pay twice if pet falls ill.
1 de julho de 2026
Avaliação não solicitada
Resposta da Perfect Pet
We’re sorry to read how disappointed you feel with your claim outcome.
Claims are assessed against the policy terms and the information provided, including any applicable limits within the cover selected.
As we can’t discuss individual claim details publicly, please contact our claims team if you would like the outcome explained in more detail or if you have any questions about how the payment was calculated.
Resposta da Perfect Pet
Thank you for taking the time to leave a review Robert.
Absolutely lovely lady I spoke to today…
Absolutely lovely lady I spoke to today Polly she has really helped me alot 😀
14 de agosto de 2026
Avaliação não solicitada
Resposta da Perfect Pet
Polly will be so pleased to read this.
We’re glad she was able to help you today and make such a positive difference during the call.
Thank you for taking the time to leave such kind feedback for her.
Lily helped me with my enquiries and…
Lily helped me with my enquiries and was both helpful and professional. Thank you Lily.
14 de agosto de 2026
Avaliação não solicitada
Resposta da Perfect Pet
Thank you for taking the time to leave a review Barbara.
Robyn was really helpful when I tried…
Robyn was really helpful when I tried to make a claim. It's a shame the rest of the company aren't. They doubled my premium when they decided my rescue dog was a staffy but I was told she was a mixture of three breeds. They decide what vets fees are reasonable then you're left to pay the rest. I got a quote from other vets in the area who were more expensive then mine. Unfortunately my girl has a heart condition so I can't now change insurance companies. They investigated themselves when I made a complaint and obviously decided they were in the right. It was a farce from start to finish
14 de agosto de 2026
Avaliação não solicitada
Resposta da Perfect Pet
We’re pleased Robyn was helpful when you contacted us about making a claim, and we’ll make sure that is passed on to her.
We do appreciate the strength of your concerns and your feedback will be shared with the relevant team.
Hannah was helpful and understanding.
14 de agosto de 2026
Avaliação não solicitada
Resposta da Perfect Pet
Thank you for taking the time to leave a review.
Customer service
I had a query regarding a first time claim, and Lily emailed me and explained the procedure and alleviated my concerns. Very good customer service.
14 de agosto de 2026
Avaliação não solicitada
Resposta da Perfect Pet
First claims can naturally come with a few questions, so it’s good to hear Lily was able to explain the process clearly.
We’re pleased her email helped ease your concerns and gave you the information you needed.
Thank you for taking the time to leave this review.
Emily’s service was excellent
Emily’s service was excellent, very cheerful, polite and efficient I was very happy with the outcome of my call.
14 de agosto de 2026
Avaliação não solicitada
Resposta da Perfect Pet
We’re pleased to hear that Emily was cheerful, polite and efficient, and that you came away happy with the outcome.
Thank you for taking the time to leave this lovely feedback.
Calm kind friendly efficient and…
Calm kind friendly efficient and informative dealt with situation very quickly
6 de agosto de 2026
Avaliação não solicitada
Resposta da Perfect Pet
We’re pleased the situation was dealt with quickly, but also with calmness, kindness and clear information. That kind of support really matters when someone gets in touch.
Thank you for leaving this review for us Lisa-Jayne.
Customer service was really helpful
Customer service was really helpful. Sorted my issue when I was having problems accessing my account with no issues. Top service.
13 de agosto de 2026
Avaliação não solicitada
Resposta da Perfect Pet
We’re pleased the team were able to help when you were having trouble accessing your account and got the issue sorted without any fuss.
Thank you for taking the time to leave this for us Ashley.
Excellent customer service from James…
Excellent customer service from James and Nancy
14 de agosto de 2026
Avaliação não solicitada
Resposta da Perfect Pet
James and Nancy will be really pleased to hear this.
Thank you for recognising the service they gave you. We’re glad they were both able to help and leave such a positive impression.
Will was very friendly and answered all…
Will was very friendly and answered all my questions
Very nice man
12 de agosto de 2026
Avaliação não solicitada
Resposta da Perfect Pet
Thank you for taking the time to leave a review.
Clear and precise information helpful…
Clear and precise information helpful hints and imformation
14 de agosto de 2026
Avaliação não solicitada
Resposta da Perfect Pet
We’re pleased the advice you received was precise, helpful and gave you the guidance you needed.
Thank you for taking the time to leave this review.
Very helpful and professional
Very helpful and professional. Quickly solved my problem I had with my payment being missed and discussed my renewal with me.
14 de agosto de 2026
Avaliação não solicitada
Resposta da Perfect Pet
We’re pleased that the advisor was able to sort the issue, talk through your renewal and handle everything in a helpful and professional way.
Thank you for leaving this review for us Lara.
very friendly advisor Charlotte
very friendly advisor Charlotte
14 de agosto de 2026
Avaliação não solicitada
Resposta da Perfect Pet
Thank you for your review Leigh.
insurance claim
I have needed to claim on my insurance for my 8 year old dog and the process has gone smoothly and the insurance have paid out a large chunk of the bill. I am very thankful this claim has been dealt with and paid without any issue so thank you. I have been left with 20% to pay myself which is still a large amount of money but I am just thankful they have paid the rest. Would be 5 stars if the whole bill had been paid
13 de agosto de 2026
Avaliação não solicitada
Resposta da Perfect Pet
We’re pleased your claim was dealt with smoothly and that a large part of the bill was paid without issue. We understand that being left with a contribution to pay can still feel significant, especially when treatment costs are high.
It’s good to hear the claim support gave you some reassurance when you needed it, and we really appreciate you taking the time to leave this review.
Nancy was very helpful.
13 de agosto de 2026
Avaliação não solicitada
Resposta da Perfect Pet
Thank you for your review Stephen, we are glad to hear that Nancy was able to help on your recent call.
Very helpful
Very helpful. Easy to talk to and understand. No messing, just get the job done. Hannah was excellent.
13 de agosto de 2026
Avaliação não solicitada
Resposta da Perfect Pet
Thank you for taking the time to leave a review Sarah.
James was very helpful and…
James was very helpful and understanding with the renewal of my pet insurance. He managed to get an acceptable quote after speaking to his Manager on two occasions.
13 de agosto de 2026
Avaliação não solicitada
Resposta da Perfect Pet
We’re pleased to hear that James was helpful and understanding throughout your renewal conversation, and that he spoke with his manager to help reach a quote you were happy with.
Thank you for taking the time to recognise his support.
I took out a new policy and had a few…
I took out a new policy and had a few questions needing answered. excellent customer service thank you
13 de agosto de 2026
Avaliação não solicitada
Resposta da Perfect Pet
Thank you for choosing Perfect Pet.
We’re pleased the team were able to help with your questions after taking out your new policy, and that the service left such a positive impression.
We really appreciate you taking the time to leave this review.
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