My parcel went missing (PerfectTed N60632) I am chasing it but Al Assistant keeps promising my forward requests to someone who can assist, nothing else happens. The same response to every email. It... Ver mais
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Veja o que dizem as avaliações
I love perfect ted, the different options so I can get my matcha hit every day fits perfectly with my busy life as a nurse in the NHS! My favourite has to be the pistachio matcha powder and the salted... Ver mais
Recently been trying Perfect Ted they have a great range of drinks. I especially love the matcha cans in particular the Strawberry one. They are smooth and aren't too sweet to taste and give a energy... Ver mais
I love Perfect Ted! It’s so convenient to make a matcha to have at home or in my takeaway cup for a walk, that always taste amazing 🤩 It always gives me an energy boost when I have a matcha either... Ver mais
Detalhes da empresa
Escrito pela empresa
PerfectTed is all about redefining energy. We create plant-based, matcha-infused drinks that give you natural, sustained energy without the crash. Made with only the finest ingredients, our drinks are a cleaner, healthier choice for those who want to stay on top of their game.
Informações de contato
Reino Unido
- www.perfectted.com
4,3
Excelente
267 avaliações
Respondeu a 83% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Don’t bother
Don’t bother. I love these drinks from Waitrose so I ordered 24. They didn’t arrive, I then emailed to ask why the delivery company have said my address is invalid and the reply was. ‘ I can find out where they are being kept and you can pick them up from your local post office’
I paid you to deliver them to my front door. No. Awful brand, totally put me off. Find a different place to order from.
Also the email received is basically illegible.
1 de maio de 2025
Avaliação não solicitada
Resposta de PerfectTed
Thank you for sharing your experience. We’re truly sorry to hear about the delivery issues and the frustrating response you received. We completely understand how disappointing it must be to pay for a service and not have it delivered as expected, especially with poor communication. This is certainly not the standard we strive for.
We value your feedback and want to make this right. Please reach out to andre@perfectted.com
, and we’ll ensure we resolve this issue promptly. Your experience matters to us, and we’ll do everything we can to improve moving forward.
Rubbish customer service
Bought a pack of 4 drinks where apparently i got the end of the batch so every drink was was thick grainy and undrinkable. Customer services said they were going to send me some more, but have never sent them. Was obviously told this to get rid of me. Wont buy from this company again, a shame as always liked the products before this.
1 de abril de 2025
Avaliação não solicitada
Resposta de PerfectTed
Thank you for sharing your experience, and we’re really sorry to hear about the issues with your order. It’s incredibly disappointing to know that the quality of the drinks was not up to standard, and even more frustrating that the follow-up wasn’t handled as it should have been.
We take your feedback seriously and want to make things right. Please reach out to andre@perfectted.com
, and we’ll ensure this issue is resolved promptly. We genuinely appreciate your support and hope to restore your trust in our products.
Finally found good matcha!
Finally found good matcha!! Such a vibrant green. Energy drinks are also amazing.
11 de abril de 2025
Avaliação não solicitada
Resposta de PerfectTed
Thank you so much for your wonderful feedback! We’re thrilled to hear you’ve found the perfect matcha and are enjoying the vibrant green colour, as well as the energy drinks. It means a lot to us that you’re loving the products!
If there’s anything else we can do for you, don’t hesitate to reach out. Enjoy!
Great product
Great product. Best tasting matcha I’ve had and will definitely be buying again.
14 de abril de 2025
Avaliação não solicitada
Resposta de PerfectTed
Thank you for your kind words! We're so happy to hear that you loved the matcha and found it to be the best tasting you've had. We can’t wait for you to enjoy it again, and we truly appreciate your support. If you need anything, don’t hesitate to reach out!
Best matcha out there
This is hands down the best matcha on the market, you can tell it’s top quality in the taste and the bright green lattes it makes🍵 Tried other brands on Amazon before ordering this one and I’ll never go back! Excited to try all the different flavours they’ve got too
Also regularly nab their Juicy Peach energy drinks in Tesco’s - like a sparkling peach iced tea but with a matcha energy boost - beautiful 😍
24 de fevereiro de 2025
Avaliação não solicitada
Resposta de PerfectTed
Thank you so much for your incredible feedback! We’re absolutely thrilled to hear that you think our matcha is the best on the market, and we’re delighted you’re enjoying the bright green lattes it creates. It’s great to know you’re also loving the Juicy Peach energy drinks – that sparkling peach iced tea vibe with a matcha boost is a fan favourite!
We can’t wait for you to try the other flavours too. If you ever need anything, feel free to reach out. We truly appreciate your support!
My go- to Matcha tea
My go- to Matcha tea! Absolutely amazing and easily accessible which makes life a lot easier and tastier :)
10 de abril de 2025
Avaliação não solicitada
Resposta de PerfectTed
Thank you so much for the lovely review! Apologies for the late reply – it looks like your feedback slipped through the cracks, but we’re so glad to hear that our matcha is your go-to! We’re thrilled that it’s making life easier and tastier for you.
If you need anything else or just want to chat about matcha, feel free to reach out!
Fantastic Product
I loved this product and would highly recommend!!
10 de abril de 2025
Avaliação não solicitada
Resposta de PerfectTed
Thank you so much for the lovely review! Apologies for the late reply – it looks like your feedback slipped through the cracks, but we’re so glad to hear that our matcha is your go-to! We’re thrilled that it’s making life easier and tastier for you.
If you need anything else or just want to chat about matcha, feel free to reach out!
Been drinking the Energy drinks for a…
Been drinking the Energy drinks for a while and love them.
Recently tried the Nespresso pods and they’re great!
9 de abril de 2025
Avaliação não solicitada
Resposta de PerfectTed
Thank you so much for the lovely review! Apologies for the late reply – it looks like your feedback slipped through the cracks, but we’re so glad to hear that our matcha is your go-to! We’re thrilled that it’s making life easier and tastier for you.
If you need anything else or just want to chat about matcha, feel free to reach out!
Top quality, top taste. Unbeatable!
PerfectTed’s matcha is by far the best I have ever tried! Not grassy at all. A cup in the morning is now a non negotiable part of my routine. I love all the health benefits it brings without the crash and shakes of coffee. I will definitely be a frequent buyer. Thank you!!
8 de abril de 2025
Avaliação não solicitada
Resposta de PerfectTed
Thank you so much for your fantastic review! We’re over the moon to hear that our matcha has become such an important part of your morning routine. We’re especially glad you’re enjoying the smooth taste and the steady energy boost without the coffee crash – exactly what we aim for!
We can’t wait to keep you stocked up with your matcha. If you ever need anything, just let us know! Thank you again for your support!
This is the best matcha going!
This is the best matcha going!! Ceremonial grade, always the brightest green colour and lovely umami sweetness.
28 de março de 2025
Avaliação não solicitada
Resposta de PerfectTed
Thank you for such a glowing review! We’re thrilled to hear that you’re loving the matcha – the bright green colour and umami sweetness are exactly what we aim for in our ceremonial grade.
Your support means a lot to us, and we’re so happy to have you as a fan. If you ever need anything, just let us know!
THE BEST MATCHA
THE BEST MATCHA! Love that it’s from Japan unlike other fake matcha that is from China etc. Tastes amazing, ceremonial grade. The energy drinks are great too, I have no crashes.
17 de outubro de 2024
Avaliação não solicitada
Resposta de PerfectTed
Thank you so much for the amazing review! We’re thrilled to hear that you’re enjoying the authentic Japanese matcha and the smooth, crash-free energy from our drinks. We’re all about providing top quality, and it’s fantastic to know that it’s making a difference for you.
We truly appreciate your support and can’t wait for you to enjoy more of our products. If you need anything, feel free to reach out!
I loved the drink
I loved the drink, tasted fantastic and had a great long lasting energy boost with no jitters or crashes!
6 de abril de 2025
Avaliação não solicitada
Resposta de PerfectTed
Thank you for your wonderful feedback, and apologies for the delayed reply! We’re so happy to hear that you loved the drink and enjoyed the smooth, long-lasting energy boost without the jitters or crashes. That’s exactly what we aim for!
If you need anything else or want to try more, feel free to reach out. We truly appreciate your support!
Great product and great taste
Great product and great taste , plus the antioxidants and L-theanine mean it’s the healthiest way to get your caffeine
9 de abril de 2025
Avaliação não solicitada
Resposta de PerfectTed
Thank you for the fantastic feedback, and apologies for the late reply! We’re thrilled to hear you’re enjoying both the taste and the health benefits of our matcha. The antioxidants and L-theanine really do make it a great choice for a balanced caffeine boost!
We appreciate your support and are here if you need anything else!
My New Go-To Energy Boost
I’m obsessed with PerfectTed! The matcha gives me an energy boost without the crash I usually get from coffee or other energy drinks. The flavors are so good—Pear & Ginger is my favorite. PerfectTed is 100% part of my daily routine now!
9 de abril de 2025
Avaliação não solicitada
Resposta de PerfectTed
Thank you so much for the lovely review, and apologies for the delayed reply! We're absolutely over the moon to hear that PerfectTed has become a key part of your daily routine! It’s great to know that the matcha gives you that smooth energy boost without the dreaded crash – and Pear & Ginger is definitely a favourite of ours too.
We’re so grateful for your support and can’t wait to keep you enjoying our products. If you ever need anything, just reach out – we’re always here to help!
Best matcha you’ll ever drink!!
Best matcha you’ll ever drink!!
Speedy delivery and great presentation
4 de abril de 2025
Avaliação não solicitada
Resposta de PerfectTed
Thank you so much for the incredible review, and apologies for the late response! We're so happy to hear you think it’s the best matcha you’ve ever had, and we’re glad the speedy delivery and presentation hit the mark too.
We really appreciate your support and are here if you ever need anything else. Enjoy your matcha, and thanks again!
Delicious clean matcha energy
Delicious clean matcha energy - I threw away all my energy drinks!
1 de abril de 2025
Avaliação não solicitada
Resposta de PerfectTed
Thank you for the fantastic feedback, and apologies for the late reply! We're thrilled to hear you’re loving the clean, delicious energy from our matcha – it’s amazing to know it’s replaced all your other energy drinks!
We truly appreciate your support and are here if you ever need anything else. Enjoy the matcha energy!
As a long-term user of matcha
As a long-term user of matcha, I absolutely love the PerfectTed products. Vibrant, high-quality matcha. I can’t understand how they are able to sell it so cheap!
9 de abril de 2025
Avaliação não solicitada
Resposta de PerfectTed
Thank you so much for the amazing review, and apologies for the delayed response! As a long-term matcha enthusiast, your feedback means a lot to us. We’re thrilled to hear you’re enjoying the vibrant, high-quality matcha – and we’re just as excited about offering it at a great price!
We truly appreciate your support, and if you ever need anything, don’t hesitate to reach out. Enjoy your matcha!
Resposta de PerfectTed
Thank you so much for the kind words, and apologies for the late reply! We're so glad to hear you’re enjoying the product. Your support means a lot to us!
If you ever need anything else, feel free to reach out. We’re always here to help!
The BEST matcha ever
The BEST matcha ever! Perfect everytime!
9 de abril de 2025
Avaliação não solicitada
Resposta de PerfectTed
Thank you so much for the glowing review, and apologies for the delayed response! We're absolutely thrilled to hear that you think it's the BEST matcha ever and that it’s perfect every time.
Your support means the world to us, and we’re here if you ever need anything else. Enjoy your matcha!
The cans are vile
The cans are vile, literally open and a disgusting thick brown paste mix and can’t even drink it.
Never buying again
1 de abril de 2025
Avaliação não solicitada
Resposta de PerfectTed
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience with the cans. This is absolutely not the quality we strive for, and we completely understand how disappointing it must have been to receive a product that wasn’t up to standard.
Please reach out to andre@perfectted.com
, and we’ll make sure to resolve this for you. We truly appreciate your feedback and will work to improve the quality moving forward.
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