My parcel went missing (PerfectTed N60632) I am chasing it but Al Assistant keeps promising my forward requests to someone who can assist, nothing else happens. The same response to every email. It... Ver mais
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Veja o que dizem as avaliações
I love perfect ted, the different options so I can get my matcha hit every day fits perfectly with my busy life as a nurse in the NHS! My favourite has to be the pistachio matcha powder and the salted... Ver mais
Recently been trying Perfect Ted they have a great range of drinks. I especially love the matcha cans in particular the Strawberry one. They are smooth and aren't too sweet to taste and give a energy... Ver mais
I love Perfect Ted! It’s so convenient to make a matcha to have at home or in my takeaway cup for a walk, that always taste amazing 🤩 It always gives me an energy boost when I have a matcha either... Ver mais
Detalhes da empresa
Escrito pela empresa
PerfectTed is all about redefining energy. We create plant-based, matcha-infused drinks that give you natural, sustained energy without the crash. Made with only the finest ingredients, our drinks are a cleaner, healthier choice for those who want to stay on top of their game.
Informações de contato
Reino Unido
- www.perfectted.com
4,3
Excelente
267 avaliações
Respondeu a 83% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Substituted worse quality matcha and no response
I have bought their matcha before and it was fine for the price but my most recent purchase in Aug 2025 was definitely not the same. It appears as if they’ve swapped it to lower quality culinary grade matcha. I emailed the complaints team but it’s almost a month and no reply.
13 de agosto de 2025
Avaliação não solicitada
Resposta de PerfectTed
Hi there,
Thank you so much for reaching out and for your continued support! We're really sorry to hear that your recent experience wasn’t up to the standard you expected. We absolutely care about the quality of our matcha, and it’s disappointing to hear this wasn’t the case for you.
We totally understand your frustration with the delay in getting back to you, and we apologise for the lack of response. We’ll make sure your feedback is passed along to the team, and we’ll follow up right away to resolve this for you. Your experience is important to us, and we truly appreciate your patience as we work to improve.
Please feel free to reach out again if you have any further questions or concerns—we're here to help!
Please feel free to reach out to andre@perfectted.com who can organise some replacement stock to be shipped asap!
Best wishes,
The PerfectTed Team
Need to communicate with your customers.
Very disappointed with this organisation as they indicate orders will be despatched in 48 hours and they have a 5 star rating which is very far from the truth.
Latest order took 3 weeks to deliver and they do not respond to e-mail. The packaging was also damaged as two cartons were packed in an over box which was far too large.
Whilst we enjoy the Energy drink customer service leaves a lot to be desired.
3 de setembro de 2025
Avaliação não solicitada
Resposta de PerfectTed
Hi there,
Thank you for your feedback, and we’re really sorry to hear about the delay and issues with your order. We totally understand how frustrating it must have been, especially after expecting quicker delivery. We’re committed to providing top-quality service, and it’s clear we’ve missed the mark here.
We sincerely apologise for the delays and the damaged packaging, and we’re grateful that you’ve pointed this out. We’ll be sure to address these concerns with our team to ensure this doesn’t happen again.
It’s also disappointing to hear that you had trouble getting in touch with us. We truly value your business and would love the chance to make things right. Please feel free to reach out to andre@perfectted.com
, who can provide immediate support and assist with any concerns you have.
We really appreciate your support for our energy drinks and hope we can turn this around for you!
Best regards,
The PerfectTed Team
Experts at scamming customers. Not so perfect perfect ted!
Experts at scamming customers
Hidden subscriptions with purchases and refusal to refund and cancel after they said they would and with no products received either. I have all my receipts as this was done via email.
Is this how you do buisness perfect ted? There’s nothing perfect about that. It’s called scamming and fraud. Refund the money you stole. I’ve reported to my bank and have all the evidence. So one way or another, I’ll get every penny back.
Stop stealing from your customers not so perfect ted. Stop taking what’s not yours.
14 de julho de 2025
Avaliação não solicitada
Resposta de PerfectTed
Hi there,
We are really sorry to hear about your experience, and we understand how frustrating this must be for you. It’s never our intention to upset or confuse our customers, and we take your concerns very seriously.
We absolutely do not operate in the way you’ve described, and we sincerely apologise for any confusion or inconvenience this has caused. We would like to fully investigate this situation for you. If you could please send your details to andre@perfectted.com
, we will ensure that this is resolved as quickly as possible.
We take customer trust and satisfaction seriously, and we will do everything we can to make this right.
Again, we’re very sorry for any distress this has caused and look forward to resolving this for you.
Best regards,
The PerfectTed Team
Unknown Subscription
Signed me up to a subscription service without my approval, they also did the same to my wife. We both at separate times placed an order for 4-5 flavours and for some unknown reason it selected one of the flavours to be attached to a subscription. Also worth noting that the product is more expensive on their website than in most stores with a ridiculous delivery charge.
My wife got her money back plus a hefty discount voucher and apology I shall wait and see.
Great product, terrible service.
8 de agosto de 2025
Avaliação não solicitada
Resposta de PerfectTed
Hi there,
Thank you for your feedback, and we’re really sorry to hear about the confusion surrounding your order and subscription. We completely understand how frustrating this must be, especially when this wasn’t your intention. It’s certainly not our standard practice to sign customers up for subscriptions without clear consent, and we apologise for any inconvenience this has caused.
We’re glad to hear you enjoy the product, but we absolutely want to make sure your experience with us is seamless, too. Please get in touch with andre@perfectted.com
, and we’ll work to resolve this for you as quickly as possible, including addressing the subscription issue and any concerns about pricing and delivery.
We appreciate your patience and understanding while we make things right. Thank you for bringing this to our attention, and we hope we can turn this experience around for you.
Best regards,
The PerfectTed Team
Locked in for 3 months without warning. Rude service.
Locked in for 3 months without warning. I emailed in because there is no cancellation button, for them to reply admit there was no warning of the 3 month terms on their site. This is the experience any customer fears when shopping online, and a total turn-off from a brand.
The product is ok, but the customer service has been rude and my whole experience makes me not want to shop with them again, in store or online.
1 de julho de 2025
Avaliação não solicitada
Resposta de PerfectTed
Hi there,
We’re really sorry to hear about your experience and truly apologise for the frustration this has caused. We completely understand how important it is to have clear terms, and it’s disappointing to hear that the 3-month commitment wasn’t made clear to you. This is certainly not the standard we aim for, and we’re committed to improving how we communicate this information going forward.
We also sincerely apologise for the poor customer service you’ve received. This is not the experience we want to provide, and we will be addressing this with our team.
If you could please email andre@perfectted.com
, we’ll make sure your situation is looked into immediately and resolve any outstanding issues with your subscription. We value your feedback and would love the chance to make things right.
Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.
Best regards,
The PerfectTed Team
Disappointed by Customer Service and Excessive Shipping Costs
I was genuinely looking forward to trying PerfectTec's matcha after reading so many positive reviews about the taste. However, my experience has been deeply disappointing due to the poor customer service and unreasonable shipping costs.
I ordered 30g of matcha for €13, only to be charged an additional €33 for shipping—simply because the delivery was to Germany. I quickly realized the mistake and contacted customer service immediately in hopes of modifying or canceling the order. Unfortunately, I was told the order had already been transferred to the delivery service and could not be stopped.
While I understand logistics can sometimes move quickly, I expected more flexibility and support—especially when I reached out so promptly. The lack of assistance left me frustrated and feeling ignored. Paying more than double the product's value in shipping is simply unacceptable.
No matter how good the product might taste, this experience has left a bad impression. I won’t be ordering from PerfectTec again, and I hope they reconsider both their international shipping policies and how they handle customer concerns in the future.
31 de julho de 2025
Avaliação não solicitada
Resposta de PerfectTed
Hi there,
We are truly sorry to hear about your disappointing experience and we completely understand your frustration. The excessive shipping costs and the lack of support when you tried to resolve the issue are not acceptable, and we sincerely apologise for the inconvenience caused.
We strive to provide excellent customer service and flexible solutions, and it’s clear that we fell short here. Your feedback regarding both our shipping policies and customer service is really valuable, and we will take it on board as we continue to improve.
If you’d be willing, please reach out to andre@perfectted.com
with your order details, and we’ll do our best to address the situation and offer a resolution.
We truly appreciate your feedback and hope we can earn your trust again in the future.
Best regards,
The PerfectTed Team
Customer service unheard of/ buy Jenki
Customer service unheard of. Which is unfortunate, because matcha isn’t the worst on the market.
When signing up for ‘subscription’, there’s probably writing in small letters that minimal subscription length- 3 months. In order to cancel, need to email.
When emailed, even if agreeing to pay 3 months worth of product, because of ‘my mistake’, they don’t help.
It’s essentially like talking to a wall, sadly.
To anyone considering this, I genuinely recommend to get matcha JENKI satches, it ends up being same price for the quantity and JENKI is much higher quality too.
26 de julho de 2025
Avaliação não solicitada
Resposta de PerfectTed
Hi there,
We’re really sorry to hear about your experience and completely understand your frustration. It’s clear we’ve let you down, especially when it comes to customer service and communication around our subscription terms. This is certainly not the experience we want for our customers.
We apologise for the lack of support you’ve received, and we truly appreciate your feedback. We want to make things right, so if you could please contact andre@perfectted.com
, we’ll do everything we can to resolve your concerns.
We also value your input about our subscription process and product quality, and we’ll take this on board as we work to improve our service.
Thank you for sharing your thoughts, and we hope we can turn this experience around for you.
Best regards,
The PerfectTed Team
Poor customer service
Product is good, however their customer service is quite slow to reply, however once they did respond they were helpful.
26 de julho de 2025
Avaliação não solicitada
Resposta de PerfectTed
Hi there,
We’re really sorry to hear about your experience, and we completely understand your frustration. It's disappointing to hear that we didn’t handle your subscription cancellation properly, and we sincerely apologise for the inconvenience caused.
We take customer service very seriously, and this clearly isn’t the level of service we strive to provide. If you could please get in touch with andre@perfectted.com
, we will prioritise your case and ensure everything is sorted for you.
Thank you for bringing this to our attention, and we hope we can make things right for you.
Best regards,
The PerfectTed Team
Love it
Really like the ginger and pear drink. It not too sweet and has a bit of a kick.
23 de junho de 2025
Avaliação não solicitada
Resposta de PerfectTed
Hi there,
Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying the Ginger and Pear drink. It’s great to know the balance of flavours hit the spot for you! We appreciate your support and can’t wait for you to try more of our drinks.
Thanks again for sharing your feedback!
Best,
The PerfectTed Team
Resposta de PerfectTed
Hi there,
We’re sorry to hear our matcha didn’t hit the mark for you – we totally get that taste is a bit of a personal thing! Maybe it wasn’t the perfect match(a) for your taste buds? 😅
We appreciate your feedback, and we’ll take it on board as we keep working to make our drinks better. Hopefully, you’ll give us another shot in the future.
Thanks for sharing your thoughts!
Best,
The PerfectTed Team
Good Matcha, Bad Customer Service
The matcha itself is great, but the customer service is extremely disappointing.
I signed up for a subscription and asked to cancel it, but it took over a week and several follow-up emails before anyone responded. Even after confirming my subscription was cancelled, I was still charged again a month later. I had to reach out multiple times again just to get a response, and when I finally did, there was no apology or offer of a refund.
Unfortunately, despite the good product, the poor customer service means I wouldn’t recommend this company (buy it in Sainsbury’s it’s much cheaper and you get it on nectar)
22 de junho de 2025
Avaliação não solicitada
Resposta de PerfectTed
Thank you for sharing your experience. We’re really sorry to hear about the issues with our customer service and understand how frustrating this must have been. We always aim to deliver both great products and excellent service, so this certainly doesn’t reflect the standard we strive for.
We appreciate your feedback and want to make this right. Please reach out to andre@perfectted.com
, and we’ll work together to resolve this quickly.
Has this product been hyped?
I bought 2 perfect ted drinks on a buy one get one free offer at Holland & Barretts. I was so disappointed because the pineapple drink tasted so bad I couldn't finish it. I requested a refund within one minute of opening the can.
28 de junho de 2025
Avaliação não solicitada
Resposta de PerfectTed
Thank you for sharing your feedback. We’re really sorry to hear that you were disappointed with the pineapple yuzu drink. We always aim for our products to deliver a great experience, and it’s disappointing to know we missed the mark.
We’d love to make this right for you. Please reach out to andre@perfectted.com
, and we’ll work with you to sort this out quickly.
Used for work.
Used for work. Have recommended to manager we stop using these products as it is poor quality and fails to dissolve leaving lumps even when mixed well and for a long time.
23 de junho de 2025
Avaliação não solicitada
Resposta de PerfectTed
Thank you for sharing your feedback. We’re really sorry to hear about your experience with the product not meeting expectations. We always aim to deliver a high-quality product that works seamlessly, and we’re disappointed to hear we didn’t achieve that in this instance.
We value your input and would love to work with you to resolve any issues. Please reach out to andre@perfectted.com
, and we’ll do everything we can to address your concerns and improve your experience.
Perfect Ted Energy Drink
Perfect Ted Energy Drink. I bought the peach flavour from Amazon, it did what was said and improved my concentration and focus. I went to re-order and none left, so bought 3 x 4 pack raspberry & apple flavour from Tesco, there was significant residue left at bottom unlike from 1st purchase at Amazon. Contacted Perfect Ted and i was advised macha is not 100% soluble, from watching Dragon Den, this Energy Drink had no residue. My 1st and 2nd experience differed and I wonder if now the product is in mass production, the quality has reduced. I was confused about how the product explained caffeine and what this meant. After my own research, caffeine is caffeine, but with macha, it lasts longer. If on ADHD medication, be careful and consult with medical advisor before drinking this, as it may not mix well with your medication. In addition, unable to put review on Google.
2 de junho de 2025
Avaliação não solicitada
Deliveries late and no reply to emails
Ordered on two occassions and both times takes best part of a week to be delivered.
I emailed to complain but no response. Thought they had an internet expert from Dragons Den, who would understand the basics of good internet customer service. They are either not listening to his advice or he is as bad as them
12 de junho de 2025
Avaliação não solicitada
Resposta de PerfectTed
Thank you for sharing your experience, and we’re really sorry to hear about the delays with your orders. We completely understand how frustrating it must be to wait longer than expected, especially when you’ve reached out for assistance and received no response.
We take your feedback seriously and will address both the delivery issues and the lack of communication. We always aim to provide excellent customer service, and clearly, we fell short here. Please feel free to contact andre@perfectted.com
, and we’ll ensure your concerns are addressed promptly. We appreciate your patience and hope to make things right.
Still waiting for my delivery
Still waiting for my delivery - was forced to pay for 48hr delivery on the website - 5 days later and its not even on its way.
Customer service is none existence, no one replies to the chat or the multiple emails I have sent,
Edit - response to reply
Thanks for your reply - I left this review over 3 months ago! Probably would have looked better to just not reply at all
13 de junho de 2025
Avaliação não solicitada
Resposta de PerfectTed
We’re truly sorry to hear about the delay and the lack of response from our customer service team. This is absolutely not the experience we want for our customers, especially after paying for expedited delivery.
We take your feedback seriously, and we’re committed to making this right. Please reach out directly to andre@perfectted.com
, and we’ll ensure your issue is addressed immediately. We appreciate your patience and are doing everything we can to resolve this.
I thought ceremonial graded matcha…
I thought ceremonial graded matcha should not be too bitter. But this matcha powder was insanely bitter. I drink matcha from time to time and this was just not it (not an expert though but I found it strange)
23 de maio de 2025
Avaliação não solicitada
Resposta de PerfectTed
Thank you for sharing your thoughts. We're really sorry to hear that the matcha didn’t meet your expectations. Ceremonial-grade matcha is typically smoother and less bitter, so we understand why this experience felt off for you.
We appreciate your feedback and will look into this to ensure the quality matches what you'd expect from a premium product. If you’d like to discuss this further or if we can assist in any way, please feel free to reach out to andre@perfectted.com
.
Purchased Perfect ted Vanilla Bean…
Purchased Perfect ted Vanilla Bean Matcha from M&S and it is delicious ..I drink it with milk and ice..reasonably priced considering you get 30 cups for around £10.
6 de junho de 2025
Avaliação não solicitada
Resposta de PerfectTed
Thank you so much for your kind feedback! We’re thrilled to hear that you enjoyed the Vanilla Bean Matcha, especially with milk and ice – that sounds like a perfect way to enjoy it. We’re also glad to know you found it reasonably priced.
Your support means a lot to us, and we hope you continue to enjoy our products. If there’s anything else we can do for you, don’t hesitate to get in touch!
Just not good.
I’m an experienced matcha drinker - often sourcing my teas in Japan. I know how to prepare it well. This matcha is NOT IT. Maybe for lattes or other flavored drinks, but as a pure matcha? No. It’s bitter. And yes, I used water at the right temperature. Its color is also not as vibrant as you’d expect from the ‘ceremonial grade from uji’ claim.
29 de maio de 2025
Avaliação não solicitada
Resposta de PerfectTed
Thank you for sharing your feedback. We really appreciate your expertise as an experienced matcha drinker, especially with sourcing teas from Japan. We're genuinely sorry to hear that our matcha didn’t meet your expectations for a pure, ceremonial grade. The bitterness and lack of vibrancy you’ve described are certainly not the standard we aim for.
We take your comments seriously and will review the quality of this batch. If you’d like to discuss this further or if we can assist in any way, please don’t hesitate to reach out to andre@perfectted.com
. We value your input and hope to make things right for you.
Matcha tea absolutely rank
Matcha tea absolutely rank. Smells and tastes like grass! Have to add sugar to make even drinkable so jot healthly.
On the plus side their health energy drinks are nice but don't expect an energy boost from them.
17 de maio de 2025
Avaliação não solicitada
Resposta de PerfectTed
Thank you for your honest feedback. We're sorry to hear that the matcha didn’t meet your expectations and that the taste wasn’t to your liking. We aim to provide a flavour that works for most, but we understand it’s not for everyone.
We’re glad to hear you enjoy the health energy drinks, though we’ll take your point about the energy boost into consideration. If you’d like to discuss this further or have any concerns, please don’t hesitate to reach out to andre@perfectted.com
. We appreciate your input!
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